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Help desk jobs in United Kingdom

  • Senior Receptionist
    Senior Receptionist
    1 day ago
    £38000–£42000 yearly
    Full-time
    London

    Nora is not your typical Turkish restaurant. Brought to life by brothers Ozgur and Sidar Akyuz, Nora is a refreshing and free-spirited take on Turkish cuisine, built on the vibrancy of Anatolian small plates, the best of British produce, and a no-rules, no-dogma approach to creativity. This is a restaurant where hospitality leads the way, where every dish tells a story of heritage and innovation, and where the energy of Canary Wharf meets the warmth of Istanbul’s kitchens. About the Role As a Senior Receptionist, you will play a key role in both guest relations and floor operations at Nora. This is not a standalone reservations role or a purely front-desk position. We are looking for someone who can take ownership of the reservations side of the business while also being an active and experienced part of the floor management team. Since we don't have a separate reservations department, this role is a great fit for someone passionate about reservations, guest experience, and service flow, with solid restaurant floor experience and confidence stepping in to support and lead during busy services. You will be responsible for managing the booking diary, overseeing the door, coordinating guest arrivals and table flow, and working closely with management to ensure service runs smoothly from start to finish. During peak moments, you will also be expected to support the floor team, help manage service pressure, and contribute to the overall success of the restaurant. This is a great opportunity for someone who wants to be part of a small, ambitious independent restaurant, where every team member makes a real impact and helps the business grow. About You You are warm, organised, and naturally guest-focused, with a strong understanding of how a busy restaurant operates. You are passionate about reservations and understand how important they are to the success of the business, but you are equally comfortable on the floor and know how to support service when needed. You thrive in a fast-paced environment, stay calm under pressure, and enjoy being part of a close-knit team building something special. Your Responsibilities Reservations & Guest Experience Take ownership of the reservations diary, including bookings, confirmations, waitlists, and guest notes • Manage the door with confidence, warmth, and professionalism, • Ensure every guest receives a genuine and memorable welcome, • Anticipate guest needs, preferences, and special requests, • Maximise covers while protecting the quality of the guest experience, • Help shape and improve the reservations strategy as the restaurant grows Floor & Service Support • Work alongside the Restaurant Manager and floor team to manage service flow, • Support the floor during busy periods and key service moments, • Communicate clearly with the bar, kitchen, and floor teams to maintain smooth operations, • Assist with table management, pacing, and resolving service bottlenecks, • Be a reliable senior presence during high-pressure services Team Contribution • Act as an important link between the reservations side and the floor team, • Share useful guest feedback and booking insights with management, • Help maintain a culture of warm, thoughtful, professional hospitality, • Support the wider team in building a strong and successful independent restaurant Requirements • Previous experience in a busy, quality-focused restaurant, • Strong reservations experience and confidence using booking platforms, • Solid floor experience and a good understanding of service operations, • Excellent organisational and communication skills, • Ability to stay calm, positive, and solutions-focused under pressure, • A genuine passion for hospitality and guest experience, • Professional, reliable, and excited to be part of a growing independent business This Role Is For You If... • You love hospitality and believe great service starts well before guests sit down, • You are passionate about reservations, but do not want to be stuck behind a desk, • You have strong floor experience and enjoy being part of the service, • You want to play an important role in a small independent restaurant where you can make a real difference, • You are excited by the idea of helping a growing business develop and succeed

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  • Project Area Manager  |  bread&truffle.
    Project Area Manager | bread&truffle.
    2 days ago
    £45000–£50000 yearly
    Part-time
    London

    bread&truffle. is a premium Italian fast-casual brand with nine London locations. We have a strong operations manager and solid foundations - but a backlog of operational work across compliance, store audits, quality control and customer service standards that needs clearing fast. This is a hands-on, field-based role with a strategic dimension - you will be in stores clearing backlogs and fixing what's broken, and you will also help shape the processes and frameworks that prevent the same problems recurring. WHAT THE JOB ACTUALLY LOOKS LIKE – Visit each of our nine London sites and work through outstanding compliance items with store managers on the ground – Drive the backlog to zero across compliance, QC and audits - then hand back to our Operations Manager to maintain – Spot gaps in how we do things and help shape cleaner processes and frameworks so the fixes stick – Work closely with our Operations Manager throughout - this is a support and acceleration role, not a solo mission The job is split roughly 70/30. Seventy percent is execution in the field - in stores, with managers, clearing backlogs. Thirty percent is stepping back and helping us build the structures that make the fixes stick. THE AREAS IN SCOPE – Compliance - we have a master file and an external consultant; we need someone to drive it to completion across all sites – Store audits - visiting stores, scoring against standards, working with managers on what needs fixing – Quality control - product consistency and line standards, checked in person – Customer service - observing service in store and helping managers understand what good looks like WHO YOU ARE – Background as an area manager or multisite ops manager in hospitality - you have personally done store visits, not just managed people who did – Comfortable working through compliance and audit checklists in the field, not just in a spreadsheet – You can shift between doing and thinking - hands dirty in a store one day, helping design a cleaner audit process the next – You get things done without needing to own everything - you can work alongside an existing ops manager without friction – Available for a focused project engagement of 3-6 months, flexible schedule WHAT THIS IS NOT – A permanent role – A remote or desk-based consultancy – A position above our existing Operations Manager - you are working with her, not over her To apply Two or three paragraphs only. Tell us about a time you had to clear a significant operational backlog across multiple sites - what it was, how you approached it, and what you left behind. No CV required at this stage. Applications without this will not be reviewed.

    No experience
    Easy apply
  • Dental Nurse Assistant
    Dental Nurse Assistant
    4 days ago
    £14–£15 hourly
    Full-time
    London

    Trainee Dental Nurse – No Experience Needed Job Type: Full-Time, Permanent Location: Multiple practices with excellent transport links Looking to start your career in dental nursing? Join a team that will support, train and inspire you every step of the way. We are a welcoming, modern dental group committed to delivering outstanding care to every patient. Our practices are designed to help people feel at ease from the moment they walk in, and we believe in building real connections with our patients to improve their experience, confidence, and oral health. Now we’re looking for enthusiastic individuals who want to start or continue their journey as a Trainee Dental Nurse. Whether you’ve already started your dental nursing course or are completely new to the profession, we’d love to hear from you. What We’re Looking For: • Proof of enrolment (or enrolment letter) for a GDC-approved dental nurse course, • Eligibility to work in the UK (including National Insurance number), • Willingness to begin or continue Hepatitis B vaccinations, • Enhanced DBS check (or willingness to obtain one), • Basic understanding of infection control and decontamination, • Organised and reliable – able to assist with patient records, notes, and admin, • A team player who is calm under pressure and eager to learn, • Comfortable helping with reception and front-desk tasks when needed, • No previous dental experience is required – full training will be provided. What You’ll Be Doing: • Supporting dentists during patient treatments, • Ensuring treatment rooms are clean, safe and well-stocked, • Helping patients feel comfortable before, during and after appointments, • Managing instruments, materials and stock, • Learning valuable clinical and patient-care skills as you train What You’ll Get: • Full support and training in a friendly, professional environment, • Access to ongoing development opportunities once qualified, • Health and wellbeing benefits, including Employee Assistance Programme and virtual GP, • Up to 30 days of annual leave with service (plus bank holidays), • Discounts on gyms, restaurants, retail and more

    Immediate start!
    No experience
    Easy apply
  • Assistant Manager
    Assistant Manager
    8 days ago
    £30000–£32000 yearly
    Full-time
    London

    THE ROLE This is a hands-on operations role for someone who does not need to be told what needs doing — they have already done it. You will be the backbone of the floor: making sure service runs tightly, guests feel genuinely welcomed, and every inch of the venue is something we are proud of. On the nights Nico (GM/Owner) is not there, you are the one holding it together — including leading the kitchen pass when needed. You will work directly with Nico on the stuff that makes a business actually function: compliance, ordering, rotas, paperwork. The unglamorous bits. The bits that matter. If you want to manage from a distance, this is not your role. If you want to actually run a venue, it probably is. WHAT YOU WILL ACTUALLY DO Hosting & the guest experience – Set the tone from the moment someone walks in — because the first 30 seconds is everything – Hold the room together during busy service, managing covers, pacing and the energy of the floor – Handle complaints the right way: calm, quick, with genuine care — and escalate when it actually warrants it – Manage reservations and walk-ins with SevenRooms and whoever comes through the door Service & operations – Open and close to standard, every time – Keep the team briefed, in position, and performing to what Kuhaku is — not just what any bar is – Step in where needed during service, bar or floor, without being asked – Lead the kitchen pass in Nico's absence — keeping communication tight between kitchen and floor and making sure every dish lands right Venue standards & cleanliness – Maintain a high cleanliness standard across front of house, bar, toilets and back of house at all times – Run daily checks, own the standards, and hold the team to them — without being a jobsworth about it – Flag maintenance issues early and coordinate fixes before they become a problem Consumables & ordering – Manage and order all consumables — cleaning supplies, packaging, sundries, small kit — so we never run out of anything embarrassing – Keep storage organised, maintain par levels, and track spend – Flag any discrepancies or odd costs to Nico without being chased Compliance & paperwork – Hold a valid personal licence — or be actively working towards one (essential within six months) – Ensure we operate within our premises licence at all times: challenge policies, age verification, hours – Maintain food safety records, temperature logs, cleaning schedules and COSHH documentation – Support DPS compliance and handle any council or local authority communications with appropriate seriousness – Assist with rota collation, payroll admin and basic HR paperwork as needed WHO WE ARE LOOKING FOR You do not have to love Japanese culture or cocktails (although it helps). You do have to love running a room well. Experience – At least one year in a supervisory or management role in hospitality — floor, not desk – Comfortable hosting, directing a team, and dealing with difficult moments without losing your cool – Experience with compliance, licensing and the paperwork that comes with running a licensed venue The person – Organised. You do not let things slip through the cracks and you do not need reminding twice – A natural host — you genuinely enjoy people, and it shows – Calm under pressure. Saturday at 9pm should make you sharper, not slower – Proactive. If something needs doing, you do it. If something is wrong, you say so – Honest and reliable. Small team, high trust. That is the deal. – Comfortable with admin and paperwork — it is not glamorous, but neither is a compliance fail Useful but not required – Personal Licence holder – Experience with SevenRooms, TheFork/EatClub or Square POS – Any genuine interest in Japanese food and drink culture – Food Safety Level 2 or above WHAT WE OFFER A real leadership role in a venue with a real identity. You will have a direct relationship with the owner, genuine input into how the venue runs, and room to grow as the business does. – £30,000+ per annum, dependent on experience – Plus tronc – Direct access to Nico — decisions get made, not deferred – A team with more personality than most bars in London have combined – A venue with an identity worth protecting — and a community growing around it – Room to develop as we do

    Immediate start!
    Easy apply
  • Property Viewing & Client Support Driver
    Property Viewing & Client Support Driver
    19 days ago
    £14–£19 hourly
    Full-time
    London

    Job Title: Property Viewing & Client Support Driver Location: England (Multiple Locations) Job Type: Flexible / Self-Employed / Part-Time or Full-Time Pay: £14 – £19+ per hour (depending on performance and workload) About the Opportunity We are currently expanding and looking for reliable, motivated, and professional individuals to join our growing team as Property Viewing & Client Support Drivers. This is a unique opportunity to work within the property sector in a flexible, independent role that allows you to earn well while staying active and meeting new people daily. Unlike traditional 9–5 roles, this position gives you the freedom to manage your own time while still benefiting from a consistent flow of work. You will play a key role in supporting property operations across London by conducting viewings, interacting with prospective tenants, and assisting landlords with essential onboarding support. This role is ideal for individuals who are proactive, presentable, and enjoy being on the move rather than being stuck behind a desk. Whether you already have experience in property, driving, or customer service—or you are looking to enter the industry—this opportunity offers a clear and straightforward way to get started. Your Role & Responsibilities As a Property Viewing & Client Support Driver, your day-to-day responsibilities will involve travelling to various locations across London and acting as a key representative of the business. Your duties will include: • Conducting property viewings for prospective tenants in a professional and friendly manner, • Meeting clients at properties, greeting them, and ensuring they feel comfortable throughout the viewing, • Providing clear and basic information about each property, • Visiting landlords’ properties to deliver and explain starter packs, • Ensuring all appointments are attended on time and completed efficiently, • Managing your daily schedule and travel routes effectively, • Communicating updates after each visit, including feedback and outcomes, • Representing the company in a professional, reliable, and presentable manner at all times This is a fast-paced role where organisation, punctuality, and communication are essential. You will often be managing multiple viewings per day, so being able to stay on schedule and adapt when needed is key. What We’re Looking For We are seeking individuals who are dependable, self-motivated, and comfortable working independently. This role requires a balance of people skills and discipline, as you will be trusted to manage your own workload without constant supervision. To be successful in this role, you should: • Hold a full UK driving licence (essential), • Be confident driving across London and navigating different areas, • Have strong communication and interpersonal skills, • Be punctual, organised, and reliable, • Feel comfortable meeting new people on a daily basis, • Be confident working independently and managing your own time, • Have a professional and presentable appearance, • Own a smartphone with internet access for navigation and updates While having access to your own vehicle is beneficial, it is not essential. We offer company car hire options for those who require a vehicle, ensuring that lack of transport does not prevent the right candidates from applying. Previous experience in property, lettings, driving roles, or customer service is helpful but not required. We provide clear guidance and simple processes to help you get started quickly and perform confidently in your role. Why Join Us? We are building a fast-growing and opportunity-driven business where reliable individuals are rewarded with consistent work and the chance to grow. Here’s what makes this a great opportunity: Strong Earning Potential With pay ranging from £14 to £19+ per hour, your earnings are directly influenced by your availability, efficiency, and performance. The more work you take on, the more you can earn. Flexible Working Structure You have control over your schedule. Whether you are looking for full-time income or part-time flexibility, this role adapts to your lifestyle. Consistent Workflow We operate across multiple locations in London, ensuring there is always demand for viewings and client visits. Reliable drivers will benefit from steady and ongoing work. Stay Active & Independent This is not an office job. You’ll be out on the road, visiting different properties, meeting people, and staying productive throughout the day. No Experience Required We provide all the necessary guidance and support to help you understand the role quickly. If you are willing to learn and take responsibility, you can succeed here. No Micromanagement We trust our team to deliver results. You will be given clear instructions and expectations, without unnecessary pressure or constant supervision. Growth Opportunities As the company continues to expand, there will be opportunities for increased responsibility, higher earnings, and progression into more senior roles. Company Vehicle Option If you do not have access to a vehicle, we offer company car hire options to ensure you can still perform the role effectively. Is This Role Right for You? This position is ideal if you: • Enjoy being on the move and working outside of a traditional office environment, • Are confident interacting with people and providing a good customer experience, • Want flexibility in how and when you work, • Are looking for a role where your effort directly impacts your earnings, • Can be trusted to manage your own time and responsibilities It may not be suitable if you prefer a highly structured, desk-based role or require constant supervision. Application Process We are looking to onboard candidates quickly, so we have created a fast-track application process to help us identify the most suitable individuals efficiently. Serious applicants who are ready to start and meet the requirements will be prioritised.

    No experience
    Easy apply
  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    1 month ago
    £42000–£45000 yearly
    Full-time
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

    Immediate start!
    Easy apply
  • General Manager
    General Manager
    2 months ago
    Full-time
    London

    -EXPERIENCED - General Manager – Italian Restaurant (Fresh Pasta Concept) 🇮🇹🍝 We are a young and ambitious Italian restaurant group, specialised in fresh pasta fatta in casa. We launched our first restaurant two and a half years ago, and after building strong foundations, we are now looking for an experienced General Manager to help us grow the business and expand the concept. This role is for someone who truly understands Italian cuisine, culture, and hospitality — not just the food, but la mentalità. The Role As General Manager, you will be responsabile dell’intera attività — front of house, kitchen, people, standards, and financial performance. You will: • Lead the whole house (FOH & BOH), • Maintain and develop exceptional service standards, • Train, mentor, and inspire the team, • Oversee hygiene, cleaning & compliance, • Work closely with ownership on growth and expansion strategy This is a hands-on leadership role, not a desk-based position. Key Requirements We are looking for a candidate with strong senior-level experience and deep operational knowledge: • ✅ Strong knowledge of Word, Excel, EPOS systems, • ✅ Confident with reservation platforms, • Budgeting, • Forecasting, • P&L management, • ✅ Qualified in HACCP & Health & Safety, • ✅ Personal Liquor Licence, • ✅ Proven ability to train staff to a very high standard of service, • Who You Are, • A leader, not just a manager, • Hands-on, visible on the floor and engaged with the kitchen, • Entrepreneurial, with a growth mindset, • Passionate about autentica ospitalità italiana, • Excited by the idea of helping scale a successful concept, • What We Offer, • 🔹 Ad hoc contract package for the right candidate, • 🔹 A key role in shaping the future of the company, • 🔹 Opportunity to grow with a business aiming to expand the concept, • If you feel questa posizione è fatta per te, and you want to be part of a company moving from one strong restaurant to the next stage of growth, we’d love to hear from you.

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