Telecoms Maintenance Engineer
3 days ago
Dunfermline
Location: Based in Fife, Scotland (Field-based, covering Scotland & North England) Salary: £32,000 - £35,000 per annum depending on experience + Company van provided Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota. Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners. We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element. You’ll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You’ll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution. Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK. • Diagnose and resolve on-site telephony, voice and connectivity issues., • Deliver handset deployments, telephony installations and moves/adds/changes., • Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls., • Carry out proactive maintenance visits and site health checks., • Coordinate with carriers, suppliers and Openreach engineers., • Provide basic first‑line IT support for desktops, laptops, printers and Microsoft 365 queries., • Own incidents through to resolution, escalating where required., • Maintain accurate documentation within HaloPSA and ITGlue., • Deliver excellent customer service and identify opportunities for improvement., • Participate in a shared on‑call rota., • Minimum 2 years' experience in a telecoms, communications, MSP or field engineering role., • Strong VoIP and hosted telephony experience., • Understanding of SIP, RTP, NAT and networking fundamentals., • Experience with routing, switching, VLANs, wireless and firewalls., • Structured cabling, patching, testing and handset deployment experience., • Strong customer-facing and communication skills., • Ability to work independently and manage your own workload., • Full UK driving licence., • Microsoft 365 and general IT support experience., • Microsoft Teams Phone, Direct Routing and Operator Connect knowledge., • Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms., • Familiarity with SonicWall, UniFi, Aruba or DrayTek networking., • CompTIA Network+, MS-900, AZ-900 or other relevant certifications., • Experience using HaloPSA, ITGlue, Datto or similar MSP tools. Voice & Telephony • FloCX (Gamma/Cisco), FloOne and Floline+, • Microsoft Teams Phone and Operator Connect, • SIP trunking and hosted VoIP platforms, • Yealink handsets, • IVR, call queues, voicemail and call routing, • Mobile and unified communications solutions Connectivity & Networking • SoGEA, FTTC, FTTP and leased lines, • SonicWall, UniFi, Aruba and DrayTek networking, • VLANs, switching and firewall configuration, • Structured cabling, patching and testing, • Carrier fault management, • HaloPSA and ITGlue, • EMI Share Equity Scheme ("Purple Pie"), • Company van, fuel card, tools, laptop and mobile phone, • Birthday day off plus an additional life-event day, • Charity Give Back Day, • Perkbox employee discounts, • Employee Assistance Programme, • Funded training and certifications, • Clear career progression into senior engineering, Rapid Response or technical leadership roles #J-18808-Ljbffr