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Spencer Clarke Group are seeking a Homes for Ukraine Visiting Officer for a Local Authority Client in Southwest London. In this role, you will support the delivery of the Homes for Ukraine scheme by carrying out home visits, checks, and welfare support to ensure safe and successful placements for hosts and guests. Duties: • Arrange and carry out initial home visits with sponsors, including property and suitability checks, • Verify required documents and support DBS-related checks for hosts, • Visit guests after arrival to complete welfare checks and issue payment vouchers The successful candidate will have the following skills / experience: • Experience of working in housing, homelessness, social care, or community outreach services, • Experience of carrying out home visits, assessments, or compliance/safeguarding checks, • Experience of maintaining accurate records and using case management or database systems Salary: £21ph Contract type: 3-6 months minimum Hours: Monday to Friday, 35 hours per week How to apply: • Once your CV is received, if you are successful, you will be contacted., • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.

Family Link Keyworker, Croydon CouncilPay rate, up to £21.41 per hour Contract roleVitalis are recruiting for an experienced Family Link Key Worker to work in a team in Croydon Council.· Hold a caseload of children and Young people in the Children with Disabilities Team· Assist in the assessment, planning, delivery and evaluation of services.· Develop positive working relationships with children based on meaningful partnerships to effect positive changes in social emotional behaviour.· Act as key worker to provide a consistent point of contact for a nominated child/young person and/or their families.· Work in partnership with families and carers to promote change that will lead to better outcomes for young people. · Develop professional relationships with a wide variety of other organisations to work together to meet the needs of the young person.· Contribute to reports and maintain accurate records.This is a hybrid role and workers are required to be in the office 3 days per week.Please get in touch for more information. Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) • Best Interest Assessor (BIA), • Multi-Agency Safeguarding Hub (MASH), • Looked After Children (LAC), • Children’s Social Work, • Adult Social Work, • Service Manager, • Head of Service, • Team Manager, • Assistant Team Manager, • A wide range of housing roles, • Careers in SEND in local authoritiesLet us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.

Adecco are recruiting on behalf of a large public sector organisation for a Complaints Officer (Repairs) to support the effective management of housing repairs complaints and improve resident experience.\n\nThis is an excellent opportunity for an experienced complaints or customer insight professional who is passionate about service improvement, advocacy for residents, and delivering fair, timely outcomes.\n\nComplaints Officer (Repairs)\nPublic Sector - Local Authority \nFull Time - Monday to Friday, 36 hours per week\nTemporary Role - 6 months \nGrade 8 - £21.41 per hour PAYE / £28.40 per hour Umbrella\nHybrid Working - 2 days per week in office (flexible) \nIT Equipment Provided\nASAP Start\n\nAbout the Role\n\nAs a Complaints Officer, you will play a key role in ensuring that residents' complaints relating to housing repairs are handled thoroughly, fairly, and in line with policy and the Housing Ombudsman Complaints Handling Code.\n\nYou will act as an advocate for customers, coordinate responses to complex complaints, and ensure that learning from complaints is embedded into service improvement.\n\nKey Responsibilities\n\nInvestigate and manage housing repairs complaints, ensuring timely, high‑quality responses in line with policy and Ombudsman standards\nCoordinate complex and high‑risk complaints, including multi‑service case conferences where required\nEnsure residents are heard and that all eligible elements of complaints are fully investigated\nChallenge the quality and scope of investigations when necessary to achieve the right outcome\nDraft clear, customer‑focused responses in plain English\nRespond to escalated enquiries, including those from elected representatives or MPs\nMonitor complaint trends, identify root causes, and support service improvement initiatives\nEnsure learning from complaints is recorded, shared, and implemented across services\nMaintain excellent record‑keeping and compliance with data protection requirements\nBuild effective working relationships with internal teams, partners, and external agencies\n\nWhat We're Looking For\n\nEssential Experience & Knowledge\n\nExperience handling complaints, or clear evidence of transferable skills\nExperience working with the public in potentially stressful or sensitive situations\nExperience within social housing or a related public service environment\nUnderstanding of complaints processes, best practice, and relevant legislation\nKnowledge of diversity, vulnerability, and equality considerations in service deliverySkills & Abilities\n\nStrong analytical skills, including identifying trends and root causes\nExcellent written communication skills, able to explain complex issues clearly\nConfidence handling sensitive, complex, or challenging cases\nStrong organisational skills and ability to manage competing priorities\nAbility to influence and constructively challenge at all levels\nA resilient, positive, and customer‑focused approach\nConfident using Microsoft Office and complaints/case management systems\n\nWhy Apply?\n\nMeaningful work that directly improves residents' lives\nOpportunity to influence service improvement and organisational learning\nSupport from Adecco throughout the assignment\nHybrid working and a collaborative team environment\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco is recruiting a Senior Member & Residents Services Officer on behalf of a large public sector organisation. This is a senior operational role within a responsive repairs and housing environment, focused on delivering a high‑quality complaints and enquiries service for residents, Members and senior stakeholders.\n\nThis position offers an excellent opportunity for an experienced complaints professional to play a key role in service improvement while managing complex and high‑profile casework.\n\nSenior Member & Residents Services Officer\nPublic Sector - Local Authority\nFull Time - Monday to Friday, 36 hours per week\nFixed Term Contract - 1st May 2026 to 31st March 2027\nGrade 11 - £46,968 - £49,056 per annum\nHybrid Working - expected in office 2 days per week (flexible) \n\nThe Role\n\nReporting into the Member & Residents Services Manager, you will:\n\nLead on the investigation and resolution of complex and high‑profile complaints and enquiries\nManage Stage 1 and Stage 2 complaints, FOI and Subject Access Requests\nRespond to enquiries from Elected Members, MPs, senior officers and external bodies\nDeputise for the Manager when required, including providing guidance and direction to officers\nSupervise and support Members & Residents Services Officers to ensure high standards of case handling\nEnsure accurate recording, monitoring and closure of cases in line with agreed targets\nUse complaint data and insight to identify service improvements\nBuild strong working relationships with internal teams, contractors and external partners\n\nAbout You\n\nTo be successful, you will demonstrate:\n\nExperience handling complaints in a public sector, housing, or similarly complex service environment\nStrong knowledge of complaints procedures, customer resolution and service improvement\nExcellent written and verbal communication skills, including drafting detailed responses on complex issues\nConfidence managing sensitive, high‑profile and politically exposed cases\nStrong organisational skills with the ability to balance competing priorities\nExperience working with senior stakeholders, including Members or MPs (or equivalent)\nA professional, resilient and customer‑focused approachExperience with CRM systems, FOI, data protection or Ombudsman investigations is highly desirable.\n\nWorking Arrangements\n\nThis role operates on a hybrid working model, with an expectation of 2 days per week in the office. Flexibility is available. Occasional evening meetings may be required.\n\nWhy Apply\n\nSenior role with influence over service improvement\nHybrid and flexible working\nOpportunity to develop leadership and specialist complaints expertise\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community.\n\nHousing Officer - Housing / Tenancy Management\nPublic Sector - Local Authority \nFull Time - Monday to Friday, 36 hours per week\nTemporary Role - 3 months with likely extension\n£22.41 per hour PAYE / £29.72 per hour Umbrella\nHybrid Working - min. 3 days in office / visits, remainder at home\nIT equipment provided\nASAP start\n\nAbout the Role\n\nAs a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies.\n\nKey Responsibilities\n\nDeliver visible, responsive estate and tenancy management services\nInvestigate and resolve anti-social behaviour cases\nConduct tenancy, property, and estate inspections\nEnforce tenancy and lease agreements, including legal proceedings\nCollaborate with internal teams and external agencies to support vulnerable residents\nRespond to enquiries from councillors, MPs, and resident groups\nPromote community engagement and environmental improvements\n\nWhat We're Looking For\n\nStrong knowledge of housing and ASB legislation\nProven experience in social housing or a similar environment\nExcellent communication, problem-solving, and organisational skills\nAbility to work independently and collaboratively\nIT proficiency, including Microsoft Office and housing databases\nCommitment to equality, diversity, and resident empowerment\nFlexibility to attend meetings and make home visits outside normal hours\nUK Driving Licence and own vehicle is desirable but not essentialThese posts are subject to a Basic Level DBS Check. \n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Were looking for talented individuals to join us as Customer Accounts Officers within our dedicated Customer Transactions department. This is an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders. As a Customer Accounts Officer , you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and provide excellent service in every customer contact. Reporting to the Customer Accounts Team Manager, youll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs. Following the completion of your probation period, hybrid working will be provided as agreed with line management. This role is based in Croydon Office.Following the completion of your probation period, hybrid working will be provided as agreed with line management. What youll need The ability to build and maintain specialist knowledge for effective arrears management. Good communication skills (written and oral) including a strong telephone presence. Excellent customer service and complaint handling skills. Good negotiation and influencing skills. A drive to achieve wide-ranging KPIs and provide a first-class service. Youll be self-motivated and able to organise and prioritise high volume workloads. In your supporting statement, it is important that you address how you meet each of the above criteriaproviding real examples. Closing date:Sunday 26 th April 2026 at 23:59pm. Shortlisting date: Monday 27 th April 2026. Interviews: w/c 4 th May 2026. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. About us At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. Whats in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Temporary Letting Officer - Shrewsbury Based in Shrewsbury offering an immediate start, a strong customer service focus, and a competitive £14-£16 hourly rate. Your new company Y ou will be joining a dedicated and professional team within the public sector, supporting essential housing services for the local community. This temporary role is based in Shrewsbury and offers an immediate start for an experienced administrator or housing professional looking to make a meaningful impact. Your new role As a Temporary Letting Officer, you will support the delivery of an efficient and customer-centric lettings service. You will manage tenancy enquiries, provide frontline communication support, and ensure all administrative processes are completed accurately.Key responsibilities include: Excellent customer service skills to manage a busy email inbox and phone line. Excellent record-keeping skills and strong attention to detail. Experience using SharePoint and Microsoft packages such as Outlook. Excellent organisational skills. Your day-to-day duties will include: Managing emails within the lettings inbox and covering incoming phone lines. Dealing with allocation and termination of tenancy queries. Saving documents to the appropriate folders and maintaining accurate records. Processing tenancy terminations in the housing system. Advertising available properties on the choice-based lettings system. Potential development to support property allocations as experience grows. What you'll need to succeed Experience within housing, lettings, or a busy administrative environment. Strong communication skills with the ability to handle sensitive enquiries. Confidence using IT systems, including SharePoint. High levels of accuracy and strong organisational skills. A proactive approach and commitment to excellent customer service. What you'll get in return Competitive hourly rate of £14.00 - £16.00 per hour, dependent on experience. Weekly pay through Hays. Ongoing support from a dedicated recruitment consultant. Opportunity to gain valuable experience within the housing sector. Potential for extension based on service needs. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

A local housing organization is seeking a Housing Officer for a 3-month contract in Sutton. The ideal candidate will provide admin support and assist residents with their inquiries. This role does not require housing experience and is solely office-based, with no hybrid working options.