Fulfillment & Operations Executive

Job Title: Customer Service Agent Location: London, Knightsbridge (Full-Time, On-Site) Company: Welzo About Welzo: Welzo is one of the largest healthcare marketplaces globally, offering over 40,000 health and wellness products across 35 countries. We are committed to providing a seamless experience for our customers while supporting their health and wellness journeys. Role Overview: We are seeking a proactive and empathetic Customer Service Agent to join our dynamic team in London. The ideal candidate will handle customer inquiries across multiple channels, including tickets, emails, calls, and reviews, ensuring an excellent customer experience and maintaining our reputation for exceptional service. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via email, tickets, and phone calls.Resolve issues related to orders, products, shipping, and account queries. • Manage and respond to customer reviews on platforms such as Trustpilot to maintain a positive brand reputation. • Problem Resolution: • Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary. Identify patterns in customer feedback and provide actionable insights to improve processes. Order Management: Assist customers with order tracking, cancellations, refunds, and replacements. Collaborate with fulfillment and logistics teams to ensure timely order resolutions. Knowledge Maintenance: • Stay updated on Welzo’s product offerings, policies, and procedures to provide accurate information to customers. Update internal knowledge bases with FAQs and common solutions for efficiency. Metrics & Feedback: Strive to achieve individual and team performance targets, such as response times and customer satisfaction scores. Regularly provide feedback to improve customer service processes. Requirements: Previous experience in customer service, preferably in e-commerce or healthcare sectors. Excellent communication skills, both verbal and written. Strong problem-solving skills with the ability to think critically and handle escalations effectively. Experience using customer service software like Zendesk or similar platforms. Ability to manage multiple tasks and prioritize workload efficiently. Empathy, patience, and a customer-first mindset. A proactive approach with a focus on continuous improvement. What We Offer: Competitive salary. âOpportunity to work in a fast-growing healthcare marketplace with a global presence. Comprehensive training and support to develop your skills. • Collaborative and supportive work environment. Join us at Welzo and play a pivotal role in shaping the customer experience for one of the leading healthcare platforms!

Executive Assistant to the CEO  Location: Actoss different sites - 23 Fleet Street, London EC4Y 1AA Reports to: CEO Job Summary: The Executive Assistant will provide high-level administrative support to the CEO of Stanley Ley business and Harris and Zei, ensuring efficient operation and management of the executive office. This role involves managing daily schedules, facilitating communication between the CEO and stakeholders, coordinating meetings, and overseeing special projects to support business initiatives. Key Responsibilities: 1. Administrative Support: 2. - Manage and maintain the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements. 3. - Prioritize and respond to emails, phone calls, and other communications on behalf of the CEO. 4. - Prepare meeting agendas, reports, presentations, and correspondence as needed. 5. Meeting Coordination: 6. - Organize, attend, and take minutes during executive meetings. 7. - Coordinate board meetings and prepare necessary materials. 8. - Ensure follow-up on action items from meetings. 9. Communication Liaison: 10. - Serve as the primary point of contact between the CEO, internal teams, and external partners. 11. - Handle confidential information with discretion and professionalism. 12. - Draft and edit communications for the CEO, including internal memos and external business correspondence. 13. Project Management: 14. - Assist with special projects as assigned by the CEO, including research, data collection, and coordination with other teams. 15. - Track project timelines and progress, ensuring that deadlines are met. 16. Travel and Event Coordination: 17. - Plan and coordinate domestic and international travel, including accommodations, itineraries, and logistics. 18. - Organize corporate events, conferences, and off-site activities for the CEO. 19. Office and Executive Operations: 20. - Develop and implement administrative systems and procedures to enhance office efficiency. 21. - Prepare expense reports and manage budgets for the executive office. 22. - Handle personal tasks for the CEO as required. Qualifications: - Education: Bachelor's degree in Business management, Communications, or a related field preferred. - Experience: 5+ years of experience as an Executive Assistant, preferably in a corporate or entrepreneurial setting. - Skills: - - Strong organizational skills with the ability to manage multiple tasks and priorities. - - Excellent verbal and written communication skills. - - High level of attention to detail and accuracy. - - Ability to handle sensitive and confidential information with discretion. - - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools. - - Strong problem-solving skills and proactive attitude. Attributes: - Adaptability: Ability to adapt to changing priorities and demands in a fast-paced environment. - Initiative: Self-starter with the ability to anticipate needs and take initiative without direct supervision. - Interpersonal Skills: Professional demeanor with strong interpersonal skills to effectively interact with stakeholders at all levels. Why Join Us? - Be a part of an innovative and growing business. - Work directly with visionary leaders in a dynamic environment. - Opportunity for professional growth and development. Application Process: Please submit your resume and a cover letter detailing your experience and why you are an ideal fit for this

Leydi is a Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly-prepared mangal meat & fish, heritage grain wood-fired breads, low intervention wines and a sophisticated and fun ambience. Leydi brings the legendary flavours of Istanbul to central London. Where guests once had to travel to the wider districts of the capital to search for the authentic Turkish flavours. Unique to the area, Leydi brings these modern flavours in a light, bright and contemporary Central London setting. Leydi has a bustling dining room filled with laughter, distant clattering pans, complete with dinners that turn into dancing with punchy cocktails, magnums of wine and an East meets West soundtrack. Leydi is part of Hyde London City, marking the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Job Description Reporting to the Head Chef, the Senior Sous Chef will be responsible for the efficient running of the sections and production of food at the highest standards, ensuring the kitchen area is clean and set up for service at all times. What you’ll do… Support the Head Chef in leading a large and dynamic kitchen team. Nurture and develop the talent of the kitchen team, creating an environment that brings out the best in them and where they can be themselves. Make sure things are running without hitch, orders and deliveries are coming and going as needed, our service is smooth as brown butter, and our food hygiene standards are sky-high. Work with our Head Chef on ideas and techniques that make our kitchen a creative, ever-changing environment where we’re always looking to make the best food out there. Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hyde experiences for our guests and comfortable turning to you with questions. What we’re looking for… 2+ years’ experience as a Sous Chef in a busy, bustling environment with freshness and provenance of ingredients as a key priority. Knowledge in traditional Turkish cuisine, with experience in butchery, mangal, Turkish breads and use of stone oven. Experience and understanding in and on the modern Turkish market. A true passion for creativity whilst maintaining the integrity of our brand standards through the dishes on the menu. A natural at leading and managing others, you lead by example and create an environment where your team can be their best self. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get stuff done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. What’s in it for you… Opportunity to take party in an amazing opening team, Hyde is doing it differently. 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we’ll feed you during your shift. Extra time off to volunteer with one of our partner charities Cycle to work scheme The chance to make your mark in a fast-growing Brand Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Department: F&B kitchen The company Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.

The General Manager is responsible for all aspects of the business, ensuring the profitability, quality and operation of the business in all its aspects. Reporting directly to the Owner / Director of the business this is a position which requires ‘owner-operator’ mentality where ownership of the business is essential, and accountability is part of the role. Looking for a strong partner to join my team of creative hedonists and food lovers! My name is Roxane and I have 10 years experience in opening, managing and selling restaurants. I have successfully launched ventures in Ukraine, Portugal, France and now it is time to settle in the UK (London precisely!). I am focused on quality, not quantity, and am looking forward to launching a new coffee & brunch space in London with a vision of expansion both locally (London) and Internationally (USA). The concept will include food, art and music, combining the best from each of these worlds. The idea will be turning around quality products, minimalistic approach, aesthetics and science of food (how food affects our body, mind and mood). I am looking for a strong General Manager to join me in this adventure, and to become partners with equity shares (the amount of shares will be discussed personally). Areas of responsibility (not conclusive): HR: - To take full responsibility for hiring, onboarding and the induction of new employees. - Ensure all staff are trained to standard of operation and continuously being developed. - Create a safe, comfortable and inspiring working environment for all employees. - Ensure all employee needs are met (meals, uniforms, tools for work and safety at work) - Keep an ‘open door’ policy and actively create an environment for employee feedback, resolving any issues quickly and effectively. - Dealing with any disciplinary issues, quickly, effectively and according to current employee law standards. - Actively seek to develop team and individuals, creating opportunities to grow. Financial: - Partake and contribute to setting budgets and ensuring they are being met. - Full responsibility and accountability for Profit & Loss accounts. - Implement and control financial control systems such as: purchasing, inventory, labor cost and wastage management. - Ensure all book-keeping is up to date, such as banking, invoices, purchases and cash-flow management. - Plan and execute Marketing strategies in liaison with Owner/ Director to promote brand and increase business. Operational: - Ensure all maintenance is kept up on equipment, repair and building is always in good keep. - Ensure Health & Safety standards are legally compliant and in place - Ensure Fire safety is implemented (including regular testing of equipment and fire drills) according to current laws. - Ensure HACCP is implemented and being followed by all, and training is kept relevant and up to date. - Implement SOP’s and service standards and ensure quality controls are always in place and adhered to. I invite you to join a team of dreamers and doers, a team of hedonists, music and art lovers to create something new, creative and meaningful! If you are lacking some qualifications from the job description, but you feel like my message finds a strong response in your gut - please, still apply! I am looking forward to meeting my future partners and to building a strong team of like-minded people! Competitive salary plus business shares and bonus. Department: F&B Management About you - HND or Degree in Hospitality Management or similar relevant. OR 3-5 years’ experience in a similar role. - Proven leadership experience, leading and getting the best out of the team. - Experience with pre-openings an advantage (however not essential) - Experience with managing Profit & Loss account to full accountability. - Experience with brand standards, managing a branded venue preferential. - Impeccable presentation and communication essential, as is Excellent English to business level (other languages welcome). - Previous experience with marketing activities, or promotion of venues advantageous. If you are: - a positive thinker and generally a positive person - have active life position (looking for a way to solve the problem even if it seems challenging) - ambitious to develop both personally and professionally - love people and serving them - have a desire to make this world a better place then we have something in common! On top of your CV and experience, please, do write a bit about your personality and motivation: why do you want to join this new venture and what excites you the most. Please, also add what you think are your strong and weak points both professionally and personally. Language required: English. The company Hosco Talent Search is a division of Hospitality Connection (Hosco). Hosco Talent Search provides hospitality employers with a distinctive and highly efficient placement service for young talents in the industry. With a team composed of recruitment experts, hosco assists companies in the recruitment efforts of both interns, graduates and alumni.

Photo lab technician/Photo Specialist Description We are looking for a Photo Lab Assistant/Photo Specialist Do you have an eye for detail and a love for fast-paced environments? Are you seeking a workplace that is enjoyable and inclusive? Then this might be the perfect opportunity for you.We are passionate about film photography and bringing the film photography community together. The Company 21STUDIO PHOTOLAB is a Photo By Fujifilm premium retailer specialising in photographic film,Photo printing ,photo gift ,We have pulled together a wide range of films, developing chemicals, cameras and more - alongside an in-house processing lab - with the goal of making film photography fun and accessible for everyone. The Role The key responsibilities will include: Operate and maintain photo processing equipment Develop and print photographs using traditional or digital methods Ensure proper color balance, contrast, and exposure in finished prints Inspect and adjust prints for quality control Assist customers with photo selection, editing, and printing Keep accurate records of orders and inventory Stay up-to-date with industry trends and new technologies Follow all safety and security procedures in the lab Handling incoming mail opening, sorting and matching with online orders Updating our online system with order details and timings Using lab equipment to develop and scan customer's films Occasional assistance our editing team (if necessary and with training) Finalising and preparing negatives for quality control. be able to communicate effectively with customers and colleagues alike be a quick learner be someone who enjoys retail, selling and can take on challenging tasks be a team-player be able to work under pressure, work to tight deadlines and be able to multi-task. have a strong command of English You will be responsible for ensuring all customer needs are met whilst working towards achieving daily targets You must be presentable as you will be representing our brand Encouraging sales of photographic merchandise, as well as offering a high quality and fast service in taking and printing passport photos, posters, canvases and photo-gifts • Operating the till • General Housekeeping • restocking and general maintenance of equipment and shop floor Person Specification: • Have a can-do attitude and be customer focused • Excellent attention to detail • Be a confident communicator • Have good time management • Be able to work calmly under pressure in a fast paced environment As a team we support each other in our work to ensure that all needs can be confidently and efficiently met. If this seems like the role for you, do get in touch! Skills & Experience Required: Knowledge of photo editing software and equipment Ability to operate and maintain photo lab equipment Attention to detail and ability to follow specific instructions Strong organizational and time management skills Knowledge of different types of film and photographic paper Knowledge of different types of Camera Ability to troubleshoot technical issues Strong communication and interpersonal skills Ability to work in a fast-paced environment and meet deadlines Proficiency in computer skills Experience working in fastpaced environments (preferred) Interest/passion for film photography (preferred) Must have Experience with should have at least 1 year of retail Sales experience knowledge of analogue photography/digital photography camera knowledge film/digital film processing scanning knowledge at leat 1year knowledge of Adobe Photoshop is essential Adobe Photoshop: (preferred 2 year ) Collaborative As we run a small business, be willing to "roll your sleeves up" and perform any other duties required to make 21STUDIO PHOTOLAB a success Salary: £12 To £14 per hour depending on experience Schedule: hours per week hours of 11am to 7pm Weekend only Saturday and Sunday 11am to 7pm Work Location: In person Benefits: Casual dress Company events Company pension Employee discount Flexitime 5.6 Weeks paid Holiday

sibilities Oversee daily operations, ensuring seamless service Lead, support, and motivate front-of-house staff Personally take customer feedback and orders, ensuring guest satisfaction Maintain high service standards and team performance Train and mentor staff to enhance service quality Ensure compliance with health, safety, and hygiene regulations Assist with stock control and ordering as needed Work closely with management to improve efficiency and customer experience Requirements Right to work in the UK is mandatory Previous experience in a supervisory role in hospitality is essential Excellent communication and leadership skills Hands-on approach, leading by example on the floor Strong customer focus, engaging with guests and handling feedback professionally Ability to work in a fast-paced environment with a positive attitude Flexible availability, including evenings and weekends What We Offer Competitive salary plus tips A dynamic and friendly work environment Growth opportunities within the company Staff meals and discounts If you are passionate about hospitality and love providing top-notch customer service, we would love to hear from you.

Executive Assistant to Female Founder LSL Capital is a collection of design-led restaurants that are the culmination of years in luxury hospitality. We’re looking for an enthusiastic Executive Assistant to work closely with our dynamic founder leading a thriving, London-based restaurant group with international operations in Dubai and India. This unique opportunity blends traditional EA duties with creative, strategic and operational responsibilities in an exciting, fast-paced environment. About the Role This is more than a standard Executive Assistant position. You’ll manage both business and personal affairs for the founder, ensuring their day-to-day operations run smoothly while supporting projects across multiple business areas. This role is designed for a detail-oriented individual who thrives under pressure and embraces variety. Key Responsibilities - Manage complex diaries and schedules, including international appointments. - Handle all forms of business correspondence across multiple time zones. - Organise international and domestic travel arrangements with detailed itineraries. - Oversee expense management. - Arrange, schedule and facilitate meetings with senior management. - Support emerging projects in the UK, Middle East, and India, liaising with stakeholders across these regions. - Ensure all materials (e.g., marketing content, PR information) are prepared and aligned with deadlines. - Work alongside other departments such as Marketing and Operations to execute strategic initiatives. - Collaborate with the Marketing team on creative campaigns, activations and communication with restaurant teams. - Coordinate event planning and execution across multiple locations, ensuring every detail aligns with the brand’s ethos. - Work alongside the founder’s Personal Assistant to coordinate personal responsibilities. - Liaise with domestic staff like the founder’s private driver to manage logistics seamlessly. Essential Skills and Attributes: - Exceptional Organisational Skills: Proven ability to manage complex schedules, multiple priorities, and diverse tasks across international offices. - Excellent Communicator: Proficiency in written and verbal communication, with the ability to interact seamlessly with stakeholders in the UK, Dubai and India. - Cultural Sensitivity: Awareness and appreciation for cultural nuances in hospitality and design to align with the brand ethos. - Adaptability and Problem-Solving: Handling unexpected challenges gracefully and providing effective solutions in a dynamic environment. - Attention to Detail: A keen eye for detail to ensure that all aspects of operations and design meet the establishments’ high standards. - Passionate About Hospitality & Design: Genuine interest in the hospitality industry and understanding of the aesthetic elements of the projects. - Discreet and Professional: Discretion and professionalism to represent the founder and the brand values in all interactions. - Experienced in Hospitality Operations: An understanding of restaurant and hospitality workflows, including reservations, guest experience, supplier coordination and staff dynamics, to effectively support decision-making. - Financial Confidence: Skilled in managing expenses, basic budgets and admin tasks. What Makes This Role Unique You will work directly with an inspiring founder in a role that combines creativity, strategy and operational responsibility. The variety and international scope of this position create an exciting challenge for the right candidate, offering unique exposure to the worlds of hospitality and design while being part of a dynamic and collaborative work culture. We can’t wait to hear from you!

Assistant Manager – Founder led business £33,000-£35,000pa PLUS up to 30% KPI based bonus 45 hours per week Lazy Geppetto is a fast paced, high volume counter service site and we have a rare opportunity for an assistant manager to join us to drive this business forward to the next level. Do you bring charisma, energy and a true people focus to your role? If so, we have the perfect opportunity for you! We are looking for a natural leader, who can look after both customers and staff. About Us: Drawing inspiration from the hills of Turin to the coast of Naples, Lazy Geppetto is a fun homage to classic, homemade Italian cooking and a celebration of the big, boisterous family feasts from our chef’s childhoods. We believe fresh food tastes best and we don’t compromise on that. The Role: As our Assistant Manager, you’ll be the heart and soul of our operation, working alongside the founder directly this is a perfect opportunity for a skilled Assistant Manager who will be looking to step up over the coming months. You will be accountable for all day-to-day activities, inspire your team to deliver outstanding service and efficiency, and ensure every customer leaves with a smile. From managing staff to maintaining quality standards, you’ll play a key role developing this brand. Key Responsibilities: •⁠ ⁠Lead and motivate a diverse team to deliver exceptional service. •⁠ ⁠Manage all daily operations, including staff scheduling, inventory, and quality control. •⁠ ⁠Ensure adherence to health and safety regulations. •⁠ ⁠Guided recruitment, training and development of all team members to reach their full potential. •⁠ ⁠Monitor financial performance, including sales, costs, and budgets. •⁠ ⁠Bring energy and positivity to each shift. What We’re Looking For: •⁠ ⁠Management experience within counter service / QSR sites. •⁠ ⁠Strong leadership skills with the ability to inspire, motivate and manage your team. •⁠ ⁠Excellent organisational and communication skills. •⁠ ⁠A lead from the front mentality with a desire to roll your sleeves up and get involved. •⁠ ⁠Strong understanding of financials, particularly GP and labour controls •⁠ ⁠Solid problem-solving skills and being able to keep calm under pressure •⁠ ⁠Ability to multi-task effectively in a fast paced environment What We Offer: •⁠ ⁠Competitive salary and benefits. •⁠ ⁠Quarterly bonus of up to 30% based on achievable KPIs •⁠ ⁠A supportive and fun work environment. •⁠ ⁠Opportunities for professional growth and development.

Schnitzel Heaven, a bustling European restaurant in Hoxton, is seeking an experienced and passionate Chef to join our kitchen team. Responsibilities: - Prepare and cook dishes according to recipes and standards - Ensure food quality, taste, and presentation meet our expectations - Maintain a clean, organized, and efficient work environment - Follow food safety regulations and procedures - Assist in receiving and stocking inventory as needed - Work collaboratively with the kitchen team to maintain smooth operations Requirements: - Proven experience as a Chef or in a similar culinary role, preferably in a German/European cuisine setting - Strong culinary skills and knowledge of cooking techniques - Ability to follow recipes and present dishes with excellent plating - Good communication and time management abilities Benefits: - Free staff meals - 30% discount on dine-in orders - Growth opportunities for the right candidate