Customer Service Administrator
30 days ago
Birchwood
Temporary Customer Service Administrator | Birchwood | 3 months with potential for extension Start Date: 13th AprilHours: 8:30am - 5:00pm, Monday to Friday Location: Fully office-based (Birchwood) Pay: £26,000-£28,000 (paid hourly and dependent on experience) About the Role I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3-month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers. This role is fast-paced and heavily inbox-focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You’ll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage. Key Responsibilities • Act as a main point of contact for customer enquiries via email (occasional phone work, this is not a call centre role)., • Process customer orders and requests quickly and accurately., • Manage and monitor a busy shared inbox, prioritising messages effectively., • Handle customer queries regarding stock availability, product information, delivery updates and changes., • Liaise with the logistics/operations team to chase and track outstanding orders., • Keep customers updated on any delays or changes to their delivery schedule., • Work closely with the sales team to support customer requirements., • Provide outstanding service to ensure a positive customer experience.About You, • Previous experience in customer service or administration (ideally within an office or order-processing environment, not a call centre)., • Strong communication skills and a customer-focused mindset., • Excellent attention to detail and accuracy., • Able to work well in a busy, team-focused environment., • Confident using email, CRM/order management systems, and Microsoft Office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4783899