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Job Title: Special Educational Needs (SEN) Tribunal Officer Grade: PS10 (371–438) Directorate: Children, Schools & Learning Reports To: Senior Tribunal Officer Location: Surrey (Countywide travel required) Overall Purpose of the Role To lead and deliver a high-quality tribunal case management service for children and young people with Special Educational Needs (SEN) who are at risk of or engaged in appeals to the Special Educational Needs and Disability Tribunal (SEND). The role involves representing the Local Authority at tribunal hearings, ensuring statutory compliance, reducing parental recourse to tribunal, and delivering a solution-focused, legally robust service aligned with current legislation and best practice. Key Responsibilities1. Tribunal Case Management • Manage a caseload of approximately 145–150 SEND tribunal cases annually., • Lead identification, analysis, preparation, and review of tribunal cases., • Draft detailed responses, witness statements, and legal documentation., • Represent the Local Authority at SEND tribunal hearings., • Ensure statutory deadlines and procedural requirements are met.2. Legal & Statutory Compliance, • Maintain up-to-date knowledge of SEND legislation, statutory guidance, and case law., • Ensure compliance with the Children and Families Act 2014, SEND Code of Practice, and related frameworks., • Provide expert advice to SEN teams, schools, and senior leadership.3. Stakeholder & Partnership Working, • Work directly with parents/carers, schools, legal representatives, and multi-agency professionals., • Lead complex negotiations to resolve disputes and reduce escalation to tribunal where possible., • Build effective relationships across Children’s Services, Corporate Parenting, and partner agencies.4. Risk & Safeguarding, • Identify and escalate risks associated with complex cases., • Ensure safeguarding and wellbeing considerations are addressed appropriately., • Operate within confidentiality and information governance frameworks.5. Service Development, • Contribute to development of SEN policy, procedures, and service improvements., • Promote best practice and consistency across geographical SEN teams., • Support quality assurance processes and continuous improvement.6. People & Resource Management, • Provide operational leadership and support to team members where required., • Contribute to performance management and staff development., • Work with awareness of resource implications and budget constraints. Person SpecificationEssential, • Degree-level qualification or equivalent experience., • Significant experience within SEND services or tribunal/legal frameworks., • Proven complex case management experience in multi-disciplinary environments., • Strong knowledge of SEND legislation and statutory procedures., • Excellent advocacy, negotiation, and influencing skills., • Strong written communication skills (legal drafting experience desirable)., • Ability to manage high-volume, complex caseloads under pressure., • IT proficiency including MS Office and case management systems., • Full UK driving licence and willingness to travel countywide.Desirable, • Experience representing Local Authorities at SEND tribunals., • Experience managing or supervising staff., • Experience in policy development and service improvement initiatives.

To enhance service quality, foster trust, and create safer, more cohesive communities through acting as the key liaison between the organisation, our Customers, and External Managing Agents, overseeing the performance of external managing agents, resolving issues, ensuring estates are well-managed, driving compliance with agreed standards, maintaining financial transparency of service charges, and delivering high levels of resident satisfaction Client Details This organisation operates within the Not For Profit sector and is a well-established entity within the property management field. It is a medium-sized organisation dedicated to providing quality services and maintaining strong partnerships. Description Key relationships: • Finance team, particularly the Rent Setting and Service Charge Accountant, • Housing Team, • Customer Service Centre, • Customer Experience & Engagement Team, • Income Team, • Property Services Performance, Planning & Quality Teams, • Customer Wellbeing & Inclusion Teams, • Asset Management Team, • Development Team, • Finance Team, • Customers, • Legal Advisors/Solicitors, • Managing Agent Companies, • Local Authorities, • Auditors, • Ensure managing agent budgets and accounts meet legal and contractual requirements, preventing overspend and protecting residents' interests., • Accurately process and record requisitions to maintain clear financial audit trails., • Maintain transparent financial reporting to residents, minimising unexpected cost increases., • Ensure managing agents deliver services in full compliance with contractual terms, addressing any shortfalls quickly to maintain standards., • Hold agents accountable for agreed maintenance obligations, ensuring timely and high-quality delivery., • Drive continuous improvement in estate management through proactive performance reviews with agents., • Act as a single, consistent point of contact for residents on managing agent matters, ensuring timely responses and resolution., • Engage residents through AGMs and forums to address concerns and provide updates on estate management performance., • Build resident trust by delivering clear, regular communication and demonstrating responsiveness to feedback., • Work with internal teams to ensure estate management is integrated with neighbourhood priorities and services., • Implement estate-specific improvements to enhance safety, appearance, and resident satisfaction Profile A successful Managing Agent Liaison Officer should have: • Proven experience in property or estate management, preferably within a regulated sector., • Strong understanding of financial regulations, budget management, and service charge processes., • Knowledge of lease agreements, maintenance obligations, and contractual compliance., • High level of financial literacy with the ability to analyse, interpret, and report on financial data., • Strong numeracy skills, with the ability to identify and challenge unreasonable costs., • Ability to identify trends, analyse performance data, and implement targeted improvements., • Managing contractor performance and holding suppliers accountable to service level agreements., • Working with residents, leaseholders, or customers to resolve issues and improve satisfaction., • Coordinating across teams to deliver joined-up solutions., • Financial reporting and producing accurate, clear records for internal and external stakeholders. Job Offer • A competitive salary ranging from £32,750 to £35,000 per annum., • Hybrid working - just 2 days working in the office each week, • Permanent position within the Not For Profit sector., • Opportunities to make a meaningful impact in the property department., • Supportive and collaborative work environment based in Redhill.