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Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within t... ZIPC1_UKTJ

Salary £26,750 per annum plus benefitsLocation Walton on ThamesFull time average 37 hrs per week on a shift basis (to be discussed at interview)I genuinely look forward to going to work on a Monday how many people can say that! Alex, Housing & Support OfficerWhy not be like Alex and join us as ou

A local council in Kingston upon Thames is seeking a Housing Triage Officer to be the first point of contact for residents seeking housing assistance.

A local authority agency is seeking an experienced Asbestos Lead Officer for a temporary contract in Hounslow.

A London local authority is looking for a skilled Environmental Health officer to join their team.The role involves managing housing standards and public health issues.Candidates should have a relevant qualification in Environmental Health and experience in private sector housing.Additional competen

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town that creates a rich sense of community shared across the borough and its residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, and a mix of moder

A leading housing provider is seeking a Customer Liaison Officer to join their team in Dartford.This full-time position offers a salary of up to £32,000 per annum, plus additional benefits like a company van and fuel card.The ideal candidate will deliver excellent service while working closely with

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

Site Manager (Social Housing) Twickenham, London Salary: £53,000 per annum Key Benefits Basic salary of £50,000 to £53,000 per annum Company car allowance £4,500 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday Role & Responsibilities Manage a social housing site reporting into a visiting Contracts Manager Work includes solar panels and air source heat pumps Work closely with the tenant liaison officer, Quantity Surveyor, Contracts manager and site team Plan and manage subcontractors and direct staff Ensure the site programme is followed and carry out progress reports weekly Ensure site materials are ordered within lead times ensuring a constant flow of work Carry out site walks ensuring health and safety is followed and carrying out quality checks Maintain accurate site records About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks Nationwide Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a Site Manager on similar schemes Full UK driving license. SMSTS, First Aid Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. #sitemanager #socialhousing #smsts #construciton #jobsinconstruction #construcitonjobs

Adecco is recruiting for three experienced and motivated Temporary Accommodation Officers to support a busy Housing & Regeneration service within a South West London local authority. This is a vital frontline position working directly with households impacted by homelessness, ensuring they are placed in safe, suitable accommodation while supporting long‑term housing solutions. If you thrive in a fast‑paced service, enjoy meaningful work, and want a role where your decisions have a direct and positive impact on people's lives, this could be the perfect opportunity. Temporary Accommodation Officer - 3 positions available! Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 36 hours per week £25.16 per hour PAYE / £32.88 per hour Umbrella ASAP Start About the Role In this crucial post, you will: Allocate and let temporary accommodation in line with statutory legislation and the Homelessness Code of Guidance. Negotiate and persuade households in temporary accommodation to consider private rented sector offers as a sustainable housing solution. Manage placements to ensure efficient use of stock and minimise the need for B&B accommodation. Complete suitability assessments under homelessness legislation. Oversee administrative processes relating to offers, refusals, and duty discharges. Carry out regular property inspections, ensuring compliance with required standards (including HHSRS). Liaise with private landlords, lettings agents, and accommodation providers to secure and maintain quality housing options. Prepare reports, case notes, and written statements for legal queries, reviews, and stakeholder enquiries. Support vulnerable households and refer them to appropriate services where necessary. Promote rehousing pathways and mobility schemes to reduce reliance on temporary accommodation. Manage tenancy documents, leasing schemes, and associated legal processes. About You We are looking for candidates who bring a strong mix of technical knowledge, practical experience, and interpersonal skills. You will ideally have: Experience in homelessness, temporary accommodation, housing allocations, or lettings. Strong negotiation skills, particularly when encouraging households to explore private rented solutions. Knowledge of Universal Credit, wider benefits, income thresholds, and how these impact affordability. Solid understanding of homelessness legislation and the statutory obligations of local authorities (e.g., Housing Act 1996, HRA 2017). Excellent verbal and written communication skills - able to engage clearly, confidently, and empathetically. Experience interacting with landlords, accommodation providers, and external agencies. Ability to work independently, assess risk, and manage competing priorities in a demanding environment. Confidence supporting vulnerable individuals and managing challenging or sensitive situations. Ability to conduct property inspections and travel between sites. Flexibility to participate in duty rota working. Previous experience in a similar role is highly beneficial. What's in it for You A rewarding role supporting households at a critical point in their lives. Opportunity to develop and expand specialist housing knowledge. A supportive and collaborative team environment. A dynamic workload where no two days are the same. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Salary – £26,750 per annum plus benefits Location – Walton on Thames Full time – average 37 hrs per week on a shift basis (to be discussed at interview) “I genuinely look forward to going to work on a Monday – how many people can say that!” – Alex, Housing & Support Officer Why not be like Alex and join us as our next Housing and Support Officer and make a difference! Do you thrive on empowering others and have the desire to support vulnerable individuals to live independently? At Transform Housing & Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton. Come and join the Elmbridge Team and play a pivotal role in our incredible success stories, which have resulted in individuals finding stability, securing jobs, and their own homes. If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing & Support is the place for you. What You'll Be Doing You will be joining our Elmbridge Team, a warm friendly and welcoming group, to provide a high-quality service to our clients in Walton on Thames, Molesey, Hersham, Thames Ditton, Hinchley Wood and Cobham. We currently support 65 clients with a range of needs. Our clients include individuals who are homeless, some with mental health issues, those in recovery from substance misuse, and young people. A little more about your day as a Housing & Support Officer: Act as a keyworker to clients, helping them achieve their goals and live independently. Family mediation and support, bringing families back together. Working with a community of professionals to support the right outcomes. Problem solving together and debriefs sharing our experiences and learning as a team. Support clients with repair issues and repayment agreements for rent arrears. Carry out room inspections, health and safety checks and making rooms homely for new residents. It is an exciting time to our Elmbridge Team as you’ll also be involved in planning and running our extra-curricular workshops which range from sport activities such as basketball, table tennis and boxing, to relaxation sessions including yoga and meditation. We are always open to new ideas and projects, so if you have a particular talent or skill, please let us know! What You'll Need To be successful in this role, you will need: Ability to develop non-judgmental professional relationships with clients. The ability to manage your own time, delivering outcomes, meeting deadlines. An Enhanced DBS check (to be completed by us, upon successful application). A full valid driving licence and use of your own car for business purposes. Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. How we’ll set you up for success We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification. Why work at Transform Transform is a place where everyone is valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: 28 days annual leave per annum, plus bank holidays (pro rata for part time) An additional 1 day (pro rata) per annum wellbeing day A defined contribution pension scheme Interest-free staff loans The opportunity to buy or sell up to five days annual leave per holiday year Life assurance cover What's Next At Transform, we're all about celebrating diversity because we know it's key to our success. We're committed to being inclusive, so if you're passionate about what you do and share our values, we want to hear from you! If you need any adjustments during the application or selection process, please let us know, and we'll be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker REF-(Apply online only)

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Focused on delivering the best possible outcomes for its communities. To do this the we need employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. As the Housing Triage Officer you will be the first point of contact for residents approaching us for housing assistance, providing early intervention and advice to prevent homelessness. Your role will be to triage all initial housing presentations, determine if we are likely to owe the household a housing duty, provide tailored advice, enter applicants to the case management system, collate paperwork and documents to assist the Housing Solutions Officer to complete homeless decisions. The role will involve dealing with the Community Housing inbox, scanning paperwork onto customers files, entering notes on the case management system, responding to queries and offering advice on housing solutions either face to face, over the phone or by email. It will be the responsibility of the post holder to ensure that all performance targets are met

Adecco is recruiting for a dedicated Homelessness Prevention and Solutions Officer to join a dynamic Housing and Regeneration team. This is an exciting opportunity to make a real difference by supporting individuals and families who are homeless or at risk of homelessness. Homelessness Prevention and Solutions Officer Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with possible extension £20.76 per hour PAYE / £27.07 per hour Umbrella - negotiable DOE Hybrid Working - 3 days per week in office, remainder remote ASAP Start IT equipment provided Key Responsibilities Work proactively with households to prevent homelessness and secure suitable housing solutions. Manage a personal caseload, creating tailored housing plans under the Homelessness Reduction Act. Provide comprehensive housing advice, including tenancy rights, financial guidance, and housing options. Liaise with landlords, housing providers, and partner agencies to negotiate solutions. Conduct home visits and deliver community-based housing surgeries. Collaborate with social services, police, and other agencies to support vulnerable applicants. What We're Looking For Strong knowledge of homelessness legislation and housing options. Experience in a busy, customer-facing environment, ideally within housing or related services. Excellent communication, negotiation, and interpersonal skills. Ability to manage caseloads, meet deadlines, and work independently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Repairs and Maintenance Support Officer Location: Merton, Morden, SM4 Job Type: 2x positions till end of May 2026 with possible extension Rate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget. Day-to-day of the role: Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines. Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively. Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling. Liaise directly with customers as needed to support repair functions. Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group. Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases. Assist in the inspection and ordering of repairs and void works, including customer liaison. Analyse repair volumes, expenditure, and customer satisfaction to support service delivery. Raise work orders, support work specifications, and assist in quality inspections. Process invoices and payment requests from contractors, ensuring compliance with governance. Resolve customer complaints and inquiries proactively. Support the management of specialist surveys and minor works contracts. Maintain comprehensive, up-to-date records of assets, risks, and systems. Communicate effectively with Boards, management, and governance levels. Support the delivery of a value-for-money responsive repairs service. Undertake CPD and perform additional duties as requested by the line manager.Required Skills & Qualifications: Experience with housing, repairs, landlord compliance, and relevant IT systems. Understanding of the repairs and maintenance function within the housing sector, including regulatory and statutory requirements. Knowledge of contractor payment processing and validation. Proficiency in IT systems such as Outlook, Word, Excel, and Housing, Finance, and Asset Management databases. GCSE grade C or equivalent in English Language and Maths. Excellent organisational skills, ability to work independently and as part of a team. Strong commitment to customer service.To apply for the Repairs and Maintenance Support Officer position, please submit your CV detailing your relevant experience

Salary: £28,000 p.a. (as of 1st April 2026) + benefits Hours: 37 hours per week (Full time) Location: Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housing first, we support people to maintain their tenancies and build independence through a Housing-Led approach. This role is community-based and involves regular travel between properties across West Surrey. You will work as part of a supportive team to empower clients to resolve challenges, improve daily living skills and achieve sustainable outcomes. Many of the clients we support have complex and overlapping needs, including: Experience of homelessness Mental health challenges Drug and alcohol dependency Social isolation Financial hardship This role requires emotional resilience, strong professional boundaries and the ability to work in a trauma-informed, non-judgmental way. About the Role As a Housing & Support Officer, you will: Support clients to sustain their tenancies and prevent homelessness Deliver person-centred support aligned to individual support plans Assist clients to access health, substance misuse, employment and community services Promote harm reduction and positive behaviour change Carry out housing management duties including rent monitoring, tenancy management, property checks and health & safety responsibilities Complete risk assessments and contribute to safeguarding processes This is a varied role balancing housing management and support, where no two days are the same. About You We are looking for someone who: Can build professional, non-judgmental relationships with people with complex needs Is confident working with individuals experiencing drug and alcohol dependency Communicates effectively with clients, colleagues and partner agencies Can manage risk appropriately and escalate concerns where necessary Is organised and able to manage their own workload Has basic numeracy and written communication skills (GCSE Maths and English level 4 or equivalent) Is confident using IT systems (Excel, Word, Outlook, internet) Holds a full driving licence and has access to a vehicle for work purposes If you don’t meet every requirement but feel you have the resilience and values to succeed in this role, we would still encourage you to apply. About Transform Housing & Support We believe everyone deserves the opportunity to live independently and with dignity. We provide housing and support to socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Our values — respect, empowerment, responsibility and excellence — guide everything we do. Our benefits are great too and include 28 days annual leave per annum, plus bank holiday (pro rata for part time workers) An additional 1-day pro rata per annum wellbeing day A defined contribution pension scheme The opportunity to buy or sell up to five days annual leave per holiday year Training and development opportunities Employee assistance programme Interest-free staff loans Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker REF-(Apply online only)

Income Maximisation Officer Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation. Contract Details: * Type: Temporary * Pay: £20.76 per hour (PAYE) / £27.07 per hour (Umbrella) * Location: Twickenham Civic Centre * Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home) * Hours: 36 hours per week, Monday to Friday Role Overview As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required. Key Responsibilities • Manage a caseload of rent accounts to maximise income collection and minimise arrears * Proactively monitor accounts and agree repayment plans where necessary * Provide financial advice and guidance to tenants to support tenancy sustainment * Support tenants to maximise income by ensuring full benefit entitlement is claimed * Complete affordability assessments in line with the Homelessness Code of Guidance * Prepare and manage cases for legal action, including possession proceedings and court attendance * Liaise with partner agencies and internal departments to resolve complex cases * Support vulnerable households with sensitive and preventative interventions * Maintain accurate records and financial information in line with council procedures * Participate in duty rotas and customer service activity across both boroughs Top 3 Skills Required Experience in income collection, managing a patch of rent accounts for both current and former tenants Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice Providing financial advice to tenants to ensure they can afford their charges Essential Experience and Skills • Experience of arrears management and debt collection within a housing or local authority environment * Strong understanding of welfare benefits and entitlement advice * Experience supporting vulnerable clients with complex financial needs * Ability to manage a varied caseload and prioritise effectively * Excellent communication, numeracy and IT skills * Calm, empathetic and professional approach when dealing with sensitive cases Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Homeless Prevention Early Intervention Officer Location: Twickenham, hybrid working once training completed (2-3 days remote) Hourly rate £20.03 PAYE / £26.08 UMB Per Hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start At Richmond & Wandsworth Better Service Partnership, we're committed to delivering high‑quality services that help our communities thrive. As part of our joint workforce, you'll be joining a collaborative, innovative team dedicated to supporting residents when they need it most. We're looking for a Homeless Prevention Early Intervention Officer to join our Homeless Prevention & Solutions Service in Richmond. This is a fantastic opportunity for someone with strong customer service experience, excellent communication skills, and a passion for helping people navigate challenging housing situations. About the Role In this vital frontline role, you will: Act as the first point of contact for residents at risk of homelessness. Carry out initial enquiries, gather key information, and assess risk factors. Provide clear, practical advice on housing rights, tenancy issues, welfare benefits, income maximisation, debt, and housing options. Work proactively to prevent homelessness, including: Liaising with landlords, family members, and housing providers Supporting residents with rent arrears Delivering early interventions for victims of domestic abuse Conducting home visits where needed Allocate cases to Homeless Prevention and Solutions Officers when homelessness within 56 days is identified. Maintain accurate case records, data, and documentation to support service delivery and statutory reporting. Support the wider team through collaborative working, customer service excellence, and knowledge sharing.This role contributes directly to helping residents stay safe, secure, and supported-often at critical points in their lives. About You We're looking for someone who can bring empathy, professionalism, and problem‑solving skills to every interaction. You will have: Essential experience and skills Experience in a customer service, housing, or lettings environment Confidence in carrying out interviews, investigations, and negotiations Strong record‑keeping skills, including digital record systems Ability to have honest, sensitive conversations about housing options Excellent interpersonal, listening, and negotiation skills Ability to work effectively with people from diverse backgrounds Creative thinking to identify early intervention solutionsDesirable Knowledge of homelessness legislation and housing-related policy Understanding of local authority services and referral pathways Experience working as a triage officer (desirable) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are seeking several experienced Housing Solutions Officers to join a dynamic team within a local authority. This is an exciting opportunity to make a real difference by supporting residents and delivering effective housing solutions. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week £245 per day Umbrella IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (Ealing, W5 2HL), remainder at home Duties Investigate and determine eligibility, priority need, and intentionality under relevant legislation. Issue legally sound decisions and notifications within statutory timeframes. Negotiate with landlords and housing providers to secure accommodation. Liaise with internal teams and external agencies to deliver effective housing solutions. Maintain accurate case records using housing management systems. Identify and report safeguarding concerns for vulnerable individuals. Stay updated on housing legislation and best practice guidance. Essential Skills In-depth Knowledge of Housing Legislation: Strong understanding of the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017. Case Management Expertise: Ability to manage complex caseloads efficiently and meet statutory deadlines. Assessment & Decision-Making: Skilled in conducting homelessness assessments and making legally sound decisions. Communication Skills: Excellent verbal and written communication for liaising with applicants, colleagues, and external agencies. Problem-Solving: Ability to identify risks early and implement effective interventions to prevent homelessness. Negotiation & Advocacy: Experience negotiating with landlords, housing providers, and support services. IT Proficiency: Competent in using housing management systems and Microsoft Office applications. Customer Service Orientation: Empathetic and professional approach when supporting vulnerable individuals. Organisational Skills: Ability to prioritise tasks and work under pressure in a fast-paced environment. Why Apply? Competitive daily rate Flexible hybrid working IT equipment provided Opportunity to make a meaningful impact in the community Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Housing Tenancy Officer Location: Hounslow, West London - Hybrid working (3 days office/visits, 2 days remote) Hourly rate £21.91 PAYE / £29.15 Umbrella per hour Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are seeking an experienced Housing & Tenancy Officer to join our team and act as the primary point of contact for residents across a patch of approximately (Apply online only) general needs properties. This is a fast-paced and varied role where you will be responsible for delivering high‑quality tenancy management services and ensuring compliance with relevant legislation and organisational policies. Key Responsibilities Manage a designated patch of general needs tenants, providing responsive and proactive tenancy support. Oversee mutual exchanges and successions in line with current legislation. Carry out tenancy audits across 20-30% of your stock annually. Complete resettlement visits, 9‑month tenancy checks, and other routine visits. Monitor and support compliance with gas safety requirements. Handle low‑level antisocial behaviour (ASB) issues and support residents with more complex cases. Work closely with the legal team on the collaborative management of legal cases. Partner with key internal teams including Income, Tenancy Sustainment, and ASB, as well as wider services and stakeholders.About You You are an experienced Housing Officer who can confidently manage a diverse workload and "hit the ground running." You have a strong understanding of housing legislation, tenancy procedures, and best practice. You are collaborative, resilient, and committed to delivering excellent resident-focused services. Although training will be provided on internal housing systems and council processes, a solid foundation in tenancy management is essential. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Safety First Officer – West London | Local Authority Client £220 per day Umbrella LTD (Inside IR35) 36 Hours per week Temporary Contract Overview of the Role Service Care Solutions are working with a West London Council to recruit a Safety First Officer within their Property & Compliance team. This is a frontline, resident-focused fire safety role supporting a housing portfolio of approximately 17,000 properties. You will be responsible for delivering Person Centred Fire Risk Assessments (PCFRAs) and Personal Emergency Evacuation Plans (PEEPs), working closely with residents, housing teams and partner agencies. The successful candidate will be predominantly based alongside the London Fire Brigade in Hammersmith, strengthening partnership working and delivering a responsive first-line safety service to council residents. This is a challenging and highly visible role requiring integrity, professionalism and a strong commitment to resident engagement. Responsibilities Acting as the key point of contact for fire safety concerns within council housing Receiving and triaging referrals from residents, housing officers and partner agencies Undertaking home visits to carry out Person Centred Fire Risk Assessments (PCFRAs) Developing and implementing Personal Emergency Evacuation Plans (PEEPs) Conducting joint visits with the London Fire Brigade where appropriate Acting as housing caseworker for hoarding cases, working in partnership with Adult Social Care Referring concerns relating to tenancy breaches or occupation issues to Housing Management Monitoring referrals to ensure timely action and escalating where necessary Producing clear, actionable reports identifying trends and recommending improvements Monitoring patterns of fire safety concerns across the housing stock and advising senior managers Promoting fire safety awareness across the housing service and attending resident engagement meetings Ensuring equality, diversity and inclusion are embedded in all resident interactions Maintaining accurate records and ensuring compliance with information governance standards Working flexibly, including occasional evenings and weekends where requiredRequirements Minimum 3 years’ experience in fire safety, housing management or a related compliance role Experience working within social housing and an understanding of tenancy management challenges Knowledge of housing legislation and regulatory frameworks Good understanding of common domestic fire risks and how to mitigate them Experience carrying out risk assessments and developing action plans Strong partnership working skills, particularly with emergency services or statutory agencies Confident managing sensitive and potentially confrontational situations Excellent written and verbal communication skills, with the ability to tailor reports to different audiences IT literate with experience maintaining case records and producing management information Educated to GCSE A-Level / NVQ Level 3 or equivalent experience (Housing qualification desirable)This is an excellent opportunity for an experienced housing or fire safety professional seeking a community-focused role with strong partnership working and tangible resident impact. If you're looking for work but this role isn’t for you, please feel free to get in touch with what you're looking for. Contact: James Glover at Service Care Solutions on (phone number removed) or via email at (url removed)

Sheltered Housing Officer (Temporary). You should have a flexible approach to work, as you may be required to work overtime at short notice and work at any of our 11 Sheltered Housing Complexes.

Small Works and Disabled Adaptations Officer - IpswichSmall Works and Disabled Adaptations Officer£16,023. Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. For additional recruitment documents, policies and career guidance,

You must have knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Rights Act and must be willing to work out of hours evenings and weekends, as and when required. You will ensure a high quality, customer focused Estate Management Service within the neighbourhood, ensuring ef

Customer Resolutions Officer - IpswichCustomer Resolutions Officer£30,162. Minimum of 2 days in the office and as required after initial training )Ref: IP376 Are you passionate about making a real difference? We're looking for a Customer Resolutions Officer to join our team and work collaboratively

We are currently seeking an experienced Housing Advice / Prevention / Homelessness Assessment Officer to join a busy Housing Options Service in West London. Housing Advice / Prevention / Homelessness Assessment Officer (Locum Role). Work as part of the Housing Options Duty Service.

Housing Officer - 6 Month Contract - HampshirePanoramic is supporting a local authority in the search for an experienced Housing Officer to join its Housing Team.

We're Hiring: Asset Management Officer! Help us improve homes, support investment plans & drive West Kent's journey to EPC C and Net Zero. Do you want a role with purpose?Enjoy working with people, solving problems and helping shape better homes?Join us as our Asset Management Officer and

A place to create moments that matterLocation: East, Hybrid with travelSalary: £44,736 per annumContract: Permanent, 35 hours per week, MondayFridayThousands of families rely on us for a safe, affordable home and as the housing crisis deepens, our work matters more than ever.

The roleAre you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on The Isle of Wight, Whitmore Court, Freshwater.

We are currently seeking an experienced Housing Advice / Prevention / Homelessness Assessment Officer to join a busy Housing Options Service in West London. Housing Advice / Prevention / Homelessness Assessment Officer (Locum Role). This is an excellent opportunity for a housing professional who can

Hastings hybrid working available Are you passionate about making communities safer and supporting those affected by anti-social behaviour? Southern Housing is seeking a dedicated Anti-Social Behaviour Officer to join our Anti-Social Behaviour team in Hastings.

We are currently seeking an experienced Homelessness & Housing Solutions Officer to join a busy local authority housing team on a short-term interim basis. Homelessness & Housing Solutions Officer. Homelessness & Housing Solutions roles within a UK local authority or similar statutory environment.

Our client in Devon is looking for an experiencedSenior Housing Standards / Housing Enforcement Officerto support the private sector housing and enforcement function. AnEHO is preferred, howeverstrong non-EHO candidateswith significant housing enforcement experience will also be considered. This rol

Were looking for a confident, organised and customer-focused Residential Sales Officer to help deliver a high-quality, compliant and responsive residential sales service.

Home-based with attendance at our Dartford estate office at least weekly and our Central London office as required (about 2 days/month)Permanent, Full-time (35 hours per week)Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing

Permanent, Full Time (35 hours per week)About the roleWe are seeking a Housing Officer to deliver high-quality tenancy management services to residents across JRHT properties.

Were looking for a New Business Development Support Officer to join our Development & Regeneration team on a part time basis (22.

As a Housing Officer, youll manage a defined patch, delivering. Were recruiting a Housing Officer to join a dynamic team covering Oxfordshire, based in Thatcham, with hybrid working arrangements. This is an excellent opportunity to deliver high-quality housing services in an office-based capacity wh

Housing OfficerThis is an excellent opportunity for a Housing Officer with experience in housing management, tenancy support, safeguarding and resident engagement to support vulnerable individuals and promote independent living. If youve also worked in the following roles, wed also like to hear from

Community Safety Officer We are currently looking for a Community Safety Officer to join One Vision Housing, part of The Sovini Group.

April 2026) + benefits Hours:37 hours per week (Full time) Location:Community-based role covering services across Mole Valley, Elmbridge, Runnymede and Surrey Heath (regular travel between sites required) Are you resilient, compassionate and confident working with people with complex needs? In Housi

As Quality Assurance & Contracts Officer, you will provide support with internal auditing, best practice and continuous improvement and the. If that sounds like you, we have an opportunity to join us as ourQuality Assurance & Contracts Officer.

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes.

Intensive Housing Management Officer (FTC)When registering to this job board you will be redirected to the online application form. Job Title:Intensive Housing Management Officer (FTC)Location:Havering.