Night Shift Manager
5 days ago
Tonbridge
Zendgroup is a fast-growing, founder-led e-commerce infrastructure business helping ambitious consumer brands scale. Through Zendbox (tech-enabled fulfilment), Zendlabs (health & wellness manufacturing) and Zendpack (co-packing), we are building an integrated, technology-led ecosystem with AI and automation at its core. With significant growth and expansion across the UK and US, our entrepreneurial culture suits people who thrive in fast-moving environments, take ownership and are comfortable building and evolving as we scale • Manage the complete night-shift warehouse operation across replenishment, forklift, picking and packing., • Lead, motivate and develop the night-shift team., • Allocate labour and move resources between functions based on workload and operational priorities., • Ensure pick locations are replenished throughout the night and ready for the following day's operation., • Manage the forklift team and ensure safe and efficient stock movements., • Own picking and packing productivity, accuracy and quality., • Monitor order volumes and backlog, taking action to protect customer SLAs and service levels., • Ensure all agreed outbound work is completed within required timescales., • Use the WMS and operational data to manage workload, productivity and performance., • Identify and resolve stock, system and operational issues., • Manage attendance, performance, standards and conduct across the shift., • Ensure all health and safety procedures are followed., • Maintain a safe, clean and organised warehouse., • Act as the senior escalation point for operational issues during the night., • Provide a clear, data-led handover to the day operation covering performance, outstanding work, risks and actions., • Previous warehouse, fulfilment or logistics management experience., • Experience managing multiple warehouse functions and teams., • Strong understanding of replenishment, stock movements, picking and packing., • Experience managing forklift/MHE operations advantageous., • Strong WMS knowledge and comfortable using operational data to manage performance., • Confident managing a warehouse operation without senior management physically present., • Strong people-management, communication and problem-solving skills., • Bias to action and comfortable making operational decisions independently., • Strong focus on productivity, accuracy, service and safety., • Shift: 10:00pm - 8:00am, • Pattern: 4 days per week, • Salary: £45,000 to £55,000 DOE, • 10% Performance Bonus, • 32 days holiday including bank holidays, • Company pension scheme, • Career development and ongoing training opportunities, • Supportive and collaborative work culture #J-18808-Ljbffr