Fulfillment & Operations Executive

Job Title: Customer Service Agent Location: London, Knightsbridge (Full-Time, On-Site) Company: Welzo About Welzo: Welzo is one of the largest healthcare marketplaces globally, offering over 40,000 health and wellness products across 35 countries. We are committed to providing a seamless experience for our customers while supporting their health and wellness journeys. Role Overview: We are seeking a proactive and empathetic Customer Service Agent to join our dynamic team in London. The ideal candidate will handle customer inquiries across multiple channels, including tickets, emails, calls, and reviews, ensuring an excellent customer experience and maintaining our reputation for exceptional service. Key Responsibilities: Customer Support: Respond promptly and professionally to customer inquiries via email, tickets, and phone calls.Resolve issues related to orders, products, shipping, and account queries. • Manage and respond to customer reviews on platforms such as Trustpilot to maintain a positive brand reputation. • Problem Resolution: • Investigate and resolve customer complaints, escalating complex issues to the appropriate teams when necessary. Identify patterns in customer feedback and provide actionable insights to improve processes. Order Management: Assist customers with order tracking, cancellations, refunds, and replacements. Collaborate with fulfillment and logistics teams to ensure timely order resolutions. Knowledge Maintenance: • Stay updated on Welzo’s product offerings, policies, and procedures to provide accurate information to customers. Update internal knowledge bases with FAQs and common solutions for efficiency. Metrics & Feedback: Strive to achieve individual and team performance targets, such as response times and customer satisfaction scores. Regularly provide feedback to improve customer service processes. Requirements: Previous experience in customer service, preferably in e-commerce or healthcare sectors. Excellent communication skills, both verbal and written. Strong problem-solving skills with the ability to think critically and handle escalations effectively. Experience using customer service software like Zendesk or similar platforms. Ability to manage multiple tasks and prioritize workload efficiently. Empathy, patience, and a customer-first mindset. A proactive approach with a focus on continuous improvement. What We Offer: Competitive salary. âOpportunity to work in a fast-growing healthcare marketplace with a global presence. Comprehensive training and support to develop your skills. • Collaborative and supportive work environment. Join us at Welzo and play a pivotal role in shaping the customer experience for one of the leading healthcare platforms!

Job description Are you an organised, proactive, and driven individual with an interest in commercial property? We are a leading commercial property agency in London, specialising in warehouses, creative workspaces, offices, shops, filming locations, car park spaces, and storage spaces, and we are looking for a dynamic Lettings Manager Assistant to join our team. About the Role This is a fantastic opportunity for someone who wants to gain valuable experience in the commercial property sector. As a Lettings Manager Assistant, you will support our Lettings Manager in all aspects of the leasing process, ensuring smooth day-to-day operations and excellent client service. This role will initially be part-time but has the potential to grow into a full-time position as our business continues to expand. Key Responsibilities - Assisting in managing enquiries from potential tenants and landlords. - Conducting property viewings and assisting with site visits. - Preparing and organising tenancy agreements, paperwork, and documentation. - Coordinating marketing efforts, including online listings and social media posts. - Maintaining accurate records and updating property management systems. - Liaising with contractors, tenants, and landlords to ensure properties are well-maintained. - Supporting the Lettings Manager with diary management and other administrative tasks. What We’re Looking For - A highly organised individual with strong attention to detail. - Excellent written and verbal communication skills. - Ability to multitask and work efficiently in a fast-paced environment. - A proactive attitude with a willingness to learn and grow within the company. - Familiarity with the London commercial property market is a plus, but not essential. - Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with property management software. What We Offer - A supportive and collaborative work environment. - The opportunity to develop skills and grow into a full-time role. - Insight and experience in the commercial property sector. - Competitive salary with potential for progression. Job Type: Part-time Pay: From £12.00 per hour Expected hours: 8 – 24 per week Schedule: - Day shift - Monday to Friday - No weekends Ability to commute/relocate: London E5 9LU: reliably commute or plan to relocate before starting work (preferred) Work Location: In person Application deadline: 10/02/2025 Expected start date: 10/02/2025

Job Title: Mobile Coffee Sales Team Member Company: ArabMist Ltd Location: Various Locations Across London Job Type: Full-Time and Part-Time Positions Available Pay Rate: £11.44 per hour (up to £13 per hour based on performance) About Us: At ArabMist Ltd, we believe in providing exceptional experiences with every sip of coffee. Our mission is to offer busy Londoners a taste of premium cappuccino, served hot and fresh by our mobile team members across various bustling locations in the city. Join us and be part of a growing business dedicated to delivering warmth, energy, and quality service on the go! Job Overview: We are looking for enthusiastic, motivated, and customer-friendly individuals to join our Mobile Coffee Sales Team. You will sell and offer free samples of our signature hot cappuccinos using portable, shoulder-strap coffee dispensers. As a key member of our team, you'll create a memorable experience for customers while promoting our brand across London. Responsibilities: Set up and manage coffee sales at assigned locations. Engage with customers, offering coffee samples and promoting sales. Operate portable insulated coffee dispensers efficiently. Maintain high standards of hygiene and presentation. Handle payments and provide accurate change (training provided). Provide excellent customer service with a friendly and professional attitude. Monitor stock and report any issues to the supervisor. What We’re Looking For: Positive Energy: Enthusiastic, proactive, and approachable individuals. Customer Focus: Passionate about engaging with customers and delivering a great experience. Adaptability: Ability to work outdoors and move between different locations. Team Player: Willing to collaborate with others and share feedback to improve processes. Reliability: Punctual, responsible, and committed to meeting daily goals. Flexible Schedule: Willing to work various shifts (morning, afternoon, or evening). Perks and Benefits: Competitive hourly pay starting at £11.44 per hour, with performance-based increases up to £13 per hour. Flexible shifts to fit your schedule (ideal for students and part-timers). Training and development opportunities. Gain valuable experience in customer service and sales. Work in vibrant, high-footfall locations across London. Requirements: Must be 18 years or older. Right to work in the UK. Previous experience in customer service or sales is a plus but not required (training provided). Join ArabMist Ltd and help spread warmth, one cup at a time. We can't wait to welcome you to our team!

Full-Time Production Head Chef We are seeking a skilled and experienced Head Chef to join our team full-time. This role involves crafting a variety of high-quality desserts and managing a successful team of baker and chefs. The ideal candidate will excel in a fast-paced kitchen environment. Opportunities for growth are available for the right individual. Responsibilities: • Collaborate closely with the Executive Chef to oversee and manage the entire kitchen operations. • Create and execute a wide range of dishes according to established recipes and culinary standards. • Maintain high levels of cleanliness and adhere to strict health and safety regulations within the kitchen. • Lead and manage a team of 10 employees (or more), providing guidance and training to maintain a productive and harmonious work environment. • Handle all aspects of kitchen management, including inventory control, ordering supplies, and managing stock levels to ensure freshness and availability of ingredients. • Monitor stock rotation and implement a systematic process for tracking inventory to minimise waste. • Innovate and experiment with new recipes and techniques to introduce unique and creative offerings to our customers. • Ensure consistency and quality in all products across our four locations. • Oversee the preparation of ingredients and use of cooking and kitchen equipment effectively and efficiently. • Monitor the performance and progress of team members, offering support and constructive feedback as needed. Requirements: • A minimum of 3 years' experience as a Head Chef or Sous Chef, including experience managing a team of 10 or more. • Strong knowledge of cooking techniques and kitchen operations. • Proficient in health and safety standards, as well as food preparation and nutrition. • Experience with inventory management and control, including stock ordering and rotation. • Ability to thrive in a fast-paced production environment while maintaining high quality standards. • Strong organisational skills and attention to detail. • Excellent communication and leadership skills. • Knowledge in Gluten free/vegan recipes Application Process: Candidates will undergo a three-stage assessment process, including a trial shift, an in-person interview, and reference checks. This position offers the chance for an experienced Chef to take on new challenges and grow within our organisation. If you are committed to producing exceptional pastries and enjoy leading a team, we encourage you to apply.

Job Title: Facility Manager – Facilities Management Location: London Job Type: Full-time About the Company: Caelum - General Facilities is a leading facilities management company committed to delivering high-quality maintenance and operational services across various properties. We are seeking a proactive and experienced Facility Manager to oversee the maintenance, operations, and client satisfaction of our managed facilities. Job Responsibilities: - Oversee the daily operations of multiple facilities, ensuring efficiency and safety. - Develop and implement maintenance schedules, ensuring all facilities meet health, safety, and regulatory standards. - Manage vendor relationships, including contractors, suppliers, and service providers. - Monitor and control budgets, optimizing cost-effective maintenance and repair solutions. - Ensure client satisfaction by addressing concerns and maintaining high service standards. - Conduct regular facility inspections and coordinate necessary repairs or improvements. - Collaborate with teams to enhance operational efficiency and service delivery. - Implement sustainability and energy efficiency initiatives. - Maintain accurate records of maintenance, repairs, and compliance documentation. - Lead and train facility staff, ensuring a well-coordinated team. Requirements: - Bachelor’s degree in Facility Management, Business Administration, or a related field. - Minimum of 1 years of experience in facility management. - Strong knowledge of building systems, maintenance, and facility operations. - Excellent leadership, communication, and problem-solving skills. - Experience with budget management and vendor negotiations. - Familiarity with relevant health, safety, and compliance regulations. - Proficiency in facility management software and Microsoft Office Suite. - Ability to work independently and handle multiple facilities efficiently. Benefits: - Competitive salary and performance-based incentives. - Professional development opportunities. - Dynamic and collaborative work environment. If you are a results-driven professional with a passion for facilities management, we invite you to apply. Please submit your resume and cover letter. Caelum - General Facilities is an equal opportunity employer.

We are currently recruiting sale assistants for our shop Aux Merveilleux de Fred, high street Kensington Rate 12£ or more depending of experience Monday to Friday morning shifts About Aux Merveilleux de Fred : Aux Merveilleux de Fred is a French pastry brand specialized in meringue-based products. Aux Merveilleux is present in France, Belgium, UK and in the USA. The position : Assist and serve customers according to Aux Merveilleux de Fred’s standards and specifications for hygiene, product quality and customer service Performing bakery and pastry production Taking phone orders Ensuring cleanliness of the store at all time Preparing coffee drinks Requirements : - Fluent English - Good communication skills - Dynamic, positive, motivated and enthusiastic person - Good work ethics and attitude - Ability to handle multiple tasks - high standards of hygiene and sanitation - High standard of professional appearance and behaviour - Rigor and attention to product quality - Ability to work with production team in regards to inventory and production scheduling - Work varied shifts, including weekends and holidays - Barista skills is a plus Job Types: Full-time, Part Time Experience: Retail sales: 1 year (preferred) customer service: 1 year (preferred)

Gaucho is looking for an experienced and passionate Senior Waiter to join one of our Gaucho Teams! The ideal Senior Waiter candidate will be hardworking, have a positive attitude and work well within a team. They will be a Gaucho ambassador and be able to upsell all Gaucho products with confidence Benefits and Training for a Gaucho Waiter - 50% off at all Gaucho and M Restaurants - Referral and Length of Service Bonuses - Incentive and reward schemes - Cycle to work schemes RARE Benefits - Industry Apprenticeship Program Opportunities - Career Development and Training Programs - Training provided by the Rare L.A.B - Breakfast and Dinner when working - 28 paid annual holidays Key Responsibilities of a Senior Waiter - Work with the restaurant team to offer an exceptional Gaucho experience to all our guests through heightened hospitality. - Be the face of Gaucho and demonstrate service excellence while following the Gaucho Cycle of Service and standards. - Strengthen and maintain product knowledge in order to host tables and guide guests with menu choices. - Support and assist the management team to maximize sales revenues by driving covers and average spend per head. - Ensure all guest orders are received and processed professionally and accurately. - Help maintain a clean and organized restaurant at all times and follow all set-up and breakdown procedures. Requirements for a Gaucho Senior Waiter - Demonstrate warmth and empathy towards guests and colleagues - To always take a positive approach to your own role acting as a role model to all new members of the team - Work well within a team (be a team player) and a fast-paced environment - Be approachable and well mannered - Be professional and respectful at all times - Have fun

Supervisor at The Boundary, Chelsea Opening Early March 2025 We’re looking for an experienced and passionate Supervisor to join our team at The Boundary, an exciting new pub opening in the heart of Chelsea this March. At The Boundary, we’re all about great drinks, warm hospitality, and a vibrant atmosphere. Whether it’s craft beers, expertly mixed cocktails, or fine wines, we’re dedicated to delivering an unforgettable experience to our guests. The Role: As Supervisor, you’ll play a key role in ensuring smooth day-to-day operations, supporting both the bar and front-of-house teams while leading and motivating staff. Your responsibilities will include: Overseeing service to maintain high standards of drinks, food, and customer experience Training and mentoring staff, ensuring top-tier service Assisting with stock management and ordering Ensuring cleanliness, organization, and compliance with licensing laws Handling customer queries and resolving any issues professionally Supporting management with rotas, promotions, and events What We’re Looking For: Previous experience in a leadership or supervisory role within hospitality A passion for great food, drinks, and delivering exceptional service Strong communication and team leadership skills Ability to work efficiently under pressure in a fast-paced environment A positive, can-do attitude and a willingness to go the extra mile What We Offer: Competitive salary plus tips Career development opportunities in a growing business A fun, dynamic, and supportive work environment Discounts on food and drinks Flexible working hours If you’re ready to be part of something exciting and help shape the future of The Boundary, we’d love to hear from you! **To

Tucked away behind Victoria Street and only minutes away from St James’s Park and Victoria station, Chez Antoinette Victoria adds to the neighbourhood’s vibrant French restaurant. An oasis of calm locals would prefer us to keep a secret. “We wanted to create a canteen for the locals and provide the business community with a new dining-room” Jean-Baptiste Noel, JB, co-owner. Chez Antoinette Victoria draws inspiration from the beloved Parisian cafés, combined with a blend of Lyon’s famous guinguettes, reinterpreting classic dishes treating fresh seasonal ingredients with a modern sensibility. We have a fantastic and exciting position for a dynamic, driven and enthusiastic Assistant Manager to join our restaurant. We are looking for the right person to become the heart of the restaurant and be part of the Chez Antoinette family. This French Bistro located at the center of Victoria has developed a reputation through the years for its high quality service and offer. It has grown continuously and always managed to beat expectations, you could be the one to take it to the next level. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality yet simple product in a busy environment. What we are looking for: - To be passionate about great food, quality service and hospitality - Promote good working relationships throughout the team - Ensure the efficient and smooth running of the Front of House - Ensure the training and knowledge are kept to standard and team efficiency is high - Have a great knowledge of busy brasserie services in a fast-paced environment - Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times - Take responsibility for the management and supervision of the health and safety. - Assist the manager in overseeing daily restaurant operations - Ensure compliance with food safety and sanitation regulations - Manage inventory and order supplies as needed - Provide excellent customer service and address customer concerns or complaints - Assist in creating and implementing staff schedules - Collaborate with the manager to develop and implement strategies to increase restaurant sales and profitability - Maintain a clean and organized restaurant environment Qualifications: - Previous experience in a supervisory role, preferably in a restaurant or hospitality setting - Strong knowledge of food safety regulations and best practices - Excellent leadership and team management skills - Ability to multitask and prioritize tasks effectively - Strong communication and interpersonal skills ** **In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Free staff meals At our restaurant, we value teamwork, leadership, and providing exceptional service to our customers. As an Assistant Manager, you will play a crucial role in ensuring the smooth operation of the restaurant and maintaining high standards of food quality and customer satisfaction. We offer competitive pay, opportunities for career advancement, and a positive work environment. If you are passionate about the restaurant industry and have the necessary skills and qualifications, we would love to hear from you. Apply now to join our team!