Housing officer jobs in GraysCreate job alerts

Resident Liaison Officer - Social Housing Planned Works Based in Basildon Full time, temp to perm £15.20 - £17.20 per hour (40 hour week) + mileage We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. This role is a temporary position, with a view t... JBRN1_UKTJ

Support Officer Pay: £15.55 per hour PAYE Job Type: Full Time, Temporary (until December 2026) Location: Stanhope House, Dartford, Kent Area: Dartford, Gravesend & North Kent Enhanced DBS needed (Children's and Adults Barred List) About the Role We are looking for a Support Officer to support individuals who have fled domestic abuse and are living in safe accommodation. This role combines housing management and resident support, helping people maintain their tenancy, access services, and move towards independent living. Key Responsibilities Provide one-to-one support and create personalised support plans. Complete needs and risk assessments and maintain accurate case records. Support residents with housing, benefits, budgeting, and accessing external services. Carry out tenancy sign-ups and explain tenancy responsibilities. Assist with rent collection and help residents manage arrears. Promote resident safety, wellbeing, and independence. Work closely with local agencies and community services. Help manage accommodation on behalf of the landlord, ensuring compliance and health & safety standards are met.Skills & Experience Essential Experience within supported housing, homelessness, housing management, or support services. Understanding of housing, homelessness, and welfare benefits. Experience supporting vulnerable individuals. Strong communication and customer service skills. Ability to manage caseloads, maintain records, and work independently. Basic IT skills, including Microsoft Office.Desirable Housing or Social Care qualification. Experience supporting survivors of domestic abuse. Ability to travel across the North Kent area when required.To apply for the Support Worker position, please submit your CV detailing your relevant experience

Housing Officer Pay: £19.71 PAYE or £28.51 Umbrella per hour Contract: Temporary, 3 months Location: Dartford, Gravesend & Maidstone Reporting to: Housing & Estates Manager The Role We are looking for an experienced Housing Officer to join a busy housing team on a 3-month temporary contract. You'll manage a portfolio of around 615 properties, delivering a high-quality service to residents across lettings, tenancy management, rent arrears, estate inspections and anti-social behaviour cases. This role is ideal for someone who can hit the ground running and confidently manage relationships with residents, contractors and partner agencies. Key Responsibilities Manage tenancies, tenancy audits and resident enquiries. Handle lettings, voids, sign-ups and end-of-tenancy processes. Monitor rent arrears and take appropriate action to reduce rent loss. Manage anti-social behaviour cases from start to finish. Carry out estate inspections and ensure health & safety standards are maintained. Promote resident engagement and community involvement. Maintain accurate records, reports and housing management system updates. Build positive relationships with residents, contractors and local authority partners.About You Experienced Housing Officer with strong housing management knowledge. Able to work independently and manage a varied caseload. Excellent customer service and communication skills. Experience using housing management systems and CRM databases. Organised, proactive and confident dealing with residents and contractors. Full UK driving licence and access to a vehicle.To apply for the Housing Officer position, please submit your CV detailing your relevant experience

Customer Resolution Officer - Part Time Pay: £14.76 PAYE or £19.40 Umbrella per hour Job Type: Temporary Contract (Initial 3 Months) Location: Northfleet, Kent (Office Based) Hours: Part time - 3 days per week (Wednesday to Friday) The Role We're looking for a friendly and organised Customer Resolution Officer to support the Housing and Maintenance team. You'll be the key point of contact for residents, helping to manage repairs, appointments and customer enquiries. Key Responsibilities Log repairs and update records using a CRM system. Book inspections and repair appointments. Liaise with residents and contractors to track repair progress. Keep residents informed throughout the repairs process. Monitor damp and mould cases and maintain accurate records. Carry out customer satisfaction surveys. Provide administrative support to Housing, Repairs and Estate Services teams. Deliver excellent customer service at all times.About You Previous administration and customer service experience within housing or local authority (desirable) Strong communication and organisational skills. Confident using Microsoft Office, particularly Excel. Experience using CRM systems is desirable. Able to work independently and use your initiative. Attention to detail and strong data entry skills. Housing, repairs or property sector experience is beneficial.To apply for the Customer Resolution Officer position, please submit your CV detailing your relevant experience

Customer Resolution Officer Location: Kent (Office-Based) Contract: Fixed-Term Contract (Initial 3 Months) Hours: Part-Time, 3 Days Per Week (Wednesday to Friday) Salary: Competitive (Pro-Rata) About the Role We are seeking an organised and customer-focused Customer Resolution Officer to join a busy Housing and Property Services team on an initial three-month fixed-term contract. This is an excellent opportunity for an experienced administrator or customer service professional who enjoys delivering excellent customer outcomes and making a real difference to residents. Working closely with housing, repairs and maintenance teams, you will be responsible for managing enquiries, coordinating repairs, maintaining accurate records, and ensuring customers are kept informed throughout their journey. Key Responsibilities • Manage and update customer and property records using CRM systems., • Raise and track repair requests, works orders, and resident enquiries., • Contact residents to arrange appointments for inspections and repairs., • Liaise with contractors to monitor progress and completion of works., • Review job statuses, update records, and ensure recommendations are actioned., • Support the management of damp and mould cases, ensuring records and trackers are maintained accurately., • Assist with the administration of more complex housing and maintenance cases., • Keep residents informed throughout the lifecycle of their repair or enquiry., • Conduct customer satisfaction surveys and gather feedback to support service improvement., • Provide administrative support to housing, repairs, and property services teams., • Work collaboratively with colleagues across the organisation to ensure excellent customer service standards are maintained. About You We are looking for someone who can demonstrate: • Previous experience within a customer service, housing, repairs, maintenance, or administration environment., • Excellent communication skills, both written and verbal., • Strong organisational skills and the ability to manage multiple priorities., • Experience using CRM systems and Microsoft Office applications, including Excel., • Confidence handling data, maintaining accurate records, and supporting KPI reporting., • A proactive and solution-focused approach to problem-solving., • The ability to build positive relationships with residents, contractors, and colleagues., • High levels of attention to detail and a commitment to delivering excellent customer outcomes. Experience within social housing, housing associations, local authorities, property maintenance, or repairs services would be highly desirable. Please note: Due to the nature of this role, applicants should be comfortable working in a fully office-based environment

A fantastic opportunity has emerged for a Leasehold Support Officer to join one of Adecco's leading public sector housing clients in a temporary assignment, initially for three months (but with every chance of going permanent further down the line should you perform well!). Reporting into the Head of Managing Agents and Owned Tenures, our client is based in Dartford in Kent and this role is hybrid working (2 days each week in the office). The role is full time, 35 hours each week (Monday to Friday), and our client is seeking an experienced Leasehold Support Officer to provide specialist support across leasehold and managing agent services. 70% of this role is administrative, and the role will focus on reviewing leases, determining responsibilities, maintaining accurate records and supporting the resolution of complex leasehold and managing agent issues. Key responsibilities of the role include: Reviewing and interpreting lease documents, transfer deeds and property management agreements. Carrying out responsibility checks to determine landlord, leaseholder and managing agent obligations. Maintaining and updating leasehold, ownership and responsibility information on internal systems. Identifying and resolving data discrepancies and escalating issues where required. Supporting complex leasehold and managing agent casework by gathering, reviewing and analysing information. Preparing summaries of lease responsibilities, property arrangements and key issues. Liaising with internal teams, managing agents, leaseholders and external stakeholders. Maintaining accurate records, case notes and audit trails. Supporting investigations into managing agent performance and disputed responsibilities.Essential Skills and Experience Experience working in a leasehold, property management, housing or managing agent environment. Good understanding of residential leases and leasehold management. Ability to interpret lease clauses and determine responsibility for repairs, maintenance, insurance and service charge matters. Strong attention to detail and experience maintaining accurate records and data. Excellent investigation, analytical and problem-solving skills. Confident communicating with a range of stakeholders, including managing agents and leaseholders. Competent in Microsoft Office applications, particularly Excel and Word.Desirable Experience within a housing association, local authority or managing agent environment. Knowledge of service charges, major works and managing agent arrangements. Experience using housing or property management systems.Personal Attributes Organised and methodical. Able to manage multiple priorities and deadlines. Strong customer focus. Proactive and able to work independently while supporting senior managers on complex matters.Only applicants who feel they meet the above criteria and feel comfortable working hybridly from our client's Dartford office need apply