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  • IT User Support Technician
    IT User Support Technician
    8 days ago
    £30000–£35000 yearly
    Full-time
    Hatfield

    Digi Technology is seeking a proactive IT User Support Technician to provide essential technical assistance to our retail partners and corporate clients. This role is a key part of our UK operations, ensuring that users of our specialized retail and pharma IT applications remain productive and supported both remotely and onsite at client locations. Key Responsibilities Technical User Support: Act as the primary point of contact for users reporting hardware and software issues via phone, email, and remote support tools. Hardware & Software Maintenance: Install, configure, and troubleshoot user equipment, including PCs, tablets, printers, and retail-specific peripherals. Specialized Application Support: Provide 1st and 2nd line support for users of retail and pharma-specific IT applications, including assistance with SAP user-interfaces and proprietary web applications Mobile & Web App Assistance: Support end-users with the setup and navigation of custom mobile applications, troubleshooting login issues and basic functional glitches. User Acceptance Testing (UAT): Assist the deployment team by conducting functional "user-side" testing on mobile and web app updates to ensure stability and usability before they are rolled out to clients. Technical Documentation: Author and maintain user-facing "How-to" guides, technical FAQs, and internal support logs to facilitate better user self-service. Field Support & Travel: Provide hands-on technical resolution and equipment installation at various client sites across different UK towns as required. Candidate Requirements Education: A Degree in an IT-relevant discipline and/or recognized IT technical certifications. Experience: IT support experience. Prior experience within the Retail or Pharma industries (e.g., supporting POS systems or related software) is a distinct advantage. Technical Skills: Proficiency in Windows and iOS environments, with an understanding of supporting cloud-based and mobile application users. Driving Licence: A Full UK Driving Licence is mandatory, as the role requires regular travel to support users at various UK client sites. Communication: Excellent communication skills. The ability to explain technical concepts to non-technical staff is essential. Proficiency in both English and Urdu is considered an advantage for supporting our diverse client base. Work Style: Comfortable in a hybrid environment, balancing office presence in Hatfield with field-based client visits. Benefits Salary: £30000 to £35000 ( based on qualification and experience) Hybrid working model. Exposure to medium and large corporate systems (SAP) and modern mobile app technology. Travel expenses provided for all client site visits.

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  • Sales Manager
    Sales Manager
    1 month ago
    £30000–£100000 yearly
    Full-time
    Hertford

    Laser On Tour is a fast-growing, home-visiting laser hair removal licensing business. Our innovative mobile model removes traditional clinic overheads such as rent and utilities, allowing license owners to run profitable, flexible businesses using compact, clinical-grade laser technology. We provide far more than equipment. Our licensees receive a complete X-SaaS platform, including laser devices, software, AI-powered sales support, marketing, compliance, full training, and ongoing operational support. With strong consumer demand and an industry growing at over 20% per annum, Laser On Tour offers a compelling opportunity for ambitious entrepreneurs—particularly women—to build their own successful businesses. Role Overview We are looking for a confident and driven Business Development Executive to join our growing sales team in our Hertford office. This role is focused on presenting via Zoom to warm, inbound leads from across the UK, following up enquiries, and closing new license locations. You will speak to hundreds of inbound prospects each month, inspiring aspiring female entrepreneurs to launch their own home-visiting laser business using our proven model. This is a high-energy, high-opportunity role for someone who enjoys selling a premium product with real impact. Key Responsibilities • Conduct Zoom presentations to inbound franchise and license enquiries, • Follow up warm leads and guide prospects through the decision process, • Close new license locations and consistently hit revenue targets, • Build trust and rapport with prospective business owners, • Contribute to sales strategy, feedback, and continuous improvement, • Maintain accurate records using CRM systems, • Proven experience in sales or business development (essential), • Strong presentation and communication skills (Zoom confidence is key), • A self-motivated, disciplined work ethic, • Professional, punctual, and reliable, • Solid understanding of sales and negotiation techniques, • Ability to thrive in a team-based, fast-moving environment, • Comfortable working on-site in our Hertford office, • CRM experience is a bonus, • High volume of warm inbound leads (no cold calling hell), • A genuinely disruptive model in a rapidly growing industry, • Clear progression as the company scales nationally and internationally, • Work with purpose—helping people build their own businesses, • Join a driven, ambitious team with big plans and real momentum

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