Performance Manager
24 hours ago
Winsford
Performance Manager About the Role We are seeking a highly skilled Performance Manager to lead and manage the performance framework for a major service contract. This senior role involves overseeing KPI management and reporting, contractual reporting (both planned and ad hoc), and the application-for-payment process. You will also manage the helpdesk function and drive efficiencies through benchmarking and cost analysis. Key Responsibilities • Produce benchmarking performance reports and scorecards for internal and client teams., • Ensure accuracy and quality of performance data and reporting processes., • Manage performance-payment mechanisms, including financial penalty calculations., • Support governance processes, including attending meetings and documenting actions., • Oversee annual service planning and contract reviews, including KPI and target setting., • Provide leadership and support for the helpdesk function. About You • Strong ability to build and maintain effective relationships with stakeholders., • Excellent planning, prioritisation, and organisational skills., • Skilled communicator with experience presenting complex information clearly., • Proficient in IT systems, including CAFM and Microsoft Office Suite., • Experience in performance management, data analysis, and reporting., • Commercial awareness and contract management experience desirable., • Flexible, adaptable, and detail-oriented with strong interpersonal skills., • Supervisory experience and ability to develop a team. Qualifications & Experience • Relevant qualification in construction, business, or IT, or equivalent experience., • Experience in local authority or outsourced services industry advantageous.