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  • General Manager
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    General Manager
    9 hours ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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  • Line Cook
    Line Cook
    19 hours ago
    £13.25–£13.5 hourly
    Full-time
    London

    Line Cook About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we're passionate about delivering bold flavours, high-quality food and an unforgettable dining experience. We're looking for an experienced and reliable Line Cook to join our kitchen team. This is more than just a cooking position. As one of our senior chefs, you'll play a key role in maintaining kitchen standards and, in the absence of the Kitchen Manager, act as the second-in-command, helping lead the team and ensuring service runs smoothly. The Role As a Line Cook, you'll be responsible for preparing and cooking food to company standards while maintaining speed, consistency and presentation during busy services. You'll support the Kitchen Manager with day-to-day operations, supervise junior kitchen staff when required and ensure all food safety and hygiene procedures are followed. Key Responsibilities Kitchen Operations • Prepare and cook menu items to company recipes and specifications., • Maintain speed, consistency and quality during service., • Ensure all dishes leave the kitchen to the highest standard., • Complete daily prep and mise en place., • Minimise food waste through correct portioning and stock rotation. Leadership • Support and guide junior kitchen staff., • Assist with training new team members., • Ensure kitchen standards are maintained throughout each shift., • Act as the senior member of the kitchen team when the Kitchen Manager is absent., • Help coordinate service and communicate effectively with Front of House. Kitchen Management Support • Assist with stock counts and inventory management., • Notify management when stock levels are running low., • Receive and organise deliveries., • Support ordering where required., • Ensure all opening and closing procedures are completed correctly. Food Safety & Compliance • Maintain excellent food hygiene and HACCP standards., • Ensure kitchen cleaning schedules are completed., • Follow all company health and safety procedures., • Maintain a clean and organised workstation at all times. What We're Looking For We're looking for someone who: • Has previous experience working as a Line Cook or Chef de Partie in a busy kitchen., • Can work confidently under pressure., • Has excellent organisation and communication skills., • Can lead a team when required., • Has strong knowledge of food safety and hygiene., • Is reliable, hardworking and takes pride in producing consistently excellent food. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive pay., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to grow within one of London's fastest-growing independent restaurant brands.

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  • Kitchen Crew Lead - IMMEDIATE START
    Kitchen Crew Lead - IMMEDIATE START
    2 days ago
    £13–£16 hourly
    Full-time
    Beckenham

    Sweet Jerk is all about good food, good vibes, and real Caribbean flavour. We serve tasty, feel-good food fast — not fancy, just proper flavour done right. We’ve been open in Beckenham for just over a year and we’re growing fast — with big plans to open more sites. This is your chance to join a team that’s building something special and help shape how our kitchens run. The Role We’re looking for a Kitchen Crew Lead — someone who’s worked in a busy kitchen and knows how to run a smooth shift. If you’ve led or trained others in places like Nando’s, Wingstop, Five Guys, or McDonald’s, this will feel familiar. You’ll be the one keeping the kitchen organised, supporting your crew, and making sure every meal hits Sweet Jerk standards. You’ll also help new starters learn the ropes, keep on top of prep, and make sure the kitchen always runs clean, safe, and smooth. Key Responsibilities • Lead and motivate the back-of-house team to deliver high-quality, consistent food at speed., • Manage prep levels, ticket times, and service flow for smooth, efficient operation., • Train and develop team members to follow Sweet Jerk standards in quality, safety, and presentation., • Oversee daily stock checks, par levels, and deliveries, keeping waste low and efficiency high., • Ensure food-safety, SFBB logs, and hygiene standards are met at all times., • Support rota planning, shift cover, and clear communication with the front-of-house team., • Jump on the line when needed — lead by example and bring positive energy to every shift. What We’re Looking For ✅ 2 + years’ experience in a fast-paced kitchen.✅ 1 + year in a supervisory or management role (e.g. Kitchen Crew Lead, BOH Supervisor, Shift Leader, Assistant Manager).✅ Strong organisational skills and the ability to stay calm under pressure.✅ A natural motivator who builds positive team culture.✅ Flexibility to work evenings and weekends.✅ A passion for Caribbean food, culture, and customer experience. Why You’ll Love Working at Sweet Jerk ⭐ We’re building a brand from the ground up — you’ll help shape it.⭐ Big opportunities for growth as we open more restaurants.⭐ Supportive, family-style team culture (we call our team Jerk Stars).⭐ Great food, great people, and plenty of good vibes.⭐ Free staff meals and training provided. How to Apply If you’re a natural leader who loves a fast-paced kitchen and wants to help grow something fresh, we’d love to hear from you.Apply now with your CV and a short message telling us why you’d be a great fit for Sweet Jerk Job Type: Full-time Application question(s): • What experience do you have with Caribbean cuisine, and if none, what interests you in working with it?, • Are you available to work evenings and weekends? Experience: Kitchen management: 1 year (preferred)

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  • Front of House Manager
    Front of House Manager
    23 hours ago
    £14–£15 hourly
    Full-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role Guest Experience Manager About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality. The Role As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service. You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience. Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently. Key Responsibilities Guest Experience • Deliver exceptional customer service at every touchpoint., • Create memorable guest experiences that encourage repeat visits., • Build relationships with regular guests and recognise returning customers., • Handle complaints professionally and resolve issues quickly., • Monitor guest feedback and implement improvements., • Ensure restaurant presentation and cleanliness remain exceptional throughout service. Leadership • Lead, motivate and develop the Front of House team., • Conduct pre-service briefings and communicate daily priorities., • Coach staff to deliver consistently high hospitality standards., • Monitor staff performance and provide ongoing feedback., • Support recruitment, onboarding and training of new team members. Operations & Administration • Prepare and manage weekly staff rotas., • Respond to customer emails and booking enquiries., • Complete daily and weekly management reports., • Produce end-of-day (EOD) reports and analyse key performance figures., • Monitor labour costs and staffing levels., • Support stock ordering where required., • Ensure company procedures and service standards are consistently followed., • Work closely with the kitchen and management team to deliver seamless service. Compliance • Ensure all health & safety and food hygiene standards are maintained., • Complete daily operational checks., • Support opening and closing procedures., • Ensure licensing and company policies are adhered to. What We're Looking For We're looking for someone who: • Has previous experience managing a busy restaurant or hospitality venue., • Is passionate about customer service and hospitality., • Has excellent leadership and people management skills., • Remains calm under pressure in a fast-paced environment., • Is organised, proactive and solutions-focused., • Is confident using Microsoft Office, email and restaurant management systems., • Has excellent written and verbal communication skills., • Can confidently manage both operational and administrative responsibilities. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive salary., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to help shape one of London's fastest-growing independent restaurant brands.

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  • Front of House Manager
    Front of House Manager
    4 days ago
    £16 hourly
    Full-time
    London

    The Birds Nest, Brixton is looking for a confident, experienced Front of House Manager to take ownership of our restaurant and bar service. This is a hands-on leadership role with genuine operational responsibility. You will lead the front of house team, own service standards, manage the floor during service, and be the operational point of contact when senior management is not on site. You will be involved in running service yourself, greeting guests, managing sections and communicating with the kitchen and bar, but your primary responsibility is to ensure the entire front of house operation runs to a high standard, consistently, every shift. We are looking for someone who takes ownership without being told, spots problems before they escalate, and holds the team to high standards through their own example and clear direction. Key Responsibilities: Service Leadership • Lead and own the restaurant floor during service, • Manage section allocation so every team member has clear ownership and accountability, • Act as the primary point of communication between floor, kitchen, bar and management during service, • Support the team with greeting guests, taking orders, running food and drinks, clearing and resetting tables, • Monitor guest experience across the whole restaurant at all times, • Keep service calm, structured and professional under pressure, • Make sure staff are working with urgency, staying in section, and meeting service standards, • Handle guest issues calmly, professionally and to resolution, • Conduct pre-service briefings and ensure the team is fully prepared before service begins, • Check bookings, large groups, allergies, dietary requirements and special requests before every service Operational Ownership As Front of House Manager, you will take full responsibility for opening, during-service and closing standards. Some tasks will be delegated to the wider team, but ownership of standards and follow-through sits with you. You will own and maintain key operational documents, including: • Opening Checklist, • During-Service Cleaning Checklist, • Closing Checklist, • Handover Notes, • Incident Notes, • Maintenance Notes, • Delegate tasks appropriately and follow up to ensure nothing is missed, • Report service issues, incidents, maintenance problems and operational concerns to senior management, • Identify recurring issues and proactively work to resolve them, • Maintain cleanliness and organisation throughout the restaurant at all times Team Management • Provide clear direction and support to the front of house team during and outside of service, • Support the onboarding and training of new team members, • Set and maintain high standards of conduct, presentation and service, • Be a consistent, steady presence that the team can rely on What We Are Looking For: • Proven experience in a front of house management or senior supervisory role, • Confident leading a team during service, including during high-pressure periods, • Calm, composed and authoritative under pressure, • Highly organised and proactive: someone who acts without being prompted, • Comfortable giving clear direction to other members of staff, • Warm, professional and genuinely guest-focused, • Strong communicator across floor, kitchen and bar, • High standards on cleanliness, structure and attention to detail, • Comfortable being hands-on whilst still maintaining overview of the floor, • Serious about service quality and consistent operational standards Experience Required: • Previous front of house management, floor management, restaurant supervisor or senior front of house leadership experience required (minimum one year in a lead role), • Strong table service experience in a restaurant or bar environment, • Experience in a fast-paced, high-volume hospitality setting, • Solid understanding of sections, service flow, guest experience and team communication, • Confidence handling guest complaints and supporting junior team members, • Experience owning and maintaining operational checklists, handover notes and shift documentation Hours: This is a full-time role of around 40 hours per week, generally across Tuesday to Saturday. Evening and weekend availability is essential, including Friday and Saturday closes. Exact shifts may vary depending on business needs, events and private hires. Occasional additional hours may be available during busy periods, private hire bookings or special events. Any overtime will be agreed in advance. Benefits: • 75% staff discount on food, • 50% discount on drinks, • 50% discount on Rooftop Saunas sessions, subject to availability and booking policies, • Opportunity to take real ownership in a growing independent restaurant, • Supportive, hands-on management team, • A role where your leadership and standards will directly shape the guest experience Salary: £16.00 per hour plus tips Location: The Birds Nest, Brixton 6 Canterbury Crescent London SW9 7QD

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  • Recruitment Resourcer
    Recruitment Resourcer
    8 days ago
    £26000–£28000 yearly
    Full-time
    Bromley

    Join a specialist recruitment business delivering tailored staffing solutions to the Social Housing maintenance sector, connecting organisations with skilled professionals who understand the unique challenges and requirements of this market. We are only able to respond to Candidates who have Recruitment Agency Industry experience. From Property Managers and Maintenance Operatives to Project Leaders and Administrative Teams, we help clients secure high-calibre talent who not only possess the required technical expertise but also align with the values and objectives of Social Housing providers. Due to continued growth, we are looking for an ambitious Recruitment Resourcer to join our Property & Maintenance team in Bromley. The Role Working closely with the Account Manager, you will play a key role in identifying and attracting high-quality candidates for a range of Property and Maintenance vacancies across the Social Housing sector. Your responsibilities will include: • Sourcing and identifying top talent for a variety of Property & Maintenance positions., • Screening CVs and applications to assess candidate suitability., • Conducting candidate qualification calls and interviews., • Building and maintaining strong relationships with candidates throughout the recruitment process., • Proactively searching for candidates through job boards, advertising campaigns, referrals, social media, internal databases, and headhunting techniques., • Managing candidate pipelines and ensuring an excellent candidate experience., • Supporting the delivery of recruitment campaigns for key client accounts. Typical roles recruited for include: • Electricians (Repairs & Maintenance), • Repairs Supervisors, • Plumber Multi-Traders, • Commercial Administrators, • Senior Quantity Surveyors (Repairs & Maintenance), • Property Managers, • Maintenance Operatives What We're Looking For • Previous experience within agency recruitment., • A stable employment history with a proven track record in recruitment., • Experience within Construction, Property, Trades & Labour, or Social Housing recruitment would be advantageous but is not essential., • Strong communication and relationship-building skills., • A proactive and resilient approach with excellent organisational skills., • Passion for delivering exceptional service to both candidates and clients. What's On Offer? • Basic salary of £26,000 - £28,000 depending on experience., • Excellent uncapped bonus structure., • Ongoing training, support, and professional development., • Clear opportunities for career progression within a growing business., • Opportunity to specialise within the thriving Social Housing sector., • Friendly, supportive, and collaborative team environment. Ready For Your Next Move? This is an excellent opportunity to join a growing team, build strong relationships with candidates and clients, and develop a successful career within a thriving specialist market. We are only able to respond to Candidates who have Recruitment Industry experience. If you have not heard from us within one week, please assume you have not been selected for an interview. Rec2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Rec2 Recruitment specifically focuses on the placement of experienced Recruitment Professionals in the Built Environment, Engineering, and Energy sector.

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  • Guest experience manager
    Guest experience manager
    10 days ago
    £14 hourly
    Part-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal. They should leave having had an experience they want to talk about and return to again and again. We are seeking an experienced and passionate Guest Experience Manager to lead our Front of House operation and champion exceptional hospitality standards throughout the restaurant. This is a hands-on leadership role for someone who understands that guest experience goes beyond service and is about creating memorable moments, anticipating needs and building genuine relationships with guests. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required, • Weekend working is essential, • The successful candidate will be expected to work most weekends due to the nature of the business, • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance Essential Experience Applicants must have: • Previous experience within hospitality management, • Strong guest experience or customer experience background, • Experience leading and developing Front of House teams, • Experience dealing with guest complaints and service recovery, • Excellent communication and interpersonal skills, • A strong understanding of premium hospitality standards, • Confidence working in a fast paced restaurant environment Hospitality Experience Required We are looking for someone who truly understands hospitality. This means: • Greeting every guest warmly and creating a welcoming atmosphere, • Anticipating guest needs before they ask, • Understanding special occasions and making them memorable, • Building rapport with returning guests, • Creating a seamless dining journey from arrival to departure, • Leading by example and inspiring the team to deliver exceptional service every day Key Responsibilities Guest Experience • Lead the guest journey and ensure every guest receives outstanding service, • Handle guest concerns professionally and effectively, • Monitor guest feedback, reviews and implement improvements, • Create memorable experiences that encourage repeat visits, • Drive service standards across the restaurant Team Leadership • Lead, coach and motivate the Front of House team, • Conduct training and regular performance conversations, • Manage staff attendance, punctuality and standards, • Ensure company policies and procedures are followed, • Foster a positive and professional team culture Operational Responsibilities • Oversee daily Front of House operations, • Manage reservations and table management systems, • Work closely with kitchen and bar teams to ensure smooth service, • Ensure restaurant presentation standards are maintained at all times, • Support rota planning and labour management where required What Success Looks Like Success in this role means: • Guests consistently receive exceptional service, • Positive online reviews and guest feedback increase, • Strong staff morale and low turnover, • Smooth and efficient service periods, • High standards are maintained every day, • Guests leave saying, "That was an experience, not just a meal." Why Join Us Hot N Juicy Shrimp LDN is entering an exciting new chapter, focusing on elevated, adult-centred dining experiences, memorable hospitality and continued growth. This is an opportunity to help shape the future of our guest experience and become a key part of our leadership team. If you are passionate about hospitality and believe every guest deserves an unforgettable experience, we would love to hear from you.

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  • House Clearance Driver/Operative
    House Clearance Driver/Operative
    26 days ago
    £13.8–£15 hourly
    Full-time
    South Croydon

    About Us We are an established house clearance company based in South London and Surrey, operating across London and the surrounding areas. We work with private clients, estate agents, solicitors and local authorities, handling everything from single-room clearances to full probate house clears. We're a small, professional team with a reputation for reliability and sensitivity — a lot of our work comes from recommendations. No two days are the same. The Role We're looking for a hard-working, reliable House Clearance Driver to join our team. This is a physical, hands-on role that will see you out on the road every day, working directly with clients in their homes. No two days are the same — you could be clearing a studio flat one day and a four-bedroom house the next. You'll be working Tuesday to Saturday, starting from our Wallington base. What You'll Be Doing • Carrying out house, flat and property clearances across South London and Surrey, • Loading and driving a large van or tipper van safely and efficiently, • Disposing of waste/recycling at a Waste Transfer Station, • Dealing with clients directly — many of whom are going through bereavement or difficult circumstances — with professionalism and sensitivity, • Sorting items on site into categories: retail, auction, donate, and dispose, • Delivering items back to our Wallington premises, • Assisting with waste disposal runs as required, • Helping to keep the van, yard and premises clean and organised What We're Looking For • Full UK driving licence — (clean preferred; we will consider up to 3 points), • Previous experience in removals, house clearance, or a similar physical role, • Physically fit — this role involves heavy lifting every day, • Punctual, reliable and self-motivated, • Good people skills — you'll be the face of the company in clients' homes, • Able to work independently as well as part of a small team, • Respectful and discreet — particularly when working in sensitive probate or bereavement situations What We Offer • Permanent, stable employment with a long-established local business, • Monday–Friday with weekend overtime available, • Full training provided, • Friendly, no-nonsense team environment, • Opportunity to take on more responsibility over time

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