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  • Bar Manager / Supervisor
    Bar Manager / Supervisor
    20 hours ago
    £35000–£40000 yearly
    Full-time
    Potters Crouch

    Bar Manager Independent, Growing Pub Company We are seeking a dynamic and experienced Bar Manager to join an independent pub company at an exciting stage of growth. Our focus is on delivering premium hospitality and a standout service, supported by significant investment, clear systems, and long-term ambition. Our current project is a six-figure refurbishment of a 17th-century heritage pub. The aim is to restore and celebrate the building’s original character while introducing a refined, well-run operation with a professional yet welcoming atmosphere. Our food offering is rooted in classic French and British cuisine with modern influences, delivered with consistency, quality, and care. This is a hands-on leadership role, ideal for someone who takes pride in standards, enjoys building teams, and wants to be part of something built properly from the ground up. There is genuine opportunity for career progression as the business grows and acquires new sites. Overview The Bar Manager will oversee the daily operations of the bar and front-of-house service, ensuring a consistently high-quality guest experience. The ideal candidate will bring strong leadership skills, a passion for hospitality, and a comprehensive understanding of food and beverage operations within a sophisticated, service-led environment. Duties • Manage daily bar operations, ensuring smooth, professional, and consistent service, • Lead, supervise, recruit, train, and develop the bar and front-of-house team, • Set and maintain service standards aligned with a quality-focused, refined operation, • Deliver excellent customer service and handle guest feedback professionally, • Oversee food and beverage service to ensure quality, presentation, and consistency, • Ensure full compliance with licensing laws, food safety regulations, and health & safety policies, • Manage stock control and ordering., • Organise rotas, training sessions, and team meetings to support a structured working environment, • Maintain high standards of cleanliness, organisation, and presentation throughout service areas, • Support menu development, including cocktails, drinks lists, and food pairings, • Assist with private dining, events, and functions as the business develops, • Proven experience as a Bar Manager or in a senior supervisory role within hospitality, • Background in bars, restaurants, hotels, or service-led environments, • Strong leadership skills with the ability to lead by example and set standards, • Solid understanding of food and beverage service, quality control, and guest experience, • Good working knowledge of licensing, food safety, and compliance, • Experience working closely with kitchen teams is highly desirable, • Barista, cocktail, wine, or spirits knowledge is advantageous, • Excellent organisational and communication skills, • Calm, professional approach under pressure, • Salary of £35,000–£40,000 per year (DOE), • Tronc payments, • Full-time, permanent position, • A key role in a major refurbishment and relaunch, • Clear career progression as the company expands and acquires new sites, • A professional, supportive environment focused on quality, integrity, and consistency

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  • Customer Service Manager
    Customer Service Manager
    30 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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