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We believe in giving you more time to do the things you love outside of work Job Title: Family Liaison Officer Location: Baston House School, Bromley, Kent, BR2 7AB Hours: 37.5 per week | Monday–Friday | 8.30am - 4.30pm Salary: £24,675.00 per annum (not pro rata) Contract: Permanent | Term Time Only Start: May 2026 UK applicants only – no sponsorship available About the Role As an Autism Practitioner, you will support students to access and engage with their learning in a safe, structured, and stimulating environment. Working closely with teachers, tutors, and the wider multi-professional team, you will provide tailored support that promotes independence, social development, and emotional wellbeing. You will also assist in planning, delivering, and adapting resources and interventions to meet individual needs. Key Responsibilities • Support teachers and tutors in delivering high-quality, inclusive education for students with autism, • Assist in the implementation of school policies, procedures, and individualised education plans, • Provide targeted one-to-one and small group support to enable students to access the curriculum with increasing independence, • Promote students’ physical, academic, social, and moral development, • Organise and maintain engaging classroom environments, including resources and displays, • Contribute to the preparation and upkeep of student documentation, such as Behaviour Support Plans (BSPs), Individual Education Plans (IEPs), Communication Profiles, Risk Assessments, and Pastoral Support Plans, • Work collaboratively with staff to ensure student safety both on and off-site, in line with risk assessments We’re looking for someone who: • GCSEs (or equivalent) in English and Maths at minimum Level 4 (Grade C), • Has experience working with pupils with autism and/or challenging behaviour, • Can work independently and as part of a team, • Has strong communication skills, both verbal and written Baston House School is an independent day specialist school in Bromley, Kent, supporting children and young people aged 5–19 with Autism Spectrum Conditions (ASC) and associated needs. The school provides a safe, inclusive, and supportive environment where pupils are fully included in all aspects of school life. Our focus is on developing academic skills, social understanding, emotional wellbeing, and independence, enabling each pupil to achieve positive outcomes and prepare for their next steps. By fostering a strong sense of community and personalised learning, Baston House ensures every pupil is valued, supported, and empowered to reach their full potential. For over 19 years, Options Autism has provided specialist care and education for children, young people, and adults with autism, complex needs, and learning difficulties. As part of Outcomes First Group, we are pioneering innovative, evidence-based approaches that deliver meaningful, measurable outcomes for everyone in our care. We are really proud to say that in 2025 Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running. Why Join Us? We place pupils and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. • Life Assurance, • Pension scheme with options to increase contributions, • “Your Wellbeing Matters” – mental health support and physical health checks, • Flexible Benefits Platform (Vista), including:, • Health, wellbeing and insurance benefits, • Hundreds of UK and international discounts, • Cycle to Work Scheme & Electric Car Purchase Scheme, • Critical illness cover Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. #1

🚨Sales Order Processing Officer (Part-Time, FTC) 🚨 I’m currently recruiting for a Sales Order Processing Officer to join a fantastic team based in Uxbridge on a 1-year fixed-term, part-time basis (25 hours per week). This is a great opportunity for someone with strong attention to detail and a proactive mindset who enjoys working in a fast-paced, collaborative environment. 💼 Key responsibilities include: • Managing and processing customer sales orders end-to-end, • Liaising with internal teams, suppliers, and warehouse teams, • Tracking shipments and resolving delivery or stock issues, • Preparing documentation (invoices, order confirmations, etc.), • Maintaining accurate records, reports, and databases, • Supporting audits and general operational tasks ✅ Ideal candidate: • Some experience in sales order processing, • Strong Excel skills and system confidence, • Highly organised with excellent attention to detail, • Great communication and customer service skills, • Proactive and able to manage multiple priorities 📍 Uxbridge | ⏰ 25 hours per week (09:00–14:30) | Free Parking If this sounds like you (or someone in your network), feel free to get in touch or apply directly.

We are seeking a professional and proactive Reception & Security Support Officer to be the first point of contact for visitors and staff. This role is key to ensuring a safe, welcoming, and well-organised environment while supporting both front-of-house operations and site security. Key ResponsibilitiesVisitor Management: • Carry out any other tasks as required to support operational efficiency and service quality., • Participate in training and personal development activities., • Strong organisational skills and attention to detail, • Ability to remain calm and professional in emergency situations, • A proactive and flexible approach to work, • Opportunities for training and development, • Half day Fridays!

One of the UK’s longest-established entertainment charities and arguably best known for the annual Royal Variety Performance, a major fundraising event attended by senior royals and watched by millions worldwide. The Royal Variety Charity is trying to ensure that no one who has contributed to the entertainment industry is left without support when they need it most. Our ambition goes far beyond simply administering grants; it’s about providing a safety net with dignity, compassion, and continuity for people whose careers are often freelance, precarious, and lacking long-term security. Through this Grants Officer role, we are aiming to strengthen a system that identifies individuals in need earlier, responds more effectively, and delivers more holistic support. That means not just financial assistance, but also access to mental health services, care provision, and coordinated help through partnerships with other organisations. Treating each beneficiary as a whole person, not just a case, understanding their circumstances deeply and tailoring support accordingly. Grants Officer Twickenham £35,000 to £40,000 We are seeking a dedicated and empathetic Grants Officer to help individuals access vital funding and care services. Guiding applicants through the grants process, helping them access financial assistance, mental health support, and funding for admission into our care home, assessing applications, ensuring they are complete and accurately reflect each individual’s needs, and making recommendations for support in line with the Charity’s criteria. Working closely with the Grants Sub-Committee, Mental Health Sub-Committee and Head of Operations, you will manage and prioritise applications, provide advice and guidance to applicants and their families, and liaise with partner organisations to ensure appropriate support is in place. A rewarding opportunity to make a meaningful difference, helping people overcome financial and emotional barriers to access the care and support they need. This role provides an excellent and unique opportunity to make a real difference to individuals across the UK who have contributed to the entertainment industry. You will come to the role with excellent verbal and written communication skills, together with an ability to demonstrate empathy and diplomacy. Be Confident in dealing with a range of sensitive and emotive welfare issues, which can include mental health challenges, with the ability to remain calm, patient and focused when under pressure. Previous professional experience as a Caseworker/Grants Officer would be highly desirable. Closing Date: Friday 24th April Interviews: Early May If this appeals to you and you would welcome the opportunity to have an informal and confidential discussion, please get in touch with our advising consultant, Philip Nelson, on 020 3590 9978 or via email at . Royal Variety Charity

Practice Manager - Private Client Law - Legal Sector - Harrow, North London - Full or Part Time (4 days) - £50k pro rata Are you an experienced Private Client Solicitor looking for a new challenging opportunity? Do you wish to utilise your expertise in a new role? Perhaps you’re a career-returner looking for a role that will utilise your qualifications and legal experience in a 4 day/week operational role? We’re on the hunt for a Private Client Solicitor, with 2-3+ years PQE, who is looking to steer their career away into an operational role as an Practice Manager / Operations Lead / Legal Operations Manager. Our client is recruiting for a newly created position so this is a great opportunity to get your foot in the door and make the role your own, bridging your legal expertise with business management and supporting the growth and development of the firm from the inside. Joining a successful legal services firm, the Private Client Operations Lead will manage all operational areas of the business including regulatory compliance, legal support, client services, systems and CRM management and managing the SRA authorisation process. The role: Our client will consider full time or part time (4 days/week) for this position and offers hybrid working, with 3 days/week required in the office. The role will require occasional travel into London to attend client meetings. Key responsibilities will include: • Ensuring company compliance with statutory and regulatory obligations, • Managing the SRA authorisation process for the firm, • Overseeing and developing AML policies and procedures and acting as AML Officer as required, • Leading day-to-day operational management, • Providing client support and answering client queries, • Managing CRM systems, • Maintaining compliance documentation, • Supporting legal advisors and paralegals as needed, • Managing regulatory audits, file reviews and internal monitoring What we’re looking for: • Qualified Private Client Solicitors - with c2-3+ years PQE, • Solid working knowledge of SRA processes, standards and regulations, • Demonstrable understanding of UK AML legislation and compliance, • Experience working in a regulated law environment, • Commercially savvy with the ability to balance legal expertise and regulatory compliance with business objectives, • Experience managing CRM systems, • Proactive, compliant and resourceful nature, • Sound commercial acumen, • Highly organised with detailed accuracy and attention to detail, • Confident and accurate communication skills (written and spoken) Interested in this Private Client Law Practice Manager / Operations Lead? If this role is of interest to you and you have the skills and experience we’re looking for, we’d love to hear from you! Please submit your CV ASAP, quoting ‘AE - Operations Lead - Private Client Law’

Financial Assessment Officer\n\nAnnual Salary: £28.00/hour (Umbrella)\nLocation: Wembley HA9\nJob Type: Temp until end of October 2026We are seeking two experienced Financial Assessment Officers. The ideal candidates will have a strong background in financial assessments for care packages, with proficiency in Mosaic and a strong preference for experience in Abacus. This role requires a positive, can-do attitude and the ability to hit the ground running.\n\nDay-to-day of the role:\n\nAssess, review, or reconsider entitlement to various support schemes such as Housing Benefit, Council Tax Support, Social Care financial assistance, and concessionary travel, ensuring compliance with current legislation and targeted timescales.\nResolve customer contacts at the first point of contact, ensuring high-quality service delivery across various access channels.\nLiaise effectively with customers, representatives, landlords, and internal and external stakeholders to resolve all claim types.\nHandle complex benefit cases, including investigating and resolving customer disputes, considering backdating requests, and dealing with cases involving deprivation of capital.\nMaintain and update Council Tax accounts, manage overpayments, and undertake home visits if required.\nUndertake assessments for Residential and Domiciliary care to ensure accurate contributions and maximise revenue.Required Skills & Qualifications:\n\nExperience in financial assessments for care packages.\nProficiency in Mosaic is required; experience in Abacus is strongly desired.\nExcellent knowledge of relevant IT systems, policy, and procedures.\nAbility to understand and assimilate information, analyse conflicting sources of information, and make sound reasoned decisions.\nExcellent interpersonal, verbal, and written communication skills.\nAbility to work independently and as part of a team, managing a high workload under pressure.To apply for the Financial Assessment Officer position, please submit your CV detailing your relevant experience

Job Title: Business Support Officer (Repairs Coordinator / Scheduler)\nLocation: Hillingdon (Office-Based)\nWorking Hours: Monday to Friday, 8:00am–4:00pm or 8:30am–4:30pm\n\nAbout the Company\n\nWe are working with a well-established main contractor specialising in refurbishment projects across multiple sectors. With over 30 years of industry experience, the company has built a strong reputation for delivering high-quality projects and exceptional client satisfaction.\n\nTheir diverse portfolio includes: Social housing maintenance, Office refurbishment, Building development, Hospital and school refurbishments, High-end residential developments\n\nRole Overview\n\nWe are seeking an experienced and highly organised Business Support Officer (Repairs Coordinator/Scheduler) to support the delivery of a major social housing maintenance contract for a local authority, with opportunities to contribute to additional contracts as the business expands.\n\nThis is a key role focused on coordinating repairs, scheduling works, and ensuring the smooth day-to-day operation of contract support functions.\n\nKey Responsibilities\n\n * Organise and schedule repair and maintenance tasks for trade operatives\n\n * Assign workloads effectively to maximise efficiency and meet service deadlines\n\n * Track the progress of jobs and ensure systems are updated in real time\n\n * Serve as the main point of contact for operatives, supervisors, and internal departments\n\n * Communicate with clients, including local authority stakeholders, as required\n\n * Ensure all activities are accurately recorded and completed in line with agreed service levels\n\n * Maintain up-to-date and accurate data across internal systems\n\n * Provide administrative and operational support to the wider contract team\n\n * Manage scheduling challenges and prioritise urgent or emergency repair requests\n\nKey Requirements\n\n * Experience in a coordination, scheduling, or business support role\n\n * Background within social housing, property services, or facilities management\n\n * Demonstrable experience in planning and scheduling repairs\n\n * Solid understanding of responsive maintenance environments\n\n * Experience working with local authority contracts is advantageous\n\nSkills & Competencies\n\n * Confident user of Microsoft Office and general IT systems\n\n * Familiarity with housing management systems (Oneserve experience is a strong advantage)\n\n * Excellent organisational skills with the ability to manage competing priorities\n\n * Comfortable working in a fast-paced, reactive environment\n\n * Strong written and verbal communication skills\n\n * Proactive problem\n\nWhat’s on Offer\n\n * \n\n Supportive and collaborative working environment\n\n * \n\n Opportunities for career development and progression\n\n * \n\n Exposure to high-profile local authority contracts\n\n * \n\n Stability within a growing and reputable organisation\n\nAdditional Information\n\n * \n\n Fully office-based role in Uxbridge (no remote working)\n\n * \n\n Requires reliability, flexibility, and a proactive approach\n\n * \n\n Opportunity to support additional contracts as the business grows\n\nApply now to join a forward-thinking contractor delivering impactful refurbishment projects across the UK

SOCIAL VALUE OFFICER – WEST LONDON\nA well-established main contractor is seeking a Social Value Officer to support the delivery of community-focused initiatives across construction and refurbishment projects in London and the surrounding areas.\n This is a key role within the business, ensuring projects deliver meaningful social, economic, and environmental benefits to local communities alongside high-quality construction delivery.\n \nKey Responsibilities:\n • Developing and delivering social value plans across live projects\n • Building relationships with local stakeholders, schools, and community groups\n • Organising employment, training, and community engagement initiatives\n • Monitoring and reporting on social value outcomes and KPIs\n • Supporting bids and tenders with social value content where required\n \nRequirements:\n • Previous experience in a Social Value, Community Engagement, or similar role\n • Experience within construction, housing, or the built environment (preferred)\n • Strong communication and stakeholder engagement skills\n • Organised with the ability to manage multiple projects and initiatives\n \nRewards & Benefits:\n • Competitive salary (DOE)\n • 20 days annual leave + bank holidays\n • Pension contribution\n • Supportive team environment\n • Clear progression opportunities

Aatom Recruitment is currently supporting a local council in appointing an Interim Head of Capital to lead and deliver the Council’s capital finance function during a key period of transformation.\n\nWe are seeking a highly motivated and experienced Capital Accountant to step into a pivotal Strategic Finance Business Partner role within a forward‑thinking Finance department. This is an opportunity to play a key role in a council committed to improvement and innovation despite ongoing sector challenges.\n\nThe Council is investing in its Finance Modernisation Programme, driving positive organisational change. As part of this transformation, you will be instrumental in supporting and developing an ambitious capital programme, helping shape the Council’s long‑term financial strategy.\n\nWe are looking for a chartered accountant with strong local government finance experience and a solid background in capital accounting. In this technical lead role, you will be responsible for all aspects of capital finance for the borough.\n\nYou will be supported by a team of two Finance Business Partners and two Assistant Finance Business Partners, working closely with project managers, corporate directors and senior finance colleagues. Providing expert advice and ensuring accurate financial treatment in line with CIPFA Capital Finance guidance will be central to your role.\n\nThe capital programme spans both the General Fund and Housing Revenue Account (HRA). You will manage complex areas including IAS 38, HRA developments and acquisitions, grant funding opportunities and resource optimisation, ensuring value for money throughout.\n\nWe are seeking a dynamic leader with proven managerial experience who can inspire and develop their team to drive performance and professional growth.\n\nRole Purpose\n\n * To lead and manage all aspects of capital finance across the Council, including the General Fund and HRA.\n\n * To act as a Strategic Finance Business Partner, supporting senior leadership with robust financial planning and decision‑making.\n\n * To support the Head of Finance and Section 151 Officer in ensuring compliance with statutory requirements, financial regulations and best practice.\n\n * To provide expert advice on complex capital finance matters and support delivery of the Council’s financial strategy.\n\nEssential Requirements\n\n * CCAB‑qualified accountant (e.g. CIPFA, ACA, ACCA, CIMA).\n\n * Significant local government finance experience with strong capital accounting expertise.\n\n * Proven leadership and people management experience.\n\n * Strong working knowledge of CIPFA Capital Finance guidance and statutory accounting.\n\n * Experience advising senior leadership teams and elected Members.\n\n * Excellent communication and influencing skills

The role is based from your home address whilst there is also an expectation to get out and about to see your learners.\n\nThis post will holistically plan, co-ordinate, mentor and support on training and assessment for apprentices based in the Early Years Education sector. Knowledge and experience from working in the Early Years sector will be shared with apprentices to ensure they achieve their programme at the highest possible level and in a timely fashion.\n\nIt’s a busy role with a mix of appointments, admin and keeping up to date with the latest policies and procedures. Time-management and organisational skills are as essential as a positive outlook and self-motivation!\n\nPersonal Specification:\n\n * CAVA, A1 award or working towards\n\n * Qualification in Early Years at level 3 or equivalent\n\n * Self-awareness and the desire for continuous personal improvement\n\n * Good work ethics and passion for team comradery\n\n * Positive attitude and personable approach\n\n * Resilience with the ability to recover from setbacks quickly\n\n * Excellent written and verbal communication skills\n\n * Ability to multi-task and manage your time effectively\n\n * Excels in a fast-paced entrepreneurial environment\n\n * A confident and articulate presenter\n\n * Self-motivated individual with the ability to energise others\n\n * Established credibility and experience interfacing with senior leadership\n\n * Ability to work under tight deadlines and to prioritise under pressure\n\n * Strong organisation, accuracy and attention to detail and IT literate\n\nOur Clients Benefits:\n\n * Warm and friendly working environment.\n\n * Passionate colleagues and great team spirit\n\n * Home-based, with the requirement to travel to nursery setting, to visit learners and employers within assigned areas.\n\nPaul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

RESIDENT LIAISON OFFICER – WEST LONDON\n A well-established main contractor is seeking an experienced Resident Liaison Officer to support residential refurbishment and regeneration projects across London and the surrounding areas.\n This is a key customer-facing role, acting as the link between site teams and residents, ensuring works are communicated effectively and delivered with minimal disruption.\n \nKey Responsibilities:\n • Acting as the main point of contact for residents throughout project delivery\n • Providing clear communication via letters, meetings, and regular updates\n • Managing resident queries and complaints in a timely and professional manner\n • Supporting vulnerable residents and ensuring individual needs are met\n • Working closely with site teams to coordinate works and minimise disruption\n \nRequirements:\n • Previous experience as a Resident Liaison Officer within construction or social housing\n • Strong communication and interpersonal skills\n • Ability to handle challenging situations with empathy and professionalism\n • Organised with good administrative skills\n \nRewards & Benefits:\n • Competitive salary (DOE)\n • 20 days annual leave + bank holidays\n • Pension contribution\n • Supportive team environment\n • Clear progression opportunities

Housing Resolutions Officer\n\nRate of pay: £21.41 PAYE or £28.19 umbrella\nLocation: HA9\nJob Type: Full-time temporary role\nContract End Date: 31/10/2026 with possible extensionWe are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups.\n\nDay-to-day of the role:\n\nVisit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities.\nCollaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices.\nRefer households to relevant agencies for additional support, including employment, training, and social services.\nProvide guidance on employment opportunities and benefit entitlement in light of welfare reforms.\nEnforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour.\nInvestigate domestic violence cases and manage safety risks for affected households.\nPromote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions.\nConduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies.\nRespond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards.Required Skills & Qualifications:\n\nProven experience in housing or a related field, particularly in advising and supporting vulnerable groups.\nStrong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.\nExcellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships.\nAbility to work under pressure, prioritize tasks, and meet deadlines.\nProficient in IT, including Microsoft Office and housing management systems.\nMust be able to travel extensively within and potentially outside the borough for property visits.To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role

Job Title: Business Development Manager - Commercial Real Estate (CRE)\n\nLocation: West London\n Salary: £65,000 - £70,000 per annum\n Work Arrangement: Fully Office Based\n Employment Type: Permanent\n\nAbout the Role\n\nA West London-based financial institution is seeking an experienced Business Development Manager - Commercial Real Estate (CRE) to join its Intermediary Services division. This role is responsible for the origination and execution of Commercial Real Estate and Commercial Retail credit proposals, alongside the management of key client and introducer relationships.\n\nReporting to the Chief Business Officer, the successful candidate will play a key role in driving growth through high-quality credit origination while ensuring robust risk management and regulatory compliance.\n\nKey Responsibilities\n\nOriginate Commercial Real Estate credit proposals up to £20 million and Development Finance proposals up to £10 million\n\nDevelop, manage, and maintain strong relationships with introducers including brokers, accountants, solicitors, valuers, and other industry professionals\n\nUndertake initial assessment and processing of CRE and Commercial Retail lending proposals, providing clear recommendations prior to submission\n\nPresent shortlisted proposals to the Credit team for underwriting and support approval processes, including Credit Committee submissions\n\nConduct initial reviews, assessments, and investigations to minimise credit risk in line with internal policies and procedures\n\nUndertake site visits where required and prepare supporting assessment reports\n\nMaintain accurate pipeline reporting, tracking proposals through all stages to ensure disbursement targets are met\n\nMonitor market conditions, identify emerging opportunities or risk sectors, and provide strategic recommendations\n\nEnsure all credit decisions adhere to regulatory standards, Treating Customers Fairly (TCF) principles, and Customer First standards\n\nDesign and deliver credit training to branch teams to ensure strong understanding of lending policies and practices\n\nSupport the Chief Business Officer across operational activities within the Retail Credit function\n\nLiaise with solicitors, valuation firms, credit teams, and credit administration to ensure smooth approval, disbursement, and post-disbursement processes\n\nPresent proposals and product introductions or renewals to Risk Committee and other UK management committees\n\nSkills & Experience Required\n\n3-5 years' experience in underwriting or assessing credit proposals, ideally within Commercial Real Estate\n\nStrong knowledge of the UK lending environment and regulatory framework\n\nExisting relationship base with business introducers\n\nProficient in Microsoft Office applications\n\nProven ability to balance commercial objectives with effective risk management\n\nStrong communication skills with the ability to clearly articulate and summarise complex credit arguments\n\nPersonal Attributes\n\nAble to work independently and collaboratively within a team environment\n\nEnthusiastic, proactive, and willing to take on new challenges\n\nHighly organised with strong attention to detail\n\nConfident decision-maker with a measured and analytical approach\n\nWhy Apply?\n\nThis is an excellent opportunity for a CRE professional to join a growing organisation in a senior origination role, offering strong earning potential, exposure to high-value transactions, and the chance to influence credit strategy within a fully office-based environment

Pertemps Network Group are currently recruiting for Civil Enforcement Officers to join a reputable housing provider within their Parking Services team.\n\n Rate: £16-£17 PAYE per/hr\n Contract: Temporary\n Working Pattern: Full-time | Shift-based (5 over 7 days)\n Client: Reputable Housing Provider\n Working Model: Fully Onsite\n\nThis is a frontline enforcement role responsible for monitoring and enforcing parking regulations across on-street and off-street locations, including controlled parking zones and pay-and-display areas.\n You will play a key role in maintaining compliance with parking legislation while delivering a professional and customer-focused service to residents and visitors.\n\nKey Responsibilities\nPatrol designated areas to identify parking contraventions\nIssue Penalty Charge Notices (PCNs) using handheld devices\nMonitor CCTV and camera-based enforcement systems\nRecord accurate evidence including photographs and written reports\nEnsure signage and road markings are compliant and report defects\nProvide assistance and respond to public enquiries professionally\nMaintain communication with control teams via radio systems\nDrive or operate council-issued vehicles in line with procedures\nReport abandoned vehicles, defects, or safety concerns\nAttend hearings or tribunals where required\nWork collaboratively with internal teams, police, and external partnersEssential Requirements To be considered\n\nLevel 2 City & Guilds or WAMITAB in Parking Enforcement and Conflict Management\nFull UK Driving Licence\nExperience working in a customer-facing or public service environment\nAbility to deal calmly with challenging situations\nStrong written and verbal communication skills\nExperience using handheld devices or mobile technology\nAbility to work independently and as part of a team\nWillingness to work outdoors in all weather conditions\nFlexibility to work shift patterns including evenings, weekends, nights and bank holidaysAdditional Information\nFully on-site role\nCouncil vehicle provided for operational duties\nPublic transport is not suitable for operational patrol duties\nFull uniform and equipment provided\nCompliance checks including DVLA verification required\nPhysically demanding role requiring regular walking and outdoor workWhy Apply? This is an excellent opportunity to join a well-established organisation delivering essential services to local communities. You will gain valuable enforcement experience while working within a supportive operational team.\n\nApply Now for the Civil Enforcement Officer role

We are currently hiring for an International Bank for the position of Credit Underwriter - Corporate, CRE & BTL Lending.\n\nLocation: Harrow Branch\n Employment Type: Full-Time\n\nRole Overview\n\nWe are seeking an experienced Credit Underwriter to join our Credit team, responsible for underwriting and processing a range of lending proposals including Corporate, Commercial Real Estate (CRE), Buy-to-Let (BTL), and Personal Loans. The role involves end-to-end credit assessment, portfolio monitoring, and stakeholder management to ensure high-quality lending decisions aligned with regulatory standards.\n\n* Knowledge of UK lending environment \n* 4-10 Years' experience in underwriting or assessing credit proposals.\n\nKey Responsibilities\n\nUnderwrite Corporate, CRE, Personal, and BTL loan proposals, ensuring effective execution of transactions.\nAssess and process lending proposals received from the business team and present recommendations to the Sanctioning Committee.\nConduct annual reviews of the existing credit portfolio, ensuring compliance with borrowing requirements and covenants.\nMinimize credit risk in line with internal policies and regulatory standards; conduct site visits where required.\nCollaborate with the Originations team to determine clear rationale for approval or rejection of applications.\nMonitor the existing loan portfolio, identifying early arrears or potential problem accounts, and recommend appropriate actions.\nEnsure all credit decisions adhere to regulatory requirements, TCF (Treating Customers Fairly), and Customer First principles.\nSupport the Chief Credit Officer (CCO) in operational and strategic activities within the Credit Department.\nLiaise with Solicitors and Valuation Firms to ensure smooth end-to-end execution of credit proposals.\nPrepare and present proposals to the Risk Committee and senior management for product approvals, renewals, and introductions.\n\nKey Requirements\n\nProven experience in credit underwriting across Corporate, CRE, BTL, and/or Retail lending.\nStrong knowledge of credit risk assessment, financial analysis, and loan structuring.\nExperience presenting cases to Credit/Sanctioning Committees.\nUnderstanding of regulatory frameworks and compliance standards (including TCF principles).\nAbility to manage credit portfolios, annual reviews, and covenant monitoring.\nExcellent stakeholder management skills, with experience liaising with internal teams and external partners (brokers, solicitors, valuers).\nStrong analytical, decision-making, and communication skills

Private Client Law Operations Lead - Legal Sector - Harrow, North London - Full or Part Time (4 days) - £50k pro rata\n\nAre you an experienced Private Client Solicitor looking for a new challenging opportunity?\n\nDo you wish to utilise your expertise in a new role?\n\nPerhaps you’re a career-returner looking for a role that will utilise your qualifications and legal experience in a 4 day/week operational role?\n\nWe’re on the hunt for a Private Client Solicitor, with 2-3+ years PQE, who is looking to steer their career away into an operational role as an Operations Lead / Legal Operations Manager.\n\nOur client is recruiting for a newly created position so this is a great opportunity to get your foot in the door and make the role your own, bridging your legal expertise with business management and supporting the growth and development of the firm from the inside.\n\nJoining a successful legal services firm, the Private Client Operations Lead will manage all operational areas of the business including regulatory compliance, legal support, client services, systems and CRM management and managing the SRA authorisation process.\n\nThe role: Our client will consider full time or part time (4 days/week) for this position and offers hybrid working, with 3 days/week required in the office.\n\nThe role will require occasional travel into London to attend client meetings.\n\nKey responsibilities will include:\n\n * Ensuring company compliance with statutory and regulatory obligations\n\n * Managing the SRA authorisation process for the firm\n\n * Overseeing and developing AML policies and procedures and acting as AML Officer as required\n\n * Leading day-to-day operational management\n\n * Providing client support and answering client queries\n\n * Managing CRM systems\n\n * Maintaining compliance documentation\n\n * Supporting legal advisors and paralegals as needed\n\n * Managing regulatory audits, file reviews and internal monitoring\n\n * Supporting and developing internal processes, systems and technology\n\nAnd more.\n\nWhat we’re looking for:\n\n * Qualified Private Client Solicitors - with c2-3+ years PQE\n\n * Solid working knowledge of SRA processes, standards and regulations\n\n * Demonstrable understanding of UK AML legislation and compliance\n\n * Experience working in a regulated law environment\n\n * Commercially savvy with the ability to balance legal expertise and regulatory compliance with business objectives\n\n * Experience managing CRM systems\n\n * Proactive, compliant and resourceful nature\n\n * Sound commercial acumen\n\n * Highly organised with detailed accuracy and attention to detail\n\n * Confident and accurate communication skills (written and spoken)\n\nInterested in this Private Client Law Operations Lead?\n\nIf this role is of interest to you and you have the skills and experience we’re looking for, we’d love to hear from you! Please submit your CV ASAP, quoting ‘AE - Operations Lead - Private Client Law

Welfare Officer - Secondary School - Harrow - ASAP Start - Full-Time\n\nAre you compassionate, organised, and committed to supporting the wellbeing of young people in a school environment?\n Do you want to play a key role in safeguarding and promoting the welfare of students every day?\n\nTradewind Recruitment is working with a well-regarded secondary school in Harrow seeking a Welfare Officer to join their team immediately on a full-time, long-term basis. This is a fantastic opportunity to make a meaningful impact by supporting students' physical, emotional, and social wellbeing while contributing to a safe and supportive school environment.\n\nWelfare Officer - Role Overview\n\nAs a Welfare Officer, you will be central to the school's pastoral care system, ensuring students feel safe, supported, and ready to learn. You will work closely with staff, students, and parents to provide high-quality welfare support and respond to day-to-day needs.\n\nYour responsibilities will include:\n\nActing as the first point of contact for student welfare and medical needs\nProviding first aid and managing minor injuries and illnesses\nSupporting students with emotional wellbeing and pastoral concerns\nMaintaining accurate records of incidents, medical needs, and welfare concerns\nLiaising with parents/carers regarding student wellbeing when required\nSupporting safeguarding procedures and reporting concerns in line with school policy\nAssisting with attendance monitoring and following up on absences\nManaging and maintaining medical supplies and welfare resources\nSupporting students with individual healthcare plans\nWorking closely with pastoral and safeguarding teams to ensure student support is effective\n\nRequirements\n\nPrevious experience in a school-based role (secondary school, sports academy, or college essential; welfare experience desirable)\nFirst Aid at Work qualification\nA caring, calm, and approachable manner\nStrong organisational skills and attention to detail\nAbility to handle sensitive situations with professionalism and discretion\nGood communication and interpersonal skills\nA proactive and reliable approach\nEnhanced DBS on the Update Service (or willingness to apply)\n\nWhat's on Offer\n\nA supportive and welcoming secondary school in Harrow\nFull-time role: Monday to Friday, term-time only\nImmediate start with potential for a long-term or permanent position\nOpportunity to make a real difference in students' lives\nOngoing training and professional development opportunities\n\nHow to Apply\n\nIf you are a caring and organised individual ready to support student wellbeing and make a positive impact from day one, we would love to hear from you.\n\nFor more information, please contact Elizabeth Topley at or call (phone number removed) (option 3)

Role Overview\nWe are seeking an experienced and highly organised Business Support Officer to support the delivery of a large General Build contract for Islington Council, with potential involvement in similar contracts in the future.\nThe successful candidate will play a key role in coordinating repairs, planning and scheduling works for trade operatives, and ensuring the smooth day to day running of contract support functions.\nKey Responsibilities\n * Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives\n * Allocate work efficiently to ensure productivity targets and deadlines are met\n * Monitor job progress and update systems accordingly\n * Act as a central point of contact for operatives, supervisors, and internal teams\n * Liaise with clients, including local authority representatives, where required\n * Ensure all works are logged, tracked, and completed in line with service level agreements\n * Maintain accurate records and ensure data integrity across systems\n * Support the wider contract team with administrative and operational tasks\n * Assist in resolving scheduling conflicts and responding to urgent or emergency repairs\nKey Requirements\n * Previous experience in a Business Support, Scheduling, or Coordination role\n * Strong background in social housing and/or facilities management (FM) contracts\n * Proven experience in repairs planning and scheduling for trade operatives\n * Good understanding of responsive maintenance and property services\n * Experience working on local authority contracts is highly desirable\nSkills and Competencies\n * Proficient in IT systems and Microsoft Office packages\n * Working knowledge of housing management systems, particularly Oneserve, is highly desirable\n * Strong organisational and time management skills\n * Ability to work in a fast-paced environment and manage multiple tasks\n * Excellent communication skills, both written and verbal\n * Problem-solving mindset with the ability to prioritise effectively\n * High level of accuracy and attention to detail\nAdditional Information\n * This is a fully office-based role\n * The position supports a key contract and requires reliability and flexibility\n * Opportunity to support additional contracts as the business grows\nWhat We Offer\n * A supportive and collaborative working environment\n * Opportunities for development and progression\n * The chance to work on high-profile local authority contracts

A recruitment agency in England is seeking a Senior Family Engagement Officer to foster relationships with families and manage the children's centre's reception. The role involves providing support, information, and guidance to families on various services. Ideal candidates will have relevant qualifications (GCSE or equivalent) and experience in children’s centres, showing excellent communication and ICT skills. This position aims to enhance community engagement and operational service delivery. #J-18808-Ljbffr

A leading energy solutions provider is seeking an H&S Officer to manage HSE aspects across various energy storage sites in the UK. The role involves developing and implementing HSE policies, conducting risk assessments, providing training, and ensuring compliance with UK regulations. Candidates should have a relevant degree, 3-5 years of experience in HSE roles, and strong analytical and communication skills. This position offers a competitive salary and opportunities for professional development. #J-18808-Ljbffr

A notable UK health organization is seeking a Briefing Hub Officer. In this role, you'll coordinate high-profile briefings, ensuring clarity and quality in communication. You'll manage requests across the organization and collaborate closely with senior leaders to produce accessible materials. The position offers substantial benefits, including a generous pension scheme and family-friendly policies, while allowing for hybrid working. If you're organized and a strong communicator, this opportunity might be perfect for you. #J-18808-Ljbffr

Name of Head Teacher: Miss Georgina Nutton Actual Pro Rata Salary: £30,377.00 - £32,079.00 plus £2,029.00 London weighting (this will be dependent on any continuous service) Hours: 36 hours per week, 8:10-4:00pm (30-minute unpaid lunchbreak) Term time only. Preston Park is looking for a committed and experienced Safeguarding Officer to join our proactive team. Preston Park is a thriving three form entry, fully inclusive and diverse community school set in the heart of Wembley, Brent. At Preston Park we are proud to educate children from all over the world and strive to ensure that all children are ‘Learning Today, Leading Tomorrow’ for truly inspirational learning experiences. Teaching and learning is at the heart of everything we do at Preston Park. We are committed to ensuring that children achieve excellence, enjoy their time at school and develop into confident, resilient and independent learners. Our school is well resourced with rich indoor and outdoor learning environments comprising of bright classrooms, spacious playgrounds, wildlife nature reserve and a sensory quad area. Preston Park are looking to become a recognised school leading on STEAM, Science, Technology, Engineering, Arts and Maths. Responsibilities will include: • Act as Deputy Designated Safeguarding Lead, supporting child protection and safeguarding processes, • Monitor, track, and improve pupil attendance and punctuality, addressing persistent absence, • Build and maintain strong relationships with parents/carers to support pupil wellbeing and achievement, • Deliver parent workshops and provide guidance to increase engagement in children’s education, • Work collaboratively with staff, senior leaders, and external agencies to support vulnerable pupils, • Manage referrals, admissions processes, and support pupil transitions into school, • Maintain accurate records, case notes, and safeguarding/attendance data, • Conduct meetings, home visits, and follow-ups with families to address barriers to learning, • Line manage attendance and welfare-related staff The successful candidate must be excited by the chance to contribute to Preston Park Primary and driven to do what it takes to succeed. The successful individual should meet the following: • GCSEs (Grade A–C or equivalent) in English and Maths, • Enhanced DBS clearance (required), • Significant experience working with children, families, and external agencies, • Experience engaging hard‑to‑reach families and supporting vulnerable pupils, • Experience of line managing staff, • Understanding of the education system, child development, and how children learn, • Awareness of current issues affecting children and young people, • Familiarity with school data systems (MIS), • Strong communication skills, both written and verbal, • Ability to handle sensitive and confidential information appropriately, • Organised, able to prioritise workload and make decisions under pressure, • Confident, assertive, and able to work in a non‑judgemental manner, • Effective team player with the ability to work collaboratively with external agencies, • Commitment to high standards and willingness to undertake further training Applications should be through the attached application form (CV’s will not be accepted), this is to ensure that the school adhere to safer recruitment practices and guidelines. Completed applications should be emailed via the button below. Please note that only shortlisted candidates will be contacted. Closing Date: Tuesday 5th May 2026 @ 10:00am. Interview Date: to be confirmed with successfully shortlisted candidates. Start Date: as soon as possible. Brent Schools are committed to safeguarding and promoting the welfare of children. Successful applicants will be required to undergo an enhanced DBS check. All successfully shortlisted candidates will be required to complete a pre‑interview self‑declaration form and an internet search will be conducted. #J-18808-Ljbffr

1. People Management • No direct supervisory responsibility however there may be a requirement to assist in induction and training of peers and new employees. 2. Customer Management • To demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first. 3. Operational Service Delivery • To engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families., • To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre., • To establish and maintain good relationships with all site users, parents/carers and visitors and to enhance community development., • To manage enquiries to the children's centre by telephone, email and face to face contact from parents, professionals, voluntary organisations, statutory agencies and the general public., • To offer information, advice and guidance in response to enquiries received from families, including childcare, health, benefits and financial matters; demonstrating a breadth of knowledge of local support, and signposting on to services as appropriate., • To seek regular feedback from centre users and collate and report responses to the centre co-ordinator., • To maintain the centre calendar and diary, detailing training and meeting dates and ensure these are kept up to date and accessible to the centre team and wider locality as appropriate., • To maintain the children's centre database ensuring registration and attendance data is inputted and kept up to date., • To ensure that all family records and sensitive data, both paper and electronic are stored and maintained in accordance with Council Data Protection policy and procedure., • To lead on the co-ordination and administration of the 'Your Bump and Beyond' ante-natal programme for the locality, ensuring sufficiency of provision and access to the programme for Parents-to-be at the appropriate time., • To use the Council's procurement and financial management systems, e.g. Oracle, for the ordering of resources and supplies for the centre, managing the receipting, checking and distribution of deliveries in a timely manner., • To ensure that the data held on the children's centre database is up to date and of the highest quality by:, • Developing and implementing systems and processes to ensure data integrity, • Auditing family records and ensuring inaccuracies and duplicates are rectified speedily and communicated to colleagues within the locality., • To be a super user for the children's centre database, providing advice, support and bespoke training for users within the locality., • In conjunction with the children's centre locality lead officer, produce statistical reports and analysis, using appropriate software packages, e.g. excel, access and other associated systems and to prepare and validate information for management reports., • To manage and implement robust systems for the management of service user information, reviewing processes of data retention and implementing systems to ensure continuing best practice, in accordance with Council Data Protection policy and procedure. 4. Service Planning & Development • Maintain knowledge of the current locality Plan and understanding of own contribution in order to ensure delivery of this plan., • To demonstrate cost-consciousness and identify any cost effective changes to own way of working., • To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for families. 7. Contacts • Service users and front line professional staff across social care, health, housing, education and the voluntary sector. 8. Additional Responsibilities • Educated to GCSE level (or equivalent) including English and Maths, • Demonstrable experience of working effectively as part of a team in a busy, multi-agency environment, • Experience of using a range of ICT software systems and packages, • Experience of working in a children's centre, • Excellent ICT skills and the ability to learn new systems as required, • Ability to be the superuser with regard to the childrens database, supporting the wider staff group to make best use of the resource., • Excellent verbal and written communication skills and the ability to respond effectively to a wide range of enquiries, • Ability to produce documents to a high quality, paying particular attention to grammar and spelling, • Ability to be flexible and prioritise work to meet deadlines, • Ability to effectively enter, amend and quality assure data, observing the need for confidentiality, • Ability to produce basic management information from a database, • Demonstrable ability to develop positive relationships with children, their families and the wider community, • Ability to signpost families appropriately using knowledge of the local area and the range of services and support available to young children and their families, • Knowledge of the issues impacting on the lives of children, young people and families, particularly the vulnerable Demonstrates a commitment to changing work practices and processes, and a willingness to try new ways of working or thinking. Acts as a role model to others in the team, sharing knowledge and experience when necessary, whilst respecting and valuing the contribution other team members experiences can bring. #J-18808-Ljbffr

A local authority in Twickenham is seeking a Parking Enforcement Officer to ensure parking regulations are followed.The role includes monitoring car parks, addressing customer inquiries, and issuing parking charge notices when necessary.Ideal candidates should possess strong communication skills and

A local government organization in Uxbridge seeks a proactive Resident Resolution Officer to improve Housing Management responses to resident complaints. Essential skills include analytical thinking and effective communication to ensure residents receive high-quality service. You'll lead meetings to

A client-focused educational organisation is seeking a Research Officer to create clear, practical insights from complex research. The role involves reviewing evidence, producing accessible content, and contributing to projects aimed at improving education methods. Candidates should possess degree-level education, strong statistical skills, and excellent communication abilities. This position offers a hybrid working model and supports educational initiatives across the UK. #J-18808-Ljbffr

An ambitious construction company is seeking a Resident Liaison Officer to manage relationships with residents and stakeholders across live construction sites. This full-time, permanent role involves ensuring clear communication and addressing concerns while minimizing disruption to local communities. The successful candidate must have experience in a customer-facing role, strong communication skills, and a full UK driving licence. Regular travel across London is required, making this an exciting opportunity to contribute to high-quality projects. #J-18808-Ljbffr

A leading air conditioning company based in Uxbridge is seeking a Sales Order Processing Officer on a part-time basis for a one-year fixed term contract. There will be emphasis on proper documentation and communication with stakeholders to ensure timely shipment and resolution of queries.

A leading education recruitment agency in Harrow is looking for a Senior Compliance Officer and Administration. Strong communication skills and experience with education resourcing are essential.

A global biopharmaceutical company is looking for a VP of Reproductive Medicine to report to the Chief Medical Officer. This leadership role involves designing and overseeing clinical research programs, ensuring alignment with commercial needs, and building relationships with key opinion leaders. Candidates must hold an M.D. degree, possess strong pharmaceutical industry experience, and demonstrate exceptional communication skills. The role includes contributions towards fostering an inclusive work environment and leading a team in a matrix organization. #J-18808-Ljbffr

A health insurance provider is seeking an Admissions Officer at Cromwell Hospital. Candidates should have experience in admissions, strong communication skills, and attention to detail.

Compliance & Risk Officer Location: Denham, UK Working Hours: Mon–Thu 08:15–16:45, Fri 08:15–12:15 Engineering for Life At Martin-Baker, we don't just build components; we save lives. As the world leader in ejection seats, our work is mission critical. We are looking for a pragmatic, solution-oriented Compliance & Risk Officer to join our team in Denham and help navigate the unique challenges of a high-stakes, family-run aerospace business. The Role This isn't a role for a theorist. You will be a "doer" who moves beyond simple execution to true ownership. Reporting to the Group Head of Compliance with a dotted line to the Risk Manager, you will act as a bridge between complex regulations and practical business solutions. Your key responsibilities will include: • Risk Leadership: Managing risk registers, coordinating with VPs and Risk Champions, and preparing high-level reporting for the Risk Committee., • System Innovation: Championing our risk management systems, with the opportunity to lead the transition from Excel to dedicated risk management software., • Regulatory Intelligence: Researching and implementing upcoming regulations (such as the 2027 Carbon Border Adjustment Mechanisms) and translating them into policy., • Training & Consistency: Coordinating mandatory training (Anti-Bribery, Fraud) and ensuring company procedures are consistent across the board., • Strategic Communication: Delivering eloquent, clear, and complex risk information to NEDs, shareholders, and senior leadership. Who You Are • Practical & Applied: You have a background in compliance, risk, or audit, and you pride yourself on being a "problem solver" rather than someone who just says "no.", • Eloquently Articulate: You are exceptionally literate and comfortable holding your own in high-level committee meetings., • Experienced: You have a proven track record of reviewing legislation and developing the controls needed to keep a business safe and compliant., • Committed: You want to "do the job," not just network. You understand the unique context of a regulated, world-class manufacturing environment. Why Join Us? At Martin-Baker, your work directly contributes to saving lives. We offer a collaborative environment with a clear path for growth and a standout benefits package: • 9% Non-Contributory Pension (18+), • The "Friday Finish": Start your weekend at 12:15 every Friday., • 25 Days Holiday + Bank Holidays (with the option to buy more)., • Health & Security: Healthcare Cash Plan and 4x Salary Life Assurance., • Development: A personalised training and development plan to help you grow., • Discounts: Access to the Martin-Baker+ platform and nursery benefits. Your Interview Journey 1. Initial Telephone Interview: A telephone interview with your Recruitment Business Partner., 2. First Stage (Teams): A discussion with the Hiring Manager., 3. Final Stage (Face-to-Face): An in-depth meeting at our Denham site. How to Apply Ready to make an impact? Hit "Apply Now," Note: This role requires BPSS security clearance. Applicants must have the existing right to work and reside in the UK

Student Services Officer - Secondary School - Hillingdon - September 2026 Start - Full-Time Are you organised, proactive, and passionate about supporting students and staff in a busy school environment? Do you want to play a key role in ensuring the smooth day-to-day running of a secondary school? Tradewind Recruitment is working with a well-regarded secondary school in Hillingdon seeking a Student Services Officer with First Aid qualifications to join their team from September 2026 on a full-time, long-term basis. This is a fantastic opportunity to work at the heart of the school, supporting both students and staff while helping to maintain a safe, welcoming, and efficient environment. Student Services Officer - Role Overview As a Student Services Officer, you will be central to the daily operations of the school, ensuring that students, staff, and visitors are supported effectively. Your responsibilities will include: Acting as the first point of contact for students, parents, and staff Managing attendance records and monitoring student punctuality Supporting safeguarding and pastoral processes, including liaising with key staff Maintaining accurate student records and filing systems Assisting with administrative tasks such as scheduling appointments and communications Supporting student welfare and guiding students to appropriate support services Coordinating reception duties and creating a welcoming front-of-house environment Providing first aid when required (First Aid certification essential) Working closely with pastoral and administrative teams to ensure smooth operations Requirements Current First Aid qualification (essential) Previous experience in an administrative or student support role (desirable but not essential) Excellent communication and interpersonal skills Strong organisational skills and attention to detail Ability to work both independently and collaboratively Professional, approachable, and calm under pressure Ability to handle confidential information with discretion Enhanced DBS on the Update Service (or willingness to apply) What's on Offer A supportive and well-resourced secondary school in Hillingdon Full-time role: Monday to Friday, term-time only A key position at the centre of school operations Ongoing training and professional development opportunities Potential for a long-term or permanent position How to Apply If you are organised, proactive, First Aid trained, and ready to make a real difference in a secondary school setting from September 2026, we would love to hear from you. For more information, please contact Elizabeth Topley at or call (phone number removed) (option 3)

IT Systems Administrator/Systems Support Officer - Housing Systems Ealing (Hybrid working) Contract role - DBS required Pay Rates £30.09 per hour - Umbrella £23.05 per hour - PAYE About the Role We are recruiting for an experienced Systems Support Officer to support housing and asset management systems within a local authority setting in Ealing. The role offers hybrid working, combining office‑based and remote work as agreed with the service. You will play a key role in maintaining system integrity, supporting compliance, improving data quality and producing accurate management information across housing and asset platforms. A basic DBS check is required. Key Responsibilities Provide day‑to‑day administration and specialist support for housing and asset systems Maintain accurate, reliable system data and ensure confidence in reporting outputs Analyse complex datasets, identify root causes of data issues, and implement corrective and preventative controls Diagnose incidents and work with ICT teams and external suppliers to resolve issues efficiently Produce reports and management information using Business Objects and Microsoft 365 Prepare and maintain clear user guides, process maps and technical documentation Validate repair jobs and cost codes and support correct billing arrangements Maintain and update Schedules of Rates (SORs) in line with contractual requirements Support system configuration, integrations and upgrades Essential Skills & Experience ✔ Strong practical knowledge of housing and asset management systems ✔ Working knowledge of compliance platforms such as True Compliance ✔ Proficiency in Business Objects and Microsoft 365 ✔ Proven experience analysing complex datasets and improving data quality ✔ Experience producing user guides, process maps and system documentation ✔ Ability to validate repair jobs, cost codes and maintain SORs ✔ Strong incident diagnosis and problem‑solving skills ✔ Clear communication skills, able to explain technical issues to non‑technical users Additional Information Location: Ealing Working pattern: Hybrid working DBS: Basic DBS required Sector: Local authority / housing Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer | Brent | £22.57 per hour Social Housing – Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent. This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV

Parking Appeals & Processing Officer Location: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload) Contract: 3 months (likely extension) Pay Rate: £20.96 per hour (PAYE) £27.33 per hour (Umbrella) Preferred Start Date: ASAP Interview Dates: ASAP About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Prepare and present appeal cases for London Tribunals, including collating evidence and attending hearings on behalf of the Council. Consider and respond to PCN representations, applying discretion where appropriate and ensuring compliance with legislation and council policy. Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel. Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries. Assist with special projects, such as Controlled Parking Zones and website content updates. Keep up to date with legislative changes and embed them into day-to-day working practices. Support the training and induction of new team members. Liaise with internal departments and external bodies including London Tribunals, DVLA, Police, bailiffs, and Legal Services. Process non-automated permit applications, refunds, cancellations and debt registration cases. Handle challenging and confrontational customer situations with professionalism and empathy. Work flexibly, including evenings, weekends and across different borough sites where required. Key Performance Indicators High first-contact resolution rates for permit and PCN enquiries Consistently meeting turnaround times and SLAs Quality and outcomes of appeal cases Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge (criteria must be addressed in application) Working knowledge of parking legislation, codes of practice and council policies Experience preparing appeal submissions for London Tribunals or Court Proven ability to respond to complex written enquiries and complaints, including Members / external bodies Strong IT skills including MS Word and Excel and parking administration systems Ability to prioritise workloads, meet deadlines and work under pressure Confident in representing the Council at appeal hearings Ability to manage and resolve difficult or confrontational situations Strong research and reporting skills Excellent communication skills, able to explain complex issues clearly and fairly Understanding of Equal Opportunities, customer service and public-sector values Confident in all spoken aspects of the role in English Essential Qualifications Experience working within Parking Services (ideally in a large, multi-functional organisation) Evidence of continuous professional development GCSE English and Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and complaints Processing and responding to PCN representations Excellent timekeeping and attendance Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

Job Title: Local Welfare Assistance Officer Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Local Welfare Assistance Officer, you will play a vital role in supporting residents experiencing financial hardship. You will assess and administer applications for a range of discretionary funds, provide welfare benefits advice, collaborate with internal and external partners, and help residents achieve greater financial stability. Key Responsibilities Administer applications for Local Welfare Provision, Discretionary Housing Payments (DHP), and Discretionary Council Tax Support/Hardship schemes in line with legislation and local policy. Deliver high‑quality, timely assessments and make fair, evidence‑based decisions. Assist residents with applications and provide comprehensive advice on welfare benefits, expenditure minimisation, and debt issues. Conduct home visits where necessary and work collaboratively with community organisations, charities, landlords, housing teams, and the DWP. Maintain accurate records, produce statistical data, and manage your caseload effectively. Identify potentially fraudulent claims and escalate appropriately. Use council IT systems to process awards, load payments, and update case notes. Experience We are seeking applicants with recent experience in the following areas: Administering Local Welfare Provision / Household Support FundYou will have recent experience assessing emergency financial support applications, crisis awards, or household support funding, including verifying evidence, determining eligibility, and making decisions based on policy. Administering Discretionary Housing Payments (DHP)You will be confident reviewing and processing DHP applications, understanding housing need, affordability assessments, and the regulatory framework governing DHP awards. Administering a Discretionary Council Tax SchemeYou have experience assessing Council Tax Support Hardship Fund or a similar discretionary council tax reduction scheme, including calculating awards and applying local scheme criteria. What You'll Bring Strong knowledge of welfare benefits legislation, including Housing Benefit and Council Tax Support. Analytical skills and the ability to apply discretion impartially. Excellent communication skills, both written and verbal. Ability to work independently, manage competing priorities, and meet strict deadlines. Experience supporting vulnerable residents with empathy, professionalism, and confidentiality. Ability to use Word, Excel, and council IT systems confidently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties • Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.), • Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams, • Feed local needs into evolving construction plans and traffic management, • Stay close to the site team to keep community information accurate and current, • Plan and run drop-in events to inform the local community of construction works, represent our client at local events, • Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol, • Draft clear, plain-English updates for newsletters, letters, web, and social, • Identify and help deliver community benefits/social value (schools, clubs, charities), • Maintain engagement records in our CRM and produce short weekly updates Success Looks Like • Timely responses (acknowledge within 1 business day; resolve/close as agreed), • Fewer complaints/escalations; positive feedback from traders/residents, • Accurate, audit-ready engagement logs and brief weekly updates Required Experience • Community liaison on construction/infrastructure/housing projects (utilities, civils or similar), • Confident face-to-face engagement; calm de-escalation and complaints handling, • Clear writing for public audiences; event organisation, • Strong coordination skills; comfortable on live worksites, • Basic digital skills: email, CRM/Excel, social media monitoring, • Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience • Experience with local authority processes (permits, traffic management planning communications), • Infrastructure and/or construction experience, • Driving licence, • Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months

The Estates and Facilities HSEQ Officer role involves supporting the health, safety, environmental, and quality management systems within the not-for-profit sector. Based in London, this permanent position is ideal for someone with a keen eye for compliance and operational efficiency in facilities management. Client Details The organisation is a well-established not-for-profit entity based in London, focusing on providing an exceptional working environment. They are committed to maintaining high standards of health, safety, and environmental compliance while fostering a supportive and professional workplace culture. Description The Estates and Facilities HSEQ Officer will be responsible for: Ensure compliance with health, safety, environmental, and quality regulations within the facilities management department. Conduct regular audits and risk assessments to identify and mitigate potential hazards. Develop, implement, and monitor HSEQ policies and procedures across all facilities. Provide guidance and training to staff on health and safety best practices. Maintain accurate records of incidents, inspections, and compliance activities. Collaborate with external contractors to ensure adherence to safety standards. Support the implementation of sustainability and environmental initiatives across the organisation. Produce detailed reports and recommendations for senior management on HSEQ performanceProfile A successful Estates and Facilities HSEQ Officer should have: Knowledge of health, safety, environmental, and quality management systems. A relevant qualification in health and safety or facilities management. Experience working in facilities management within the not-for-profit sector is advantageous. Strong organisational and communication skills to support effective policy implementation. Attention to detail and the ability to conduct thorough audits and risk assessments. Proficiency in maintaining and analysing compliance records and reports.Job Offer The successful Estates and Facilities HSEQ Officer will receive: Salary of up to £31,000 per annum Access to a comprehensive pension scheme. Opportunities for paid overtime. A permanent role within a respected not-for-profit organisation in London. Supportive and professional working environment.If you are passionate about maintaining high standards in health, safety, and environmental practices, this Estates and Facilities HSEQ Officer role in London could be the perfect fit for you. Apply today to join a rewarding career in the not-for-profit sector

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in West London and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in West London and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and worksPrevious Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivatedIf you are interested please apply online now, or call Meg on (phone number removed) for more information

Sales Order Processing Officer (Part-Time, FTC) I'm currently recruiting for a Sales Order Processing Officer to join a fantastic team based in Uxbridge on a 1-year fixed-term, part-time basis (25 hours per week). This is a great opportunity for someone with strong attention to detail and a proactive mindset who enjoys working in a fast-paced, collaborative environment. Key responsibilities include: Managing and processing customer sales orders end-to-end Liaising with internal teams, suppliers, and warehouse teams Tracking shipments and resolving delivery or stock issues Preparing documentation (invoices, order confirmations, etc.) Maintaining accurate records, reports, and databases Supporting audits and general operational tasks Ideal candidate: Some experience in sales order processing Strong Excel skills and system confidence Highly organised with excellent attention to detail Great communication and customer service skills Proactive and able to manage multiple priorities Uxbridge | 25 hours per week (09:00-14:30) | Free Parking If this sounds like you (or someone in your network), feel free to get in touch or apply directly

Accounts Assistant - Langley Slough Location: Office-based (Monday-Friday, 9:00am-5:00pm) Skills and Experience Experience in an accounts, finance, or administrative support role Essential: Proven experience using SAGE 200 Strong working knowledge of invoicing and order processing Strong attention to detail and high level of accuracy Confident using spreadsheets and accounting/business systems Strong communication skills, particularly when following up on outstanding documents or payments Ability to manage multiple tasks and prioritise workload effectively Professional, reliable, and able to handle confidential information appropriately We are seeking a proactive and detail-oriented Accounts Assistant to support our Chief Operating Officer (COO). This role provides essential day-to-day financial and administrative support to ensure smooth business operations. You will be responsible for maintaining accurate invoicing and pricing records, following up on outstanding proformas, reviewing orders, and producing reports to support commercial and operational decision-making. Key Responsibilities Update and maintain invoices Prepare, update, and process invoices accurately, ensuring all billing information is complete, current, and recorded in line with company procedures. Chase outstanding proformas Follow up with customers, suppliers, and internal teams regarding pending proforma invoices to ensure timely confirmation, payment, and progression of orders. Change and maintain sales pricing Update sales pricing within internal systems as directed, ensuring accuracy, consistency, and clear communication of any changes. Review customer and supplier orders Check incoming and outgoing orders for accuracy, correct pricing, quantities, and supporting documentation prior to processing. Prepare and review financial and operational reports Assist in compiling regular reports for the COO, including sales data, invoicing, order status, pricing updates, and other key business metrics. Support account reconciliation and record accuracy Help maintain accurate financial records by reviewing transactions, identifying discrepancies, and assisting with reconciliations as required. Provide administrative support to the COO Deliver ad hoc finance and administrative support, ensuring information is well-organised, deadlines are met, and records are kept up to date. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Assessment Officer – Financial Assessments (Adult Social Care) £28 per hour (Umbrella) | £22.04 PAYE (exclusive) 36 hours per week | Hybrid Working Initial 6-month contract Brent Council is seeking two experienced Financial Assessment Officers to join their Customer Access team, supporting the delivery of high-quality financial assessment services within Adult Social Care. This is an excellent opportunity for professionals with strong experience in financial assessments for care packages, looking to work within a fast-paced local authority environment. Key Responsibilities Undertake financial assessments for adult social care services, including care packages, ensuring accuracy and compliance with relevant legislation and council policies Assess, review, and determine customer contributions and entitlements across a range of services Request, verify, and analyse financial information and supporting documentation Provide high-quality customer service, resolving queries at first point of contact where possible Manage a caseload effectively, meeting performance targets and deadlines Handle appeals, reconsiderations, and complex casework where required Work collaboratively with internal teams and external stakeholders to ensure seamless service deliveryKey Requirements Proven experience as a Financial Assessment Officer within a local authority setting Strong background in financial assessments for adult social care / care packages Experience using Mosaic (essential) Experience with Abacus (highly desirable) Good understanding of relevant legislation, guidance, and best practice Excellent communication and customer service skills Ability to manage workload independently in a hybrid working environment

Health and Safety Officer - Secondary School - Hillingdon - ASAP Start - Full-Time Are you an experienced Health and Safety Officer or someone with a strong background in maintaining safe working environments within education or similar settings? Are you organised, proactive, and passionate about ensuring the highest standards of health and safety? Tradewind Recruitment is working with a welcoming and well-regarded secondary school in Hillingdon seeking a Health and Safety Officer to join their team on a full-time, long-term basis, starting ASAP. This is a fantastic opportunity to play a key role in maintaining a safe, compliant, and well-managed school environment for staff and students. Health and Safety Officer - Role Overview As a Health and Safety Officer, you will be responsible for overseeing and implementing health and safety procedures across the school site. Your responsibilities will include: Monitoring and reviewing health and safety policies and procedures Conducting regular site inspections and risk assessments Ensuring compliance with health and safety legislation and school policies Recording and investigating incidents, accidents, and near misses Providing guidance and training to staff on health and safety practices Liaising with external agencies and contractors where required Maintaining accurate records and documentation Supporting emergency procedures, including fire safety and evacuation drills Promoting a culture of safety and wellbeing across the schoolRequirements Previous experience in a health and safety role, ideally within a school or public sector environment Relevant health and safety qualification (e.g. NEBOSH or equivalent) desirable Strong knowledge of UK health and safety legislation Excellent organisational and problem-solving skills Ability to work independently and take initiative Strong communication skills and the ability to train and support staff Enhanced DBS on the Update Service (or willingness to apply)What's on Offer A supportive and well-managed secondary school in Hillingdon Full-time role: Monday to Friday, all year round (or term-time plus, depending on school needs) A key role in ensuring a safe and compliant school environment Ongoing training and professional development opportunities Potential for a long-term or permanent positionHow to Apply If you are a Health and Safety Officer or have relevant experience and are looking for a full-time opportunity in Hillingdon starting ASAP, we would love to hear from you. For more information, please contact Elizabeth Topley by emailing or calling (phone number removed) (option 3)

Job Title: School Welfare Officer (First Aid at Work Qualified) Start Date: Immediate Start Available Contract Type: Full-time / Term-time (plus INSET days) Salary: Competitive, dependent on experience About the Role: We are seeking a dedicated and compassionate School Welfare Officer to join our team. This is a vital role supporting the health, safety, and wellbeing of our students on a daily basis. The successful candidate will play a key part in ensuring a safe and supportive environment where students can thrive. Key Responsibilities: Provide first aid care and medical support to students and staff Manage the school’s medical room and maintain accurate medical records Respond promptly to accidents, injuries, and medical emergencies Liaise with parents/carers regarding student health concerns Support students with ongoing medical conditions and care plans Ensure compliance with health and safety and safeguarding policies Maintain first aid supplies and equipment Work closely with pastoral and safeguarding teams to support student wellbeing Essential Requirements: Valid First Aid at Work qualification (must be current) Experience working with children or young people (preferably in a school setting) Strong organisational and communication skills Calm, professional manner in emergency situations Ability to maintain confidentiality and handle sensitive information appropriately Commitment to safeguarding and promoting the welfare of children Desirable: Previous experience in a school welfare or healthcare role Knowledge of safeguarding procedures in education Experience supporting students with medical needs or SEND What We Offer: A supportive and welcoming school community Opportunities for professional development A meaningful role making a direct impact on student wellbeing

Resident Liaison Officer - Brentford - Internal and External Planned Maintenance Salary: Up to £35K + Package Location: Brentford Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their internal & external planned maintenance team in the Brentford area. This role focuses on internal projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service • Up to 8% contributory pension scheme • Flexible working arrangements • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |