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Job Description: Student Support and Experience Officer Job Description Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Student Support Officer across of all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus. Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000. Our core values are very important because 1. We share a common set of values across everything we do which helps to define who we are and how we behave., 2. We put our students and our community at the heart of all that we do., 3. We foster excellence, innovation and creativity., 4. We celebrate diversity, inclusion, equality and the breaking down of barriers to success., 5. We have high expectations of ourselves, our students and our partners. Purpose Scholars School System is seeking to appoint a Student Support Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students. Responsibilities • Coordinate and manage lecturers’ schedules to ensure effective class delivery aligned with student needs., • Respond to enquiries from students and departments, addressing both basic questions (e.g., funding information) and complex issues (e.g., student welfare concerns)., • Support student registration, enrolment, and class assignment through the CRM system., • Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress., • Collect, collate, and distribute coursework for assigned programmes., • Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies., • Assist with the organisation of induction week activities, examination boards, and other academic events., • Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate., • Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare., • Conduct regular student surveys and feedback collection to support continuous improvement of programmes., • Participate in open days and visit days, providing information and guidance to prospective students., • Must have minimum 2 years of experience in higher education, • Bachelor’s degree in Business administration or related subject, • Must have a good knowledge of using database like CRM, • Exhibit strong leadership and problem-solving skills, • Must have a good communication skill, • £27,000 - £30,000 per year depending on experience, • Holiday entitlement is 28 days annual leave plus bank holidays, • Up to £5k annual incentives (on top of salary) given quarterly on meeting KPIs upon successful probation period, • 5% annual increase per year on completion from your start date of service and on meeting KPIs, • Full-Time, Permanent, • Basic hours are 9am to 6pm on site, • Travel to other campuses may be required, all expenses reimbursed

We are pleased to invite applications for the following opportunity: Borough Service Manager - Ealing Hours: 37.5 hours per week (Saturday and Sunday mandatory) Salary: £33,845 p.a. A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton. We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems. Closing date: Wednesday, 13th May 2026 JOB DESCRIPTION: BOROUGH SERVICE MANAGER TITLE: Borough Service Manager - Ealing SALARY: £33,845 p.a. HOURS: 37.5 hours per week (Saturday and Sunday mandatory) BASED AT: Southall and Acton – Ealing Borough REPORTS TO: Operations Manager JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1.Running a Service The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG). 2. Staff Management The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG. They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers. The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG. The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency. 3. Finance The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG. The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following: • All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG., • For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG., • For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice. • Boundaries and Confidentiality, • Safeguarding, • Communication Skills, • Dealing with Difficult Behaviour, • Diversity & Discrimination NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA Required Experience Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs. Knowledge and Skills Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital. Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good computer skills in the use of Word, Excel and Power-point. Personal qualities: The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times. Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands. Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues. Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be valued.) Build on Belief, 2026

Learning Support Officer (LSO) - Year 2 & Reception\n Hammersmith & Fulham, W12 (commutable from Shepherd's Bush, Hammersmith, Acton, Chiswick, Kensington)\n £110-£120 per day\n Start Date: ASAP\n Contract: Full-time, long-term temporary\n \n Long Term Futures is seeking a patient, adaptable and experienced Learning Support Officer (LSO) to support pupils in Year 2 and Reception with complex Special Educational Needs in a well-regarded Hammersmith & Fulham primary school.\n \n This is a hybrid role, combining dedicated 1:1 support for pupils with high needs alongside general classroom support. The school is looking for someone confident working across EYFS and KS1, who can provide structure, consistency and a calm, nurturing presence throughout the day.\n \n About the Role\n Working closely with class teachers, the SENCo and wider support staff, your responsibilities will include:\n\nProviding 1:1 support for pupils with complex SEN needs\nSupporting pupils across Reception and Year 2\nAssisting with communication, engagement and emotional regulation\nUsing visual supports, structured routines and sensory strategies\nSupporting learning within the classroom and adapting tasks where required\nActing as a class LSO, supporting the wider classroom environment\nBuilding strong, trusting relationships with pupils and staff\nThis role requires someone flexible and confident working across different age groups and varying levels of need.Ideal Candidate Profile\n\nExperience supporting pupils with complex SEN (essential)\nComfortable working both 1:1 and as part of a classroom team\nUnderstanding of ASD, communication needs and sensory strategies\nCalm, patient and resilient approach\nStrong teamwork and communication skills\nCommitted to a long-term roleWhy Work with Long Term Futures?\n\nLong-term placements offering stability and meaningful impact\nWeekly pay via our streamlined digital system\nFree CPD including SEN, Autism and Behaviour Support\nA dedicated consultant providing ongoing guidance and supportNext Steps\n Apply today with your CV to arrange a trial day. Shortlisted candidates will be contacted by Hugh at Long Term Futures.\n \n Long Term Futures is committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to safer recruitment checks including an enhanced DBS check and satisfactory references

We are currently hiring for an International Bank for the position of Credit Underwriter - Corporate, CRE & BTL Lending.\n\nLocation: Harrow Branch\n Employment Type: Full-Time\n\nRole Overview\n\nWe are seeking an experienced Credit Underwriter to join our Credit team, responsible for underwriting and processing a range of lending proposals including Corporate, Commercial Real Estate (CRE), Buy-to-Let (BTL), and Personal Loans. The role involves end-to-end credit assessment, portfolio monitoring, and stakeholder management to ensure high-quality lending decisions aligned with regulatory standards.\n\n* Knowledge of UK lending environment \n* 4-10 Years' experience in underwriting or assessing credit proposals.\n\nKey Responsibilities\n\nUnderwrite Corporate, CRE, Personal, and BTL loan proposals, ensuring effective execution of transactions.\nAssess and process lending proposals received from the business team and present recommendations to the Sanctioning Committee.\nConduct annual reviews of the existing credit portfolio, ensuring compliance with borrowing requirements and covenants.\nMinimize credit risk in line with internal policies and regulatory standards; conduct site visits where required.\nCollaborate with the Originations team to determine clear rationale for approval or rejection of applications.\nMonitor the existing loan portfolio, identifying early arrears or potential problem accounts, and recommend appropriate actions.\nEnsure all credit decisions adhere to regulatory requirements, TCF (Treating Customers Fairly), and Customer First principles.\nSupport the Chief Credit Officer (CCO) in operational and strategic activities within the Credit Department.\nLiaise with Solicitors and Valuation Firms to ensure smooth end-to-end execution of credit proposals.\nPrepare and present proposals to the Risk Committee and senior management for product approvals, renewals, and introductions.\n\nKey Requirements\n\nProven experience in credit underwriting across Corporate, CRE, BTL, and/or Retail lending.\nStrong knowledge of credit risk assessment, financial analysis, and loan structuring.\nExperience presenting cases to Credit/Sanctioning Committees.\nUnderstanding of regulatory frameworks and compliance standards (including TCF principles).\nAbility to manage credit portfolios, annual reviews, and covenant monitoring.\nExcellent stakeholder management skills, with experience liaising with internal teams and external partners (brokers, solicitors, valuers).\nStrong analytical, decision-making, and communication skills

Welfare Officer - Secondary School - Hillingdon - ASAP Start - Full-Time\n\nAre you compassionate, organised, and committed to supporting the wellbeing of young people in a school environment?\n Do you want to play a key role in safeguarding and promoting the welfare of students every day?\n\nTradewind Recruitment is working with a well-regarded secondary school in Hillingdon seeking a Welfare Officer to join their team immediately on a full-time, long-term basis. This is a fantastic opportunity to make a meaningful impact by supporting students' physical, emotional, and social wellbeing while contributing to a safe and supportive school environment.\n\nWelfare Officer - Role Overview\n\nAs a Welfare Officer, you will be central to the school's pastoral care system, ensuring students feel safe, supported, and ready to learn. You will work closely with staff, students, and parents to provide high-quality welfare support and respond to day-to-day needs.\n\nYour responsibilities will include:\n\nActing as the first point of contact for student welfare and medical needs\nProviding first aid and managing minor injuries and illnesses\nSupporting students with emotional wellbeing and pastoral concerns\nMaintaining accurate records of incidents, medical needs, and welfare concerns\nLiaising with parents/carers regarding student wellbeing when required\nSupporting safeguarding procedures and reporting concerns in line with school policy\nAssisting with attendance monitoring and following up on absences\nManaging and maintaining medical supplies and welfare resources\nSupporting students with individual healthcare plans\nWorking closely with pastoral and safeguarding teams to ensure student support is effective\n\nRequirements\n\nPrevious experience in a school-based role (secondary school, sports academy, or college essential; welfare experience desirable)\nFirst Aid at Work qualification\nA caring, calm, and approachable manner\nStrong organisational skills and attention to detail\nAbility to handle sensitive situations with professionalism and discretion\nGood communication and interpersonal skills\nA proactive and reliable approach\nEnhanced DBS on the Update Service (or willingness to apply)\n\nWhat's on Offer\n\nA supportive and welcoming secondary school in Hillingdon\nFull-time role: Monday to Friday, term-time only\nImmediate start with potential for a long-term or permanent position\nOpportunity to make a real difference in students' lives\nOngoing training and professional development opportunities\n\nHow to Apply\n\nIf you are a caring and organised individual ready to support student wellbeing and make a positive impact from day one, we would love to hear from you.\n\nFor more information, please contact Elizabeth Topley at or call (phone number removed) (option 3)

Nursery Officer (CACHE Level 3) \n\nLocation: Hayes, Middlesex\nContract: Full-Time, Permanent (Term-Time Only)\nStart Date: ASAP\nSalary: £27,000 - £30,000 per annum, commensurate with experienceAre you a passionate nursery practitioner or nursery nurse looking for a rewarding Early Years role where you can truly make a difference? We are seeking a CACHE Level 3 qualified Nursery Officer, nursery practitioner, or nursery nurse to join a friendly, supportive, and child‑focused early years team.\n\nThis is an excellent opportunity for a nurturing and enthusiastic nursery practitioner or nursery nurse who enjoys supporting children in their early years and helping them flourish in a safe, stimulating, and inclusive environment.\n\nAbout the Role\n\nAs a nursery practitioner / nursery nurse, you will play a key role in delivering high‑quality care, learning, and development for children aged 0-5. Our nursery practitioners and nursery nurses ensure that every child feels safe, valued, and supported to reach their full potential.\n\nKey Responsibilities\n\nProvide exceptional care and education as a nursery practitioner or nursery nurse in line with the Early Years Foundation Stage (EYFS)\nPlan and deliver creative, engaging, and age‑appropriate activities across all seven areas of learning\nObserve, assess, and contribute to children's learning journeys and development plans as a professional nursery practitioner\nMaintain a safe, clean, and stimulating environment, adhering to safeguarding, health & safety, and hygiene procedures\nBuild strong, positive relationships with children, parents/carers, and colleagues as a trusted nursery nurse\nWork collaboratively as part of a dedicated team of nursery practitioners and nursery nurses to meet Ofsted and organisational standards\nParticipate in staff meetings, training, and continuous improvement activities\n\nWhat We're Looking For\n\nCACHE Level 3 qualification in Early Years Education & Childcare (or equivalent) - essential\nExperience working as a nursery practitioner or nursery nurse in an early years setting\nStrong knowledge of the EYFS framework and child development\nA warm, caring, and enthusiastic approach with excellent communication skills\nAbility to work effectively both independently and as part of a team\nA strong commitment to safeguarding and promoting children's welfare\n\nWhat We Offer\n\nA supportive, welcoming, and inclusive environment where every nursery practitioner and nursery nurse is valued\nClear opportunities for career progression\nOngoing training and CPD to support your professional development\nWell‑resourced settings with a strong focus on child‑centred learning\nA role that supports a healthy work‑life balance through term‑time only workingIf you are a dedicated nursery practitioner or nursery nurse looking for a term‑time only role where your Early Years skills are recognised and supported, we would love to hear from you.\n\n Apply today to take the next step in your Early Years career.\n\nAPPLICATION REQUIREMENTS FOR VERITAS EDUCATION\n\nAll applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy\nYour CV must cover the last 10 years of employment history where possible and all employment breaks must be explained\nYou must have legal right to work in the UK\nYou must be willing to attend a registration interviewVeritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these.\n\nDisclaimer\n\n'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community

We are looking for a proactive and customer-focused PRS Lettings Officer to join our housing team. In this role, you will support the effective delivery of Private Rented Sector (PRS) lettings services, helping individuals and families access suitable accommodation while building strong relationships with landlords, agents, and partner organisations.\nYou will play a key role in sourcing and managing PRS accommodation, supporting tenancy sustainment, and ensuring a high standard of service for both tenants and landlords.\n\nKey Responsibilities\nSource and secure suitable PRS accommodation for applicants in housing need.\nBuild and maintain strong working relationships with private landlords and letting agents.\nConduct property inspections to ensure accommodation meets required standards and legislation.\nNegotiate tenancy terms and rental agreements with landlords and agents.\nSupport applicants through the lettings process, including sign-ups and move-ins.\nProvide advice and guidance to tenants on tenancy responsibilities and sustainment.\nMaintain accurate records and update housing management systems.\nLiaise with internal departments and external agencies to deliver effective housing solutions.\nMonitor tenancy outcomes and respond promptly to tenancy-related issues.\nEnsure all work is carried out in line with housing legislation, safeguarding requirements, and organisational policies.About YouTo be successful in this role, you will have:\n\nExperience working within housing, lettings, homelessness prevention, or the private rented sector.\nKnowledge of PRS legislation, housing regulations, and tenancy management.\nExcellent communication and negotiation skills.\nStrong organisational skills with the ability to manage a varied caseload.\nThe ability to build positive relationships with landlords, tenants, and stakeholders.\nA customer-focused and solution-driven approach.If you have the relevant skills then please apply today

Job Summary\n\nWork with the management teams to support and engage with the business with a hands on approach to effectively deal with all people matters in accordance with company policy and procedures. Maintaining and adopting best practice and regulatory compliance in line with the organisation goals and objectives.\n\nBasic Job Duties\n\n 1. Day to day delivery of hands on HR support and advice to the designated management teams to retain, reward and develop our staff\n\n 2. Support management to assess staff related risks in the organisation and ensure that any employee relations matter are resolved in a timely manner, with minimal disruption and cost to the business\n\n 3. Ensure management are maintaining daily, weekly and monthly deliverables relating to staff compliance through data reporting and analysis and supporting with action plans as required\n\n 4. Engage with the management team to ensure that the organisation structure is fit for purpose and there is clear accountability and responsibility for all job roles\n\n 5. Analyse performance reviews and support management to plan for organisational growth through succession planning and employee development\n\nPrevious experience\n\n * Minimum 2 years’ experience in working in a HR Officer, Advisor or Assistant role dealing with employee relations issues\n\n * Experience in drafting HR documents, policies and procedures in line with employment legislation and company policies and procedures\n\n * Experience working in hands on HR role in a fast paced environment\n\nEducation\n\n * Must have a good standard of English and Maths at least GCSE level\n\n * HR degree / CIPD qualification desirable but not essential\n\nSpecial attributes / skills required\n\n * Ability to analyse data\n\n * Results orientated\n\n * Computer literate in Microsoft Outlook, Word, Excel and PowerPoint\n\n * Influencing, coaching and mentoring skills\n\n * Attention to detail, planning and organisational skills\n\n * Effective communication skills both written and verbal\n\nPersonal qualities\n\n * Confidence to engage with management and employees across the business\n\n * Must be able to work on own initiative and as a team player\n\n * Flexibility to meet the needs of the organisation\n\n * Interpersonal skills and the ability to develop effective working relationships with key stakeholders\n\n * Self- awareness and resilience\n\n * Positive attitude

Credit Controller \nLocation: Uxbridge office, 3 days WFH)\nSalary: £29,525 + bonus up to 40% (OTE £42k)\n\nWe are looking for a Credit Controller who will start at our clients vibrant Uxbridge office. You will enjoy a hybrid working model—spending just 2 days in the office and 3 days working remotely!\n\nThis unique role suits someone who thrives on change, growth, and development. \n\nAbout the Role: As Credit Controller, you’ll play a key role in ensuring overdue debt is collected promptly, accounts are reconciled, and strong relationships are built with clients. We need someone who can thrive in a dynamic environment and enjoys collaborating with the wider team to keep everything running smoothly.\n\nKey Responsibilities:\n\nManage overdue debt collection and liaise daily with clients to ensure credit terms are met.\nRaise credits, manage reconciliations, and follow up with authorisations to maintain accuracy.\nCreate and monitor account action plans to achieve effective collections.\nParticipate in monthly meetings to strategise and decide next steps for overdue accounts.\nMaintain up-to-date customer account records.\nAssist with litigation processes, including issuing court summons, in line with regulatory requirements.\nAbout You: We're seeking a proactive individual with excellent communication skills and a focus on providing great customer service. You should have strong numeracy skills and an organised approach to your work.\n\nSkills & Experience:\n\nPrevious experience in a credit control role, preferably in a fast-paced setting.\nStrong literacy and numeracy skills.\nIntermediate skills in MS Excel and familiarity with customer databases.\nStrong organisational skills and the ability to work independently as well as part of a team.\nConfident communicator with the ability to build strong relationships with clients.\nWhat’s In It for You?\n\nSalary: £29’525 per annum with the opportunity to earn a bonus of up to 40% for meeting targets (OTE £42k).\nFlexible Work Arrangement: Hybrid working when in London—2 days in the office and 3 days working remotely.\nBenefits: Life insurance, personal accident insurance, pension scheme, sick pay, and more.\nWork Environment: A growing company with exciting development plans, including a new office in a fantastic Central London location.\nApply Now: This is your chance to be part of a dynamic team during an exciting period of expansion. If you're an experienced Credit Controller looking for a role that offers both immediate impact and long-term growth, apply today!\n\nIf you’re interested in this role, please submit an up-to-date CV. Due to the high volume of applications, if you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion.\n\nFor the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.\n\nWe take your personal data seriously. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.\n\nKeywords: Credit Controller, Accounts Receivable Specialist, Debt Collection Officer, Finance Administrator, Collections Coordinator, Credit Control Specialist, Client Accounts Assistant, Cash Collection Specialist, Uxbridge, Central London, Victoria, Hybrid Working, Financial Control, Debt Management, Credit and Risk Analyst, Ealing, Wembley

Team Manager - Social Work England registration required\n\nResponsible To: Responsible Individual\n\nLocation: Thrive Fostering Office, 2 Floor, 1-9 St. Ann’s Road, HA1 1LQ\n\nContract Type: Full-time, Permanent\n\nSalary: Competitive\n\nJob Purpose\n\nThe Team Manager will support the Registered Manager in leading and managing Fostering UK’s fostering service. This includes the supervision of social workers and administrative staff, oversight of foster carer assessments and reviews, quality assurance, and strategic development. The postholder will ensure the delivery of a high-quality, child-centered fostering service that meets or exceeds regulatory standards.\n\nKey Responsibilities\n\nLeadership & Supervision\n\nLine manage and supervise a team of Supervising Social Workers (SSWs) & Administrative Support Staff.\n\nProvide guidance, direction, and challenge to ensure high standards of practice and accountability.\n\nOversee staff performance, probation, appraisal, and where necessary, performance management processes.\n\nDeputise for the Registered Manager as required.\n\nFoster Carer Assessment & Review\n\nManage the assessment of prospective foster carers, ensuring compliance with agency standards and statutory timescales.\n\nSupervise Form F assessments and maintain quality assurance of reports.\n\nLine manage the Assessment Administrator ensuring that Statutory checks are completed within the required timescales.\n\nManage the annual review process for foster carers, ensuring timely completion and quality reporting.\n\nPanel & Quality Assurance\n\nCollaborate with the Panel Chair and Panel Administrator to schedule and prepare for panel meetings.\n\nMonitor and improve service quality through regular audits, QA reports, and reflective learning.\n\nPractice Development\n\nLead reflective practice groups to support continuous learning and development.\n\nPromote evidence informed practice and contribute to the development and delivery of staff training.\n\nSupport the implementation and review of agency policies and procedures.\n\nPlacement Oversight\n\nManage the Placement Officer to ensure effective and appropriate matching of children with foster carers.\n\nMonitor placement stability and outcomes, promoting good practice and placement security.\n\nSafeguarding\n\nPromote and uphold the safeguarding and welfare of children and young people at all times.\n\nEnsure staff and foster carers comply with safeguarding policies and complete mandatory training.\n\nLiaise with multi-agency partners, including LADOs, and provide safeguarding data to the Registered Manager and Ofsted as required.\n\nEnsure fostering household records and statutory checks are maintained and up to date.\n\nStrategic & Operational Management\n\nContribute to strategic planning and service development to support the Senior Management Team.\n\nWork within allocated budgets and support financial sustainability.\n\nLiaise with Ofsted and other regulatory bodies, including statutory notifications.\n\nRepresent and promote the agency with local authorities and external stakeholders.\n\nOut-of-Hours Support\n\nParticipate in the rota for the out-of-hours service.\n\nAdditional Responsibilities\n\nEnsure compliance with Health & Safety, Data Protection, and confidentiality policies.\n\nPromote equality, diversity, and inclusion in all aspects of the role.\n\nDemonstrate commitment to the ethos and values of Fostering UK.\n\nMaintain flexibility to meet service needs, including occasional evening and weekend work.\n\nHold a full UK driving license and meet travel requirements of the role.\n\nPerson Specification Essential\n\n * Qualified Social Worker with current Social Work England registration.\n\n * Experience as a Team Manager.\n\n * Significant experience in fostering services and team management.\n\n * Strong understanding of fostering regulations, safeguarding, and child development.\n\n * Proven ability to lead reflective practice and quality assurance processes.\n\n * Excellent communication, leadership, and organisational skills.\n\nDesirable\n\n * Knowledge of trauma-informed and therapeutic fostering approaches.\n\n * Experience in placement matching and strategic planning.\n\nWhat We Offer\n\n * Annual Growth/Development Bonus\n\n * 28 Days Annual Leave including Bank Holidays\n\n * Professional Supervision & CPD Opportunities\n\n * Pension Scheme\n\nPlease note: This post is subject to an Enhanced DBS check and robust vetting procedures

Financial Assessment Officer\n\nAnnual Salary: £28.00/hour (Umbrella)\nLocation: Wembley HA9\nJob Type: Temp until end of October 2026We are seeking two experienced Financial Assessment Officers. The ideal candidates will have a strong background in financial assessments for care packages, with proficiency in Mosaic and a strong preference for experience in Abacus. This role requires a positive, can-do attitude and the ability to hit the ground running.\n\nDay-to-day of the role:\n\nAssess, review, or reconsider entitlement to various support schemes such as Housing Benefit, Council Tax Support, Social Care financial assistance, and concessionary travel, ensuring compliance with current legislation and targeted timescales.\nResolve customer contacts at the first point of contact, ensuring high-quality service delivery across various access channels.\nLiaise effectively with customers, representatives, landlords, and internal and external stakeholders to resolve all claim types.\nHandle complex benefit cases, including investigating and resolving customer disputes, considering backdating requests, and dealing with cases involving deprivation of capital.\nMaintain and update Council Tax accounts, manage overpayments, and undertake home visits if required.\nUndertake assessments for Residential and Domiciliary care to ensure accurate contributions and maximise revenue.Required Skills & Qualifications:\n\nExperience in financial assessments for care packages.\nProficiency in Mosaic is required; experience in Abacus is strongly desired.\nExcellent knowledge of relevant IT systems, policy, and procedures.\nAbility to understand and assimilate information, analyse conflicting sources of information, and make sound reasoned decisions.\nExcellent interpersonal, verbal, and written communication skills.\nAbility to work independently and as part of a team, managing a high workload under pressure.To apply for the Financial Assessment Officer position, please submit your CV detailing your relevant experience

Location: London & Home Counties\n\n Salary: £35,000 – £42,500 + package\n Our client is a growing main contractor with a strong pipeline of residential new build and refurbishment schemes. They are seeking an experienced Resident Liaison Officer to act as the key point of contact between site teams and residents.\n\n The Role\n You will play a crucial role in ensuring smooth communication between residents, clients, and site teams across live construction projects.\n\n Key Responsibilities\n \nActing as the primary contact for residents during works \nManaging complaints, queries, and access arrangements \nOrganising resident meetings, newsletters, and updates \nSupporting site teams with programme communication \nEnsuring a positive customer experience throughout the project Requirements\n \nPrevious experience as an RLO within construction \nExperience on new build, residential, and refurbishment schemes \nStrong communication and interpersonal skills \nAbility to manage challenging situations professionally Package\n \n£35,000 – £42,500 salary \n25 days annual leave \n5% pension \nDiscretionary bonus scheme

Job Overview\nWe are seeking a dedicated and professional Accommodation Officer to oversee and manage housing arrangements within our organisation. The successful candidate will be responsible for coordinating accommodation services, ensuring tenant satisfaction, and maintaining effective communication with stakeholders. This role offers an excellent opportunity for individuals with strong organisational and negotiation skills to contribute to a well-functioning housing environment. The Accommodation Officer will work closely with tenants, service providers, and internal teams to facilitate smooth operations and uphold high standards of service delivery.\n\nResponsibilities\n\n * Manage and coordinate accommodation allocations in accordance with organisational policies and tenant needs.\n\n * Act as the primary point of contact for tenants regarding housing queries, concerns, and requests.\n\n * Negotiate lease terms, renewals, and other agreements with tenants and external partners to ensure favourable outcomes.\n\n * Maintain accurate records of accommodation details using Yardi or similar property management software.\n\n * Conduct regular inspections of housing units to ensure safety, cleanliness, and compliance with regulations.\n\n * Liaise with maintenance teams to coordinate repairs and upgrades as required.\n\n * Prepare reports on occupancy rates, tenant feedback, and other relevant metrics for management review.\n\n * Assist in the development of policies related to accommodation services and tenant engagement initiatives.\n\nSkills\n\n * Proven experience in negotiation, with the ability to reach mutually beneficial agreements efficiently.\n\n * Proficiency in Yardi or comparable property management systems is highly desirable.\n\n * Excellent organisational skills with attention to detail in record keeping and documentation.\n\n * Strong communication skills, both written and verbal, enabling effective interaction with tenants and stakeholders.\n\n * Ability to prioritise tasks effectively in a fast-paced environment while maintaining professionalism.\n\n * Problem-solving aptitude with a proactive approach to resolving issues promptly.\n\n * Knowledge of relevant housing legislation and regulations is advantageous but not essential. This role provides an engaging opportunity for motivated individuals eager to contribute positively within a dynamic housing environment while developing their professional expertise in property management and tenant relations

Health and Safety Officer - Secondary School - Hillingdon - ASAP Start - Full-Time\n\nAre you an experienced Health and Safety Officer or someone with a strong background in maintaining safe working environments within education or similar settings?\n Are you organised, proactive, and passionate about ensuring the highest standards of health and safety?\n\nTradewind Recruitment is working with a welcoming and well-regarded secondary school in Hillingdon seeking a Health and Safety Officer to join their team on a full-time, long-term basis, starting ASAP. This is a fantastic opportunity to play a key role in maintaining a safe, compliant, and well-managed school environment for staff and students.\n\nHealth and Safety Officer - Role Overview\n As a Health and Safety Officer, you will be responsible for overseeing and implementing health and safety procedures across the school site. Your responsibilities will include:\n\nMonitoring and reviewing health and safety policies and procedures\nConducting regular site inspections and risk assessments\nEnsuring compliance with health and safety legislation and school policies\nRecording and investigating incidents, accidents, and near misses\nProviding guidance and training to staff on health and safety practices\nLiaising with external agencies and contractors where required\nMaintaining accurate records and documentation\nSupporting emergency procedures, including fire safety and evacuation drills\nPromoting a culture of safety and wellbeing across the schoolRequirements\n\nPrevious experience in a health and safety role, ideally within a school or public sector environment\nRelevant health and safety qualification (e.g. NEBOSH or equivalent) desirable\nStrong knowledge of UK health and safety legislation\nExcellent organisational and problem-solving skills\nAbility to work independently and take initiative\nStrong communication skills and the ability to train and support staff\nEnhanced DBS on the Update Service (or willingness to apply)What's on Offer\n\nA supportive and well-managed secondary school in Hillingdon\nFull-time role: Monday to Friday, all year round (or term-time plus, depending on school needs)\nA key role in ensuring a safe and compliant school environment\nOngoing training and professional development opportunities\nPotential for a long-term or permanent positionHow to Apply\n\nIf you are a Health and Safety Officer or have relevant experience and are looking for a full-time opportunity in Hillingdon starting ASAP, we would love to hear from you.\n\nFor more information, please contact Elizabeth Topley by emailing or calling (phone number removed) (option 3)

Pertemps Network Group are currently recruiting for Civil Enforcement Officers to join a reputable housing provider within their Parking Services team.\n\n Rate: £16-£17 PAYE per/hr\n Contract: Temporary\n Working Pattern: Full-time | Shift-based (5 over 7 days)\n Client: Reputable Housing Provider\n Working Model: Fully Onsite\n\nThis is a frontline enforcement role responsible for monitoring and enforcing parking regulations across on-street and off-street locations, including controlled parking zones and pay-and-display areas.\n You will play a key role in maintaining compliance with parking legislation while delivering a professional and customer-focused service to residents and visitors.\n\nKey Responsibilities\nPatrol designated areas to identify parking contraventions\nIssue Penalty Charge Notices (PCNs) using handheld devices\nMonitor CCTV and camera-based enforcement systems\nRecord accurate evidence including photographs and written reports\nEnsure signage and road markings are compliant and report defects\nProvide assistance and respond to public enquiries professionally\nMaintain communication with control teams via radio systems\nDrive or operate council-issued vehicles in line with procedures\nReport abandoned vehicles, defects, or safety concerns\nAttend hearings or tribunals where required\nWork collaboratively with internal teams, police, and external partnersEssential Requirements To be considered\n\nLevel 2 City & Guilds or WAMITAB in Parking Enforcement and Conflict Management\nFull UK Driving Licence\nExperience working in a customer-facing or public service environment\nAbility to deal calmly with challenging situations\nStrong written and verbal communication skills\nExperience using handheld devices or mobile technology\nAbility to work independently and as part of a team\nWillingness to work outdoors in all weather conditions\nFlexibility to work shift patterns including evenings, weekends, nights and bank holidaysAdditional Information\nFully on-site role\nCouncil vehicle provided for operational duties\nPublic transport is not suitable for operational patrol duties\nFull uniform and equipment provided\nCompliance checks including DVLA verification required\nPhysically demanding role requiring regular walking and outdoor workWhy Apply? This is an excellent opportunity to join a well-established organisation delivering essential services to local communities. You will gain valuable enforcement experience while working within a supportive operational team.\n\nApply Now for the Civil Enforcement Officer role

Resident Liaison Officer – Social Housing Refurbishment\nEaling, West London\nA leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing.\nThe company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects.\nThe Role\nAs Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction.\nKey responsibilities include:\n * \n Acting as the main point of contact for residents throughout the refurbishment works\n * \n Carrying out resident consultations and pre-start meetings\n * \n Keeping tenants informed about programme timelines, access requirements and progress of works\n * \n Managing queries, concerns and complaints in a professional and proactive manner\n * \n Coordinating access to properties with the site team\n * \n Maintaining clear communication and accurate records to ensure a positive resident experience\nThe Works\nThe programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include:\n * \n External wall insulation (EWI)\n * \n Window replacements\n * \n Roofing works\n * \n External repairs and energy efficiency upgrades\nRequirements\n * \n Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works\n * \n Strong interpersonal and communication skills\n * \n Ability to build trust with residents and work closely with site teams\n * \n Organised with good administrative skills\n * \n Full UK driving licence and own vehicle required\nPackage\n * \n Generous salary\n * \n Car allowance and fuel card\n * \n Long-term secured work on a major framework\n * \n Opportunity to join a stable and growing contractor with an excellent reputation\nThis is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London.\nIf you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Job Title: Business Development Manager - Commercial Real Estate (CRE)\n\nLocation: West London\n Salary: £65,000 - £70,000 per annum\n Work Arrangement: Fully Office Based\n Employment Type: Permanent\n\nAbout the Role\n\nA West London-based financial institution is seeking an experienced Business Development Manager - Commercial Real Estate (CRE) to join its Intermediary Services division. This role is responsible for the origination and execution of Commercial Real Estate and Commercial Retail credit proposals, alongside the management of key client and introducer relationships.\n\nReporting to the Chief Business Officer, the successful candidate will play a key role in driving growth through high-quality credit origination while ensuring robust risk management and regulatory compliance.\n\nKey Responsibilities\n\nOriginate Commercial Real Estate credit proposals up to £20 million and Development Finance proposals up to £10 million\n\nDevelop, manage, and maintain strong relationships with introducers including brokers, accountants, solicitors, valuers, and other industry professionals\n\nUndertake initial assessment and processing of CRE and Commercial Retail lending proposals, providing clear recommendations prior to submission\n\nPresent shortlisted proposals to the Credit team for underwriting and support approval processes, including Credit Committee submissions\n\nConduct initial reviews, assessments, and investigations to minimise credit risk in line with internal policies and procedures\n\nUndertake site visits where required and prepare supporting assessment reports\n\nMaintain accurate pipeline reporting, tracking proposals through all stages to ensure disbursement targets are met\n\nMonitor market conditions, identify emerging opportunities or risk sectors, and provide strategic recommendations\n\nEnsure all credit decisions adhere to regulatory standards, Treating Customers Fairly (TCF) principles, and Customer First standards\n\nDesign and deliver credit training to branch teams to ensure strong understanding of lending policies and practices\n\nSupport the Chief Business Officer across operational activities within the Retail Credit function\n\nLiaise with solicitors, valuation firms, credit teams, and credit administration to ensure smooth approval, disbursement, and post-disbursement processes\n\nPresent proposals and product introductions or renewals to Risk Committee and other UK management committees\n\nSkills & Experience Required\n\n3-5 years' experience in underwriting or assessing credit proposals, ideally within Commercial Real Estate\n\nStrong knowledge of the UK lending environment and regulatory framework\n\nExisting relationship base with business introducers\n\nProficient in Microsoft Office applications\n\nProven ability to balance commercial objectives with effective risk management\n\nStrong communication skills with the ability to clearly articulate and summarise complex credit arguments\n\nPersonal Attributes\n\nAble to work independently and collaboratively within a team environment\n\nEnthusiastic, proactive, and willing to take on new challenges\n\nHighly organised with strong attention to detail\n\nConfident decision-maker with a measured and analytical approach\n\nWhy Apply?\n\nThis is an excellent opportunity for a CRE professional to join a growing organisation in a senior origination role, offering strong earning potential, exposure to high-value transactions, and the chance to influence credit strategy within a fully office-based environment

Housing Resolutions Officer\n\nRate of pay: £21.41 PAYE or £28.19 umbrella\nLocation: HA9\nJob Type: Full-time temporary role\nContract End Date: 31/10/2026 with possible extensionWe are seeking a dedicated Housing Resolutions Officer to provide comprehensive housing options advice and support to households in temporary accommodation. This role involves promoting effective move-on to settled housing options, conducting suitability reviews, and managing related enforcement activities. The ideal candidate will have a strong background in housing law and experience working with vulnerable groups.\n\nDay-to-day of the role:\n\nVisit households in temporary accommodation to provide advice on housing options, managing expectations based on individual needs and housing priorities.\nCollaborate with housing teams to monitor and support bidding activity, ensuring households make informed housing choices.\nRefer households to relevant agencies for additional support, including employment, training, and social services.\nProvide guidance on employment opportunities and benefit entitlement in light of welfare reforms.\nEnforce tenancy conditions and manage breaches effectively, including handling cases of harassment and anti-social behaviour.\nInvestigate domestic violence cases and manage safety risks for affected households.\nPromote efficient use of the temporary accommodation budget by reviewing and optimizing housing transitions.\nConduct tenancy audits, investigate fraud, and ensure compliance with housing legislation and council policies.\nRespond to enquiries and complaints, maintaining high levels of customer satisfaction and adhering to legal and procedural standards.Required Skills & Qualifications:\n\nProven experience in housing or a related field, particularly in advising and supporting vulnerable groups.\nStrong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.\nExcellent communication and interpersonal skills, capable of managing difficult situations and maintaining positive relationships.\nAbility to work under pressure, prioritize tasks, and meet deadlines.\nProficient in IT, including Microsoft Office and housing management systems.\nMust be able to travel extensively within and potentially outside the borough for property visits.To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role

___ is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence. Our main focus is to create a friendly, safe, and warm environment for everyone in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care. ___ are continuously looking to recruit talented individuals to join our caring, enthusiastic, and supportive team. Everyone here has a fundamental part to play in our continued success and growth. Follow our CEO ___ or ___ to find out more about us. Job Overview The Regional Manager is a senior leadership role responsible for driving operational excellence, regulatory compliance and high-quality care across a portfolio of care homes. Reporting to the Operations Director/Chief Operating Officer, the role provides strategic oversight and operational leadership to Registered Managers and senior teams across the region. You will ensure the delivery of outstanding person-centred care while maintaining strong governance, operational performance and workforce stability. This role requires an experienced leader who can inspire teams, strengthen quality frameworks and support services to consistently meet and exceed regulatory standards. Key Responsibilities • Provide leadership and operational oversight across multiple care homes through Registered Managers, • Drive a culture of accountability, high performance and person-centred care, • Ensure all homes maintain strong compliance with CQC regulations and quality standards, • Lead and support services through inspections and quality improvement initiatives, • Conduct regular governance reviews and operational visits across homes, • Oversee quality assurance processes including audits, safeguarding oversight and incident management, • Work closely with senior leadership to deliver operational strategy and service improvements, • Support occupancy growth and operational sustainability across the region, • Work with finance teams to ensure services operate efficiently while maintaining high standards of care, • Coach and develop Home Managers and senior staff to strengthen leadership capability, • Engage with residents, families and external partners to ensure positive care experiences About You • Experienced operational leader within the health and social care sector, • Strong understanding of care home regulation and quality governance, • Proven ability to support and develop Home Managers and senior teams, • Confident managing multiple services and driving performance improvements, • Strong leadership, communication and stakeholder engagement skills, • Passionate about delivering high-quality, person-centred care, • Strong knowledge of CQC standards and regulatory compliance, • Experience supporting services through inspections and quality improvement, • Full UK driving licence and ability to travel across services Package and Benefits • Competitive salary, • Leadership development opportunities, • Opportunity to shape and influence operational performance across multiple services, • Supportive senior leadership team within a growing care organisation

Marks Consulting Partners are currently looking for a Housing Advice & Homeless Prevention Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Managing a caseload of residents at risk of homelessness, providing tailored housing advice and prevention solutions, • Assessing homelessness applications in line with Housing Act 1996 (Part VII) and relevant legislation, • Delivering proactive homelessness prevention, including early intervention and crisis management, • Supporting residents to access a wide range of housing options, including private rented sector and move-on accommodation, • Working closely with landlords, agents and partner organisations to secure suitable housing solutions, • Providing advice on tenancy rights, security of tenure and welfare benefits to prevent homelessness, • Managing complex and high-risk cases, including safeguarding and vulnerability considerations, • Liaising with internal teams such as Allocations, Social Care and other services to deliver a joined-up approach, • Maintaining accurate case records and ensuring all statutory duties are met within required timescales, • Handling complaints, member enquiries and representing the service at meetings where required, • Identifying and preventing fraudulent applications for housing assistance, • Contributing to service improvement and supporting delivery of housing and homelessness strategies, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working within Housing Options, Homelessness Prevention or a similar housing role, • Strong knowledge of homelessness legislation, particularly Housing Act 1996 Part VII, • Experience managing a caseload and delivering housing advice to vulnerable residents, • Ability to handle complex cases and work in a fast-paced environment, • Strong communication and negotiation skills, • Experience working with multiple stakeholders including landlords and support agencies, • Good understanding of safeguarding and supporting vulnerable households, • Strong organisational skills and ability to maintain accurate records

Marks Consulting Partners are currently looking for a Home Finder Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Procuring private rented sector (PRS) properties to support homelessness prevention, relief and temporary accommodation duties, • Building and maintaining strong relationships with landlords, letting agents and private sector partners to increase housing supply, • Negotiating with landlords and managing agents to secure suitable accommodation for residents, • Supporting residents to access PRS accommodation, reducing reliance on temporary accommodation, • Ensuring all properties meet required standards, compliance and legislative requirements, • Carrying out property inspections prior to acquisition and during use, • Maintaining accurate records of landlord engagement and property procurement activity, • Working collaboratively with internal teams to meet housing demand and deliver statutory duties, • Meeting targets for securing accommodation and contributing to service performance, • Providing advice and guidance to landlords and promoting the benefits of working with the Council, • Supporting placements into temporary accommodation where required and participating in duty rotas, • Contributing to service improvement and identifying opportunities to increase efficiency and housing supply, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working in a customer-focused housing or property role, • Strong knowledge of homelessness legislation, particularly the Homelessness Reduction Act 2017, • Experience working with private landlords or within the PRS market, • Strong negotiation and influencing skills, • Ability to manage a busy workload and work to targets, • Excellent communication skills with the ability to build relationships with a range of stakeholders, • Good understanding of housing standards, compliance and landlord responsibilities, • Ability to work independently and as part of a team, • Full UK driving licence and access to a vehicle

Marks Consulting Partners are currently looking for a Home Finder Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Procuring private rented sector (PRS) properties to support homelessness prevention, relief and temporary accommodation duties, • Building and maintaining strong relationships with landlords, letting agents and private sector partners to increase housing supply, • Negotiating with landlords and managing agents to secure suitable accommodation for residents, • Supporting residents to access PRS accommodation, reducing reliance on temporary accommodation, • Ensuring all properties meet required standards, compliance and legislative requirements, • Carrying out property inspections prior to acquisition and during use, • Maintaining accurate records of landlord engagement and property procurement activity, • Working collaboratively with internal teams to meet housing demand and deliver statutory duties, • Meeting targets for securing accommodation and contributing to service performance, • Providing advice and guidance to landlords and promoting the benefits of working with the Council, • Supporting placements into temporary accommodation where required and participating in duty rotas, • Contributing to service improvement and identifying opportunities to increase efficiency and housing supply, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working in a customer-focused housing or property role, • Strong knowledge of homelessness legislation, particularly the Homelessness Reduction Act 2017, • Experience working with private landlords or within the PRS market, • Strong negotiation and influencing skills, • Ability to manage a busy workload and work to targets, • Excellent communication skills with the ability to build relationships with a range of stakeholders, • Good understanding of housing standards, compliance and landlord responsibilities, • Ability to work independently and as part of a team, • Full UK driving licence and access to a vehicle

Marks Consulting Partners are currently looking for a Home Finder Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Procuring private rented sector (PRS) properties to support homelessness prevention, relief and temporary accommodation duties, • Building and maintaining strong relationships with landlords, letting agents and private sector partners to increase housing supply, • Negotiating with landlords and managing agents to secure suitable accommodation for residents, • Supporting residents to access PRS accommodation, reducing reliance on temporary accommodation, • Ensuring all properties meet required standards, compliance and legislative requirements, • Carrying out property inspections prior to acquisition and during use, • Maintaining accurate records of landlord engagement and property procurement activity, • Working collaboratively with internal teams to meet housing demand and deliver statutory duties, • Meeting targets for securing accommodation and contributing to service performance, • Providing advice and guidance to landlords and promoting the benefits of working with the Council, • Supporting placements into temporary accommodation where required and participating in duty rotas, • Contributing to service improvement and identifying opportunities to increase efficiency and housing supply, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working in a customer-focused housing or property role, • Strong knowledge of homelessness legislation, particularly the Homelessness Reduction Act 2017, • Experience working with private landlords or within the PRS market, • Strong negotiation and influencing skills, • Ability to manage a busy workload and work to targets, • Excellent communication skills with the ability to build relationships with a range of stakeholders, • Good understanding of housing standards, compliance and landlord responsibilities, • Ability to work independently and as part of a team, • Full UK driving licence and access to a vehicle

This is a fantastic opportunity for an experienced Resident Liaison Officer to play a key role in delivering high-quality resident engagement across major works and capital projects. Working at the heart of housing and regeneration programmes, you will be instrumental in ensuring residents are fully informed, supported, and confident throughout the lifecycle of works affecting their homes. Key Responsibilities • Act as the main point of contact for residents, providing clear, timely, and empathetic communication before, during, and after works., • Lead on resident engagement and consultation activities, including statutory leaseholder consultations, ensuring residents feel informed and involved from the outset., • Coordinate and attend meetings between residents, contractors, and project teams, ensuring queries and concerns are effectively managed and resolved., • Identify and support vulnerable residents, working closely with internal teams and contractors to provide tailored assistance where needed., • Maintain accurate and up-to-date records of all resident interactions, enquiries, complaints, and escalations, ensuring responses meet agreed timeframes., • Manage resident choices and preferences, ensuring all decisions are recorded and communicated appropriately., • Support the complaints process, working collaboratively to deliver timely and customer-focused resolutions., • Carry out resident satisfaction surveys and feedback exercises, analysing results and sharing insights with the wider team., • Work closely with repairs and maintenance teams to resolve any issues arising during the works programme., • Utilise internal systems to raise, track, and manage work requests efficiently. About You • You will have proven experience in a resident-facing or customer-focused role within housing, construction, regeneration, or a similar environment., • You understand the impact that building works can have on residents and are passionate about delivering a positive customer experience., • You are confident communicating with a wide range of stakeholders, from residents to contractors and internal teams., • You bring a proactive, solutions-focused approach and enjoy working as part of a collaborative team., • You have experience supporting vulnerable individuals and understand the importance of a sensitive and adaptable approach., • You remain calm and professional when handling challenging situations., • You are highly organised, able to manage multiple priorities, and meet deadlines in a fast-paced environment., • You have excellent written and verbal communication skills, with the ability to produce clear and professional documentation., • You are comfortable using ICT systems and maintaining accurate records. This role will involve regular travel to site and a mix of office and on-site working, sometimes in challenging environments. If you’re looking for a role where you can genuinely make a difference to residents’ experience during essential works, we’d love to hear from you. Apply today to take the next step in your career

Public Protection Officer Pay rate: £19.62 per hour Contract until: 31/08/2026 Location: London Borough of Harrow, Forward Drive, Harrow, HA3 8NT The London Borough of Harrow is seeking a committed and proactive Public Protection Officer to support the council's statutory enforcement functions. This role plays a key part in maintaining a clean, safe and well managed public realm across the borough. Key Responsibilities: Carry out enforcement duties relating to waste, nuisance and street based offences Conduct inspections, gather evidence and investigate allegations of environmental and public realm offences Take appropriate enforcement action, including issuing notices and preparing case files Provide education and advice to residents, businesses and the wider community Maintain accurate records and follow all relevant legislation and council proceduresRequirements: Full UK driving licence and ability to drive for work (business insurance required) DVLA licence check will be completed Strong communication and investigation skills Ability to work independently and confidently in a public facing enforcement role Shift Information: Officers work on a rotating shift pattern, including: Early starts from 6am (one week) Late finishes up to 6pm (another week) One late finish to 9pm every 8 weeks One Saturday shift every 4 weeks If you're motivated, confident engaging with the public, and passionate about protecting the local environment, we'd love to hear from you. About Pertemps: " Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: " The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: " Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed)

Role: Organisational Development & Learning Officer (G5) Location: Harrow (Hybrid working, depending on Line Manager) Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract: Temporary - 3 months Hours: 36 hours per week, Monday to Friday Hourly Rate: £16.71 PAYE On behalf of our client, Pertemps is recruiting a proactive and detail-oriented Organisational Development & Learning Officer to join the HR & OD team at the London Borough of Harrow. This is an excellent opportunity to contribute to the development and delivery of learning, engagement, and organisational development initiatives across the Council. Role Overview As a key member of the Organisational Development (OD) team, you will act as a first point of contact for internal and external stakeholders, supporting the delivery and coordination of learning and development activities. You will play a vital role in ensuring the smooth administration, evaluation, and continuous improvement of training programmes and employee engagement initiatives. Key Duties Act as a first point of contact for OD & Learning enquiries, providing professional support to staff and stakeholders Coordinate and support the delivery, evaluation, and continuous improvement of learning and development programmes Administer and co-present corporate induction programmes Process invoices and assist with monitoring team expenditure and reporting Maintain and update learning systems (LMS), including basic reporting on activity Liaise with training providers and support event logistics (venues, equipment, materials) Develop and prepare training materials, including handouts and workshop content Assist in coordinating staff surveys, performance review processes, and engagement activities Ensure accurate record-keeping and compliance with council policies (e.g. data protection, health & safety, equality) Candidate Profile Desired Minimum 2 years' experience in an HR or Organisational Development environment Experience using Learning Management Systems (LMS) (desirable) Degree-level education or equivalent experienceRequired Experience supporting administration, coordination, and logistics of training or programmes Strong organisational skills with the ability to prioritise and manage competing demands Excellent communication and interpersonal skills Confident working with a wide range of stakeholders and external providers Good working knowledge of Microsoft Office (Word, Excel, PowerPoint) High attention to detail with a proactive, can-do attitude Ability to work collaboratively across teams and adapt in a fast-paced environmentAbout us and our client: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)

Role: Private Sector Housing Officer London Borough of Harrow Location: Harrow, Middlesex, HA3 8NT Pay: £26.12 - £29.65 per hour (Umbrella) Contract: Full time, temporary assignment Start: ASAP About the Role The London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, healthy, and well managed homes. This is an excellent opportunity for someone with strong technical knowledge of housing legislation and a passion for protecting tenants' rights. Key Responsibilities Carry out inspections of privately rented properties using the Housing Health and Safety Rating System (HHSRS). Identify hazards, assess risks, and determine the most appropriate enforcement action. Manage and enforce HMO licensing, selective licensing, and additional licensing schemes. Investigate complaints relating to disrepair, overcrowding, illegal eviction, and landlord harassment. Prepare and serve statutory notices, civil penalties, and other enforcement actions under the Housing Act 2004 and related legislation. Provide advice and guidance to landlords, tenants, and managing agents on legal responsibilities and best practice. Work collaboratively with internal teams and external partners including Environmental Health, Fire Services, and Social Care. Maintain accurate case records, evidence files, and reports to support enforcement decisions. Skills & Experience Required Strong working knowledge of housing legislation, including HHSRS, HMO regulations, and enforcement powers. Experience conducting property inspections and preparing enforcement notices. Ability to manage a varied caseload and work independently. Excellent communication skills with the ability to engage confidently with landlords, tenants, and partner agencies. A background in Environmental Health, Housing Standards, or similar regulatory roles is highly desirable. HHSRS certification is preferred (or willingness to work towards it). About Pertemps: Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed)

We are looking for an experienced and motivated Housing Allocations Officer to join a busy housing team. You will play a key role in delivering the organisation’s housing allocation scheme, ensuring properties are allocated fairly, efficiently and in line with policy, legislation and service targets. This is an excellent opportunity for someone with a strong background in housing allocations, lettings or homelessness services who is passionate about making a real difference to residents. Key Responsibilities Manage the allocation of social housing in line with the organisation’s allocation scheme and relevant legislation Process nominations, shortlisting and offers for council and Registered Provider properties Coordinate the letting of temporary accommodation including PSL, hostels and PRS placements Liaise with Registered Providers, landlords and internal teams to maintain housing supply pipelines Assess housing applications and ensure accurate banding and priority decisions Monitor voids and ensure timely turnaround and re-letting of properties Maintain accurate records and produce performance reports and statistics Respond to enquiries from applicants, MPs, councillors and other stakeholders Support regeneration and decant programmes where requiredAbout You Experience working in housing allocations, lettings or a similar role Strong knowledge of housing legislation, allocation schemes and homelessness duties Experience working with Registered Providers and nomination agreements Ability to manage a high-volume caseload with accuracy and attention to detail Excellent communication and stakeholder management skills Strong IT and data management skillsIf you have the relevent skills then apply

Resident Liaison Officer - Ealing- Planned Maintenance Salary: Up to £34K + package Location: Ealing Job Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Ealing area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines. Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. Strong IT skills to manage scheduling, reporting, and communication. A proactive and customer-focused approach to problem-solving. Ability to work well within a team and manage multiple tasks simultaneously If you are interested in this position please apply or if you would like to have a confidential chat please call office and speak to Taylor Johnston. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer. INDTJ

Resident Liaison Officer | Brent | £22.57 per hour Social Housing – Planned Works & Refurbishment Are you a customer-focused professional with experience in the social housing sector We are seeking a dedicated Resident Liaison Officer (RLO) to join our team in Brent. This is a vital role acting as the primary link between our residents, the local authority, and our site delivery teams. If you excel at building relationships, managing expectations, and ensuring a high standard of resident satisfaction during major works programs, we want to hear from you. THE OFFER Pay Rate: £22.57 per hour Location: Brent (Covering various schemes across the Borough) Sector: Social Housing / Property Services Requirements: Full UK Driving Licence and access to a vehicle are essential. Contract: Ongoing Contract / Permanent opportunities. THE ROLE As the Resident Liaison Officer, you will be the face of the project. You will ensure that residents are fully informed and supported throughout the duration of planned maintenance and refurbishment works. Key Responsibilities: Resident Engagement: Conduct pre-start surveys and home visits to introduce the works and explain the process to residents. Communication: Distribute letters, notices, and newsletters to keep the community updated on project timelines. Choice Management: Assist residents in making selections for internal works (e.g., kitchen/bathroom colours and finishes) and ensure these are accurately recorded. Conflict Resolution: Act as the first point of contact for any resident queries or complaints, resolving issues swiftly and professionally on-site. Liaison: Coordinate between site managers, trade operatives, and residents to ensure access is gained and works proceed smoothly. Documentation: Maintain accurate resident files, visit logs, and satisfaction surveys to provide clear audit trails for the client. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within the Social Housing sector. Communication: Exceptional interpersonal skills with the ability to communicate with a diverse range of residents. Resilience: Ability to remain calm and professional in challenging situations or when dealing with difficult complaints. Mobility: Must hold a full UK Driving Licence and be comfortable travelling between different sites within the Brent area. IT Literacy: Proficient in using Microsoft Office and mobile devices for logging site data. Organisation: Strong time management skills to handle multiple residents and workstreams simultaneously. If you are a proactive RLO looking for a rewarding role in West London, please apply now with your updated CV

Job Title: Secondary Admission Officer Location: Hounslow - Hybrid working - 2 days office / 3 remote (after training) Hourly rate £16.14 PAYE / £21.37 Umbrella per hour Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are seeking a highly organised and detail-oriented individual to join our Admissions team as a Secondary Admissions Officer. This is an exciting opportunity to play a key role in supporting the effective delivery of school admissions, ensuring every application is processed accurately and within statutory deadlines. You will be responsible for managing and maintaining admissions data, supporting families through the admissions process, and working collaboratively with schools and external agencies. Key Responsibilities Accurately enter, update and maintain admissions data using internal systems and databases Process and track applications, ensuring all documentation is completed to a high standard Use IT systems to manage records, produce reports and monitor outcomes Respond to enquiries from parents, schools and external partners, providing a high level of customer service Handle sensitive or complex cases with professionalism, discretion and empathy Support the wider admissions process, ensuring compliance with policies and procedures About You We are looking for someone who has: Excellent attention to detail, with proven experience in accurate data entry and document processing Strong IT skills, including experience using databases for data management, tracking and reporting The ability to manage large volumes of information while maintaining accuracy under pressure Outstanding communication skills, with experience working in a customer- or client-facing environment The ability to deal sensitively with complex or sometimes distressing situations Experience in a school or admissions environment Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are recruiting on behalf of Ealing Council for a Prevent & Hate Crime Officer to join the Safer Communities Department. Contract Details: Type: Temporary Pay: £20.96 per hour (PAYE) / £27.89 per hour (Umbrella) Location: Perceval House, Ealing Working Arrangements: Hybrid, 1- 2 days per week in the office Hours: Part Time role working, 21 hours per weekThis is a key role supporting Ealing Council's work on Prevent, counter terrorism (CONTEST), and hate crime, helping to build strong community resilience and safeguard vulnerable individuals. About the Role The Community Resilience Support Officer will play a central role in supporting the delivery of the council's Counter-Terrorism strategy (CONTEST), including leading the coordination of Ealing's multi-agency Channel Panel for individuals vulnerable to radicalisation. The role also supports the development and delivery of the council's Hate Crime Strategy, coordinating partnership boards, stakeholder engagement, and awareness campaigns across the borough. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Coordinate Ealing's CONTEST Board, Channel Panel, and Hate Crime Partnership meetings, including agendas, minutes, and reports for senior leadership Manage information sharing for Channel and safeguarding panels Maintain quarterly forward plans and team activity schedules Oversee shared digital work spaces and Prevent and Community Resilience mailboxes Support monitoring and reporting for the Community Cohesion Resilience Programme Develop and maintain databases to track delivery and outcomes Communicate effectively with internal and external stakeholders Build community links and encourage civil society participation in resilience initiatives Support the establishment of a Community Resilience Forum Contribute to local risk assessments and action plans for Prevent and hate crime Design and distribute feedback surveys using Microsoft Forms Conduct project visits to ensure quality assurance Produce monthly tension logs and quarterly service reports Promote equality, diversity, and inclusion in all work Ensure compliance with GDPR, confidentiality, and health & safety requirements Support ad hoc duties within the Community Resilience Team as requiredKey Relationships You will work closely with: Children's Services, Adult Social Care, Housing, Youth Justice, Public Health, and Community Safety Voluntary and faith sector organisations Metropolitan Police Service and Probation NHS partners and Integrated Care Boards Schools, colleges, and the University of West LondonEssential Knowledge, Skills and Experience Sound knowledge of hate crime and the Prevent strand of the UK Government's counter-terrorism strategy Excellent written and verbal communication skills, including report writing and minute-taking Experience managing projects, coordinating events, and meeting deadlines Ability to analyse and present data to inform decision-making Strong partnership-working and influencing skills Confident use of Microsoft Office, web tools, and social media Educated to degree level or equivalent in a relevant field Experience delivering public safety or community resilience initiatives, ideally in a local authority or multi-agency environment Experience designing and delivering workshops or training sessionsApply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Health & Safety Officer – North West London Project: £50M Residential Development Salary: £70,000 per annum An excellent opportunity has arisen for an experienced Health & Safety Officer to join a major £50 million residential construction project in North West London. This role is ideal for a proactive and detail-oriented professional with a strong background in construction health and safety. About the Role You will be responsible for promoting and maintaining the highest standards of health, safety, and compliance across the project. Working closely with site teams and management, you will ensure all activities are carried out in line with current legislation and best practice. Key Responsibilities * Implement and monitor health & safety policies and procedures on site * Conduct regular site inspections and audits * Ensure compliance with UK health & safety legislation and company standards * Identify hazards and implement corrective actions * Deliver toolbox talks and safety briefings * Investigate incidents and produce detailed reports * Liaise with site teams, subcontractors, and external bodies * Maintain accurate health & safety documentation Requirements * Proven experience as a Health & Safety Officer within the construction industry * Strong knowledge of UK health & safety regulations * NEBOSH qualification (or equivalent) preferred * Excellent communication and organisational skills * Ability to influence and promote a positive safety culture on site What’s on Offer * Competitive salary of £70,000 * Opportunity to work on a high-value residential development * Supportive and professional working environment * Long-term career progression opportunities This is a fantastic opportunity for a Health & Safety professional to play a key role in ensuring the safe delivery of a major residential project in North West London

Resident Liaison Officer – Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: * Acting as the main point of contact for residents throughout the refurbishment works * Carrying out resident consultations and pre-start meetings * Keeping tenants informed about programme timelines, access requirements and progress of works * Managing queries, concerns and complaints in a professional and proactive manner * Coordinating access to properties with the site team * Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: * External wall insulation (EWI) * Window replacements * Roofing works * External repairs and energy efficiency upgrades Requirements * Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works * Strong interpersonal and communication skills * Ability to build trust with residents and work closely with site teams * Organised with good administrative skills * Full UK driving licence and own vehicle required Package * Generous salary * Car allowance and fuel card * Long-term secured work on a major framework * Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you’d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants)

Parking Appeals & Processing Officer Location: Ealing (Hybrid / Office-based - up to 5 days per week depending on workload) Contract: 3 months (likely extension) Pay Rate: £20.96 per hour (PAYE) £27.33 per hour (Umbrella) Preferred Start Date: ASAP Interview Dates: ASAP About the Role Ealing Council is seeking an experienced Parking Appeals & Processing Officer to support the Business Processing Manager in delivering an efficient and effective parking administration service. This role plays a key part in ensuring statutory timescales are met, customer enquiries are handled professionally, and appeals are prepared and presented in line with current parking legislation. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Prepare and present appeal cases for London Tribunals, including collating evidence and attending hearings on behalf of the Council. Consider and respond to PCN representations, applying discretion where appropriate and ensuring compliance with legislation and council policy. Update PCN and permit cases on parking systems and maintain accurate records and statistics using MS Excel. Respond to PCN and permit enquiries via telephone, email and post, including complaints and Member or MP enquiries. Assist with special projects, such as Controlled Parking Zones and website content updates. Keep up to date with legislative changes and embed them into day-to-day working practices. Support the training and induction of new team members. Liaise with internal departments and external bodies including London Tribunals, DVLA, Police, bailiffs, and Legal Services. Process non-automated permit applications, refunds, cancellations and debt registration cases. Handle challenging and confrontational customer situations with professionalism and empathy. Work flexibly, including evenings, weekends and across different borough sites where required. Key Performance Indicators High first-contact resolution rates for permit and PCN enquiries Consistently meeting turnaround times and SLAs Quality and outcomes of appeal cases Reduction in repeat correspondence Customer complaints resolved within agreed timescales Essential Experience, Skills & Knowledge (criteria must be addressed in application) Working knowledge of parking legislation, codes of practice and council policies Experience preparing appeal submissions for London Tribunals or Court Proven ability to respond to complex written enquiries and complaints, including Members / external bodies Strong IT skills including MS Word and Excel and parking administration systems Ability to prioritise workloads, meet deadlines and work under pressure Confident in representing the Council at appeal hearings Ability to manage and resolve difficult or confrontational situations Strong research and reporting skills Excellent communication skills, able to explain complex issues clearly and fairly Understanding of Equal Opportunities, customer service and public-sector values Confident in all spoken aspects of the role in English Essential Qualifications Experience working within Parking Services (ideally in a large, multi-functional organisation) Evidence of continuous professional development GCSE English and Maths (Grades A-C or equivalent) Desirable Experience Responding to PCN-related emails and complaints Processing and responding to PCN representations Excellent timekeeping and attendance Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Team Manager - Social Work England registration required Responsible To: Responsible Individual Location: Thrive Fostering Office, 2 Floor, 1-9 St. Anns Road, HA1 1LQ Contract Type: Full-time, Permanent Salary: Competitive Job Purpose The Team Manager will support the Registered Manager in leading and managing Fostering UKs fostering service. This includes the supervision of social workers and administrative staff, oversight of foster carer assessments and reviews, quality assurance, and strategic development. The postholder will ensure the delivery of a high-quality, child-centered fostering service that meets or exceeds regulatory standards. Key Responsibilities Leadership & Supervision Line manage and supervise a team of Supervising Social Workers (SSWs) & Administrative Support Staff. Provide guidance, direction, and challenge to ensure high standards of practice and accountability. Oversee staff performance, probation, appraisal, and where necessary, performance management processes. Deputise for the Registered Manager as required. Foster Carer Assessment & Review Manage the assessment of prospective foster carers, ensuring compliance with agency standards and statutory timescales. Supervise Form F assessments and maintain quality assurance of reports. Line manage the Assessment Administrator ensuring that Statutory checks are completed within the required timescales. Manage the annual review process for foster carers, ensuring timely completion and quality reporting. Panel & Quality Assurance Collaborate with the Panel Chair and Panel Administrator to schedule and prepare for panel meetings. Monitor and improve service quality through regular audits, QA reports, and reflective learning. Practice Development Lead reflective practice groups to support continuous learning and development. Promote evidence informed practice and contribute to the development and delivery of staff training. Support the implementation and review of agency policies and procedures. Placement Oversight Manage the Placement Officer to ensure effective and appropriate matching of children with foster carers. Monitor placement stability and outcomes, promoting good practice and placement security. Safeguarding Promote and uphold the safeguarding and welfare of children and young people at all times. Ensure staff and foster carers comply with safeguarding policies and complete mandatory training. Liaise with multi-agency partners, including LADOs, and provide safeguarding data to the Registered Manager and Ofsted as required. Ensure fostering household records and statutory checks are maintained and up to date. Strategic & Operational Management Contribute to strategic planning and service development to support the Senior Management Team. Work within allocated budgets and support financial sustainability. Liaise with Ofsted and other regulatory bodies, including statutory notifications. Represent and promote the agency with local authorities and external stakeholders. Out-of-Hours Support Participate in the rota for the out-of-hours service. Additional Responsibilities Ensure compliance with Health & Safety, Data Protection, and confidentiality policies. Promote equality, diversity, and inclusion in all aspects of the role. Demonstrate commitment to the ethos and values of Fostering UK. Maintain flexibility to meet service needs, including occasional evening and weekend work. Hold a full UK driving license and meet travel requirements of the role. Person Specification Essential Qualified Social Worker with current Social Work England registration. Experience as a Team Manager. Significant experience in fostering services and team management. Strong understanding of fostering regulations, safeguarding, and child development. Proven ability to lead reflective practice and quality assurance processes. Excellent communication, leadership, and organisational skills. Desirable Knowledge of trauma-informed and therapeutic fostering approaches. Experience in placement matching and strategic planning. What We Offer Annual Growth/Development Bonus 28 Days Annual Leave including Bank Holidays Professional Supervision & CPD Opportunities Pension Scheme Please note: This post is subject to an Enhanced DBS check and robust vetting procedures. TPBN1_UKTJ

Job Title: Local Welfare Assistance Officer Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Local Welfare Assistance Officer, you will play a vital role in supporting residents experiencing financial hardship. You will assess and administer applications for a range of discretionary funds, provide welfare benefits advice, collaborate with internal and external partners, and help residents achieve greater financial stability. Key Responsibilities Administer applications for Local Welfare Provision, Discretionary Housing Payments (DHP), and Discretionary Council Tax Support/Hardship schemes in line with legislation and local policy. Deliver high‑quality, timely assessments and make fair, evidence‑based decisions. Assist residents with applications and provide comprehensive advice on welfare benefits, expenditure minimisation, and debt issues. Conduct home visits where necessary and work collaboratively with community organisations, charities, landlords, housing teams, and the DWP. Maintain accurate records, produce statistical data, and manage your caseload effectively. Identify potentially fraudulent claims and escalate appropriately. Use council IT systems to process awards, load payments, and update case notes. Experience We are seeking applicants with recent experience in the following areas: Administering Local Welfare Provision / Household Support FundYou will have recent experience assessing emergency financial support applications, crisis awards, or household support funding, including verifying evidence, determining eligibility, and making decisions based on policy. Administering Discretionary Housing Payments (DHP)You will be confident reviewing and processing DHP applications, understanding housing need, affordability assessments, and the regulatory framework governing DHP awards. Administering a Discretionary Council Tax SchemeYou have experience assessing Council Tax Support Hardship Fund or a similar discretionary council tax reduction scheme, including calculating awards and applying local scheme criteria. What You'll Bring Strong knowledge of welfare benefits legislation, including Housing Benefit and Council Tax Support. Analytical skills and the ability to apply discretion impartially. Excellent communication skills, both written and verbal. Ability to work independently, manage competing priorities, and meet strict deadlines. Experience supporting vulnerable residents with empathy, professionalism, and confidentiality. Ability to use Word, Excel, and council IT systems confidently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties • Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.), • Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams, • Feed local needs into evolving construction plans and traffic management, • Stay close to the site team to keep community information accurate and current, • Plan and run drop-in events to inform the local community of construction works, represent our client at local events, • Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol, • Draft clear, plain-English updates for newsletters, letters, web, and social, • Identify and help deliver community benefits/social value (schools, clubs, charities), • Maintain engagement records in our CRM and produce short weekly updates Success Looks Like • Timely responses (acknowledge within 1 business day; resolve/close as agreed), • Fewer complaints/escalations; positive feedback from traders/residents, • Accurate, audit-ready engagement logs and brief weekly updates Required Experience • Community liaison on construction/infrastructure/housing projects (utilities, civils or similar), • Confident face-to-face engagement; calm de-escalation and complaints handling, • Clear writing for public audiences; event organisation, • Strong coordination skills; comfortable on live worksites, • Basic digital skills: email, CRM/Excel, social media monitoring, • Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience • Experience with local authority processes (permits, traffic management planning communications), • Infrastructure and/or construction experience, • Driving licence, • Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months

Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47.279 We are looking for an experienced Complaints Officer to join our Clinical Governance team at The London Clinic. This is a key role, central to how we respond to patient concerns and continuously improve our services. You will play an important part in delivering a high quality, responsive complaints service, ensuring every concern is handled with care, professionalism, and good attention to detail. This role would suit someone who is organised, comfortable managing complex complaints in a healthcare setting, confident engaging with patients, families, and senior stakeholders, and motivated by improving patient experience. About Us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London, just moments from Harley Street. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres including a hybrid theatre, and a wide range of specialist services. We are known for delivering high quality, patient centred care across complex medical and surgical specialties. Alongside our clinical excellence, patient experience, safety, and continuous improvement remain a clear priority across the organisation. This role sits within our Clinical Governance function, working closely with the Patient Experience team. Complaints and feedback are a vital part of how we learn and improve. As a Complaints Officer, you will be at the centre of this, ensuring concerns are managed professionally, fairly, and with empathy, while helping to drive meaningful improvements across the hospital. The Role You will take ownership of a caseload of complaints from receipt through to resolution, ensuring each case is managed in line with regulatory standards and internal processes. Working closely with clinical and non-clinical teams, you will carry out thorough investigations, produce clear and well-structured responses, and identify opportunities to strengthen services. This is a varied and fast paced role that requires resilience, sound judgement, and the ability to handle sensitive situations with confidence and professionalism Key Responsibilities: Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About You: Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Organised with good attention to detail. Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits We offer a range of benefits including flexible working and great career opportunities. Our core benefits are: Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development; with clear career pathways and access to further education. We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team. The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background. TPBN1_UKTJ

Duty Careline Officer London Borough of Hammersmith & Fulham Location: Hammersmith, London Contract: Initial 3-month contract Hours: 36 hours per week (including out-of-hours shifts) Pay Rates Standard Hours (Office Hours): £27.48 per hour (Umbrella) (£21.52 per hour (PAYE exclusive)) Out of Hours (4:00pm – 9:00am): £32.37 per hour (Umbrella) (£25.29 per hour (PAYE exclusive))Shift PatternsWeekdays: Days: 9:00am – 4:00pm Evenings: 3:45pm – 10:15pm Nights: 10:00pm – 9:15amWeekends (2 shifts only): Days: 9:00am – 9:15pm Nights: 9:00pm – 9:15am About the Role We are seeking a dedicated and responsive Duty Careline Officer to join the Careline service in Hammersmith. This vital role supports a 24/7 emergency call handling and response service, ensuring the safety and wellbeing of vulnerable residents. You will be responsible for operating the Careline and Emergency Control Room during core hours, while also contributing to out-of-hours coverage, including emergency visits. A full UK manual driving licence is essential for this role. Key Responsibilities Respond to all incoming telephone and alarm calls, assessing urgency and coordinating appropriate responses Provide emergency visiting support to service users, offering practical and emotional assistance Liaise with emergency services, care agencies, next of kin, and other stakeholders Maintain accurate and detailed records of all calls and actions taken Install telecare alarms and related equipment Coordinate responses to housing and repair issues for sheltered housing residents Handle out-of-hours (OOH) cases including homelessness support and welfare checks Investigate “no reply” alerts from care services and ensure appropriate follow-up Contact keyholders and manage emergency access situations General Duties Comply with all Council policies, procedures, and standards Uphold health & safety responsibilities at all times Participate in training, supervision, and performance reviews Maintain strict confidentiality and adhere to data protection regulations Build effective working relationships across teams and partner agencies Support emergency planning and business continuity arrangements Essential Requirements Full UK manual driving licence Strong communication and decision-making skills Ability to remain calm under pressure and respond to emergencies effectively Experience working in a customer-focused or emergency response environment (desirable) Competent IT skills for record-keeping and communication systems Willingness to undergo an Enhanced DBS check Why Join? This is an excellent opportunity to play a crucial role in supporting vulnerable residents within a dynamic and essential frontline service. You will gain valuable experience in emergency response, social care coordination, and public service delivery. Apply now to make a meaningful difference in your community

Noise & Nuisance Enforcement Officer South London | £26.52 per hour (Umbrella) A South London Local Authority is looking for an experienced Noise & Nuisance Enforcement Officer to join their busy Pollution Team. You’ll investigate statutory nuisance complaints, respond to noise issues, and take enforcement action where required—helping to protect residents and improve community wellbeing. Key Duties: Investigate complaints under the Environmental Protection Act 1990 Manage construction noise in line with the Control of Pollution Act 1974 Carry out site visits, gather evidence, and support enforcement action Provide advice to residents, businesses, and contractors What We’re Looking For: Proven experience in noise and nuisance enforcement Strong knowledge of relevant legislation Excellent communication and customer service skills Ability to manage workload and meet deadlines Confident working independently and as part of a team Essential: Full UK Driving Licence Access to a vehicle

Assessment Officer – Financial Assessments (Adult Social Care) £28 per hour (Umbrella) | £22.04 PAYE (exclusive) 36 hours per week | Hybrid Working Initial 6-month contract Brent Council is seeking two experienced Financial Assessment Officers to join their Customer Access team, supporting the delivery of high-quality financial assessment services within Adult Social Care. This is an excellent opportunity for professionals with strong experience in financial assessments for care packages, looking to work within a fast-paced local authority environment. Key Responsibilities Undertake financial assessments for adult social care services, including care packages, ensuring accuracy and compliance with relevant legislation and council policies Assess, review, and determine customer contributions and entitlements across a range of services Request, verify, and analyse financial information and supporting documentation Provide high-quality customer service, resolving queries at first point of contact where possible Manage a caseload effectively, meeting performance targets and deadlines Handle appeals, reconsiderations, and complex casework where required Work collaboratively with internal teams and external stakeholders to ensure seamless service deliveryKey Requirements Proven experience as a Financial Assessment Officer within a local authority setting Strong background in financial assessments for adult social care / care packages Experience using Mosaic (essential) Experience with Abacus (highly desirable) Good understanding of relevant legislation, guidance, and best practice Excellent communication and customer service skills Ability to manage workload independently in a hybrid working environment

Huntress Recruitment is currently supporting an NHS trust in West London to recruit a Contracts Officer to provide essential short-term support within a busy commissioning and contracts function. Following a recent organisational change, the team is undergoing transition and requires experienced administrators to support ongoing business-as-usual contract activity within a specialised care commissioning environment. Key Responsibilities Drafting, updating, and varying NHS contracts and associated documentation Maintaining accurate contract records and systems Providing high-level administrative support to the contracts team Responding to provider queries in a timely and professional manner Supporting contract monitoring, reporting, and data accuracy Ensuring documentation is complete, compliant, and up to dateAbout You Previous experience in NHS contracts, commissioning, or healthcare administration Strong administrative and organisational skills with excellent attention to detail Confident using contract or data management systems (e.g. Atamis or similar) Able to manage a busy workload and work at pace Strong communication skills and a proactive approachThis is a hands-on, fast-paced support role, ideal for someone who can quickly integrate into a team and add immediate value. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

The Estates and Facilities HSEQ Officer role involves supporting the health, safety, environmental, and quality management systems within the not-for-profit sector. Based in London, this permanent position is ideal for someone with a keen eye for compliance and operational efficiency in facilities management. Client Details The organisation is a well-established not-for-profit entity based in London, focusing on providing an exceptional working environment. They are committed to maintaining high standards of health, safety, and environmental compliance while fostering a supportive and professional workplace culture. Description The Estates and Facilities HSEQ Officer will be responsible for: Ensure compliance with health, safety, environmental, and quality regulations within the facilities management department. Conduct regular audits and risk assessments to identify and mitigate potential hazards. Develop, implement, and monitor HSEQ policies and procedures across all facilities. Provide guidance and training to staff on health and safety best practices. Maintain accurate records of incidents, inspections, and compliance activities. Collaborate with external contractors to ensure adherence to safety standards. Support the implementation of sustainability and environmental initiatives across the organisation. Produce detailed reports and recommendations for senior management on HSEQ performanceProfile A successful Estates and Facilities HSEQ Officer should have: Knowledge of health, safety, environmental, and quality management systems. A relevant qualification in health and safety or facilities management. Experience working in facilities management within the not-for-profit sector is advantageous. Strong organisational and communication skills to support effective policy implementation. Attention to detail and the ability to conduct thorough audits and risk assessments. Proficiency in maintaining and analysing compliance records and reports.Job Offer The successful Estates and Facilities HSEQ Officer will receive: Salary of up to £31,000 per annum Access to a comprehensive pension scheme. Opportunities for paid overtime. A permanent role within a respected not-for-profit organisation in London. Supportive and professional working environment.If you are passionate about maintaining high standards in health, safety, and environmental practices, this Estates and Facilities HSEQ Officer role in London could be the perfect fit for you. Apply today to join a rewarding career in the not-for-profit sector

Environmental Health Pollution Officer A local authority is seeking an experienced Environmental Health professional to join its Pollution (Noise & Nuisance) Team. This is a fast-paced, varied role dealing with complex statutory nuisance and pollution issues. Key responsibilities Investigate statutory nuisance complaints (noise, dust, smoke, fumes, light) Enforce Environmental Protection Act 1990 and related legislation Regulate construction sites and assess Section 61 applications Take enforcement action, gather evidence, and prepare legal cases Provide advice to residents, businesses, and stakeholders Manage complex and sensitive caseworkSenior / Principal level duties Lead complex investigations and projects Prepare prosecution cases and provide expert advice Support policy development and mentor junior staffAbout you Strong experience in statutory nuisance and pollution control Excellent knowledge of relevant legislation Good communication and organisational skills Ability to work independently and meet deadlines Full UK driving licence and access to a vehicleAdditional information Flexible working required, including occasional evenings Travel across the partnership area required

Regional Projects Officer London, SW1P (hybrid working with at least one day per week in the office) About Us The Education Endowment Foundation (EEF) is an independent charity dedicated to breaking the link between family income and educational achievement. We do this by supporting schools, colleges, and nurseries to improve teaching and learning through better use of evidence. We generate research evidence on effective practice in supporting learning outcomes and narrowing the socioeconomic attainment gap, and we work with education professionals to ensure this evidence is applied to achieve the maximum possible benefit for children and young people. The EEFs reach and impact have been tremendous: the English education system is now one of the most evidence-informed in the world. Over half of state primary and secondary schools have taken part in an EEF-funded trial, and 70% of all school leaders use the Teaching and Learning Toolkit to inform their decision-making. We are now looking for a Regional Projects Officer to join us on a full-time, fixed-term contract until August 2027. The Benefits • Salary of £34,600 - Flexible working opportunities - 27 days holiday a year (plus 8 bank holidays, including 3 which can be taken flexibly) - 2 festive season closure days - 6% employer pension contributions, minimum 3% employee contribution - Life insurance cover - Interest-free season ticket loan and cycle scheme - Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply) - Confidential Employee Assistance Programme This is a fantastic opportunity for a talented individual with experience of delivering projects and complex initiatives and an understanding of the education sector to join our highly influential organisation. Youll have the chance to make a real difference to both learners and teaching staff, whilst developing your skills and experience and gaining further expertise within the education sector. Whats more, youll discover a superb range of benefits designed to support you both in and outside of the workplace, focusing on your wellbeing, support and growth. The Role As a Regional Projects Officer, you will support the delivery of our Research Schools Network and Evidence Partnership for 16-19. Working across these networks, you will help turn research into practice, bringing schools and colleges together to improve outcomes for disadvantaged learners. You will work closely with Regional Leads and Programme Managers to co-ordinate activity, ensuring effective support is in place and that programmes run smoothly. Overseeing planning and monitoring for projects, you will support governance processes, co-ordinate events and training, and gather feedback and data to inform delivery. Additionally, you will: • Support communication and information sharing across the networks - Provide administrative, logistical and project support to Regional Leads - Respond to queries relating to the networks and their activity - Keep up to date with developments across the regions About You To be considered as a Regional Projects Officer, you will need: • Successful project management experience and experience supporting complex initiatives, preferably within the education sector - An understanding of the school and/or 16-19 education landscape in England, including range of provision, setting types and the needs of setting leaders and practitioners - Strong advocacy for equality, diversity and inclusion, ensuring these principles are upheld in all aspects of their work - Good IT literacy, especially with MS Excel and MS Word - An ability to work effectively both independently and in a hybrid team (part home-based, part office-based) - A willingness to travel regularly and occasionally stay overnight All EEF staff are subject to a Basic level check by the Disclosure and Barring Service (DBS). The closing date for this role is the 17th May 2026. Other organisations may call this role Education Project Officer, Education Programme Co-ordinator, Education Programme Officer, Partnerships Officer, or Delivery Officer. Webrecruit and the Education Endowment Foundation are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to deliver impactful educational work and improve outcomes for young people as a Regional Projects Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. TPBN1_UKTJ

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service • Up to 8% contributory pension scheme • Flexible working arrangements • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |