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- The Lodge Hotel
Hotel Receptionist14 days ago£12.5–£13 hourlyFull-timeLondonWe are looking for a Front office agent to serve as our guest first point of contact and manage all aspects of their accommodation. Hotel Front desk responsibility include( not limited to) register guests, managing reservations and providing information about rooms, rates and amenities as well as covering nights shifts also. if you have a passion for hotel industry, deliver exceptional customer service, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements: Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills You must have the right to work and live in the UK (work visa, pre-settled or settled status) Benefits: Competitive salary 28 days holiday /annum Free parking Food and Beverage discounts Meals on duty Uniform care
Immediate start!Easy apply - The Lavery
Receptionist20 days ago£14 hourlyFull-timeSouth Kensington, LondonWho we are: The Lavery is home to a restaurant, café and elegant events spaces located on South Kensington’s Cromwell Place. The building takes its name and inspiration from its history as the former home and studio of Sir John Lavery (1856–1941), the renowned Anglo-Irish painter. Housed within a collection of Grade II-listed townhouses. The kitchen is led by Yohei Furuhashi. Yohei’s menu highlights Mediterranean seasonality while incorporating influences and ingredients from the British Isles. What we’re looking for: As the Receptionist for our restaurant and event spaces, you will play a key role in welcoming guests, managing bookings, and ensuring smooth operations at the front desk. You will act as the first point of contact for customers and play a vital role in delivering excellent customer service both in-person, over the phone and email. The ideal candidate will be proactive, organised, friendly, and comfortable working in a fast-paced environment. What you will be doing: Telephone & Bookings Management: Handle booking requests, modifications, and cancellations. Provide information on restaurant opening hours, menu, and special events. Take and relay messages for management or your colleagues. Confirm bookings and reservations system. Guest Services & Reception: Act as a first point of contact and greet guests warmly upon arrival. Handle walk-in enquiries about availability and waiting times. Assist guests with cloakroom service and retrieve coats upon departure. Manage lost property. Provide information about restaurant policies and services. Administrative & Communication Duties: Respond to email enquiries about bookings, private events, and special requests. Maintain an organised log of VIP guests or special occasions. Communicate guest preferences and special requests to the team. Coordinate with the front-of-house team to ensure smooth service. Update booking systems or guest records as needed. Event & Private Dining Coordination: Provide initial information about private dining and event bookings. Forward event enquiries to the appropriate team. Assist in organising guest lists or special event details. General Support Tasks: Assist with printing and preparing menus, place cards, or signage. Ensure the reception area is tidy and welcoming. Monitor guest feedback and pass relevant comments to management. Sort and deliver incoming post and parcels. Adhere to all fire safety procedures and assist in the evacuation process in the event of a fire. Carry out administrative tasks and provide support for all departments and when required. Conditions of Work: Flexible hours contract with weekend, sometimes 3+ evening shifts per week and bank holidays. £14 per hour + tronc What you’ll get: 50% Off at The Lavery Restaurant: Make the most of our incredible restaurant with a discounted price for you and up to 4 friends and family. Office Socials and Events: Strengthen team bonds and learn more about our industry with our exciting lineup of social events throughout the year.? Health Shield: Employee Assistance Program: Need a helping hand or a listening ear? Our employee assistance program is here to support you through life's ups and downs. From counselling services to wellness resources, we've got your back every step of the way.
Immediate start!Easy apply - (Goges soho ltd). London labs hair
Receptionist25 days agoPart-timeLondonAre you passionate about the beauty industry and love delivering top-notch customer service? We're a busy, modern hair salon located in the heart of Fulham, and we're currently on the lookout for a friendly, professional, and highly organised Receptionist to become the welcoming face of our team. This is a fantastic opportunity to work in a dynamic, creative environment alongside experienced hair stylists and beauty professionals. Whether you're looking to grow your career in the salon industry or want to be part of a fun and supportive team, we’d love to hear from you! What You'll Be Doing: Greeting all clients with a warm, welcoming, and professional attitude Managing appointments using our booking system (phone, online, and walk-ins) Handling phone calls and answering any customer enquiries, managing salon emails ,taking payments, issuing receipts, and managing the till. Ensuring the front-of-house and reception area are always clean, tidy, and inviting supporting stylists and management with day-to-day tasks. Keeping track of retail stock at the front desk and assisting with product sales. Helping coordinate a smooth and professional flow of daily operations. What We’re Looking For: Previous experience in a receptionist, front-of-house, or customer-facing role (experience in a salon or spa is essential). A genuine passion for delivering excellent customer service. Strong communication skills and a confident, friendly personality Impeccable grooming and personal presentation. Ability to multitask, stay calm under pressure, and manage time effectively and a willingness to learn. Tech-savvy and comfortable using booking or POS systems (training provided). A team player who’s willing to go the extra mile for clients and colleagues
Easy apply - UBX Hammersmith, London UK
Fitness Manager2 months ago£30000–£35000 yearlyFull-timeLondonAbout UBX UBX Training is a fast-growing fitness business co-founded by four-time world boxing champion, Danny Green, alongside Australian fitness and tech entrepreneur, Tim West. We first opened in Australia in 2016 and have since expanded rapidly, enjoying five years of continuous growth, with 100 clubs now open across Australia, New Zealand, Japan and Singapore. We launched in the UK in 2022! At UBX, we deliver a sense of community, camaraderie and belonging, the most attractive aspects of sports, and combine these elements with convenience, accessibility, expert support, and intelligent programming. We have identified the reasons that motivate an individual to take control of their fitness and the barriers that may stop them, to create an environment where results are an additional benefit to the pure enjoyment of the workout. UBX’s unique boxing and strength training is non-contact and focuses on a mixture of bag work, padwork and strength training across a 12-round workout. In every workout, our members get 1 on 1 support from a UBX coach who advises on form and technique and ensures that the experience can work for people of all ages, backgrounds, and fitness levels. We deliver the most convenient, enjoyable, and effective workout to our members as well as a rewarding and enjoyable business for franchisees. Primary Purpose ● A key member of the team and accountable to the Owner, the Club Manager will have responsibility for the performance of the UBX club. ● As the lead for the sales function, you will be responsible for executing lead generation/marketing plan to increase membership sales. ● As Club Manager, you are accountable for ensuring all duties are delivered through project management, inter-personal skills, communication skills, administration, problem solving and process management. Key Accountabilities ● Maintain and grow the total membership base and oversee all aspects of the membership sales process. ● Drive financial plans and increase gross margins of the business through optimal programming and capacity utilisation. Responsibilities and Duties General ● Create, properly manage and exceed, all Sales and Operational budgets. ● Develop a gym culture where excellence and member appreciation are the focus and results are achieved. ● Build and develop relationships with key stakeholders, particularly the Owner, UBX Head Office team and the club team. ● Maintain gym facilities, top-notch cleanliness, appearance and organisation of the club and inventory. ● Maintain a strong working knowledge of our training programs by participating in at least two UBX training sessions per week. Customer Acquisition ● Create annual marketing plan for social media, digital/print marketing, and community events ● Carry out sales campaigns to increase membership via lead generation, brand promotion, social media networks and out-reach activities. ● Ensure a consistent sales effort is always maintained by providing daily sales goals and contests/incentive-based motivation, including establishing, expanding, and tracking outreach initiatives and strategic partnerships with local businesses, community groups, and charitable organizations. ● Provide club tours & convert leads to members. ● Make sales calls to prospects. ● Drive member referral scheme. Customer Retention ● Onboarding new members and helping them through our joining process. ● Offering first class customer service to current members. Social Media ● To manage social media pages and update with real-time content. ● To respond to any comments on all platforms. Reporting ● Analyse success of our business performance - both in terms of year-on-year performance and vs budgets and re-forecasts – providing insight, commentary, and action plans to address performance variances. ● To continually benchmark our activity vs. our competitive set (and the wider market) and feedback to the business. ● Daily management of invoicing and tracking of all budgets. Team Management ● Recruit, hire, train and deliver the onboarding program for all staff. ● Providing leadership and direction to the team at your UBX club. General Administration & Office Duties: ● To assist with answering the phones and take messages when require. ● Ensure all Front Desk systems and studio practices/processes are adhered to, including member check-in, telephone inquiries, payment handling, delinquent account procedures, and customer care calls. ● Participate in technical and personal development activities.
Easy apply
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