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We are looking for bright, ambitions and enthusiastic people at the top of their game to join our growing Management Teams across our shops in Oxford. Shop Manager - Oxford, Oxfordshire. Shop of the Month awards and nights out.

WHSmith are proud to announce an exciting new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We’re now looking for a Team Member to provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us. Our teams work hard to support customers and colleagues alike, offering our fantastic products to everyone on life’s many journeys. No two days are ever the same, but a typical day might include a combination of the following: What is being a Team Member all about: • Delivering exceptional customer service to all our customers., • Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop whilst adhering to food hygiene standards., • Prepare our much-loved products, including making sandwiches and managing the ovens., • Meeting high standards of display and visual merchandising helping customers find what they're looking for easily., • Being part of a team and supporting colleagues. What our Shop Leadership Team would love to see: • A passion for customers having an exceptional experience in store., • Confident in communicating within the team., • A willingness to learn., • Supporting an inclusive culture – recognising and valuing that difference is good., • Motivated to achieve fantastic results and standards., • Adaptable to meet company requirements and goals. How we reward teams: We know you’ll work hard to make the shop a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial. About us: WHSmith has a remarkable heritage, and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S, Costa Coffee and other food-to-go businesses, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

Location: Windsor Position: Full-Time Reports to: Store Manager ABOUT THE ROLE We are seeking a confident, customer-focused Sales Executive to join our prestigious Windsor showroom, representing one of the world’s most iconic luxury brands: Rolex. This role is ideal for someone who thrives in a refined retail environment, delivers exceptional service and builds meaningful relationships with clients. Experience in watches or jewellery is not essential, what matters most is your ability to create memorable customer experiences. Backgrounds in luxury retail, premium hospitality or high-end client service are highly advantageous. WHY JOIN US? - THE BENEFITS OF BEING PART OF AN EMPLOYEE OWNERSHIP TRUST (EOT) As an employee-owned business, every team member plays a meaningful role in our success. Joining us means: • A genuine voice in the future of the company Your ideas, contributions and feedback directly influence how we grow., • A share in the rewards When the business performs well, employees benefit through profit-sharing distributions., • Long term stability and security The EOT structure protects the company’s independence and ensures decisions are made with employees’ best interests at heart., • Deliver an exceptional, personalised experience to every client, ensuring they feel welcomed, valued and understood., • Build rapport through genuine conversation, active listening and thoughtful discovery questions., • Guide clients through the Rolex collection with confidence, sharing brand heritage, craftsmanship and product features., • Capture and maintain accurate client information to support long-term relationship building., • Follow up with clients in a timely, personalised manner to nurture ongoing interest and loyalty., • Uphold immaculate presentation of the showroom, displays and product and areas., • Handle products with care, precision and respect for brand standards., • Support daily store operations, including stock handling, security procedures and administrative tasks., • Outstanding customer service skills with a natural ability to connect with people., • Confident communicator with excellent interpersonal skills., • Professional, polished and composed under pressure., • Strong attention to detail and pride in delivering high standards., • Experience in luxury retail, premium hospitality or a high-end client-facing environment., • An interest in watches, jewellery or luxury goods., • Previous experience working with discerning clientele.PERSONAL ATTRIBUTES, • Warm, engaging and approachable., • Curious and eager to learn about the Rolex brand and its products., • Team-oriented with a positive, proactive attitude., • Trustworthy, discreet and committed to maintaining confidentiality., • Motivated to exceed expectations and deliver excellence., • Whether you’re experienced in luxury retail or new to the industry, we provide the training and support you need to thrive.

Great choice, outstanding value, market leading customer service. That’s Topps Tiles. But there’s more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. With only the very best quality on-trend products sourced from around the world offering outstanding value. If there’s a recipe for success, that’s ours. That and passionate, enthusiastic, anything-for-the-customer people. People like you. What we’re looking for As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service. How will you do all that? By leading and motivating a close-knit team. By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service. And that’s important: we’re not a hard-sell sort of place. Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their projects and really bring them to life with the technology available in store. As Store Manager you’ll create the business plan and develop your people to increase sales margins. You’ll manage every aspect of your store. And you’ll constantly look for ways to improve – as an individual, as a team, as a store. So yes, we’re looking for ambition. For Store Managers who want their store, and their team, to be the best in the land. That’s the sort of drive we love. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are • You know retail. You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results. Of course, the two go hand-in-hand: sales come through service. That’s certainly the way it is here at Topps Tiles and why we place such importance on great customer experiences., • You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart. And you’re a passionate can-do, will-do role model. A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management. What we’ll do for you • In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage., • Then there’s a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, a holiday allowance that increases with length of service and a wide range of other benefits. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you’ll need the flexibility to cover store opening hours (including weekends) as well as the flexibility to cover other stores, there’s no evening work to worry about – and no working on Christmas Eve or Boxing Day either. Who we are • Big things are happening at Topps Tiles. As the UK’s leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We’re as big on career opportunities as we are on outstanding service and great value. After all, it’s the brilliant, friendly, knowledgeable people that make us special. Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.

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