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The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. Experience managing a geographically dispersed and diverse team. We help our customers to source, transform and manage their technology infrastructure

This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. Having direct experience of working with MSP PSA and RMM platforms such as Autotask, Kaseya, S

A leading multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. This role involves overseeing operations, driving excellence, and optimizing service delivery while fostering a positive team culture. Join to help enhance IT support ser

The Procurement & Commercial Operations Analyst plays a key role in supporting Affinity Water with operational purchasing activity. The role focuses on securing best value from suppliers where no formal contract or framework exists, acting as a commercial gatekeeper for non-contract spend. You will confidently challenge supplier pricing, negotiate discounts, drive spend compliance, and ensure internal customers achieve the best commercial outcome. This is a highly interactive role requiring strong communication and negotiation skills, a practical commercial mindset, and a strong focus on process, data, and compliance. You will also support the smooth operation of procurement systems and processes, ensuring policy compliance while delivering fast, effective service to stakeholders. Key Responsibilities Buying Desk & Commercial Negotiation Act as the first point of contact for non-contract and tactical purchasing requests across the business. Engage directly with suppliers to obtain quotations, challenge pricing, and negotiate discounts and improved commercial terms. Compare supplier offers and recommend the most commercially advantageous option. Ensure purchasing decisions align with Affinity Waters procurement policy and commercial principles. Identify repeat or high-value off-contract spend for formal sourcing or contracting activity. Stakeholder Support & Customer Service Work closely with internal stakeholders to understand purchasing requirements and provide commercial advice. Guide colleagues through the buying process, ensuring requests are handled efficiently and professionally. Build strong relationships with operational teams, Finance, and Accounts Payable to resolve queries promptly. Procurement Systems & Process Support Support purchasing and receipting activity within Oracle Fusion (P2P). Maintain catalogue items, onboard new suppliers, and complete required compliance and due diligence checks. Support users with system queries and assist with the rollout and adoption of new procurement tools and system improvements. Supplier, Compliance & Continuous Improvement Ensure all buying activity complies with internal policies, governance requirements, and audit standards. Maintain accurate records of supplier interactions, quotations, and purchase decisions. Support continuous improvement of buying desk processes and contribute to wider procurement and commercial transformation initiatives. About You Experience in a procurement, buying, or commercial environment, with confidence negotiating with suppliers. Strong Excel capability to analyse, reconcile, and present procurement data accurately, using formulas, pivot tables, and structured models to support operational reporting, controls, and decision-making Experience with procurement systems or ERP platforms (e.g. Oracle Fusion) Strong stakeholder engagement and communication skills. Highly organised, detail-focused, and comfortable managing multiple priorities. Advert closes - Friday 13th February Benefits Salary £35,000 (depending on skills and experience) Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days. A Celebration Day in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%) We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability Confident As a Disability Confident employer, were committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and were not able to offer interviews to all, well take a fair and proportionate number of disabled candidates through. Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive. TPBN1_UKTJ

No help desk support experience required.

A leading IT services consultancy in Greater London is seeking a Service Desk Analyst to join their team.

A leading recruitment agency is seeking a Help Desk Advisor for their office in Runcorn. The ideal candidate will possess strong customer service skills and experience in a helpdesk environment.

An international consultancy is seeking an IT Apprentice to join their team in London.The role involves providing 1st and 2nd line user support, troubleshooting incidents, and setting up devices.Ideal candidates should possess five GCSEs including Maths and have strong organizational and communicati

A leading UK IT service provider is seeking an ICT Associate based in Bathgate to offer first-line technical support across multiple sites.This role involves managing support requests, providing expert advice on IT best practices, and ensuring a positive user experience.Candidates should possess str

Support Spooners with day‑to‑day IT needs, resolving helpdesk requests related to hardware, software, and SaaS tools and escalating issues when needed. You're always happy to get your hands dirty to help your team. We help each Spooner set up the conditions to do their best work.

Log and track incidents and service requests in the helpdesk system; follow up to ensure issues are resolved. Experience with helpdesk ticketing systems. Westminster School are looking for a Helpdesk Engineer for a 12 month fixed-term contract, to work Mondays to Fridays on a rota basis.

This is not a IT Help Desk Role) As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. Proven experience in Facilities Management within an administrative or helpdesk role.

An award-winning consultancy in Greater London is seeking an IT Apprentice to provide excellent user support and manage IT incidents.This entry-level role offers training opportunities and the chance to develop technical skills.Duties include setting up devices, troubleshooting software issues, and

Job title – Inter Help Desk Coordinator - GTO. Provide first line technical user support for all Federated Hermes desktop and mobile services. Co-ordinate and communicate with other teams and vendors when resolution cannot be performed directly within the Service Desk.

Managing the helpdesk inbox efficiently daily.

A global investment management firm in London seeks an Inter Help Desk Coordinator to deliver first-line support to users.

Albans, United Kingdom, is seeking an IT Service Desk Support to provide technical support for end-users.

Senior Helpdesk / Service Desk Engineer. Senior Helpdesk / Service Desk Engineer.

In this role, you will provide user support as a Help Desk support engineer, manage incidents, configure devices, and help maintain systems.

An educational institution in Cheshire is looking for an IT Technician to support its staff and students through effective IT solutions.The ideal candidate should possess strong IT experience, particularly in network administration, and demonstrate excellent troubleshooting skills.This will be a ful

A dynamic service organization in the United Kingdom is looking for a Help Desk Coordinator to manage incoming calls and emails, coordinate engineers, and provide excellent customer service.

A leading career enhancement organization based in London is seeking an experienced IT Support Technician to deliver expert technical support while managing technology services across the region.The ideal candidate must have strong IT support skills, proficiency in Microsoft 365, and experience mana

As a Help Desk Support Engineer, you will combine technical expertise with a strong focus on customer service to maintain and support our IT infrastructure. Proven experience in an IT support or help desk role. Install, configure, and maintain desktops and laptops, ensuring they meet company standar