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We are looking for a friendly and energetic team member to welcome guests and provide a warm, professional experience from arrival through to departure. Key responsibilities include: • Greeting guests warmly and providing a professional farewell., • Sharing information about the restaurant and any available specials., • Responding to guest questions and ensuring allergen concerns are communicated to the kitchen quickly and accurately., • Delivering consistently friendly and professional service. About you: You are an energetic, positive team player with a hands-on approach. You take pride in delivering excellent guest service and enjoy working in a supportive, inclusive environment. Benefits and rewards: • 50% staff discount for you and up to three friends when dining in our restaurants., • Gift vouchers to celebrate career anniversaries., • Refer a Friend bonuses., • Career development and training, including apprenticeships., • 70% off (meal during shift) and free drinks during your shifts, prepared to the same standard served to guests., • Up to five additional holiday days after five years of service., • A guaranteed day off on your birthday., • Cycle to Work Scheme., • Discounts on gym memberships and hundreds of retailers across health, entertainment, travel and more. We value our talented people and support them in flourishing within a respectful and inclusive environment. We encourage individuality, celebrate diversity and look for people who are passionate about delivering exceptional service.

Hospitality & Tourism Operations Apprentice Location: London Salary: £27,000 per year Job Type: Full-Time Apprenticeship Working Pattern: Monday to Friday, with an allocated paid study day About the Role We are looking for a motivated individual to join our team as a Hospitality & Tourism Operations Apprentice. This is a paid apprenticeship opportunity combining practical workplace experience with university study in International Hospitality and Tourism Management. You’ll work across different areas of the business, gaining hands-on experience in hospitality operations, customer experience, administration, events, sales and business development while working towards your qualification. Key Responsibilities • Support the day-to-day running of hospitality and tourism operations, • Assist with bookings, reservations and customer enquiries, • Deliver a high standard of customer and guest service, • Support front office and general administrative duties, • Help coordinate events, meetings and hospitality activities, • Assist with sales, marketing and promotional campaigns, • Support social media and digital marketing activity, • Maintain customer, booking and operational records, • Assist managers with reports, budgets and basic financial administration, • Help identify opportunities to improve customer experience and business performance, • Work with different departments to ensure services run smoothly, • Support projects relating to tourism, hospitality and business development What You’ll Develop Throughout the apprenticeship you’ll gain practical experience in areas including: • Hospitality operations management, • Customer service and guest relations, • Sales and marketing, • Events management, • Business development, • Financial and commercial awareness, • Digital and social media marketing, • Revenue and performance monitoring, • Leadership and people management, • Project management Who We’re Looking For You don’t need previous hospitality management experience. We’re looking for someone who is: • Friendly, professional and confident communicating with people, • Organised and reliable, • Interested in hospitality, tourism, events or business, • Comfortable working as part of a team, • Willing to learn and take on responsibility, • Customer focused with good attention to detail, • Interested in developing into a future management position What You’ll Receive • £27,000 starting salary, • Full-time paid employment, • Allocated paid study time alongside your role, • Practical experience within the hospitality and tourism industry, • Support from your workplace manager and university, • Opportunities to develop across operations, events, customer experience and management, • Career progression into roles such as Hospitality Manager, Guest Relations Manager, Front Office Manager, Events Manager, Travel Administrator or Operations Manager This opportunity is ideal for someone who wants to earn a salary, gain meaningful industry experience and develop their hospitality and tourism management career while studying alongside their employment.