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Company Overview: Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. The Role: The position of Helpdesk Team Lead (Change Team) is an office-based role at the FluidOne Brighton branch, known internally as Small Projects Team Lead, is responsible for the day-to-day coordination and leadership of the Small Projects Team. The Team Lead ensures efficient service delivery, high-quality customer experience, and operational excellence within the framework of ITIL and ISO:9001/27001 best practices. This role requires a proactive leader with strong organisational and people management skills, capable of driving team performance and supporting business objectives Key Responsibilities: Team Leadership & Management • Coordinate and oversee the workload of the Small Projects Team, ensuring effective assignment and completion of service and change requests., • Conduct regular 1-2-1s with team members, providing coaching, feedback, and support for professional development., • Monitor team performance, including time logging and service request progress, and provide real-time feedback to address issues promptly., • Induct new team members and support ongoing training and development plans tailored to individual skillsets., • Maintain the team rota, authorise holidays, and ensure adequate cover at all times., • Analyse individual capabilities to balance workloads and prevent team members from being overwhelmed. Operational Excellence • Review incoming requests to determine chargeability and contract coverage., • Ensure customers are kept informed on the progress of installations and service requests., • Monitor the Service Desk Management Dashboard for SLA adherence and timely updates, reallocating resources as necessary., • Review requests held for QA, highlight issues, and support engineers in resolving them., • Organise onsite visits for customers as required. Communication & Collaboration • Answer incoming customer service calls as needed and respond to team queries via Microsoft Teams, 3CX, or in person., • Participate in weekly Service Review Meetings with the Technical Services management team., • Support the Escalation and Helpdesk Team Leads with cover for holidays or sickness., • Assist the Service Desk Manager with disciplinary and grievance management as required. Compliance & Best Practice • Ensure all team activities align with ITIL processes and ISO:9001/27001 standards., • Uphold the FluidOne business goals and contribute to continuous improvement initiatives. Continuous Improvement • Regularly review and update processes and documentation to ensure they are efficient, clear, and aligned with long-term goals, • Proactively review processes to remove inefficiencies and add automation where possible, • Act as a point of hand over on projects to ensure documentation and process is updated Support & Development The Small Projects Team Lead is supported by the Technical Services team, with escalation routes to the Operations Manager or Service Desk Manager. The role includes a personalised training plan and regular mentoring sessions. Added Value Experience (Desirable but not essential) • Experience in IT service delivery or project coordination., • Familiarity with ITIL, ISO:9001, and ISO:27001 frameworks., • Strong communication and organisational skills., • Previous leadership or mentoring experience within a technical team. Benefits after probationary period: • Subsidised health and dental care, • Employee Assistance Programme (EAP), • Life assurance (3x salary), • Discount platform, • Pension contribution – 5% company contribution, • Generous holiday entitlement, • One day off for birthday, • Half price internet connectivity, • Ride2Work scheme

What you’ll be doing Leading, coaching, and developing the Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influe

Our client, a well-established and rapidly growing plant hire company in the South-East, is seeking an experienced Hire Desk Controller to join their operations team.

The Office Support Specialist plays a key role in ensuring smooth daily operations by providing administrative, clerical, and front desk support. The Office Support Specialist plays a key role in ensuring smooth daily operations by providing administrative, clerical, and front desk support on a part

Health Partners is one of the UKs leading providers of occupational health and wellbeing solutions we work with organisations across a wide range of industries to support the physical and mental health of their employees. Health Partners are committed to transforming the way health and wellbeing ser

London Business School is seeking a People Systems Advisor to join our People Team. You will be responsible for the configuration, maintenance, and ongoing enhancement of our People systems, including iTrent, Document Logistix, Tribepad/Teamtailor, and Halo. You will work proactively with a wide range of stakeholders across the School to ensure the effective day-to-day operation and continuous improvement of our People systems. In addition to supporting system-related initiatives and contributing to process enhancements, you will build strong, collaborative relationships with system suppliers to ensure reliable and high-quality system support. • Manage and resolve system queries and issues from the People Team and wider School within SLAs, ensuring high standards of service., • Raise and manage system-related supplier support calls, ensuring timely resolution and escalation where necessary., • Review and implement system configuration and enhancement requests to ensure optimal performance and user satisfaction., • Lead system upgrade processes, ensuring thorough User Acceptance Testing (UAT) and minimal operational disruption., • Collaborate on system-related aspects of People Team initiatives, offering technical expertise as required., • Develop and update comprehensive process documentation for both Business As Usual (BAU) tasks and project work, ensuring clarity and accessibility., • Maintain supplier relationships, ensuring timely and effective communication and support., • Promote system literacy and best practice adoption across the People Team and wider School., • In-depth knowledge and practical experience in iTrent, including troubleshooting, configuration, and enhancements across all modules., • Experience with applicant tracking software (e.g., Tribepad, Teamtailor), including administration and configuration., • Experience with configuration of service desk/ticketing platforms (e.g., Halo, ServiceNow) is advantageous., • Experience supporting or leading HR system implementation or upgrade projects, including planning, testing, and post-go-live support., • Awareness of data security best practices and GDPR compliance when handling employee data., • Solid understanding of HR processes and payroll operations., • Ability to create clear and concise process documentation., • Ability to provide expert support and training on systems to a range of stakeholders, helping to build system confidence, literacy, and best practice adoption across teams., • Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly to both technical and non-technical audiences., • Proven ability to build collaborative relationships., • Strong organisational, project management, and analytical skills, with keen attention to detail and a proactive, solution-focused approach to problem-solving., • Proven ability to manage multiple tasks and priorities effectively. London Business School; a global and vibrant business community basedin two of the world's most dynamic cities, London and Dubai. It'swhere extraordinary minds and diverse perspectives connect, to have aprofound impact on the way the world does business and the waybusiness impacts the world. We offer best in class hybrid learning toour students and participants, whilst creating a flexible, su..., • Generous annual leave of 27 days plus extra between Christmas and New Year, • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution), • Free onsite gym and swimming pool, • Amazing range of professional development to support your career path, • Enhanced cycle to work scheme, • Wellbeing offering to support your physical, mental and financial health, • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

A reputable hotel chain in Brighton is seeking a Night Supervisor to oversee hotel operations from sundown to sunrise. The role involves managing all aspects of the hotel during the night shift, ensuring guest satisfaction, and coordinating with various teams, including front desk and kitchen.

A leading Connected Cloud provider in Brighton is seeking a Help Desk Team Lead to manage the Small Projects Team.This office-based role involves coordinating service delivery, ensuring high-quality customer experiences, and adhering to ITIL and ISO standards.Candidates should possess strong leaders

Experience with service desk management tools (Zendesk, ServiceNow or similar). We are actively seeking an experienced Service Desk Analyst - Application Support in England to work remotely from home, who can join our global Service Desk team to provide top-tier service to our clients. This role rep

This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and effica

Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

Previous experience in a high-volume hire desk.

Exciting Cover Supervisor Opportunity in Buckingham and Surrounding Areas Location: Aylesbury, Milton Keynes, and Nearby Regions Contract Type: Flexible Part-Time or Full-Time Options Start Date: Immediate Salary: £100 – £150 per Day Empower the Next Generation of Learners &ndash

An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service managemen

Provision Unit Teaching Assistant – Secondary School (Full Time) – Southampton Location: Southampton Start Date: January 2026 Contract: Long-Term until July (with potential to become permanent) Institution: Secondary School Provision Unit Pay: £88–£100 per day About t

Assistant Night Front Desk Manager. Assistant Night Front Desk Manager.

Specialist Autism Teaching Assistant (Full Time) Location: Southampton Area Start Date: Immediate / January 2026 Contract: Long-Term (with potential to become permanent) Institution: Secondary School – Learning Support Department Pay: £88–£100 per day About the Role We are

Hours: 08:00 AM – 16:00 PM Contract: Full-Time, January – July 2026 (potential to become permanent) About the Role Supply Desk is working in partnership with a specialist SEMH (Social, Emotional and Mental Health) school in the Southampton area.

Helpdesk Team Lead (Change Team)

Role: Science Teacher (KS3 & KS4) Location: Stone, Aylesbury, Buckinghamshire Contract: Full-Time Salary: £29,344 – £44,919 Start Date: January 2026 The School This Outstanding Ofsted-rated secondary school in Stone, Aylesbury, is looking to appoint an enthusiastic and dedica

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support xrnqpay via

Position: Drama Teacher Location: Southampton (close to Bitterne) Start Date: January 2026 Contract Type: Long-term (until July 2026, with potential for permanent appointment) Pay: £160 – £250 per day (depending on experience) About the Role We are seeking a passionate and commit

Service Desk Coordinator (Technology Team) - WC2E 9DDSalary: Starting from £30,784 per annum, based on skills and experienceFull time: 40 hours per week12 month fixed-term contractBased in: Covent Garden, London The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance

Service Desk Analyst - Ebley Mill - StroudReference: REQ0218Description: A vacancy has arisen for a Service Desk Analyst to join our ICT team. We are looking for an exceptional individual who can operate in our Service Desk team. Means to serve as frontline IT support and be the first point of conta

Job DescriptionService Desk Analyst - French Speaking UK and IrelandSysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering

Service Desk Engineer (Riverside Tower, Belfast (N. I), United Kingdom)Job Title: Service Desk EngineerJob Type: PermanentLocation: Belfast The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 year

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Service Desk Analyst - French Speaking. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone,

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical

The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

The role involves generating and qualifying candidates for a white-collar freelance desk, offering a base salary up to £28,000 with additional commission.

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

An established recruitment agency in Leicester is looking for a Senior Recruitment Consultant to spearhead the revitalization of its Construction division.This is a prime opportunity for a motivated individual who desires autonomy and wishes to shape a team.You will be connecting candidates with opp

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

A leading IT service provider in the UK is seeking a Service Desk Team Leader to ensure customer needs are met and drive exceptional service. The role involves managing the Service Desk function, handling escalations, and leading a team of support technicians.

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

A leading trading firm is seeking a Power Trading Manager in the UK to lead a dynamic trading desk in European power markets.

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

A leading recruitment agency in London is seeking a Resourcer to assist in sourcing candidates.This role involves managing communications, placing job adverts, and updating the recruitment database.Ideal candidates will possess strong relationship-building skills and a proactive attitude.Training wi

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

A leading tech solutions firm in the UK is looking for an experienced Service Desk Manager to lead a high-performing IT support team in Doncaster. The ideal candidate will have a strong background in IT service management, with the passion to drive continuous improvement and excellence within the se

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

AV, desk moves) are completed efficiently and to standard. Continuous Improvement & User Experience:** Drive ongoing improvements to Service Desk tools and processes, regularly reviewing performance and user feedback. Experience with remote desktop solutions, Citrix, and enterprise mobile device man

Service Desk Coordinator (Technology Team) - WC2E 9DD Salary: Starting from £30,784 per annum, based on skills and experience Full time: 40 hours per week <

Service Desk analysts, championing outstanding IT support across applications, infrastructure, and end-user devices. Lead and mentor the Service Desk team, supporting development and performance. Manage Service Desk operations, including queue management, SLA adherence, and escalation handling.

A leading global real estate services provider is seeking a Lobby Ambassador in London.This role involves covering front of house services, assisting with bookings, and maintaining high standards in customer service and facilities management.The ideal candidate will possess strong communication skil

A dedicated educational organization in the United Kingdom is seeking a Psychology Graduate for an immediate full-time role in Hazlemere.You will provide essential support to pupils with additional needs, implementing strategies to enhance their learning and social skills.Ideal candidates should hav

A renowned cultural institution in Greater London is looking for a dynamic professional to manage its Information Systems Service Desk and ITSM platform.