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An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a growing regeneration business delivering construction, maintenance, refurbishment and decarbonisation programmes across the UK. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works. The role is based in Bromsgrove, Worcestershire and will be primarily site-based , with flexibility for hybrid working. You will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. About you Experience in a customer-facing, tenant liaison or customer experience role . Experience handling customer enquiries, complaints and challenging situations . Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment , managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction . Good understanding of data protection, confidentiality and accurate record keeping . Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer? £33,000 – £37,000 per annum Car allowance Permanent position Bromsgrove/Birmingham-based Primarily site-based with hybrid flexibility Pension contribution scheme Life assurance Private healthcare available Bonus scheme Volunteering Leave Scheme Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving home If you're an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to residents, apply now or contact Olivia at for more information. TPBN1_UKTJ

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a growing regeneration business delivering construction, maintenance, refurbishment and decarbonisation programmes across the UK. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works. The role is based in Bromsgrove, Worcestershire and will be primarily site-based, with flexibility for hybrid working. You will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. About you Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer? £33,000 – £37,000 per annum Car allowance Permanent position Bromsgrove/Birmingham-based Primarily site-based with hybrid flexibility Pension contribution scheme Life assurance Private healthcare available Bonus scheme Volunteering Leave Scheme Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving home If you’re an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to residents, apply now or contact Olivia at (url removed) for more information

Housing & Support Officer – West Surrey Location: Mole Valley, Elmbridge, Runnymede and Surrey Heath (community-based role covering services across West Surrey with regular travel between sites) Salary: £28,000 per annum plus benefits Hours: 37 hours per week (full time) Are you resilient, compassionate and confident working with people with complex needs? In Housing First, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey. You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes. Many of the clients we support have complex and overlapping needs, including: Experience of homelessness Mental health challenges Drug and alcohol dependency Social isolation Financial hardship This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way. The Role As a Housing & Support Officer, you will: Support clients to sustain their tenancies and prevent homelessness Deliver person-centred support aligned to individual support plans Assist clients to access health, substance misuse, employment and community services Promote harm reduction and positive behaviour change Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities Complete risk assessments and contribute to safeguarding processes This is a varied role balancing housing management and support, where no two days are the same What We're Looking For We are looking for someone who: Can build professional, non-judgmental relationships with people with complex needs Is confident working with individuals experiencing drug and alcohol dependency Communicates effectively with clients, colleagues and partner agencies Can manage risk appropriately and escalate concerns where necessary Is organised and able to manage their own workload Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent) Is confident using IT systems (Excel, Word, Outlook, internet) Holds a full driving licence and has access to a vehicle for work purposes If you don't meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply. About Transform Housing & Support We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Our values — respect, empowerment, responsibility and excellence — guide everything we do. Benefits 28 days annual leave per annum, plus bank holidays (pro rata for part time workers) An additional 1-day pro rata per annum wellbeing day A defined contribution pension scheme The opportunity to buy or sell up to five days annual leave per holiday year Training and development opportunities * Employee assistance programme What You Need to Know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. For an informal discussion about the role please email (url removed) to arrange a call to discuss the post further, or apply directly. You may have experience in the following: Housing Support Officer, Support Worker, Housing Officer, Tenancy Support Worker, Homelessness Support Worker, Community Support Officer, Case Worker, Housing First Worker, Outreach Worker, Substance Misuse Support Worker, etc