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  • Bar / Restaurant Supervisor
    Bar / Restaurant Supervisor
    3 days ago
    £16.5–£17.5 hourly
    Part-time
    Orpington

    21-24 hours a week over a 3-day week Looking for a full or part time Restaurant Supervisor position working with a team passionate about fresh food & great hospitality? About us We’re looking for an enthusiastic, personable & driven Restaurant Supervisor to lead our team in TripAdvisor’s No.1 restaurant in the Borough of Bromley. We are an independently owned and operated restaurant/café & record store in the centre of Orpington and we’re looking for an experienced Supervisor who is passionate and capable with sincere hospitality, loves to work with fresh food and can inspire and lead their team. Opening in November 2018, we have enjoyed success including winning Best New Business & Best Independent Hospitality at Orpington’s Finest Awards. We are also proud to have gained a Travelers Choice Award every year since 2020 from TripAdvisor, awarded to the top 10% of restaurants worldwide. We offer outstanding hospitality for our guests, serving breakfast and lunch daily and dinner on a Friday evening. We also hold Supper Clubs and celebrate special events with themed evenings. All menus are fully prepared in house using premium, local, seasonal and fresh produce including amazing premium coffee. All of this surrounded by a retro record store with a vast range of vinyl music for sale. Our amazing team are the foundation to our success, we actively involve them in decisions about menu ideas, guest experience and business initiatives. We take a genuine and sincere interest for their welfare and believe this to be of the upmost importance to our business. About you You’ll need a proven capability & passion for hospitality & food quality, leading exceptional standards. We’ll be requiring you to deliver a personable leadership style for your team whom you’ll be managing, coaching and inspiring daily. You’ll be personally and fully trained by the hands-on owner of the business and supported every step of the way. We’ll be asking you to assist with developing the business in areas of training, menu development, financial targets and expanding our offer for our guests. You’ll be left in charge of the business to manage and lead during your shifts, overseeing the whole operation including management of the front and back of house teams. You’ll be fully included in the financial performance and control of the business. A minimum of 2 years’ restaurant supervising / management experience is essential working within a premium hospitality business. Coffee experience is also essential with a strong ability to deliver artisan coffee standards. Joining our team This is a fantastic opportunity to be part of a characterful, passionate and dynamic business with amazing opportunities to contribute to our future! We have development plans in place for managers, leading to growth of personal skills and opportunities for increased pay and more senior roles. Find our reviews on TripAdvisor & on Google Benefits · Permanent hours contract · 28 days paid holiday with enhanced holiday for long service · Annual pay reviews · Company pension scheme · Bonus scheme paid quarterly · Free food and drinks when working, 50% discount when dining with friends · Majority daytime shifts, great work life balance! Job Type: Part-time available / Hourly paid. Base rate of £14.00 per hour plus service charge averaging approximately at £3.00 per hour. Combined hourly rate of £17.00 approximately. On busier weeks this will be higher with increased service charge. Full time salary equivalent £35,360

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  • General Manager
    General Manager
    21 days ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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