Operations Manager
16 days ago
Oxford
Job Purpose To provide strong, visible leadership and strategic oversight of a 40-bed nursing and residential care home specialising in dementia care. The Operations Manager will ensure the delivery of high-quality regulatory compliance, financial sustainability, and continuous service improvement. Key Responsibilities 1. Leadership & Management • Provide clear leadership to the administrative and domestic team, • Foster a positive, inclusive, and accountable workplace culture, • Oversee recruitment, retention, and development of staff, • Implement systems and processes to support high quality care and improve operational efficiency, • Ensure effective use of clinical systems and digital services, • Lead on policies and HR processes 2. Strategic Oversight • Contribute to and implement the organisation’s strategic plan, • Identify growth opportunities and service improvements, • Monitor performance against KPIs and drive continuous improvement, • Lead change management initiatives 3. Quality & Compliance • Ensure compliance with regulatory standards (e.g. Care Quality Commission requirements), • Oversee audits, inspections, and action plans, • Maintain high standards of clinical governance and safeguarding, • Ensure robust policies and procedures are in place and followed 4. Operational Management • Ensure safe staffing levels and effective rota management for the administration and domestic team, • Monitor occupancy levels and admissions processes, • Manage incidents, complaints, and risk effectively 5. Financial Management • Manage budgets, financial planning and reporting, • Monitor income streams including OCC contracts and self-funding residents., • Work with accountants and the finance officer to ensure financial stability, • Ensure efficient use of resources without compromising care quality, • Identify opportunities to improve income generation and operational efficiency. 6. Procurement & Resource Management • Lead procurement strategy for equipment, supplies, and services, • Negotiate contracts and maintain supplier performance, • Ensure value for money and compliance with procurement policies 7. Stakeholder Engagement • Build strong relationships with families, and external partners, • Liaise with local authorities, • Represent the organisation professionally in all interactions 8. Safeguarding & Risk Management • Ensure robust safeguarding practices are embedded, • Lead on risk assessments and mitigation strategies, • Promote a culture of safety and transparency Person Specification Essential Qualifications & Experience • Proven experience in a senior management role within health or social care, • Strong knowledge of regulatory frameworks (e.g. Care Quality Commission standards), • Demonstrable experience in staff leadership and team development, • Experience in financial management and budget control, • Management qualification (e.g. Level 5 Diploma in Leadership for Health & Social Care), • Experience managing care services Skills & Competencies Leadership • Strong, confident, and empathetic leadership style, • Ability to think long-term and align operations with organisational goals, • Excellent verbal and written communication skills, • Strong organisational and problem-solving skills, • Understanding of budgets, cost control, and financial reporting, • Compassionate and values-driven, • Resilient and adaptable, • Regulatory inspection ratings (e.g. Care Quality Commission), • Occupancy rates, • Staff turnover and retention, • Budget adherence, • Enhanced DBS check, • Right to work in the UK