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  • Food & Beverage Manager - Locke at Broken Wharf
    Food & Beverage Manager - Locke at Broken Wharf
    hace 6 días
    Jornada completa
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

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  • Hairdresser
    Hairdresser
    hace 8 días
    £20–£30 por hora
    Jornada parcial
    London

    Children’s hairdresser We are seeking a passionate and dedicated Children’s Hairdresser to come and help set up a salon at the back of our Lordship lane shop, We have a salon in our Muswell Hill branch and would like to set the same up in East Dulwich, we would happily discuss either renting the space for you to start your own business or joining on an employment basis. The ideal candidate will specialise in creating a fun, friendly environment for young clients while delivering professional hairdressing services. This role offers an excellent opportunity for someone with a flair for working with children a background in child cuts would be desirable. And we willing to happily work with you to build the business. working a Saturday will be essential Responsibilities • Providing specialised hairdressing services for children,, • Creating a welcoming and engaging environment that makes young clients feel comfortable and relaxed., • Managing front desk duties such as appointment scheduling, client consultations, and maintaining the cleanliness of the salon area., • Building strong relationships with clients through excellent communication skills and personalised service delivery., • Proven experience in children’s hairdressing or a similar role within a salon environment., • Strong communication skills with the ability to connect effectively with children and their parents or guardians., • Organised with good time management skills to handle appointments effectively. This role offers an exciting opportunity to develop your career within a supportive environment that values creativity, professionalism, and exceptional client care.

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  • Senior Receptionist
    Senior Receptionist
    hace 8 días
    £38000–£42000 anual
    Jornada completa
    London

    Nora is not your typical Turkish restaurant. Brought to life by brothers Ozgur and Sidar Akyuz, Nora is a refreshing and free-spirited take on Turkish cuisine, built on the vibrancy of Anatolian small plates, the best of British produce, and a no-rules, no-dogma approach to creativity. This is a restaurant where hospitality leads the way, where every dish tells a story of heritage and innovation, and where the energy of Canary Wharf meets the warmth of Istanbul’s kitchens. About the Role As a Senior Receptionist, you will play a key role in both guest relations and floor operations at Nora. This is not a standalone reservations role or a purely front-desk position. We are looking for someone who can take ownership of the reservations side of the business while also being an active and experienced part of the floor management team. Since we don't have a separate reservations department, this role is a great fit for someone passionate about reservations, guest experience, and service flow, with solid restaurant floor experience and confidence stepping in to support and lead during busy services. You will be responsible for managing the booking diary, overseeing the door, coordinating guest arrivals and table flow, and working closely with management to ensure service runs smoothly from start to finish. During peak moments, you will also be expected to support the floor team, help manage service pressure, and contribute to the overall success of the restaurant. This is a great opportunity for someone who wants to be part of a small, ambitious independent restaurant, where every team member makes a real impact and helps the business grow. About You You are warm, organised, and naturally guest-focused, with a strong understanding of how a busy restaurant operates. You are passionate about reservations and understand how important they are to the success of the business, but you are equally comfortable on the floor and know how to support service when needed. You thrive in a fast-paced environment, stay calm under pressure, and enjoy being part of a close-knit team building something special. Your Responsibilities Reservations & Guest Experience Take ownership of the reservations diary, including bookings, confirmations, waitlists, and guest notes • Manage the door with confidence, warmth, and professionalism, • Ensure every guest receives a genuine and memorable welcome, • Anticipate guest needs, preferences, and special requests, • Maximise covers while protecting the quality of the guest experience, • Help shape and improve the reservations strategy as the restaurant grows Floor & Service Support • Work alongside the Restaurant Manager and floor team to manage service flow, • Support the floor during busy periods and key service moments, • Communicate clearly with the bar, kitchen, and floor teams to maintain smooth operations, • Assist with table management, pacing, and resolving service bottlenecks, • Be a reliable senior presence during high-pressure services Team Contribution • Act as an important link between the reservations side and the floor team, • Share useful guest feedback and booking insights with management, • Help maintain a culture of warm, thoughtful, professional hospitality, • Support the wider team in building a strong and successful independent restaurant Requirements • Previous experience in a busy, quality-focused restaurant, • Strong reservations experience and confidence using booking platforms, • Solid floor experience and a good understanding of service operations, • Excellent organisational and communication skills, • Ability to stay calm, positive, and solutions-focused under pressure, • A genuine passion for hospitality and guest experience, • Professional, reliable, and excited to be part of a growing independent business This Role Is For You If... • You love hospitality and believe great service starts well before guests sit down, • You are passionate about reservations, but do not want to be stuck behind a desk, • You have strong floor experience and enjoy being part of the service, • You want to play an important role in a small independent restaurant where you can make a real difference, • You are excited by the idea of helping a growing business develop and succeed

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  • Project Area Manager  |  bread&truffle.
    Project Area Manager | bread&truffle.
    hace 1 mes
    £45000–£50000 anual
    Jornada parcial
    London

    bread&truffle. is a premium Italian fast-casual brand with nine London locations. We have a strong operations manager and solid foundations - but a backlog of operational work across compliance, store audits, quality control and customer service standards that needs clearing fast. This is a hands-on, field-based role with a strategic dimension - you will be in stores clearing backlogs and fixing what's broken, and you will also help shape the processes and frameworks that prevent the same problems recurring. WHAT THE JOB ACTUALLY LOOKS LIKE – Visit each of our nine London sites and work through outstanding compliance items with store managers on the ground – Drive the backlog to zero across compliance, QC and audits - then hand back to our Operations Manager to maintain – Spot gaps in how we do things and help shape cleaner processes and frameworks so the fixes stick – Work closely with our Operations Manager throughout - this is a support and acceleration role, not a solo mission The job is split roughly 70/30. Seventy percent is execution in the field - in stores, with managers, clearing backlogs. Thirty percent is stepping back and helping us build the structures that make the fixes stick. THE AREAS IN SCOPE – Compliance - we have a master file and an external consultant; we need someone to drive it to completion across all sites – Store audits - visiting stores, scoring against standards, working with managers on what needs fixing – Quality control - product consistency and line standards, checked in person – Customer service - observing service in store and helping managers understand what good looks like WHO YOU ARE – Background as an area manager or multisite ops manager in hospitality - you have personally done store visits, not just managed people who did – Comfortable working through compliance and audit checklists in the field, not just in a spreadsheet – You can shift between doing and thinking - hands dirty in a store one day, helping design a cleaner audit process the next – You get things done without needing to own everything - you can work alongside an existing ops manager without friction – Available for a focused project engagement of 3-6 months, flexible schedule WHAT THIS IS NOT – A permanent role – A remote or desk-based consultancy – A position above our existing Operations Manager - you are working with her, not over her To apply Two or three paragraphs only. Tell us about a time you had to clear a significant operational backlog across multiple sites - what it was, how you approached it, and what you left behind. No CV required at this stage. Applications without this will not be reviewed.

    Sin experiencia
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  • Property Viewing & Client Support Driver
    Property Viewing & Client Support Driver
    hace 2 meses
    £14–£19 por hora
    Jornada completa
    London

    Job Title: Property Viewing & Client Support Driver Location: England (Multiple Locations) Job Type: Flexible / Self-Employed / Part-Time or Full-Time Pay: £14 – £19+ per hour (depending on performance and workload) About the Opportunity We are currently expanding and looking for reliable, motivated, and professional individuals to join our growing team as Property Viewing & Client Support Drivers. This is a unique opportunity to work within the property sector in a flexible, independent role that allows you to earn well while staying active and meeting new people daily. Unlike traditional 9–5 roles, this position gives you the freedom to manage your own time while still benefiting from a consistent flow of work. You will play a key role in supporting property operations across London by conducting viewings, interacting with prospective tenants, and assisting landlords with essential onboarding support. This role is ideal for individuals who are proactive, presentable, and enjoy being on the move rather than being stuck behind a desk. Whether you already have experience in property, driving, or customer service—or you are looking to enter the industry—this opportunity offers a clear and straightforward way to get started. Your Role & Responsibilities As a Property Viewing & Client Support Driver, your day-to-day responsibilities will involve travelling to various locations across London and acting as a key representative of the business. Your duties will include: • Conducting property viewings for prospective tenants in a professional and friendly manner, • Meeting clients at properties, greeting them, and ensuring they feel comfortable throughout the viewing, • Providing clear and basic information about each property, • Visiting landlords’ properties to deliver and explain starter packs, • Ensuring all appointments are attended on time and completed efficiently, • Managing your daily schedule and travel routes effectively, • Communicating updates after each visit, including feedback and outcomes, • Representing the company in a professional, reliable, and presentable manner at all times This is a fast-paced role where organisation, punctuality, and communication are essential. You will often be managing multiple viewings per day, so being able to stay on schedule and adapt when needed is key. What We’re Looking For We are seeking individuals who are dependable, self-motivated, and comfortable working independently. This role requires a balance of people skills and discipline, as you will be trusted to manage your own workload without constant supervision. To be successful in this role, you should: • Hold a full UK driving licence (essential), • Be confident driving across London and navigating different areas, • Have strong communication and interpersonal skills, • Be punctual, organised, and reliable, • Feel comfortable meeting new people on a daily basis, • Be confident working independently and managing your own time, • Have a professional and presentable appearance, • Own a smartphone with internet access for navigation and updates While having access to your own vehicle is beneficial, it is not essential. We offer company car hire options for those who require a vehicle, ensuring that lack of transport does not prevent the right candidates from applying. Previous experience in property, lettings, driving roles, or customer service is helpful but not required. We provide clear guidance and simple processes to help you get started quickly and perform confidently in your role. Why Join Us? We are building a fast-growing and opportunity-driven business where reliable individuals are rewarded with consistent work and the chance to grow. Here’s what makes this a great opportunity: Strong Earning Potential With pay ranging from £14 to £19+ per hour, your earnings are directly influenced by your availability, efficiency, and performance. The more work you take on, the more you can earn. Flexible Working Structure You have control over your schedule. Whether you are looking for full-time income or part-time flexibility, this role adapts to your lifestyle. Consistent Workflow We operate across multiple locations in London, ensuring there is always demand for viewings and client visits. Reliable drivers will benefit from steady and ongoing work. Stay Active & Independent This is not an office job. You’ll be out on the road, visiting different properties, meeting people, and staying productive throughout the day. No Experience Required We provide all the necessary guidance and support to help you understand the role quickly. If you are willing to learn and take responsibility, you can succeed here. No Micromanagement We trust our team to deliver results. You will be given clear instructions and expectations, without unnecessary pressure or constant supervision. Growth Opportunities As the company continues to expand, there will be opportunities for increased responsibility, higher earnings, and progression into more senior roles. Company Vehicle Option If you do not have access to a vehicle, we offer company car hire options to ensure you can still perform the role effectively. Is This Role Right for You? This position is ideal if you: • Enjoy being on the move and working outside of a traditional office environment, • Are confident interacting with people and providing a good customer experience, • Want flexibility in how and when you work, • Are looking for a role where your effort directly impacts your earnings, • Can be trusted to manage your own time and responsibilities It may not be suitable if you prefer a highly structured, desk-based role or require constant supervision. Application Process We are looking to onboard candidates quickly, so we have created a fast-track application process to help us identify the most suitable individuals efficiently. Serious applicants who are ready to start and meet the requirements will be prioritised.

    Sin experiencia
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