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White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one’s contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you’ll do * Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally * Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers * Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls * Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups * Collaborate with recruiters to develop competitive offer packages for external hires * Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives * Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments * Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools * Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives * Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams * Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed * Provide compliance consultation to HR and your business clients What we’re looking for * Compensation management experience, preferably within a regulated industry * High level of experience with building compensation models and conducting pay analysis * Experience in a client consulting role * Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides * Great attention to detail to understand compensation analytics and how to present to senior business leaders * Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions * Experience with Workday (desirable) * Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) * Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Company Secretary About this role Capital One (Europe) plc (Capital One) has an exciting opportunity within its Legal, Governance and External Affairs team for an experienced Company Secretary and corporate governance professional to join as our Company Secretary. You’ll lead a governance team responsible for supporting the Board, CEO and the wider executive management. You will have the opportunity to help develop and shape Capital One’s corporate governance arrangements as it continues to enhance the effectiveness of its Board to support the delivery of its strategy. What you’ll do * Provide Board secretariat advice and governance, including coordinating the effective delivery of Capital One’s Board and Board Risk Committee meetings (including active engagement with Board and executive management in helping to shape and prepare effective agendas, Board packs and minutes, following up action points, and making sure meetings run in accordance with prevailing rules) * Work closely with the Head of Legal and External Affairs, Chief Counsel and Chair of the Board to continue to review and enhance the effectiveness of Capital One’s Board, committee structure and corporate governance arrangements * Work closely with Capital One’s executive management team to support them in the proactive identification of matters that should be presented to Board, the production of high quality Board papers and effective engagement with the Board * Support the Board in their interactions with executive management, including through developing a strong relationship with Non-executive Directors to enhance the value of their interactions with executive Directors and the broader business * Manage the appointment and resignation process of Board directors, including the onboarding and training of new Board directors (both executive and non- executive directors) * Manage relevant corporate filings to companies house and FCA as appropriate * Develop and oversee the processes that ensure the company compliance with all applicable codes, including the Wates Principles for Large Private Companies * Partner with the Corporate Governance team of our parent company in the US in relation to other UK entities within the Capital One global footprint, reporting on close links, shareholder requirements and knowledge sharing * With support from external counsel, maintain statutory books, including registers of members, directors and secretaries * Take responsibility for ensuring other corporate non-financial reporting required of Capital One, such as climate related annual reporting, is undertaken in accordance with prevailing rules * Monitor changes in relevant legislation and corporate governance guidelines, including regulatory expectations * Partner with legal, external affairs and regulatory relations functions to support external engagements that involve the Board What we’re looking for * The role would suit a Chartered Governance Institute professional with experience leading on Company Secretarial matters within a financial services environment * Track record of strong stakeholder management and an ability to influence * Excellent organisational and drafting skills and an eye for detail * Strong communication skills * A desire and ability to shape, lead and drive change, including supporting key stakeholders through change * Great problem solving skills to be successful in identifying, evaluating and resolving issues of strategic, legal and reputational importance * Confidence in building new relationships and connections, both internally and externally * An ability to work autonomously and effectively manage conflicting priorities * Ability to work in a fast paced environment, with flexibility to adapt to our changing business needs We are committed to creating teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Excellence Advisor About this role As a Process Excellence Advisor you will be responsible for supporting all functional areas in relation to Business Processes in terms of documentation, governance and monitoring performance. You will lead, advise and support on a range of activities ensuring the business has clear, up to date and end to end process maps in place utilising standardised documentation. Upskilling, coaching and training Process Managers in Process Excellence and supporting with process optimisation initiatives as well as documenting new processes. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and influencing abilities, and a passion for fostering a culture of continuous improvement and sound risk management. What you’ll do * Define and implement the frameworks for how we document and monitor processes across the UK business. * Create and lead workshops to upskill Process Managers in process excellence tools and methodologies. * Implement standardized documentation to ensure clarity and eliminate silos. * Manage process-related projects from initial discovery through to successful launch. * Build influential relationships across the business to ensure new processes are adopted smoothly and effectively. * Support the business in remaining "well-managed" by identifying performance gaps and supporting optimization initiatives. What we’re looking for * A well organised and detail orientated individual * Experience in process management, risk/governance frameworks, and process improvement methodologies. * Ability to build strong relationships and influence stakeholders across the business * Previous experience of problem solving through process evaluation * Strong organizational skills and the ability to remain focused and flexible in a changing environment * Experience of delivering training to groups face to face and / or on-line Nice to have * Awareness of Lean / Six Sigma tools and methodologies * Risk management experience, or a desire to learn and grow your career in this field. * Previous experience of working in a highly-regulated industry and/or corporate environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: * Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements * Develop expert-level understanding of network and merchant business processes * Analyse business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory * Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks * Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations * Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary * Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products * Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: * Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals * Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment * Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team * Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills * Ability to balance operating independently with appropriate escalation and interaction with senior leadership * Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; * Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for * Bachelor's Degree or relevant experience * A compliance specific skillset/knowledge * Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry * An advanced degree, including Doctorate or Master’s degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work * This is a permanent position and can be based in either our Nottingham or London offices. * Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. * We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. * The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. * Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we’re looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. What you’ll do * Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery * Bring cross functional resources together to tackle a wide range of technical business problems * Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function * Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. * Provide clear communication and coordination between delivery teams and wider business stakeholders * Adapt your methodology and style to suit different scenarios * Challenge and stress testing plans, scope and delivery approaches * Deal with ambiguity and navigating effectively when processes are not clearly defined or understood * Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we’re looking for * Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle * Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice * Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP * Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives * Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business * Proven experience of managing cross team dependencies, risks and issues * You are confident in leading through ambiguity, in a fast paced, changing environment * Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. * A credible track record of improving the effectiveness of delivery * Proven experience of managing cross team governance and reporting * A passion for leading, coaching and nurturing the very best talent * Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Process gaps * Error trends and root causes * System failures * Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members * Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework * Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of * Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome * Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business * Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: * Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication * Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders * Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs * Governance: * Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. * Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process * Support well managed activities such as control testing * Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings * Provide administrative support for the management of the QA monitoring platform * Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for * A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Knowledge of conduct risk and compliance requirements * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance excellence * An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do * Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities * Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. * Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value * Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users * Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience * Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders * Excellent communication skills, able to engage, influence and inspire * Deep understanding of data applications * An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Lead Data Management Specialist About this role Data is at the heart of everything we do. We have a multitude of systems that store, process and use data to support our operations, analytics and reporting - all of which drive us towards our business goals of helping our customers (and associates) succeed. Ensuring we have a thorough understanding of the data the UK business creates and uses, and the management of such data is crucial. All of this is essential to ensuring our business is well managed and gives users the confidence that the data they are using is available, and of the highest quality. We are seeking an individual to join us to help build, deliver, improve and lead on data management across the business. You will be working on a variety of activities to solve complex problems and unlock the power of data through good data management and help the business make informed decisions. What you’ll do With the permanent high focus on data management, we are looking for an energetic individual to help us support the UK business and wider Enterprise by: * Helping define and drive our data management strategy through understanding the external environment, Enterprise direction to identify opportunities * Work with key stakeholders to drive consistent, policy compliant practices to support all aspects of the data lifecycle. Including registration, usage, quality, retention and external data share * Identifying, assessing and reporting on data management related issues across the UK business * Providing advice across the business on how we drive value and change through great data management * Insert yourself in to change forums to ensure data is a key consideration as the business creates new products and services * Evolve Data Management frameworks to meet changing business and regulatory needs, including the focus on converging to Enterprise solutions and capabilities * Engaging with UK, US and Canada stakeholders to share, assess and improve data management practices * Execute and engage in data management assessments through control performance or 2nd and 3rd line review * Coach, nurture and develop associates around the business to ensure they have a great understanding of their data management responsibilities and the value behind it What we’re looking for You don’t need to be an expert in data, instead we are looking for an individual with an appetite and enthusiasm who can demonstrate critical thinking and work with a wide range of stakeholders spanning the entire business. You will be part of an ever-changing industry with regular development in new tools and methodologies being proposed. As a member of the Data Management team, we are looking for an individual to: * Support our data partners by using critical thinking to resolve complex problems and be a key figure in identifying, documenting and managing issues as an owner * Use judgment come to the right solution whilst using influence, a strong network and communication skills to drive change * Be able to influence decisions, have a strong network and communication skills to drive change * Help data owners understand more about the data they use or create and the further embed the value of good data management * Guide data owners and data users through the completion of relevant data management activities using established procedures / frameworks * Bring new ideas and establish new processes that support the UK data strategy * Support the Data leads to deliver a variety of enterprise actions whilst staying up to date on Enterprise and industry changes * Be an advocate for great data management practices across the business * Perform risk and control requirements where applicable * Help the Data Management Team and Divisional Data Risk Officer shape how we achieve consistent, future-proof data management effectiveness * Have a strong passion for learning and taking an interest in the industry as a whole Experience in any of the following would be great, however we will help you develop in these areas too * Understanding of, or interest in, Data Management & Data Risk Management * Ability to manage a process * Basic knowledge of Cloud data / AWS * Experience in managing and delivering large value add activities * Risk Management fundamentals Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do * Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders * Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs * Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders * Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders * Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends * Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables * Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for * A natural storyteller with an endless curiosity for how we can enhance customer outcomes * Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business * Experience with both qualitative & quantitative analytical methods * Strong presentation-building, storytelling, and data visualisation skills * Detail orientation, with some experience of more broad strategy design and process management * A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality * Creative problem solving and cutting through complexity with simple solutions * Relevant experience in a regulated complaints environment * Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do * Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes * Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them * Be passionate about how consumer credit works so that you can disrupt it from the inside out * Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value * Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience working within a regulated industry with demonstrable in market results * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering * Excellent communication skills, able to engage, influence and inspire * Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Associate - Operations/Contact Centre About this role This is an exciting opportunity to join an established team producing demand forecasting for our Customer Operations. Right now is a great time to be joining as we’re in a period of exciting business growth and change, we are also exploring the use of new forecasting tools and streamlining how we work, So If you are experienced in using tools and techniques to manipulate data within a Forecasting and Planning setting, then please read on! You’ll be responsible for forecasting demand for a specific area within the operation, with all models/workstreams being divided between the team, you will be able to focus your attention to one specific line of business, becoming the SME for that area, having the opportunity to lead work with stakeholders and data to make recommendations that drive forecast accuracy and deliver staffing plans that allow us to meet our servicing targets. Given our global servicing footprint, you’ll be working closely with a number of teams across the business, including; service delivery, strategy, change management, marketing and finance so communication is key to this position as well as the ability to work with data. What You'll do * Produce medium and long term customer demand forecasts, both for contact centre and back office operations * Lead monthly meetings for your area of responsibility, reviewing performance and collaborating with stakeholders to deliver binding requirements * Ensure the efficient and effective use of resources in line with agreed planning periods * Utilise planning data, models and insight to provide compelling advice and recommendations * Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation * Lead proactive stakeholder communications that highlight risks and opportunities to senior leaders * Continually improve the quality and accuracy of the forecast by reviewing tools, drivers, assumptions, models and processes * Communicate capacity plan outputs in a simple, easy to understand way * Measure variances between forecast and actual demand, analyses cause and effects, recommends corrective actions and publish results What we’re looking for * Advanced user in MS Excel or Google Sheets * SQL desirable, but not essential * Experience with AWS advantageous * Experience working with data and strong analytical skills * Excellent attention to detail * Organised and adaptable to changing priorities * Strong problem identification and resolution skills * Able to communicate effectively at all levels, including exceptional stakeholder management skills * Effectively manages individual workload, whilst balancing the needs of the wider team Where and how you'll work This is a permanent our Nottingham Head Office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Resident Liaison Officer (RLO)\nLocation: Nottingham\nStart Date: 05/05/2026 - 29/05/2026\nRate: £18.50 or £20.73 HP\n\nOverview:\nWe are currently recruiting for a Resident Liaison Officer to support a live construction project in Nottingham. This is a short-term role focused on maintaining clear communication between site teams and residents, ensuring works are carried out smoothly with minimal disruption.\n\nKey Responsibilities:\n\n * Carrying out resident inductions prior to works commencing\n\n * Conducting property and resident surveys\n\n * Acting as the main point of contact for residents throughout the project\n\n * Managing access arrangements and scheduling appointments\n\n * Handling queries, concerns, and complaints in a professional manner\n\n * Maintaining accurate records of all resident interactions and site activities\n\nRequirements:\n\n * Previous experience as a Resident Liaison Officer within construction or social housing\n\n * Strong communication and interpersonal skills\n\n * Ability to manage sensitive situations with professionalism\n\n * Organised with good attention to detail and record-keeping\n\n * Must be able to work independently and liaise effectively with site teams\n\n * Access to a car (Full driving license - Preferred)\n\nIf you are available for an immediate start and have relevant RLO experience, please apply with your CV

Electrical Installation TutorAshbourne & Nottingham (Hybrid / Travel Between Sites)Full-time | 37.5 hours per weekSalary: Up to £42,000 DOE + £4,000–£8,000 OTE Bonus Are you an experienced electrician or electrical installer looking for a new direction? Want to step away from the tools while still staying connected to the trade? We are launching a brand-new Electrical Installation Apprenticeship programme and are looking for an industry professional to step into a rewarding Electrical Tutor / Electrical Trainer / Apprenticeship Assessor role. No previous teaching or training experience is required – full support and training will be provided to help you move into education and gain relevant teaching and assessing qualifications. This is a rare opportunity to help shape a new apprenticeship programme from the ground up across Ashbourne and Nottingham, supporting the next generation of electricians.Key Responsibilities • Deliver Electrical Installation training to apprentices (Level 2 & Level 3), • Teach practical and theory-based electrical engineering content in line with apprenticeship standards, • Provide 1:1 coaching and small group support to apprentices, • Assess learner progress in both classroom and workplace environments, • Conduct on-site workplace assessments and apprentice reviews, • Track, record and report learner progress, attendance and achievement, • Work closely with employers to support apprentice development, • Adapt delivery methods to suit different learning styles and experience levels, • Create a positive, engaging and supportive learning environmentWorkshop & Programme Development You will also play a key role in building and shaping a new electrical training facility, including:, • Supporting the setup of a new electrical workshop / training centre, • Helping design practical training layouts aligned to qualification requirements, • Contributing to the development of the Electrical Installation Apprenticeship curriculum, • Creating high-quality practical tasks and learning resources, • Ensuring training reflects real-world electrical installation environments and industry standardsWhat We’re Looking For, • Level 3 Electrical Installation (or equivalent Advanced Craft qualification), • 18th Edition Wiring Regulations (BS7671), • Strong background in electrical installation / domestic / commercial electrical work, • Excellent communication skills and ability to support learners, • Patient, approachable and supportive attitude, • Ability to explain technical electrical concepts clearly, • Teaching & assessing qualifications desirable but not essential at application stage Salary & Benefits, • Salary up to £42,000 (depending on experience & qualifications), • £4,000–£8,000 annual performance bonus (OTE), • Monday–Friday, 37.5 hours per week, • Full training and support to move into teaching and assessing, • Opportunity to gain recognised education qualifications, • Career progression as the apprenticeship programme grows, • Modern training facilities and supportive team environment, • Genuine opportunity to shape a new electrical apprenticeship offer Perfect For: Electricians, electrical installers, maintenance electricians, domestic electricians, commercial electricians, or electrical contractors looking to move into roles such as:, • Electrical Tutor, • Electrical Trainer, • Apprenticeship Assessor, • Electrical Instructor, • Electrical Training Officer

Permanent - Full Time – 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, you will support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare. You will be responsible for maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders. We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes. You will be an excellent communicator with strong customer service and administrative skills and be comfortable using Microsoft Office to support accurate record-keeping and day-to-day coordination. Benefits • Bonus entitlement based on performance KPIs, • Holidays - 26 days, • Life Assurance, • Pension, • Private medical insurance, • Ability to purchase additional holiday, • Access to discount portal, • Cycle to Work scheme and the Lovell Way to EV, • Digital GP, • Employee assistance programme We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Fundraising Officer (Corporate Partnerships) Salary: £31817 per annum Location: Birmingham, Leicester or Nottingham (Midlands wide travel) Hours: Full Time, 37.5 hours per week. Hybrid Working Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more Reporting to: Corporate Fundraising (Partnerships) Manager FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot by going to our website. The Role We are looking for a dynamic and motivated individual to join our team, with a strong record of developing and stewarding successful and trusted relationships with corporate and community partners, securing income, volunteering support, increased awareness and pro bono support. Ideally from a fundraising background, we are also happy to receive applications from individuals currently working in Sales & Marketing and Account Management. Working closely with our Corporate Partnerships Manager, this role will have responsibility for growing fundraised income, with an emphasis on developing corporate partnerships and encouraging partners to get involved with events. The role holder will play a key part in helping secure the ambitious targets for FareShare Midlands new Birmingham hub in particular as well as supporting the wider fundraising team in achieving fundraising targets. Key duties and responsibilities: • Identify, secure and develop new corporate partnership opportunities, focusing on, employee fundraising, Charity of the Year partnerships, sponsorship opportunities and donations., • Work collaboratively with the Head of Fundraising, Corporate Fundraising Manager and volunteering team to seek out and develop new business opportunities through networking and prospecting to generate income from our Team Volunteering Days at our Birmingham Hub (soon to be rolled out to our other depots), to include the Community Kitchen and Conference and Collaboration room hire., • Maximise account management and stewardship activities with our existing portfolio of corporate contacts including face to face meetings and presentations, reviews and updates to drive incremental revenue as appropriate., • Play a proactive role in researching and prospecting potential corporate and group supporters to then plan and execute engaging approaches in support of delivering income from our challenge events., • Contribute ideas for innovative fundraising and engagement opportunities to help diversify income and grow supporter reach., • Attend business meetings and events, building excellent connections with key business contacts, stakeholders and other groups at a local and regional level., • Work collaboratively with internal colleagues across the organisation to identify opportunities for corporate support. This may include Community Food Members, suppliers and other key stakeholders., • Updating our Customer Relationship Management system, Donorfy, with key contacts and information., • Represent FSM externally at events, forums and exhibitions. Essential • Established experience in a fundraising or sales and account management role., • Experience of working in income generation with proven success, • Experience of working to deadlines and achieving outcomes against agreed financial targets., • Demonstrate excellent written and verbal communication skills, with experience in developing high quality, professional presentations or proposals to a diverse range of audiences., • Strong organisational skills with the ability to manage time, prioritise and plan effectively., • Excellent IT skills, including Word, Outlook, Excel and Teams., • A strong team player who able to engage and collaborate with other internal teams across the charity and contribute effectively to the organisational goals of FareShare Midlands., • Knowledge of fundraising practices and regulations, • A commitment to Equal Opportunities, • An appreciation of Fareshare Midlands’ mission and vision, • Flexibility of approach and ability to work in a team If you would like to apply for this role, please create a Supporting Statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV. ‘Right to Work’ status in the UK is required. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently underrepresented within FareShare Midlands. Closing date for applications is 13th May 2026. Interviews: - 20 and 21st May 2026.

A fantastic opportunity has arisen with the European Association for Cancer Research (EACR) for a Deputy Finance Manager. The role is on a part-time (0.8 FTE), fixed term contract basis until April 2027 with a clear and genuine succession opportunity. As Deputy Finance Manager, you will support the effective operation and development of the EACR’s finance function during a planned leadership transition, following the implementation of a new finance system and ahead of the retirement of the current Finance Manager. Please note, hybrid working is in place with this organisation with every Wednesday required in the office. Please note, the stated salary is the full-time equivalent. As Deputy Finance Manager, you will: • Support the bedding-in, optimisation, and documentation of the new finance system (Iplicit) and associated processes, • Act as deputy to the Finance Manager, providing cover and continuity as required, as well as providing supervisory support and mentoring to the Finance Officer as appropriate, • Support the preparation and review of management accounts and in-year and long-range forecasts for the CEO and Board, • Meet the EACR’s VAT compliance obligations across multiple registrations and jurisdictions, with the support of the existing Finance Manager, • Assist with audit preparation and liaison with auditors for the 2026 year-end The successful applicant will: • Have demonstrable experience within finance, ideally with charities, membership organisations, or complex not-for-profit environments, in a similar role, • Be AAT Level 4 qualified (or equivalent) and ideally studying towards qualification such as ACCA, CIMA or equivalent, • Have experience supporting external audit processes and responding to audit queries, • Have strong technical accounting skills, including VAT compliance, • Have hands on experience of working with complex finance systems and processes, • Have excellent communication skills, both written and verbal If this sounds like you and you're keen to hear more, please do get in touch ASAP! Please note, only successful applicants will be contacted with further information. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Electrical Installation Tutor Ashbourne & Nottingham (Hybrid / Travel Between Sites) Full-time | 37.5 hours per week Salary: Up to £42,000 DOE + £4,000–£8,000 OTE Bonus Are you an experienced electrician or electrical installer looking for a new direction? Want to step away from the tools while still staying connected to the trade? We are launching a brand-new Electrical Installation Apprenticeship programme and are looking for an industry professional to step into a rewarding Electrical Tutor / Electrical Trainer / Apprenticeship Assessor role. No previous teaching or training experience is required – full support and training will be provided to help you move into education and gain relevant teaching and assessing qualifications. This is a rare opportunity to help shape a new apprenticeship programme from the ground up across Ashbourne and Nottingham, supporting the next generation of electricians. Key Responsibilities • Deliver Electrical Installation training to apprentices (Level 2 & Level 3), • Teach practical and theory-based electrical engineering content in line with apprenticeship standards, • Provide 1:1 coaching and small group support to apprentices, • Assess learner progress in both classroom and workplace environments, • Conduct on-site workplace assessments and apprentice reviews, • Track, record and report learner progress, attendance and achievement, • Work closely with employers to support apprentice development, • Adapt delivery methods to suit different learning styles and experience levels, • Create a positive, engaging and supportive learning environment Workshop & Programme Development You will also play a key role in building and shaping a new electrical training facility, including: • Supporting the setup of a new electrical workshop / training centre, • Helping design practical training layouts aligned to qualification requirements, • Contributing to the development of the Electrical Installation Apprenticeship curriculum, • Creating high-quality practical tasks and learning resources, • Ensuring training reflects real-world electrical installation environments and industry standards What We’re Looking For • Level 3 Electrical Installation (or equivalent Advanced Craft qualification), • 18th Edition Wiring Regulations (BS7671), • Strong background in electrical installation / domestic / commercial electrical work, • Excellent communication skills and ability to support learners, • Patient, approachable and supportive attitude, • Ability to explain technical electrical concepts clearly, • Teaching & assessing qualifications desirable but not essential at application stage Salary & Benefits • Salary up to £42,000 (depending on experience & qualifications), • £4,000–£8,000 annual performance bonus (OTE), • Monday–Friday, 37.5 hours per week, • Full training and support to move into teaching and assessing, • Opportunity to gain recognised education qualifications, • Career progression as the apprenticeship programme grows, • Modern training facilities and supportive team environment, • Genuine opportunity to shape a new electrical apprenticeship offer Perfect For: Electricians, electrical installers, maintenance electricians, domestic electricians, commercial electricians, or electrical contractors looking to move into roles such as: • Electrical Tutor, • Electrical Trainer, • Apprenticeship Assessor, • Electrical Instructor, • Electrical Training Officer

Communications Engagement Officer (Children’s Services)\n ? Nottingham (2–3 days onsite)\n ? Full-time | 37 hours per week\n ? 04/05/2026 – 31/07/2026\n ? Apply: (url removed)\n\n Service Care Solutions are currently recruiting on behalf of Nottingham City Council for a Communications Engagement Officer to join their Families First team on an initial contract.\n\n This is a fantastic opportunity for a creative and driven communications professional to play a key role in connecting families, young people, and communities with vital support services.\n\n The Role As a Communications Engagement Officer, you will lead on developing and delivering impactful communication strategies that promote Families First services. You’ll work closely with internal teams and external partners to ensure messaging is engaging, inclusive, and reaches the communities who need it most.\n\n Key Responsibilities\nDevelop and deliver engaging communications to promote Families First services\nCreate accessible content across digital, print, and social media platforms\nBuild strong relationships with key stakeholders including schools, VCSE organisations, health services, police, and community groups\nCoordinate and deliver community engagement activities such as events, workshops, and campaigns\nCapture and amplify the voices of families and young people to inform service development\nSupport internal communications to ensure consistent messaging across teams\nMonitor and evaluate engagement activities, using data and feedback to improve outcomes\nChampion inclusive and culturally sensitive communication practices\nCollaborate with service leads and partners to align messaging with programme objectives\nContribute to strategic planning and future outreach initiativesAbout You\nProven experience in communications, engagement, or community outreach roles\nStrong content creation skills across multiple platforms\nExperience working with diverse communities and stakeholders\nAbility to build relationships and engage effectively with a wide range of audiences\nPassion for improving outcomes for children, young people, and families\nStrong organisational skills and ability to manage multiple projectsWhy Apply?\nOpportunity to make a genuine impact within Children’s Services\nWork with a forward-thinking and supportive local authority\nHybrid working with a mix of office and community-based engagement\nA varied and rewarding role with real purposeReferral Bonus Know someone perfect for this role? Refer them to us! If your referral is successfully placed, you could receive a £250 referral bonus.\n\n ? To apply or find out more, contact: (url removed)

Player Protection Officer\n\nLocation: Hybrid\n\nDepartment: Risk & Compliance\n\nType: Full-time\n\nSalary: Up to £30,000 per annum plus annual bonus (depending on company performance)\n\nDo yo have experience in AML? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you!\n\nJoin our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact.\n\nIn return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes\n\n(email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more\n\t\nThrive App – for your mental wellbeing approved by the NHS\n\t\nBuzz Brights Apprenticeships\n\t\nBuzz Brilliance Awards – Employee Recognition Scheme\n\t\nBuzz Learning, our digital learning platform with access to 100s of online courses\n\t\nAccess to Trained Mental Health Advocates for advice on your mental wellbeing\n\t\n5 weeks Annual Leave plus Public Holidays\n\t\nBuy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)\n\t\nStaff discount 50% off bingo tickets, food & soft drinks\n\t\nRefer a Friend Scheme\n\t\nLife Assurance\n\t\nPension Scheme\n\nWhat You’ll Be Doing\n\nConducting risk assessments and forensic profiling of customer accounts\n\t\nInvestigating escalated cases of fraudulent activity and suspicious behaviour\n\t\nEngaging with customers to understand their circumstances and ensure safe play\n\t\nLeading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews\n\t\nMaintaining accurate records and completing Suspicious Activity Reports (SARs)\n\t\nCollaborating with retail and digital teams to create a seamless safer gambling experience\n\t\nPresenting findings to senior governance meetings and contributing to policy improvements\n\nWhat You’ll Bring\n\nProven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance)\n\t\nStrong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act\n\t\nHands-on experience with Customer Due Diligence (CDD) and EDD procedures\n\t\nExcellent communication skills and the ability to handle sensitive conversations with empathy\n\t\nA sharp eye for detail and a proactive, investigative mindset\n\t\nProficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint)\n\t\nAbility to work independently and as part of a remote team\n\nDesirable Extras\n\nICA Certificate in KYC, CDD, or AML\n\t\nExperience compiling reports and presenting findings to senior stakeholders\n\nWhy You’ll Love It Here\n\nYou’ll be part of a passionate team that puts player safety at the heart of everything\n\t\nYou’ll have the opportunity to shape safer gambling practices and drive real change\n\t\nYou’ll work in a supportive, collaborative environment with room to grow\n\nReady to make a difference? Apply now and help us protect what matters most

Learner Engagement/Recruitment Officer\nSalary: £30,000 – £35,000\nLocation: East Midlands (Derby, Leicester, Lincoln, Nottingham)\nPassionate about working in the community and helping people access new opportunities? This role puts you on the front line of learner engagement, supporting individuals into education, training, and employment.\nThe Organisation\nThis respected training provider delivers high-quality adult education and employability programmes across the East Midlands. Their mission is simple: to help individuals gain the skills, confidence, and qualifications needed to move forward in their careers.\nYou’ll be part of a supportive and people-focused team that values outreach, engagement, and real results for learners.\nWhat you’ll benefit from:\n * A collaborative and inclusive working environment\n * The opportunity to make a tangible impact in local communities\n * Exposure to AEB-funded programmes and employability initiatives\n * Clear progression pathways within the sector\nThe Role\nAs a Learner Engagement Officer, you will focus on attracting, engaging, and supporting learners from initial contact through to enrolment.\nThis is a hands-on, outreach-driven role where building relationships and engaging individuals is key to success.\nKey responsibilities:\n * Promote adult education and employability programmes within local communities\n * Recruit learners onto AEB-funded courses\n * Conduct initial engagement, assessments, and eligibility checks\n * Support learners through the enrolment process\n * Build relationships with job centres and referral partners\n * Attend community events and outreach activities\n * Maintain accurate records of learner engagement and recruitment activity\nIdeal Candidate\nYou are a proactive and people-focused individual who enjoys engaging with others and making a difference.\nYou will bring:\n * Experience in learner engagement, recruitment, or customer-facing roles\n * Exposure to training providers, adult education, or employability programmes (desirable)\n * Strong communication and interpersonal skills\n * Ability to build rapport with individuals from diverse backgrounds\n * Organised and self-motivated approach to outreach work\n * Ability to work independently across different locations\nApply Now\nIf you want a role where your day-to-day work helps individuals take their first step into education or employment, this is a rewarding opportunity to pursue. Apply now and support learners across the East Midlands in building a better future

Senior Resident Liaison Officer – Refurbishment\n\nNottingham\n\nCompetitive Salary + Car / Car Allowance + Excellent Benefits\n\nPermanent - Full Time – 40 Hours\n\nAn exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team.\n\nWorking out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.\n\nWe are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.\n\nYou will be an experienced Senior Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes.\n\nBenefits\n\n * \n\n Bonus entitlement based on performance KPIs\n\n * \n\n Holidays - 26 days\n\n * \n\n Life Assurance\n\n * \n\n Pension\n\n * \n\n Private medical insurance\n\n * \n\n Ability to purchase additional holiday\n\n * \n\n Access to discount portal\n\n * \n\n Cycle to Work scheme and the Lovell Way to EV\n\n * \n\n Digital GP\n\n * \n\n Employee assistance programme\n\n * \n\n Sharesave scheme\n\nAs an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.\n\nWe are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.\n\nThe Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all

Approach Personnel are proud to be working in partnership with a leading maintenance contractor to recruit a Senior Resident Liaison Officer to join their growing Refurbishment team.\n\nThis is an excellent opportunity to step into a senior, multi-site role where you will play a key part in delivering high-quality customer engagement across social housing refurbishment contracts in Nottingham and South Yorkshire.\n\nBased out of the Nottingham office, you will report to the Customer Care Manager and take ownership of resident liaison operations across multiple projects. A key part of your role will be overseeing and supporting a team of 7 Resident Liaison Officers, ensuring consistent service delivery and high levels of customer satisfaction across all sites.\n\nKey Responsibilities:\n\n * Lead, mentor, and manage a team of 7 Resident Liaison Officers across multiple refurbishment sites\n\n * Oversee resident engagement strategies to ensure a consistently high standard of customer care\n\n * Act as the main point of escalation for complex or sensitive resident issues\n\n * Work closely with site teams, project managers, and clients to coordinate communication plans\n\n * Monitor and drive performance across the RLO team, ensuring KPIs and service standards are met\n\n * Ensure clear, proactive communication with residents regarding works, timelines, and disruptions\n\n * Support the delivery of planned maintenance and refurbishment programmes across the region\n\n * Carry out site visits across Nottingham and South Yorkshire to maintain visibility and support teams\n\n * Produce reports and maintain accurate records using internal systems and CRM platforms\n\n * Contribute to continuous improvement of customer experience processes and procedures\n\nAbout You:\n\n * Proven experience as a Senior Resident Liaison Officer within social housing, refurbishment, or planned maintenance\n\n * Demonstrable experience managing or supervising RLOs or customer-facing teams\n\n * Strong understanding of planned works programmes and resident engagement strategies\n\n * Excellent communication and interpersonal skills, with the ability to manage challenging situations\n\n * Highly organised with strong administrative and IT skills (Microsoft Office and CRM systems)\n\n * Proactive, solution-focused, and confident working across multiple sites\n\nThis is a fantastic opportunity to join a forward-thinking organisation where you can make a real impact, leading a team and shaping the customer experience across key refurbishment projects

Project Liaison Officer\n\n📍 Nottingham (Hybrid working)\n💼 3-Month Contract Initially\n⏰ Full-Time – 37 hours per week (Mon–Fri, 08:30–17:00)\n💰 £16.90 PAYE / £21.94 Umbrella\n📅 Start: ASAP\n\nA local authority client is seeking an experienced Project Liaison Officer to join their Commercial Service team on a short-term contract to cover sickness absence. This is a fantastic opportunity for someone with strong customer engagement and stakeholder management experience within housing, construction, or public sector environments.\n\nThe Role\n\nYou will act as a key link between customers, tenants, and project teams, ensuring clear communication and high-quality service delivery across housing-related projects. This is a hybrid role, with a base office and regular on-site/community engagement.\n\nKey Responsibilities\n\n * Act as the first point of contact for customer enquiries, coordinating responses and ensuring effective resolution\n\n * Investigate and manage customer complaints, ensuring they are handled in line with policy and escalated where required\n\n * Conduct interviews with relevant stakeholders and provide clear written and verbal reports to management\n\n * Build strong relationships with tenants and customers, ensuring they are heard and supported throughout project delivery\n\n * Attend customer inductions, open days, and engagement events, including contractor-led sessions\n\n * Support communication around investment programmes and planned works, providing guidance to residents\n\n * Record and promote positive customer feedback (compliments) to support service improvement\n\n * Collect and analyse tenant satisfaction data, identifying trends and supporting action plans to enhance service performance\n\nAbout You\n\n * Experience in a customer-facing role within housing, construction, or a similar environment\n\n * Strong communication and stakeholder engagement skills\n\n * Proven ability to handle complaints and resolve issues effectively\n\n * Confident in report writing and data analysis\n\n * Ability to work independently and manage a varied workload\n\n * Full UK driving licence and access to a vehicle for work purposes (essential)\n\nWorking Arrangements\n\n * Hybrid working – office base with regular site visits and community engagement\n\n * Flexibility required to attend events and meetings as needed\n\nNext Steps\n\nThis role requires an immediate start, with CVs being reviewed promptly and interviews scheduled shortly after shortlist

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.\n\nKey Responsibilities\n\n * Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports\n\n * Ensure all complaints are managed in line with policy, escalating where necessary\n\n * Act as the first point of contact for customer information, coordinating responses across teams\n\n * Liaise with tenants regarding works programmes and investment plans\n\n * Attend customer meetings, inductions, open days, and engagement events\n\n * Gather and analyse tenant satisfaction data, identifying trends and areas for improvement\n\n * Support the Project Manager with reports and action plans to enhance service performance\n\n * Record and promote positive customer feedback to support service improvement\n\nRequirements:\n\n * Strong communication and interpersonal skills\n\n * Experience handling complaints, customer enquiries, or tenant liaison\n\n * Full UK Drivers Licence\n\nPlease reply with an up to date CV ASAP if this role would be of interest to you

Head of Finance & Risk\n\n6‑Month Fixed‑Term Contract (TTP) | £85–90k plus benefits | Nottingham (Hybrid)\n\nA well‑established UK business with international links is seeking an experienced senior finance leader to join on a 6‑month fixed‑term contract, with a clear opportunity to transition into a permanent role.\nThis is a senior fixed‑term appointment, joining at a key point in the organisation’s development, providing stability and leadership across finance, tax and governance. The role will suit a commercially minded, technically strong finance professional who is comfortable operating at board level and taking ownership of a broad and impactful remit.\n\nThe Role\n\nWorking as part of the senior leadership team, you will take end‑to‑end responsibility for the UK finance function, leading a capable team and acting as a trusted adviser to both internal and external stakeholders.\nKey elements of the role include:\n\nProviding strategic financial leadership across reporting, control and compliance\nLeading budgeting, forecasting and performance review processes\nOwning financial risk management, internal controls and governance frameworks\nActing as the senior point of accountability for UK tax compliance, including Senior Accounting Officer (SAO) responsibilities\nManaging relationships with auditors, advisers, banks and group stakeholders\nSupporting improvement initiatives across finance and the wider business\nLeading, developing and supporting the finance team through the contract periodAbout You\n\nYou will be a senior‑level finance professional with the confidence and credibility to operate in a complex environment and provide clear, pragmatic guidance to stakeholders.\n\nYou are likely to bring:\n\nACA / ACCA (or equivalent) qualification\nProven experience in a senior finance leadership role (Head of Finance / Finance Director / equivalent)\nStrong technical expertise across financial control, tax and governance\nExperience of statutory reporting, audit and UK regulatory compliance\nExposure to SAO and company secretarial responsibilities or operating within a robust tax governance framework\nA pragmatic, hands‑on approach and the ability to add value quickly in a fixed‑term role\nStrong communication skills and a collaborative leadership styleWhy Consider This Opportunity?\n\nSenior, board‑visible role with genuine responsibility and influence\nClear transition to permanent potential\nBroad remit spanning leadership, governance and oversight\n£85–90k plus benefits\nNottingham‑based with hybrid working\n\nCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role

Resident Liaison Officer (RLO). Location: Nottingham Start Date: 05/05/2026 - 29/05/2026 Overview: Approach Personnel are currently recruiting for a Resident Liaison Officer to support a live construction project in Nottingham. This is a short-term role focused on maintaining clear communication bet

A local authority in North West England is seeking an experienced Environmental Protection Officer to deliver statutory services and ensure compliance with the Environmental Protection Act. Essential qualifications include significant experience in Environmental Protection and strong communication s

A leading infrastructure firm in the United Kingdom is seeking a Resident Liaison Officer to engage with residents and manage expectations during project works. In this role, you will ensure effective communication between residents and site teams while providing high-quality aftercare.

Contract | Civic Recruitment Limited | United Kingdom. The Communication Engagement Officer will lead on developing, delivering, and evaluating high‑quality communications and engagement activities that promote Families First services and strengthen connections with families, young people, and com

This position is vital in fostering community relations and enhancing service accessibility. A recruitment agency is seeking a passionate Communication & Engagement Officer to lead communication efforts within a Families First team.

Marchant Recruitment is seeking a tech-pro Admissions & Data Officer for a full-time, permanent role in Nottingham. The appointed candidate will manage admissions protocols, lead technical execution of school census data uploads, and implement new digital platforms for parent communication.

A recruitment agency is looking for a Resident Liaison Officer to ensure effective communication with residents regarding ongoing works.The role involves maintaining a liaison diary, managing complaints, and providing regular updates to site management.Ideal candidates will have proven experience in

A housing association is looking for a Customer Accounts Advisor (Collections Officer) based in Beeston, Nottingham. The role requires excellent communication skills and experience in handling collections.

A leading protective service provider in the UK seeks a Close Protection Officer to deliver high-level protective security to senior principals and officials.The ideal candidate must possess an SIA Close Protection Licence and proven experience in CP, alongside strong communication and decision-maki

I am recruiting for a proactive and organised Project Support Officer / Project Management Administrator (PMO) to provide high-quality coordination and administrative support across a portfolio of projects and transformation programmes. This role is central to ensuring effective project governance, robust reporting, and smooth day-to-day delivery. You will work closely with Project Managers, Business Analysts, Finance teams, and wider stakeholders to maintain pace, consistency, and quality across multiple workstreams. Project Coordination & Governance • Organise and coordinate project meetings, workshops, and steering groups, • Prepare agendas, take accurate minutes, track actions, and ensure timely follow-up, • Support the production of highlight reports, dashboards, and presentations for programme boards Data, Reporting & Analysis Support • Collate, monitor, and track data requests across multiple workstreams, • Maintain and update live trackers covering milestones, costs, benefits, placements, and KPIs, • Work collaboratively with Finance and Analysis teams to support benefit mapping and realisation Documentation & Communication • Draft, format, and maintain project documentation, guidance materials, and presentations, • Support internal communications and stakeholder engagement activities, • Produce clear and concise summaries and updates from programme information sources Planning & Delivery Support • Assist with process mapping and workshop delivery alongside Business Analysts, • Contribute to maintaining project plans, delivery schedules, and risk/action logs, • Support coordination and logistics of transformation and change activities Team & Programme Support • Provide flexible support across multiple projects as priorities evolve, • Work collaboratively within a multi-disciplinary environment, • Uphold professional standards and adopt a solution-focused approach Essential Skills & Experience • Experience in a Project Support, Project Administrator, or PMO role, • Excellent organisational skills and attention to detail, • Experience preparing reports, minutes, and tracking actions, • Strong Microsoft Office skills (Excel, Word, PowerPoint) Desirable • Experience working in a PMO or transformation programme environment, • Understanding of project delivery methodologies (e.g. Agile, PRINCE2), • Experience supporting benefits tracking or programme reporting

Senior Resident Liaison Officer – Refurbishment Nottingham Competitive Salary + Car / Car Allowance + Excellent Benefits Permanent - Full Time – 40 Hours An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team. Working out of our Nottingham office within a wider delivery team and responsible to the Customer Care Manager, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts. We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems. You will be an experienced Senior Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes. Benefits Bonus entitlement based on performance KPIs Holidays - 26 days Life Assurance Pension Private medical insurance Ability to purchase additional holiday Access to discount portal Cycle to Work scheme and the Lovell Way to EV Digital GP Employee assistance programme Sharesave scheme As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects. We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams. The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all

Player Protection Officer Location: Hybrid Department: Risk & Compliance Type: Full-time Salary: Up to £30,000 per annum plus annual bonus (depending on company performance) Do yo have experience in AML ? Are you passionate about safeguarding players and ensuring ethical gaming practices? Do you thrive in a fast-paced, impact-driven environment where no two days are the same? If so, we want to hear from you! Join our forward-thinking Player Protection team, the first line of defence in protecting both our players and our business from evolving risks such as gambling harm, fraud, and money laundering. This is a pivotal role where your analytical mindset, regulatory knowledge, and compassionate communication skills will make a real impact. In return for everything you bring, we offer an exciting role in a rapidly expanding business and a competitive rewards package which includes Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards – Employee Recognition Scheme Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Life Assurance Pension Scheme What You'll Be Doing Conducting risk assessments and forensic profiling of customer accounts Investigating escalated cases of fraudulent activity and suspicious behaviour Engaging with customers to understand their circumstances and ensure safe play Leading Enhanced Due Diligence (EDD) investigations, including Source of Funds/Wealth reviews Maintaining accurate records and completing Suspicious Activity Reports (SARs) Collaborating with retail and digital teams to create a seamless safer gambling experience Presenting findings to senior governance meetings and contributing to policy improvements What You'll Bring Proven experience in Player Protection within a regulated environment (iGaming, Bingo, Casino, or Finance) Strong understanding of key regulations: POCA, TACT, LCCP, GDPR, and the Gambling Act Hands-on experience with Customer Due Diligence (CDD) and EDD procedures Excellent communication skills and the ability to handle sensitive conversations with empathy A sharp eye for detail and a proactive, investigative mindset Proficiency in Microsoft Office (Excel, Word, OneNote, PowerPoint) Ability to work independently and as part of a remote team Desirable Extras ICA Certificate in KYC, CDD, or AML Experience compiling reports and presenting findings to senior stakeholders Why You'll Love It Here You'll be part of a passionate team that puts player safety at the heart of everything You'll have the opportunity to shape safer gambling practices and drive real change You'll work in a supportive, collaborative environment with room to grow Ready to make a difference? Apply now and help us protect what matters most. TPBN1_UKCT

1. Appointment Details Job Title: Finance and HR Support Officer (FSO) Grade: Executive Officer (EO previously D Grade) Hours: Part-time 18.5 hours Reporting to: Head of Finance and Human Resources Date last reviewed: 23rd April 2026 Date of next review: 1st July 2027 2. Job Overview The Finance and HR Support Officer (FSO) provides high-quality financial and administrative support to the Head of Finance and HR (HOF&HR). The postholder is responsible for supporting core finance, payroll, and HR processes, ensuring accuracy, compliance, and effective financial control across the organisation. The FSO reports directly to the Head of Finance and HR and is expected to work independently, exercising sound judgement and maintaining confidentiality at all times. The postholder may represent the HOF&HR in their absence where appropriate. 3. Key Responsibilities Purchase Ledger ? Review and process purchase invoices and batches, ensuring accuracy before posting to SYMPHONY. ? Liaise with RFCA staff to resolve invoice queries. ? Escalate unresolved issues to the HOF&HR. ? Process and verify expense claims. ? Prepare weekly payment runs (or as required), ensuring sufficient cash balances are maintained. ? Maintain and update the supplier database. ? Reconcile and post monthly corporate credit card statements. Sales Ledger ? Review and process sales invoices and batches within SYMPHONY. ? Reconcile incoming payments. ? Manage aged debtors and undertake credit control activities. ? Authorise and monitor credit notes raised by departments. Nominal Ledger ? Prepare and process journal transfers, virements, and budget adjustments as agreed with the HOF&HR. ? Raise journal entries to correct errors or reallocate expenditure as required. Financial Systems (SYMPHONY) ? Maintain accurate and timely financial records within SYMPHONY. ? Ensure income and expenditure (actual and committed) are properly recorded and monitored. Payroll ? Administer the monthly payroll process. ? Complete payroll-related administration including general ledger journals, reports, and distribution of payslips. ? Process HMRC payments and statutory returns. Financial Monitoring and Control ? Monitor cash flow and provide weekly reports to the HOF&HR, including oversight of CRFCA funding. ? Identify and report overdue debtor balances (30+ days). ? Reconcile bank statements weekly and at month end. ? Assist with preparation for half-year and year-end audits. ? Administer annually, unit sub letting shares Financial Records and Grants ? Audit monthly County ACF Imprest accounts and process associated transactions. ? Monitor expenditure against Establishment, Consolidated, and Travel grants. ? Advise the HOF&HR where over- or underspend risks are identified. Special Projects ? Support financial processes relating to ad-hoc initiatives and special projects as required. HR Support ? Support the HOF&HR in maintaining the CASCADE HR system and associated records. ? Assist in monitoring annual and bi-annual performance and development reviews. ? Provide administrative support for recruitment, onboarding, and year-end HR processes. 4. Person Specification Essential ? Proven experience in accountancy or finance administration. ? Strong numerical accuracy. ? Effective communication and interpersonal skills. ? Proficient in Microsoft Office, particularly Excel and Word. ? Highly organised with strong attention to detail. ? Ability to work independently with minimal supervision. ? Collaborative team player with a proactive approach. Desirable ? Previous MOD or public sector accounting experience. ? Experience supporting HR processes. 5. Reporting and Governance The appraisal and reporting structure will be determined by the Chief Executive. The Head of Finance and HR will act as First Reporting Officer. 6. Health and Safety The postholder is required to comply with all RFCA Safety, Health, Environmental and Fire (SHEF) policies and responsibilities. TPBN1_UKTJ

The ideal communication officer has more than 3 years experience in cross-audience communication. As a communication officer, you will boost Ramzunā Languages’ visibility and credibility. They will manage internal and external communications, plan, create, and post content on social media and our

The Royal Academy of Arts is currently looking to appoint a Communications Officer (CRM, Loyalty & Marketing) to join our Content, Communications & Campaigns department on a fixed term contract basis for 3 months. Communication officer, royal academy of arts. The Communications Officer will play a c

The postholder will work closely with internal teams, contractors, utility companies and external partners to coordinate changing works programmes and present information clearly across a variety of communication channels. Coordinate communications across multiple schemes and programmes, responding

Attached to our Paris headquarters and working within our communication and marketing team, under the supervision of the Communication and Marketing Manager, we are recruiting a. Marketing and Communication Officer intern. Create and manage communication materials for IKOS' UK subsidiaries.

To be part of a team that provides quality customer information on all our highway works and seeks to continually improve how this is delivered.Being part of a small team responsible for ensuring high quality information is communicated to all our customers both in advance of works, during and after

Senior Care Assistant - Chorleywood.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Become a Self-Employed Delivery Driver with Evri with our .LIVE – apply in as little as 5 minutes.UK’s largest courier networks .Looking for a new role or a more flexible way to earn that fits around your lifestyle? Join Evri as a self-employed del