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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

Are you looking to kick-start a new career? We are recruiting for companies who are looking to employ our Project Management Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Online Training Complete a selection of professional, accredited and industry recognised Project Management courses by including Prince2 & Agile. The training is delivered via video tutorials, presentations and quizzes through a portal that you study from home. Practical Training Now that you have learned all the theory it’s time to start applying that into practice so that you have the required experience to start within the industry. Our expert Project Manager tutor will provide you with 2 case scenarios for you to complete that will be based on real-world situations. Official exams At this final stage, we will prepare you to take your official Prince2 & Agile Foundation exams. The exams can be taken at one of the approved test centres across the UK or online from your own home. PM Role Through our range of partnerships throughout the UK with Project Management organisations, we are able to place you into an entry level role within your local area. You will be working as either a Project Coordinator or Project Administrator (£25K-£45K starting salary). At a one off cost of £1499, or a deposit of £212 followed by 10 interest free monthly instalments of £148, this represents a great opportunity to start a rewarding career in Project Management and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Apply now and one of our friendly advisors will be in touch.

Little Tigers FC We are looking for enthusiastic and committed Coaches for our League teams and Development Centre. We have a 7 days schedule, for different needs and levels. Specification Required: ● Level 2 UEFA C . Must have experience coaching kids. ● Current valid FA Safeguarding and First Aid certificates. ● Able and happy to commit to training at Rectory Park Football Facility, Ruislip Rd, UB55FA. (HQ Middlesex FA) ● Able to commit to matches on Saturdays/Sundays - home matches are played at Rectory Park Football Facility UB55FA. ● A great communicator with kids, parents and Club Officials including other coaches. ● Ability to deliver fun and challenging sessions looking to build on performances in matches. ● Enhanced DBS checks will be made on behalf of the Club. We are looking for a committed, responsible coach with a bright future with us. Paid: Job depending on qualifications and experience.

Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps. Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees back. At a one-off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.

To enable a woman with a physical disability to live independently at home. Job offer is subject to a satisfactory DBS and references. You will be required to fill in an application form for this role.

Uniq Health Care are looking for a support worker to work with one of our clients at their home. Full time position available. Job Advertisement for Support Worker Job type: Permanent Location: Slough, Datchet, Horton, Bracknell, Wokingham, Newbury, Blackwater Our Mission at Uniq is to enable our clients to be an independent person who can cope with change, make informed choices, self-develop to live a fulfilled life through our Unlimited, Nurturing, Individualised Quality care. Are you: 1. Retired and looking for full time or part time we welcome all candidates. We can support with re-skilling if required. You have life experience which will benefit our clients with your practical knowledge and experience. 2. Caring towards others and want to be part of health and social care. 3. Have previous experience working in a health and social care position About us: We’re Uniq Health Care, supported living accommodation based in Berkshire. Uniq provides personalised complete care solutions for people with enduring mental health difficulties, brain injury, learning disabilities and challenging behaviours in a bespoke supported living accommodation base. We work closely with both our clients and Health Professionals to provided person centred care. Our main priority for this job role is to find people with: The right values, behaviours and attitudes that match our own! We’re seeking to recruit some great new support workers; people with the right values and attitude to work in our company – could this be you? You do not need to have previous experience in this field, nor do you need qualifications – we’re happy to work with you to help you become an excellent support worker. It is essential to be authorised to work in the UK Previous experience in health and social care desirable but not essential. Support worker job includes, but not limited to: Day to day activities such as leisure activities Medication administration Supporting with shopping Supporting with paperwork Communication with health professionals Supporting with meal preparation Supporting the client to live a fulfilling life Professional feedback received from a management team member at the NHS “Uniq Health Care is the best supported living accommodation that I have ever seen”. In return of your dedication and commitment, we offer the following: Pension scheme Marketplace full of different discounts Career progression Employee Assist Programme Interested? Chappell House, The Green, Datchet, Windsor and Maidenhead, SL3 9EH 1 Job Type: Full-time Pay: From £12.21 per hour Benefits: Casual dress Company events Company pension Shift: 10 hour shift 12 hour shift 8 hour shift Day shift Night shift Work days: Every weekend Monday to Friday Weekends only Application question(s): Do you have the Care Certificate containing the 15 standards? Education:

We are seeking a motivated and enthusiastic Junior Sales Representative to join our dynamic sales team. This entry-level position is ideal for individuals looking to kick-start their career in sales and customer service. The successful candidate will be responsible for building relationships with clients, understanding their needs, and providing tailored solutions to drive sales growth. This role requires excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service. Responsibilities Engage with potential clients residentialy to understand their needs and provide suitable product recommendations. Develop and maintain strong relationships with existing customers to ensure repeat business. Assist in the preparation of sales presentations and proposals. Conduct market research to identify new sales opportunities and trends. Collaborate with the sales team to achieve monthly targets and objectives. Provide exceptional customer service by interacting with customers directly at their homes, addressing inquiries and resolving issues promptly. Participate in training sessions to enhance product knowledge and sales techniques. Skills Strong customer service skills with a focus on client satisfaction. Excellent time management abilities to prioritise tasks effectively. Basic understanding of sales principles and techniques. Ability to communicate clearly and persuasively, both verbally and in writing. A drive for achieving targets and contributing to team success. Proficiency in English; additional languages are a plus. Familiarity with IT systems and tools relevant to sales processes. Negotiation skills to influence decisions positively. Strong organisational skills to manage multiple tasks efficiently. If you are eager to learn, passionate about sales, and ready to make an impact within our team, we encourage you to apply for this exciting opportunity!

Spend more time al fresco and less al desko. Spend your afternoons playing in Southall, building dens in the park, and making up magical stories as a Koru Kids nanny. You’ll get paid to play, working 9-20 hours per week looking after kids in the family home near you in Southall. You’ll be picking them up from school on weekday afternoons, leaving your weekends free for studying, your family, or hobbies. You’ll get between £11.85 - £14.50 depending on experience. Training, insurance, invoicing, and DBS checks taken care of. Here’s what our nannies say: "It’s the best job a student can have. It fits in perfectly with my lifestyle. I love having my evenings free which I wouldn't have from working in a pub and I have most of my day free which I wouldn't get in retail. I get the same amount of hours/work from having a Saturday job but without compromising on my weekends." Work differently. Join Koru Kids.