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Other general housing and property related support duties associated with providing high quality supported housing to less able and vulnerable people. Job description We have a vacancy to join our team as a Housing Support Officer for our supported housing for people who have an assessed care and su

Manage daily operations of social housing properties, focusing on tenant support, welfare advice, property maintenance, and safety compliance. Collaborate with support staff and mental health teams.

James Stevens Associates are delighted to be supporting a large, well regulated and vibrant housing provider to appoint a Senior Governance Officer during a particularly important period of organisational change and integration. This is a hands-on governance role within a friendly, experienced team. You’ll support the effective operation of the Board and committees while helping to maintain strong governance processes throughout a complex merger programme. • Senior Governance Officer, • Walsall Area | West Midlands | Hybrid | 2 days per week on-site with 3 days from home, • £40,000 - 45,000, • 16 month fixed-term contract The role will include: • Coordinating Board and committee meetings from beginning to end, • Producing agendas and papers, chasing reports and securing approvals, • Taking accurate minutes and completing post-meeting actions, • Supporting policy reviews and annual effectiveness assessments, • Managing document execution and signing processes, • Contributing to governance integration and process redesign, • Supporting succession planning, Board recruitment and development, • Potentially providing oversight to a Governance Administrator We’re looking for someone who can quickly take ownership of a busy workload and deliver consistently. You’ll be comfortable rolling your sleeves up, working at pace and building credible relationships with senior leaders and Board members. Previous governance experience within social housing would be particularly valuable, including an understanding of the regulatory environment and relevant codes of governance. However, formal qualifications and previous line-management experience are not essential. This could suit: • An experienced Governance Officer ready for greater responsibility, • A Governance Manager who enjoys delivery but no longer wants significant people-management responsibility, • A governance contractor or fixed-term professional accustomed to joining organisations during periods of change The successful candidate must be able to attend the Walsall office twice each week

Resident Liaison Officer Temporary Geographical patch: Midlands £20.00 per hour 40 hours Monday to Friday 08:00 – 16:00 An amazing opportunity has arisen for an experienced and enthusiastic Tenant Liaison Officer to join a well-established business on a temporary basis for 4-6 weeks with the possibility of going permanent, to help support the customers throughout adaptations and disruptive repairs to their homes. If you live within the Midlands area this would be ideal for the locations. The Tenant Liaison Officer duties will be: • Your main area will be Midlands. • Liaising between customers, site supervisors, and contract managers • Dealing with customer queries • Ensuring all customers have a clear understanding of works to be completed, timeframe of works and arranging access for Operatives. • Regular reporting to management • Re-schedule jobs in the event of an unplanned absence of an operative and to contact the customer directly to agree changes • Dealing with disputes and resolving complaints • Building strong relationships with customers in order to provide information of works being completed • To provide written or verbal updates to support accurate and timely complaint responses • Arranging and scheduling appointments • To attend site visits to properties on your own or with supervisors/ managers and deal with face to face issues as a means of resolution As a Resident Liaison Officer you will need: • Experience within a similar role in a social housing setting • Proven ability to communicate effectively with customers who may be dissatisfied, and to manage expectations where appropriate • Experience of using IT systems for job management along with excellent EXCEL skills as you will be using spreadsheets frequently • Good knowledge of repairs and maintenance services in housing to include regulation, legislation and best practice • Proven track record of delivering against targets and KPI’s • Full UK Driving Licence • Valid DBS Check – Basic acceptable • CSCS Card – Desirable The successful Tenant Liaison Officer must have a calm and understanding manner due to the nature of the role. You must be experienced in complaint resolution and have worked in a social housing setting. In addition to the competitive salary, you will receive a company electric car, 28 days holiday Inc. Bank Holidays, amongst many other fantastic company benefits. Please speak to Jess and send your CV to (url removed) or call the office on (phone number removed) to discuss your application with a view to getting you started (subject to experience and telephone interview) Zeal Recruitment are acting as an Employment Agency of behalf of the client, we offer both temporary and permanent placements to clients within the Construction industry to include, M&E, Building Services, Construction of onsite and offsite, Trades & Labour and office support. Keywords tenant liaison officer

Resident Liaison Officer (RLO) - Temp Contract Location: West Bromwich, West Midlands Start Date: Monday, 28th September 2026 Duration: Temporary (Initially until Friday, 17th October 2026 - potential extension) Payment Method: Umbrella PAYE Sector: Social Housing / Occupied Refurbishment About the Role Are you an experienced Resident Liaison Officer looking for an immediate start in West Bromwich? We are recruiting a customer-focused RLO to join a fast-paced occupied social housing scheme. You will act as the vital bridge between residents, sub-contractors, and site management during ongoing internal and external refurbishment works. This is an immediate temporary assignment starting Monday, 28th September, running initially until 17th October, with the potential for ongoing work across local West Midlands housing stocks. Key Responsibilities First Point of Contact: Act as the primary link between social housing tenants, site management, and client representatives. Resident Communications: Issue clear written notices, newsletters, and appointment letters to residents prior to work commencing. Pre-Start Condition Surveys: Carry out pre-entry dilapidation checks, surveys, and record resident needs or vulnerability requirements. Access Management: Work closely with sub-contractors to secure access to properties and ensure work remains on schedule. Complaints Handling: Resolve queries, complaints, and access issues quickly and empathetically on site. Handover & Sign-Off: Conduct final handovers with tenants once works are completed to secure high customer satisfaction scores. What We Are Looking For Experience: Proven track record working as an RLO within occupied social housing or local authority housing contracts. Skills: Outstanding communication, conflict resolution, and organization skills. Safety & Certifications: Valid CSCS Card (preferred) and clean full UK Driving License with own vehicle (if required for travel across West Bromwich sites). Availability: Must be ready to start on-site in West Bromwich on Monday, 28th September 2026. What's on Offer? Weekly pay via Umbrella PAYE. Consistent, busy local contract with a leading housing contractor. How to Apply If you are an experienced RLO ready to hit the ground running in West Bromwich, apply now. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a growing regeneration business delivering construction, maintenance, refurbishment and decarbonisation programmes across the UK. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works. The role is based in Walsall and will be primarily site-based, with flexibility for hybrid working. You will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities Act as the main point of contact for residents throughout improvement works. Build positive and trusted relationships with customers. Arrange appointments and coordinate access with site and operational teams. Keep residents informed of works, timescales, changes and potential disruption. Conduct customer visits and proactively address concerns. Support vulnerable residents and ensure their needs are considered. Handle customer enquiries, complaints and service requests professionally. Work with operational teams to resolve issues quickly and effectively. Maintain accurate customer records and case management information. Collect customer feedback and support customer satisfaction monitoring. Work with clients, site teams and community stakeholders to deliver positive outcomes. Contribute to service improvements and a strong customer-first culture. Essential Experience Experience in a customer-facing, tenant liaison or customer experience role. Experience handling customer enquiries, complaints and challenging situations. Strong communication, relationship-building and problem-solving skills. Experience working in a fast-paced environment, managing multiple priorities and deadlines. Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable. Experience working with housing associations, local authorities or public sector clients is advantageous. Understanding of customer service, complaint handling and customer satisfaction. Good understanding of data protection, confidentiality and accurate record keeping. Knowledge of social housing or regeneration environments is advantageous. Confident working with customers on site and across multiple stakeholders. Full UK driving licence. What's on Offer? £33,000 – £37,000 per annum Car allowance Permanent position Walsall-based Primarily site-based with hybrid flexibility Pension contribution scheme Life assurance Private healthcare available Bonus scheme Volunteering Leave Scheme Excellent training, development and career progression opportunities Opportunity to join a growing regeneration business Customer-focused role supporting communities and improving homes If you’re an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to residents, apply now or contact Olivia at (url removed) for more information

We are recruiting on behalf of a well-established housing organisation in Dudley for Housing Support Officer to work within a supported housing unit for young adults and care leavers. This is a rewarding opportunity for someone experienced in providing practical and emotional housing-related support, helping young people develop independence and stability. Key Responsibilities of a Housing Support Officer: Providing 1:1 housing support to young adults and care leavers Supporting residents to maintain tenancies and develop independent living skills Creating, reviewing and updating support plans Offering guidance around welfare benefits and housing benefits Signposting to relevant services and agencies Maintaining accurate records and case notes Working in line with safeguarding and organisational policiesWhat We'd Love To See From You: Previous experience providing housing support or similar support work Strong understanding of support planning and tenancy sustainment Knowledge of welfare benefits and housing-related support Ability to build positive, professional relationships with young people Enhanced DBS (or willingness to obtain one)What’s on Offer for this Housing Support Officer role: Competitive pay rate of £18 per hour Daytime hours: 9am – 4pm Initial temporary role open for extension Opportunity to make a real difference to young people transitioning to independent livingIf this Housing Support Officer role is of interest please apply or contact (url removed)

Title - Housing Complaints Officer Contract Length - 3 Months Rate - Competitve We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service. Key Responsibilities Manage Stage 1 and Stage 2 housing complaints from receipt through to resolution. Investigate complaints thoroughly and provide clear, accurate responses. Liaise with housing, repairs and other internal teams to resolve issues. Ensure complaints are handled in line with the Housing Ombudsman Complaint Handling Code. Keep residents informed throughout the complaints process. Identify recurring issues and recommend service improvements. Maintain accurate records and monitor complaint outcomes. Requirements Previous experience handling complaints within social housing, local authority or housing association settings. Strong written and verbal communication skills. Experience managing complex or sensitive complaints. Ability to work to deadlines and manage a caseload effectively. Good knowledge of the Housing Ombudsman and complaints process. If you're interested please apply above

Housing Enforcement Lead Officer We are seeking an experienced Housing Enforcement Lead Officer to join a proactive local authority housing service, providing leadership across Private Sector Housing and wider housing-related functions. This is an excellent opportunity for a senior housing professional to lead a team, drive service improvements and oversee complex enforcement activity while helping shape the future direction of housing services. Key Responsibilities • Provide technical and operational leadership across Private Sector Housing functions., • Lead and support the delivery of housing enforcement initiatives, ensuring compliance with current legislation and regulatory requirements., • Act as the lead officer for complex housing investigations, enforcement action and high-profile casework., • Oversee work relating to housing standards, HMO licensing, property licensing schemes and housing condition enforcement., • Support the implementation of emerging housing legislation and policy developments, including Renters' Rights reforms., • Mentor and develop officers within the team, providing guidance on legislation, investigations and enforcement procedures., • Ensure service standards, performance targets and compliance requirements are consistently achieved., • Prepare and review legal documentation, witness statements and evidence for prosecutions, appeals, tribunals and court proceedings., • Contribute to service planning, transformation projects and continuous improvement initiatives., • Build effective relationships with internal departments, external partners, landlords and residents. About You • Significant experience in a Private Sector Housing or Housing Enforcement role within a local authority setting., • Strong working knowledge of housing legislation, HHSRS, HMO licensing and housing enforcement practices., • Proven experience managing complex enforcement cases from investigation through to resolution., • Experience providing leadership, supervision or technical guidance within a housing team., • Ability to interpret legislation and apply it effectively to varied housing situations., • Experience preparing enforcement cases and supporting legal proceedings., • Excellent communication, organisational and stakeholder management skills., • A proactive approach to service improvement and delivering positive outcomes for residents

Job Title: Community Housing Officer, Dudley Council Location: Dudley Contract: Temporary - 6 Months Hourly Rate: £19.81 PAYE or £25.91 Umbrella Job Summary To deliver a community focused tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Work Location: Hybrid in Dudley Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

We are looking for an experienced Housing Officer to join a busy housing association in the West Midlands. You will manage an allocated caseload of residents and provide a high-quality tenancy and neighbourhood management service. Key Responsibilities • Manage a portfolio of residential tenancies from sign-up through to termination., • Conduct tenancy visits, estate inspections and tenancy audits., • Manage rent arrears, tenancy breaches and tenancy sustainment., • Investigate and manage anti-social behaviour (ASB) cases., • Identify and appropriately escalate safeguarding and vulnerability concerns., • Support residents with tenancy-related issues, welfare benefits and signposting to appropriate services., • Work closely with local authorities, police, social services and other partner agencies., • Take appropriate enforcement and legal action where required., • Maintain accurate case records and ensure all work is completed within agreed timescales., • Deliver a professional, customer-focused service and contribute to improving local communities. About You You will ideally have: • Previous experience in housing, tenancy management, social housing or a related environment., • Experience managing a caseload and dealing with complex customer issues., • Knowledge of tenancy management, rent arrears and ASB., • Good understanding of safeguarding and working with vulnerable residents., • Excellent communication, organisation and problem-solving skills., • The confidence to deal with challenging situations and difficult conversations., • Good IT and case management skills., • A relevant housing qualification (e.g. CIH) is desirable., • A full UK driving licence and access to a vehicle may be required

Site Manager (Social Housing) Walsall Salary: £45,000 per annum Key Benefits Basic salary of £42,000 to £45,000 per annum Company car allowance £4,500 32 days annual leave including bank holidays Enhanced company pension scheme Company laptop and phone 8am to 5pm Monday to Thursday and 8am to 4.30pm on Friday Role & Responsibilities Manage a social housing site reporting into a visiting Contracts Manager Work includes solar panels, wall insulation, windows, doors and re-roofing Work closely with the tenant liaison officer, Quantity Surveyor, Contracts manager and site team Plan and manage subcontractors and direct staff Ensure the site programme is followed and carry out progress reports weekly Ensure site materials are ordered within lead times ensuring a constant flow of work Carry out site walks ensuring health and safety is followed and carrying out quality checks Maintain accurate site records About the Company Leading retrofit / social housing contractor Approved contractors on several frameworks Nationwide Opportunities for career growth and development Required Knowledge & Experience Minimum 3 years' experience working as a Site Manager on similar schemes Full UK driving license. SMSTS, First Aid and CSCS card Application Process To apply, submit your CV online. Only suitable candidates will be contacted (response expected within 7 days if selected). TSR is committed to equal opportunities and confidentiality. For further details or questions, let me know! Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. #sitemanager #socialhousing #smsts #construciton #jobsinconstruction #construcitonjobs

Data & Performance Officer Salary: £33,306.60 per annum Location: Rowley Regis / Hybrid Working Contract: Permanent, Full Time About BCHG At Black Country Housing Group (BCHG), our purpose is to change lives and strengthen communities. We provide homes, support and opportunities that help people live independently and thrive. As part of our commitment to delivering excellent services and informed decision-making, we are investing in our Data & Insights function to ensure that data is accurate, trusted and used effectively across the organisation. We are looking for a highly organised and detail-oriented Data & Performance Officer to join our growing team and play a key role in improving data quality, supporting performance reporting and strengthening organisational assurance. About the Role This is an exciting opportunity to help ensure BCHG's operational and performance data is accurate, reliable and fit for purpose. Working closely with the Data Governance Manager and colleagues across the organisation, you will support data quality assurance activities, carry out validation checks, maintain quality logs and assist with the preparation of regulatory and performance reporting datasets. You will help identify data issues, support corrective actions and contribute to the continuous improvement of data management practices across BCHG. You will play an important role in ensuring BCHG has trusted data that underpins effective decision-making, regulatory compliance and service improvement. What You'll Be Doing Maintaining data quality logs, error registers and remediation trackers. Supporting the production of data quality scorecards and assurance reporting. Conducting validation checks, audits and data quality reviews across key systems, processes and datasets. Identifying anomalies, trends and recurring data issues and supporting their resolution. Preparing and validating datasets used for performance reporting, benchmarking and regulatory returns. Maintaining documentation, validation records and standard operating procedures. Working with service teams to improve data quality and strengthen operational processes. Supporting continuous improvement initiatives that enhance data accuracy, consistency and efficiency. Why Join BCHG? At BCHG, you'll be part of an organisation that genuinely makes a difference. We invest in our people and provide opportunities to learn, develop and grow your career. Our benefits include: Flexible and hybrid working opportunities Generous annual leave entitlement Pension scheme Employee wellbeing support Learning and development opportunities A supportive and inclusive working environment If you're passionate about data quality, enjoy solving problems and want to play a key role in helping BCHG make better decisions through trusted information, we'd love to hear from you. Apply today and help us build confidence in data that supports better services for our customers and communities. Interviews shall take place at Head Office on the 14th & 15th October 2026. Any questions please contact our people team at (url removed)