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Main Duties and Responsibilities \n \n SCO Management and Development \n\n • Lead and coordinate the School and Student Community Organiser (SCO) programme, ensuring SCOs are empowered to effectively represent students within their Schools and communities.\n, • Recruit, train, developand support SCOs throughout the academic year,using the Students' Union Leadership Development Framework to build their confidence, skills and impact.\n, • Line manage SCOs, includingrecruitment, induction, probation, performance management, wellbeing support, payroll monitoring and budget oversight.\n, • Equip SCOs with the knowledge, skills and resourcesneeded to effectively represent students and deliver impactful projects.\n, • Organise networking, training and development opportunities that enable SCOs to sharebest practice, collaborate and learn from one another.\n\n \n Student Engagement and Representation \n\n • Support SCOs to plan, deliver and evaluate outreach,engagement and representation activities that increase student participation and feedback collection.\n, • Work closely with academic Schools,professional services and other key stakeholders to strengthen student voice and partnership working.\n, • Maintain effective communication channelswith SCOs and relevant University stakeholders, ensuring timely updates, guidance and support.\n, • Collaborate with the Insight Team to identifystudent priorities and support SCO-ledinitiatives and projects that enhance the student experience.\n, • Ensure feedback and insightsgathered through SCO activity are effectively communicated and acted upon where appropriate.\n\n \n Communications and Impact \n\n • Work with the Marketing Team to communicate regularly the impactof SCO activity.\n, • Oversee the SCO communication channels,including WhatsApp groupsand social media accounts, ensuring they are used effectively to engage students, share opportunities and promote impactful representation activity.\n, • Support the ongoing development and evaluation of student leadership and representation initiatives to ensure continued impact and effectiveness.\n, • Support SCOs to create engagingcontent and campaigns that raise awareness of student voice initiatives, events and opportunities within their Schools and communities.\n\n \n Wider Students' Union Support \n\n • Provide support to wider representation and leadership development activity as required, including Student Rep training and Elected Officer training.\n, • Youwill be expectedto deliver start of term SU induction talks and other presentations to help students understand how they can get involved and shape their university experience.\n, • Stay informed of sector best practice and emerging trends in student representation, engagementand leadership development, identifying opportunities to strengthen the Union's approach.\n, • Harness and maintaingood working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.\n, • Support with the deliveryof larger eventslike Freshers Week,Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).\n, • Undertake any other duties commensurate with the gradeof the post, as reasonably requested by the line manager or wider Students' Union team.\n\n \n General Duties \n\n • Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive imageof the SU and ensurestaff provide an excellent customer service.\n, • Ensure the effective and efficient day to day running of the department.\n, • Contribute towardsthe delivery of the SU’s strategic plan.\n, • Attend conferences, training events and meetings as necessary.\n, • Build and maintain effective relationships with externalstakeholders and providers\n, • Undertake individual projects as requiredfor the benefit of Herts students.\n, • Have a flexibleapproach to work and undertake any other reasonable duties that may be required, including general administration.\n, • Keep up to date with relevantlocal, national, international & sector developments, changes in legislation and good practice.\n, • Be sensitivewhen handling confidential information.\n, • Respect the democratic structureof the SU at all times.\n, • Abide by the Union Constitution and Union policiesand procedures at all times.\n, • Support with the deliveryof the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.\n, • Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.\n\n This document outlines the duties required for the time being of the post entitled Representation Coordinator, to indicatethe level of responsibility. It is not a comprehensive or exhaustive document, and the management of Hertfordshire Students’ Union may vary duties from time to time that do not change the general character of the job or the level of responsibility.

Role: Supervisor (Repairs and maintenance)Salary: £45,000Location: Welwyn and HatfiedJob opportunityWe are working with a leading Repairs & Maintenance contractor, to recruit an experienced supervisor to join their team covering the Welwyn and Hatfield area.This is a hands-on supervisory position, overseeing day-to-day repairs and maintenance works across residential properties. You will be responsible for supervising operatives, monitoring workloads and ensuring works are completed safely, efficiently and to a high standard.The ideal candidate will have previous experience within social housing, property maintenance or a similar repairs environment, with a good understanding of day-to-day responsive repairs and planned maintenance.Key responsibilitiesSupervise a team of maintenance operatives working across residential properties.Allocate and monitor daily workloads, ensuring jobs are completed within agreed timescales.Carry out regular site visits and inspect completed works to ensure they meet the required standards.Monitor operative performance, productivity and quality of work.Deal with any issues or queries raised by operatives, residents or clients.Ensure repairs are completed safely and in line with relevant health and safety requirements.Assist with investigating and resolving any complaints or problems on site.Liaise with the office and management team regarding workloads, progress and outstanding works.Ensure materials, tools and equipment are being used appropriately.Provide support and guidance to operatives when required.Complete paperwork, reports and updates relating to works and performance.Carry out occasional inspections of properties and identify any additional repairs or remedial works required.About youPrevious experience in a supervisor or team leader role within repairs and maintenance.Experience working within social housing, housing maintenance or a similar environment.Good knowledge of general property repairs and maintenance.Able to manage a team and organise workloads effectively.Confident communicating with operatives, residents, clients and management.Strong understanding of health and safety.Good organisational and problem-solving skills.Full UK driving licence.What's on offer£45,000 salaryPermanent positionFull-time hoursWelwyn & Hatfield patchOpportunity to work with an established repairs and maintenance contractorCompany benefits and progression opportunitiesIf you are an experienced Repairs & Maintenance Supervisor looking for a permanent opportunity in the Welwyn and Hatfield area, please apply today.Please call Sommer if you are interested on 07502 427533.TPBN1_UKTJ

Job Reference: 1299\n \nJob Title: M&E Supervisor\n \nSalary: £50,000 per annum + Vehicle\n \nLocation: Hatfield, Hertfordshire \n \nJob Type:Technical / Engineering\n \nWorking Hours: Monday – Friday, 8am – 5pm\n \n \nJob Summary\n \n \nWe're looking for a passionate and dedicated M&E Supervisor to join our client's team. In this role, you'll be responsible for overseeing the M&E services across the site, while supervising an on-site en...\n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Group Tax Manager\n \n \n Location: Welwyn Garden City\n \n \n Contract / Hours: Part-Time - This is a part-time role, around three days per week, with flexible hybrid working and 1–2 days in the office.\n \n \n We're looking for an experienced Group Tax Manager to join our Finance team and lead on UK tax matters across the Group, including corporation tax, VAT, R&D, employment tax, governance and HMRC engagement.\n \n \n About...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

CRM Implementation & Journey Manager \n Location: Welwyn Garden City, hybrid working with two days per week in the office Salary: Circa £45,000 Contract: Six-month fixed-term contract \n The CRM strategy is already in place. The customer journeys have been mapped and the communications plan is ready. \n Your role is to turn that plan into a working, measurable CRM programme. \n Building and optimising customer jour... \n \n \n ZIPC1_UKTJ

Our client is offering an excellent opportunity to join an established, family-owned business, with considerable scope to make an impact and the flexibility to work from 30 hours per week.Our ClientOur client is a successful, family-owned business specialising in the design and delivery of high-quality commercial spaces. With an established reputation and a people-first approach, they combine creativity with practical construction expertise to deliver exceptional results for their clients.They pride themselves on their collaborative culture, high standards and long-standing relationships. You'll be joining a supportive team in a newly renovated workspace, with excellent benefits, genuine opportunities for professional development and a business that values its people.The RoleAs Commercial Manager, you'll take ownership of the commercial performance of projects from contract award through to final account, ensuring projects are delivered profitably and contractual obligations are met.Working closely with the Pre-Construction, Project Management and Operations teams, you'll have considerable autonomy and play an important role in managing commercial risk, protecting margins and supporting the continued success of the business.Your key responsibilities will include:Taking ownership of project budgets, cost plans, profitability and commercial performance across multiple projects.Preparing and maintaining accurate Cost Value Reconciliations (CVRs), cashflow forecasts and monthly commercial reports.Managing client valuations, variations and final account negotiations, ensuring commercial opportunities are identified and maximised.Reviewing contracts, identifying commercial risks and supporting contract negotiations.Working closely with Project Managers to monitor expenditure, manage change and resolve commercial challenges throughout project delivery.Supporting procurement, negotiating subcontractor and supplier packages and managing subcontractor commercial performance.Providing meaningful commercial analysis, forecasts and recommendations to the Operations Director and senior leadership team.Helping to strengthen commercial processes, controls and best practice across the business.This is an opportunity to make a tangible contribution to the business, combining hands-on commercial management with the chance to influence how projects are delivered.The CandidateWe're looking for an experienced, commercially astute professional who enjoys taking ownership, building relationships and working collaboratively to achieve excellent results.You'll bring:Experience as a Quantity Surveyor, Senior Quantity Surveyor or Commercial Manager within the construction industry.A strong track record of managing project budgets, profitability, forecasting, valuations, variations and final accounts.Sound knowledge of construction contracts, commercial governance and risk management.Experience producing accurate commercial reports and providing financial insight to senior management.Excellent communication and negotiation skills, with the confidence to work effectively with clients, subcontractors and internal teams.Strong organisational skills, attention to detail and a proactive, solutions-focused approach.Good IT skills, particularly Excel, and experience using project or document management systems.A full UK driving licence.Experience in commercial fit-out, workplace interiors or design and build projects would be particularly welcome, as would familiarity with JCT contracts and construction management platforms such as Procore.Professional accreditation, such as MRICS or MCIOB, would be advantageous but isn't essential.Above all, you'll be someone who combines commercial expertise with a collaborative approach and enjoys being part of a business where people work together to deliver outstanding results.TermsSalary: Up to £90,000 FTE, pro rata if working part-time hours.Location: Hatfield, Hertfordshire. Office-based, with excellent transport links and plenty of free on-site parking.Hours: From 30 hours per week up to full-time. The business offers flexibility around working patterns, with part-time hours potentially spread over four or five days. Earlier start and finish times are also possible, allowing you to structure your working day around other commitments.Benefits:Company car or vehicle allowanceTeam bonus schemeHealthcare provisionFood provided and regular team lunchesTraining and personal development opportunitiesCareer progression within the businessRegular team events and a welcoming, supportive working environmentIf you're an experienced commercial professional looking for a role where your expertise will be valued, with the opportunity to work flexibly and make a genuine impact, we'd love to hear from you.Apply today!*Full time equivalent – actual salary will depend on hours worked Please review the job details above thoroughly and ensure you're happy with salary, location before applyingTPBN1_UKTJ

About Barhale \n Who are Barhale? \n Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: \n\n • Water\n, • Trans...\n\n \n ZIPC1_UKTJ

Electrical Manager | Construction | Retail Fit-Out | Hertfordshire \n Up to £65,000 per annum plus car or travel allowance, health, pension & bonus \n The Role \n A tradition main contractor is seeking an experienced Electrical Manager to oversee electrical packages across fast-paced retail and commercial fit-out projects. \n This is a hands-on contract management role suited to someone who understands the dema... \n \n ZIPC1_UKTJ

Electrical Manager - Social Housing - Property Maintenance \n Up to £60,000 plus package - Permanent \n Based in Hertfordshire \n We are working with a well-established Social Housing Contractor to recruit an Electrical Manager, to oversee delivery of high-quality planned and responsive electrical works to local authority and housing association clients. \n Reporting to the Operations Manager, the successful cand... \n \n ZIPC1_UKTJ

\n Contracts Manager\n\n\n Hatfield, Hertfordshire | Office-Based with UK Site Travel (AL9)\n\n\n Salary Highly Negotiable \n\n\n Ready to take ownership of major civil engineering projects?\n\n\n I am looking for an experienced Contracts Manager to join a growing civil engineering business and play a key role in the successful delivery of projects across the UK.\n\n\n This is a hands-on position for someone who understands that great...\n\n\n \n\n \n ZIPC1_UKTJ

\n \n Location: Lemsford, Hertfordshire Salary: £32,000 + Pension + 25 Days Holiday Hours: Monday-Friday, 7:00am-4:00pm (30-minute lunch) Job Type: Full Time | Permanent | Office Based \n An exciting opportunity has arisen for an organised and proactive Plant Administrator / Service Coordinator to join a well-established business within the construction and plant hire sector. \n This is a key administrative rol... \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

General Manager - Costa Support Centre, St Albans\n Salary: £44,000 per annum\n Hours: 40 hours per week\n \nLead a High-Profile Corporate Hospitality Operation\n \nWe are looking for an experienced and passionate General Manager to oversee the catering, hospitality, cleaning, and workplace services operation at Costa's Support Centre in St Albans.\n \n \nThis is an exciting opportunity for a dynamic leader to manage a d...\n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Project Manager Construction – Passive Fire Protection \n Specialist Contractor | Hertfordshire \n Up to £55,000 + Car Allowance + Bonus \n A successful specialist passive fire protection contractor is looking for a Project Manager to join their team, delivering projects across London and the Home Counties. \n Working across the commercial and industrial sectors, you'll manage passive fire protection projects fro... \n \n ZIPC1_UKTJ

Senior Client Operations Manager\n £48,000 - £50,000\n Hybrid - 3 days on site (Hatfield, likely to be moving to St Albans)\n \n \n A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cro...\n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

As Assistant Manager you'll be right at the heart of Quattro Lounge supporting your General Manager, looking after your team, and making sure every customer leaves happy. Experience in restaurants, bars, caf s or coffee shops as a Supervisor, Deputy or Assistant Manager. We're hiring a full-time Ass

My client are looking for an organised and proactive HR Administrator to provide day-to-day support across HR and payroll administration. \n This is a varied role covering payroll, employee records, onboarding and offboarding, benefits administration and general HR support. You will work closely with the HR Manager, Finance team and employees across the business. \n This is an excellent opportunity for someone looking to develop a long-term career in HR. The business is committed to supporting your professional development, with CIPD training available to help you progress and build your HR career. \n KEY RESPONSIBILITIES \n • Maintain accurate employee records, including contracts, personal information, attendance and payroll details. \n • Support the onboarding of new employees, ensuring all documentation and systems are completed and updated. \n • Manage administration relating to employee leavers and offboarding. \n • Assist with benefits administration. \n • Respond to employee queries relating to payroll and HR policies. \n • Prepare contracts, letters and other HR documentation. \n • Ensure HR records and processes comply with employment legislation and internal policies. \n • Produce regular HR reports and provide information for audits when required. \n • Liaise with Finance and external payroll providers. \n • Support the HR Manager with general HR administration, projects and initiatives. \n • Maintain confidentiality when handling employee and business information. \n • Ensure compliance with Data Protection regulations and company Information Security policies. \n • Represent the business professionally when dealing with employees, clients and external third parties. \n SKILLS & EXPERIENCE \n • Previous experience within an HR Administrator, HR Assistant or HR & Payroll Administrator position. \n • Good understanding of HR administration and employee lifecycle processes. \n • Strong attention to detail and accuracy. \n • Excellent organisational and time-management skills. \n • Good written and verbal communication skills. \n • Comfortable dealing with employees at all levels of the business. \n • Able to handle sensitive and confidential information appropriately. \n If you're looking to join a forward-thinking organisation that offers genuine long-term career prospects and the opportunity to develop your HR career, please send your CV for consideration. \n Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.

Join Childbase Partnership and be part of something extraordinary. \n \n Role: Team Leader (room-based) | 2-3 year olds. \n Location: River View Day Nursery | Hertford | SG14 1LR. \n Contract: Permanent | 37.5-40 hours/week | 52 weeks/year. \n Working pattern: Varied shifts Monday-Friday between 07:30-18:30. \n Salary: £33,150.20-£36,836.80 per annum (pro-rata) | £15.94-£17.71 per hour. \n \n We’ve been delivering childcare excellence since 1989. Within our 44-day nurseries, Head Office, and Training Academy, EduBase, our ethos is simple: we all belong, we all matter, and we all contribute. We believe in ‘careers, not jobs’, supporting one another to grow and succeed. \n \n Why join us? \n\n • Generous annual leave: 23 days paid leave per annum (pro-rata), rising to 28 days with length of service, plus paid bank holidays.\n, • Work-life balance: Up to a further 20 paid days off each year through our Partnership Reward Days incentive; take your leave or sell the days you accrue, tax-free.\n, • Family childcare savings: If you have children or grandchildren, there's the potential for you to benefit from generously discounted childcare at Childbase Partnership nurseries, with savings of up to 75% for parents, and 40% for grandparents, depending on your contracted hours.\n, • Exclusive partner benefits: Long-service rewards, qualification bonuses and retail discounts.\n, • Wellbeing support: Free meals, mental health and occupational health support, flu jabs, eye care vouchers and a free will-writing service.\n, • Career development: Team inset days, access to online training and apprenticeships through our academy.\n\n About us \n\n • We are employee-owned: Every colleague is a partner with a voice, who helps drive our success; when we do well, we each receive an annual tax-free dividend.\n, • We are number 1: Ranked top of the Nursery World league tables for our Ofsted outcomes.\n, • We are community driven: Supporting causes close to our hearts, we’ve raised more than £3.5 million for charity.\n, • We are environmentally responsible: Building a greener tomorrow our nurseries all hold Green Flag awards and are powered by 100% renewable energy.\n\n About you \n\n • You are a qualified early years professional: You hold a DfE approved early years qualification at level 3 or above and have been working in an early years environment for the last couple of years or more.\n, • You are skilled in creating opportunities for learning: Your knowledge of the EYFS will enable you to work as a Key Person, planning and implementing high quality, engaging activities that promote learning through play; observing, assessing and recording children’s progress.\n, • You are an advocate for safeguarding: You always ensure every child feels safe, valued, and happy and their well-being is promoted.\n, • You are a collaborative leader: You enjoy working in partnership with others, effectively communicating and building strong and positive relationships, and can empower your team to deliver outstanding care and to achieve their full potential.\n\n \n We are an inclusive employer and we welcome applicants of all ages and backgrounds. We’re committed to FREDIE (fairness, respect, equality, diversity, inclusion, and engagement) and will consider any reasonable adjustments required. If you meet the essential criteria for this role, your application will be automatically shortlisted for review by our Recruitment Team who will determine if an interview is the next step. \n \n Applicants must currently reside within a commutable distance of the nursery and hold suitable Right to Work in the UK; VISA sponsorship is not available. Safer recruitment checks apply, which include an Enhanced DBS check. If you’re not early years qualified, visit our Careers Page to explore other opportunities.

Health & Safety Advisor - Pharma (6-Month Fixed-Term Contract) \n Location: Hatfield Contract: 6-Month FTC Salary: £60k - £65k \n Are you a Health & Safety Advisor with experience in manufacturing, pharmaceutical, food production, FMCG, engineering, laboratory, chemical processing or other regulated operational environments? \n We are seeking an experienced Health & Safety professional to support a programme of compliance audits, process reviews and continuous improvement initiatives across a complex multi-functional site. \n This is an excellent opportunity for someone who has worked within regulated production or operational environments and is confident driving compliance, improving systems and promoting a positive safety culture. \n Key Responsibilities \n\n • Conduct Health & Safety audits across production, manufacturing, warehouse, laboratory and office environments.\n, • Review and update policies, procedures, SOPs, risk assessments and COSHH documentation.\n, • Identify compliance gaps and implement corrective actions.\n, • Support fire safety, PPE management and workplace safety controls.\n, • Investigate incidents and strengthen reporting and root cause analysis processes.\n, • Deliver Health & Safety training and guidance to managers and employees.\n, • Work closely with stakeholders to drive sustainable compliance improvements.\n, • Provide recommendations and progress updates to senior management.\n\n Skills & Experience \n\n • NEBOSH, IOSH or equivalent Health & Safety qualification.\n, • Previous experience as a Health & Safety Advisor, HSE Advisor, Health & Safety Officer or Compliance professional.\n, • Strong understanding of UK Health & Safety legislation, auditing, risk assessments and COSHH.\n, • Experience within one or more of the following sectors: \n \n • Pharmaceutical Manufacturing\n, • Food Manufacturing & Food Processing\n, • FMCG Production\n, • Chemical Processing\n, • Laboratory & Scientific Environments\n, • Engineering & Industrial Manufacturing\n, • Packaging Operations\n, • Warehousing & Distribution\n, • Other highly regulated production environments\n \n, • Ability to influence stakeholders and deliver practical compliance improvements.\n\n Why Apply? \n\n • Immediate opportunity to make a visible impact.\n, • Broad exposure across manufacturing and operational functions.\n, • High level of autonomy and responsibility.\n, • Opportunity to support a significant compliance improvement programme.\n, • Potential for longer-term opportunities.\n\n If you have Health & Safety experience within pharmaceutical, food manufacturing, FMCG, engineering, laboratory, processing or other regulated environments, apply today to find out more. \n

This innovative and culture driven business in an exciting industry is now urgently recruiting due to needing more bandwidth in their forward thinking, well respected HR team. A business that puts the employee at the forefront of its day to day existence, this role will give an immediately available applicant the opportunity to operate in a project driven role in a rapidly changing environment. \n An operational and strategic role in equal measure, you should be a generalist HR professional with a truly varied background and the attitude to bring ideas to the table. Up to date on all things legislatively and with a good handle on policy, process and lifecycle, given that it's an FTC, this really should be someone who has been in an HR leadership capacity before, to hit the ground running. Alternatively, it could be someone who has operated as a Consultant who want's a more fixed home for 12 months. \n A flexible and hybrid oriented work environment, the office setting for this business is lovely, with parking and wonderful on site facilities to match. It's a positive business by vibe, in a fast paced and progressive industry and one which will unquestionably give the successful applicant the chance to add to their experience set in value/profile terms. With so much change occurring within the business, it would be incredibly useful to have an operator who has helped to drive change/transformation/integration - so those familiar with M&A circumstances (with TUPE experience) would be really interesting to the client. \n Given the timescales, we are ONLY able to consider those applicants who are available immediately or on very short notice to start and hence for those who fit, this is a role which will move incredibly quickly.

\n Food and Menu Coordinator \n Location:Mundells, Welwyn Garden City, Hybrid \n Salary : £30,169 \n Hours: Full-time, 37 hours per week \n Contract: Permanent \n Reports to:Executive Chef \n PURPOSE OF THE JOB \n HCL are leading contract caterers with a focus on school feeding. We have a commitment to deliver high-quality, nutritious, and engaging food experiences for children and staff across our primary schools, secondary schools, and commercial sites. As a Skills and Mobilisation Chef at HCL, you will play a vital role in our training and mobilisation programme, as we delight our customers in Hertfordshire and expand our portfolio across London and the South of England. Your role will be central in promoting HCL with a focus on public sector procurement of school feeding services. \n You will develop and implement training courses for employees to meet the needs of the business, including Food Safety and Allergy qualifications to nationally recognised levels. You will support across all sectors in maintaining HCL high expectation of standards, and support the Training & Mobilisation Manager in creating, developing, and delivering professional and practical hands-on training in all sectors, including new business ventures. \n MAIN AREAS OF RESPONSIBILITY \n\n • Support the Food and Menu Chef in designing and producing menus that are appealing, nutritious and compliant with Food Standards and accreditations.\n, • Produce and maintain menu timelines, communicating with nutritionists and the supply chain to meet deadlines.\n, • Proofread and format recipes and enter recipes and menus onto Saffron.\n, • Manage software systems, ensuring pricing and product lists are up to date for accurate menu costing.\n, • Produce menu packs for each menu cycle and ensure they are available for Cook's Meetings.\n, • Produce, send and manage menu surveys, communicating results and responses to stakeholders.\n, • Co-ordinate theme days, including recipes, menus, menu packs, nutritional information and Cypad uploads.\n, • Monitor school menu requirements and ensure systems are updated accordingly.\n, • Send Food Communications to Operations in a timely manner.\n\n This list is not exhaustive, and the post holder may be required to undertake other duties appropriate to the role. \n PERSON SPECIFICATION \n\n • Effective administration and proofreading skills.\n, • Clear and accurate verbal and written communication skills.\n, • Knowledge of School Food Standards.\n, • Ability to analyse briefs and deliver required outcomes.\n, • Strong prioritisation skills and resilience under pressure.\n, • Strong arithmetic skills for menu costing.\n, • Ability to seek feedback and consult stakeholders effectively.\n, • Experience building effective working relationships, both independently and as part of a team.\n\n Skills: \n\n • Strong communication and influencing skills.\n, • Excellent organisational skills and ability to work to deadlines.\n, • Relationship-building skills with colleagues, schools and stakeholders.\n, • Professional and ethical approach.\n, • Collaborative working style.\n, • Access to a vehicle and willingness to travel across Hertfordshire and surrounding counties.\n\n Knowledge: \n\n • Understanding of HACCP, COSHH, Food Safety Management Systems, allergy processes and HCL SOPs.\n, • Knowledge and experience across all sectors.\n\n IT Skills: \n\n • Proficient in Word, PowerPoint, Outlook, Excel, Power BI, Cypad Desktop and Contract Management App.\n, • Experience working with Learning Management Systems (LMS).\n\n EQUAL OPPORTUNITIES \n HCL is committed to openness and equality of opportunity in every activity, from the way we employ staff to the way we deliver services. It is a central responsibility of managers and employees of the company to ensure that every individual that we encounter is treated with dignity and respect. \n HEALTH AND SAFETY \n It will be the duty of every employee while at work to take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work. \n

Administrator \n\n • Job Type: Temporary (1-2 months)\n, • Location: Hatfield – Office Based\n, • Working Hours: Monday - Friday, 9am - 5pm (37 hours per week)\n, • Start Date: ASAP\n\n Our Hatfield based client is looking for a proactive and organised Administrative Assistant to join their busy yet welcoming HR team, during an exciting period of transition. This is an excellent opportunity for someone who enjoys providing administrative support and thrives in a fast-paced environment. You will provide essential administrative support to the HR team, helping to ensure the smooth running of day-to-day operations. Duties will include a range of general administrative tasks, data entry, document management, whilst supporting ad hoc administrative activities as required. \n Day-to-day of the role: \n\n • Chasing probation forms and contract extensions from managers via phone and email.\n, • Data inputting and maintaining accurate records via Excel and CRM system.\n, • Geneal Ad Hoc administrative duties.\n, • Ensuring timely follow-ups and efficient communication with managers and across departments.\n, • Managing multiple tasks and prioritising effectively to meet deadlines.\n\n Required Skills & Qualifications: \n\n • Assertive and confident in communication via email and phone.\n, • Ability to use own initiative and work independently.\n, • Organised and able to manage time effectively.\n, • Quick learner with a good grasp of office systems.\n, • Basic understanding of Microsoft Word and Excel.\n, • Knowledge of I Trent is a bonus but not Essential\n\n \n \n

Vacancy: HR Business Partner \n Hertfordshire| 30 hours per week | 9 Month FTC \n Our client – based in the Hertfordshire– are currently looking for a HR Business Partner to join their central HR function on 9 month fixed term contract on a part-time basis. The role is 30 hours per week, and the hiring manager is flexible how these hours are worked per week! \n\n • Start date: Dependent on notice period, ideally October 2026\n, • Salary: £54,000 per annum (FTE)\n\n Duties will include (but not limited to): \n\n • Provide strategic and operational HR Business Partner support across a broad generalist remit, advising managers and senior leaders on a wide range of people-related matters\n, • Support organisational change and workforce planning, advising on HR implications, workforce requirements, organisational structures, employee engagement and potential employee relations risks\n, • Coach and influence managers to strengthen their people management and leadership skills, providing guidance on performance, conduct, absence and employee development, while constructively challenging inappropriate behaviours and decisions\n, • Provide expert advice on complex employee relations matters, including disciplinary, grievance, capability, performance and absence cases, ensuring fair, consistent and legally compliant outcomes\n, • Build strong relationships with managers and senior stakeholders, acting as a trusted HR adviser and providing proactive, commercially focused advice aligned with organisational strategy\n, • Support he implementation of HR initiatives, policies and organisational programmes, contributing to employee engagement, organisational effectiveness and improved people management practices\n\n Experience required: \n\n • CIPD Level 3 qualification as a minimum - Essential\n, • Background working in in the public sector - Essential\n, • Experience working with trade union – Essential\n, • Knowledge of the iTrent system - Desirable\n\n Rewards andBenefits: \n\n • Leave & Flexibility: 25–35 days annual leave, plus bank holidays and extra university closure days over Christmas. Hybrid working and job share options are available.\n, • Health & Wellbeing: A 24/7 confidential employee assistance programme supports mental, financial, and emotional health.\n, • Pension & Finance: Contributory pension schemes are provided.\n, • Professional Development: Access to hundreds of workshops, with up to five days of study leave per year.\n, • Campus Facilities & Discounts: Access to Hertfordshire Sports Village with discounted memberships, onsite childcare, and discounted hairdressing/beauty treatments.\n, • Family-Friendly Policies: Enhanced maternity, paternity, and adoption pay are available.\n, • Additional Perks: Long service awards, free parking, and free entry to campus events\n, • Any many more!\n\n Working hours \n\n • 30.00 hours per week (flexible working)\n, • Monday - Friday\n, • Hybrid working: Please note you will be required to be on site 1-2 days per week\n\n Please note that you require recent experience to apply for this role. \n James Andrews is acting as an employment agency and business in relation to this role. \n At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. \n Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! *Terms and conditions apply, contact us for details \n

Corporate Tax Senior Manager \n Pro Tax is working with a respected and growing accountancy and advisory practice looking to appoint an experienced Corporate Tax Senior Manager. \n This is an excellent opportunity for an ambitious tax professional to take ownership of a diverse client portfolio, lead complex advisory and compliance projects, develop high-performing teams, and play a key role in the continued growth of the tax function. The role offers a clear progression pathway, with genuine opportunities to work towards Director and ultimately Partner level. \n The Role \n As a Corporate Tax Senior Manager, you will act as a trusted adviser to a broad range of corporate clients, overseeing the delivery of both compliance and advisory services while helping to drive the strategic growth of the practice. \n You'll work closely with clients, colleagues, and senior stakeholders to deliver high-quality technical advice, identify opportunities for added value, and support the development of the wider team. \n Key Responsibilities \n\n • Manage a portfolio of corporate tax clients and act as their primary point of contact.\n, • Lead the delivery of corporate tax compliance and advisory assignments.\n, • Provide commercially focused tax planning and strategic advice.\n, • Review complex tax work and ensure a high standard of technical quality.\n, • Build and maintain strong relationships with clients and professional referrers.\n, • Mentor, coach, and develop junior team members and future leaders.\n, • Collaborate with colleagues across service lines on complex client matters.\n, • Keep up to date with legislative changes and communicate opportunities and risks to clients.\n, • Support business development initiatives and identify opportunities to win new work.\n\n About You \n To be successful in this role, you will have: \n\n • CTA, ACA, ACCA, CA, ATT qualified status, or be qualified by experience.\n, • Strong corporate tax compliance and advisory experience gained within practice.\n, • Experience managing client portfolios and leading complex tax assignments.\n, • Proven ability to review technical work and provide practical, commercial advice.\n, • Strong leadership, people management, and coaching skills.\n, • Excellent communication and relationship-building abilities.\n, • A proactive and commercially minded approach to client service and business development.\n\n Why Apply? \n\n • Lead high-profile client relationships and complex corporate tax projects.\n, • Enjoy a varied role spanning compliance, advisory, leadership, and business development.\n, • Influence the growth and direction of an established and successful tax team.\n, • Work within a collaborative and supportive environment that values expertise and initiative.\n, • Access ongoing professional development and leadership opportunities.\n, • Benefit from a clear progression pathway with the opportunity to work towards Director and Partner level.\n\n If you're looking for a senior leadership opportunity where you can make a real impact while continuing to develop your career, we'd love to hear from you. \n \n As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

\n Director, People & Leadership About Laboratory Testing\n Laboratory Testing (LTI) has been the trusted testing partner for mission-critical industries since 1984, when Robert W. McVaugh opened its doors as a local metallurgical lab. Today, LTI is ISO 17025 and NADCAP accredited, running destructive and non-destructive testing, machining, and calibration services for close to 3,000 customers across the aerospace, defense, space, and nuclear supply chains. \n The company is still led by the McVaugh family, now in its third generation, and partnered with Kanbrick, a long-term investment firm, to bring operating support and capital to its next phase of growth without losing what built it. The Role\n LTI enters an exciting period of growth with a strong people foundation and a culture that is genuinely lived. We are looking for a Director of People & Leadership who can build on that foundation as the business grows, strengthening the leadership, talent and organizational capabilities LTI will need for its next chapter while ensuring the day-to-day People function runs exceptionally well. \n Reporting directly to the CEO, you will be LTI's senior-most People leader and a member of the leadership team. You will lead a team of three: a Recruiter, HR Generalist and HR Business Partner. \n This is an opportunity for someone who wants to build. LTI expects to grow organically and through acquisition, creating the need for stronger succession planning, leadership development, career paths, talent acquisition and people systems. You will help shape those capabilities while remaining close to the business and the people who make it successful. \n On-site presence is expected at LTI's Hatfield headquarters and, as the company grows through acquisition, at newly integrated operations when the work requires it. Build the Leadership and Talent Systems for LTIs Next Stage\n Build and lead LTI's approach to succession planning, talent review, leadership and manager development, workforce planning and career progression. Help leaders identify and develop high-potential talent, build stronger teams and create clearer opportunities for employees to grow their careers at LTI. \n Bring a builder's mindset to the work. Some of the infrastructure exists today and some still needs to be created. You should be energized by both improving what is already working and building something new when needed. Lead People Operations Excellence\n Lead and continuously improve LTI's core people operations, including employee relations, compliance, onboarding, performance management and HR systems. Own and continue to enhance the annual performance cycle and ensure consistent HR practices across LTI's locations. Serve as a trusted resource to leaders on complex employee matters and maintain strong multi-state compliance, partnering with outside employment counsel when needed. \n Own ADP Workforce Now and other People technology, ensuring accurate data and looking continuously for ways technology can simplify work and improve the manager and employee experience. Build a Modern Approach to Compensation & Benefits\n Develop and own LTI's compensation philosophy, including pay ranges, career frameworks and a stronger connection between performance and rewards. Partner with Finance on annual compensation planning and ensure LTI's approach supports its ability to attract, retain and motivate great people. \n Lead LTI's benefits strategy and administration, including plan design, renewals and broker management, balancing a strong employee experience with thoughtful management of plan economics. Raise the Bar on Talent\n Lead talent acquisition strategy across LTI, from frontline and technical roles through senior leadership. Partner closely with the Recruiter and business leaders to build stronger talent pipelines, improve the hiring and candidate experience and strengthen LTI's employer brand. \n LTI is a destination for ambitious people who are excited about its mission, culture and growth. This role will play an important part in bringing that to life. Help Scale LTI’s Culture\n The LTI Way is built around 31 fundamentals that are actively used across the organization. Help ensure those fundamentals remain a meaningful part of how LTI operates as the company grows, supporting managers and teams in bringing the culture to life rather than allowing it to become words on a wall. \n LTI's history and family-led culture are important strengths. The goal is not to replace what has made the company successful, but to preserve the best of it while helping the organization evolve for its next stage. Build through Acquisition and Strategic Growth\n As LTI grows, partner with the CEO, CFO and broader leadership team on the people side, including due diligence, integration planning, onboarding teams and evaluating compensation, benefits, talent and culture after close. \n More broadly, serve as a thought partner to the CEO and leadership team on organizational design, talent and the people decisions that will shape how LTI operates as it scales. Who We Are Looking For\n We care as much about trajectory as experience. You may already lead a People function, or you may be an exceptional #2 who is ready for broader ownership. Either way, you have demonstrated the ability to move quickly, solve hard problems, earn credibility with business leaders and turn ideas into operating practices that stick. \n A few backgrounds could translate particularly well: \n \n • A People or HR Director from a growth-oriented manufacturer, industrial services company, technical services business or other operational environment who is ready for a larger opportunity to build.\n, • A high-performing HR business partner or People leader from a larger organization who has led meaningful talent and organizational work and is ready to move from advising the business to owning the outcome.\n, • A People leader from a founder- or family-led company who has helped an organization navigate meaningful growth or change.\n \n Beyond background, you will thrive here if you: \n \n • Think like a business leader as well as a People leader, connecting talent and organizational decisions to what the business is trying to accomplish.\n, • Move with pace and love to build, bringing curiosity, resourcefulness and comfort operating where not every answer or process is already defined.\n, • Build credibility across the organization, from frontline and technical teams to senior leaders, through strong judgment, competence and follow-through.\n, • Care deeply about developing people and leaders and creating opportunities for talented people to grow with the company.\n, • Embrace technology and AI, actively experimenting with new tools and using them to improve quality, speed and business outcomes.\n, • Bring ambition with humility, respecting what has made a successful family-led company special while earning the trust to challenge, improve and help it grow.\n Compensation & Benefits\n Compensation for this role is competitive, with performance-based incentive compensation. LTI offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, and company-paid life and disability insurance. \n #J-18808-Ljbffr

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

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Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management: • Build, lead, and mentor a team of CSMs supporting Enterprise customers, • Foster a collaborative, high-performance, and customer-centric culture, • Provide coaching, performance management, and career development support, • Drive accountability through clear goals, metrics, and regular feedback Segment Strategy and Execution: • Partner with Customer Success and cross-functional leaders to define segment-specific strategies, • Execute programs tailored to Enterprise customer needs, • Design and operationalize engagement models, • Ensure consistency in customer journeys while adapting for segment nuances Customer Management: • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio, • Guide the team in identifying churn risks and expansion opportunities, • Drive proactive outreach and intervention based on data insights, • Support account reviews and leverage segment-level insights to improve outcomes Client Engagement and Advocacy: • Ensure strong stakeholder relationships across Enterprise accounts, • Deliver consistent value through interactions, • Capture and synthesize customer feedback to inform internal teams, • Act as the voice of the customer to influence product and go-to-market strategy Retention and Growth: • Collaborate with Sales, Product, and Marketing to drive adoption and expansion, • Support renewal strategies and improve retention outcomes across segments, • Leverage data to contribute to accurate forecasting and pipeline visibility, • Identify and scale growth opportunities within the Enterprise base Operational Excellence: • Implement and refine processes that enable scale and efficiency, • Improve team productivity through tooling, automation, and best practices, • Standardize workflows and reporting for consistency and visibility, • Monitor industry trends and evolve engagement strategies accordingly What we're looking for: • 4+ years of experience in Customer Success, Technical Account Management, or related fields, • Prior people management experience with a track record of developing high-performing teams, • Experience supporting Enterprise or high-ARR customer segments, • Experience with high-touch customer success models, • Background in Cybersecurity, DevOps, or a related technical domain preferred, • Strong operational mindset with experience building or optimizing processes, • Proven ability to drive retention and growth in a metrics-driven environment, • Excellent communication and interpersonal skills across diverse audiences, • Bachelor’s degree in a relevant field; advanced degree preferred, • Currently located in the United Kingdom Compensation: up to £150,000 base salary + bonus (depending on experience) If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences. We live and breathe our company values: • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better., • We have a bias for intentional action — We prioritize, plan, try things, and fail fast., • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey., • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs., • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!)., • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck., • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset., • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with _. ©2026 Chainguard. All Rights Reserved.

This is a fully remote position and we're considering candidates in the UK. In the UK, the base compensation range for this role is GBP.

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. </span></p> </span></p> We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. </span></p> </span></p> We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. </span></p> </span></p> What’s in it for you</span></b> </span></p> </span></p> • Competitive salary </span></span></li> • Private healthcare for you and your family </span></span></li> • Pension scheme </span></span></li> • Flexible working options including working from home or our Marylebone office </span></span></li> • 60 days’ work anywhere, even outside the UK if you want </span></span></li> • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday </span></span></li> • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget </span></span></li> • Employee Assistance Programme and wellbeing portal </span></span></li></ul> </span></p> The role</span></b> </span></p> </span></span></p> We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.</span> </span></p> </span></p> Key responsibilities: </span></p> </span></p> • Community Strategy </span></span></li> • Customer Education & Content </span></span></li> • Knowledge Management </span></span></li> • Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing </span></span></li></ul> </span></p> Must have: </span></p> </span></p> • Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business. </span></span></li> • Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement. </span></span></li> • Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials. </span></span></li> • Understanding of customer education, self -service and knowledge management best practices. </span></span></li> • Familiarity with B2B customer community platforms, content management systems and digital engagement tools. </span></span></li> • Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features. </span></span></li> • Passion and expertise in AI -driven search, content discoverability and digital knowledge ecosystems. </span></span></li> • Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms. </span></span></li> • A proactive, creative mindset with a passion to deliver best -in -class customer experience and customer engagement at scale. </span></span></li></ul> </div>

We're looking for a Commercial, customer-focused Customer Success Manager to own a high-volume portfolio of UK & EMEA customers, acting as their trusted advisor, your role will be focused on finding growth opportunities and ensuring a high retention rate across the portfolio, reporting into the Di