Technical Facilities Manager
hace 22 horas
Blackburn
Chubb Blackburn Facilities Manager - Job Description ROLE PURPOSE The Facilities Manager is responsible for the end-to-end management of facilities services across the site, ensuring the environment is safe, compliant, well-maintained, and aligned with client expectations. This includes building operations, statutory compliance, contractor management, financial control, soft services oversight, and general workplace experience. The Facilities Manager also undertakes basic handyman-level tasks as required, escalating any specialist or regulated work to qualified professional contractors KEY RESPONSIBILITIES: 1. Building Operations & Maintenance · Ensure the internal and external fabric of the building is maintained to a high standard. · Oversee planned preventative maintenance (PPM), reactive repairs, inspections, and lifecycle planning. · Ensure all building services (M&E, HVAC, electrical, life safety systems) are serviced and compliant. · Monitor and maintain asset registers, site plans, equipment records, and compliance documentation. · Manage major work programmes, refurbishments, and capital projects acting as the client liaison point. · Carry out minor handyman tasks, escalating to qualified or specialist approved professional contractors when required 1. Statutory Compliance & Health & Safety · Maintain full statutory and regulatory compliance for the site (e.g. fire safety, water hygiene, gas safety, electrical safety). · Ensure ELogbooks, CAFM systems, and compliance trackers are kept up to date and audit-ready. · Lead risk management activities, including incident investigations, insurance liaison, and corrective actions. · Conduct regular H&S checks, audits, and inspections across all areas of the building. · Plan and lead fire drills, emergency evacuations, and ensure emergency plans and maps are routinely updated. · Ensure third-party contractors adhere to all H&S standards, RAMS, permits to work, and site policies. 1. Contractor & Supplier Management · Oversee all contracted services (e.g. cleaning, security, M&E, landscaping, waste, catering). · Monitor contractor performance against KPIs, SLAs, and contract obligations-taking corrective action where required. · Ensure all procurement activity complies with company policy. 1. Financial Management & Reporting · Prepare, monitor, and control site FM budgets in line with client expectations. · Forecast expenditure, track variances, and manage cost-saving initiatives. · Ensure the service agreement is delivered within agreed financial parameters. · Produce monthly, quarterly, and annual management reports, including performance metrics, risk items, and compliance summaries. 1. Workplace Experience, Meeting Rooms & Event Support · Ensure all meeting rooms are regularly checked and maintained to a high standard. · Oversee cleanliness, AV readiness (non-technical checks), layout, and room presentation. · Escalate issues as appropriate. · Support room setup requirements including: · Moving furniture · Adjusting layouts · Preparing rooms for meetings, workshops, or events · Support building-wide events, town halls, and conferences, ensuring smooth setup and reset. 1. Client Relationship & Stakeholder Engagement · Act as the primary point of contact for the client's day-to-day operational needs. · Attend client meetings, provide performance updates, and ensure actions are completed. · Build and maintain strong client relationships through consistent service quality. · Identify and implement service improvements that enhance the client's workplace environment. 1. Leadership & Team Management · Lead the Facilities Co-ordinator · Provide coaching, support, and regular performance reviews for direct reports. · Foster a culture of safety, customer focus, and continuous improvement. 1. Additional Responsibilities · Liaise with local authorities, emergency services, insurers, and regulatory bodies. · Support ESG and sustainability initiatives across energy, waste, and recycling. SKILLS & COMPETENCIES · Strong knowledge of building systems and basic repair techniques · Ability to carry out basic handyman tasks safely and competently · Excellent leadership and supplier management skills · Strong commercial awareness and budgeting skills · Skilled in problem-solving and prioritisation · Excellent communication and reporting ability · Competent in CAFM/ELogbooks and MS Office · Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills EXPERIENCE & QUALIFICATIONS Essential: · Previous experience as a Facilities Manager or Senior FM role · Strong understanding of statutory compliance and health & safety responsibilities · Experience managing multiple FM service providers · Ability to complete minor repairs and basic maintenance work · Strong experience with budget management and reporting