Assistant Reception Manager
hace 4 días
St. James's, Westminster
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘best new restaurant’. As an Assistant Reception Manager at Fallow, you will play a crucial role in ensuring smooth front-of-house operations, maintaining exceptional service standards, and leading by example. You will support the Reception Manager in driving efficiency, managing reservations, and enhancing the guest journey from arrival to departure. Key responsibilities: • Assist in overseeing reception operations, ensuring a seamless and world-class guest experience., • Support, train, and mentor the reception team, maintaining the highest standards of service., • Manage reservations, seating arrangements, and guest flow to optimize efficiency., • Handle VIP guests and high-profile clientele with discretion and professionalism., • Quickly and effectively resolve guest concerns, ensuring total satisfaction., • Work closely with the Reception Manager and front-of-house teams to refine and enhance operational procedures., • Maintain a professional, organized, and welcoming reception area. About you: • Previous experience as an Assistant Reception Manager, Senior Receptionist, or similar leadership role within a high-end, fast-paced hospitality environment., • Strong leadership skills with a passion for delivering an exceptional guest experience., • Excellent organizational, multitasking, and problem-solving abilities., • Impeccable customer service and communication skills., • A proactive, solution-driven approach with a keen eye for operational improvements., • The ability to remain calm and composed under pressure., • Proficient in utilizing the Seven Rooms booking system. The benefits: • Competitive salary., • Career progression., • Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses., • Wellbeing initiatives., • Reward and recognition schemes., • Free welcome lunch for you and a guest., • 50% restaurant discounts across the group., • 25% Friends and Family discounts., • 50% discount on company retail., • Supplier trips, staff parties and team socials., • Staff meal during your shift., • Increased holiday entitlement after three years employment., • Enhanced parental leave (after one year’s employment)., • Sabbaticals (after three years employment)., • Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.
Chef y Cocinero
Camareros
Personal de Bar
Venta Minorista
Ayudante de Cocina
Barista
Comida Rápida
Almacén
Arte, Medios de Comunicación, Diseño
Atención Sanitaria
Azafato y Azafata
Ciencia
Construcción y Obras
Contabilidad y Finanzas
Cuidado de animales
Cuidado de niños
Deportes y Bienestar
Educación
Entretenimiento
Estética y Belleza
Eventos y Promociones
Gerencia
Industria y Producción
Ingenieria
Limpieza
Moda
Oficina y Administración
Redacción y Edición
Seguridad
Servicio al Cliente
Servicios Jurídicos
Tecnología de la información
Trabajos en línea
Transporte y Reparto
Ventas y Marketing
Otros
