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Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

As our Events Supervisor, you will: • Oversee the planning, organization, and execution of all events, ensuring they run smoothly and meet the objectives set by clients or management, • Must have excellent written and verbal communication skills, • Lead the event setup and takedown processes, ensuring the venue is prepared before the event starts and returned to its original state afterward, • Handle customer service inquiries and resolve any issues that arise before, during, or after the event to maintain high levels of satisfaction, • Conduct post-event evaluations, gathering feedback from participants and analysing data to assess outcomes and identify areas for improvement in future events, • Opening and closing procedures, including security and cleaning., • Liaise, as applicable, with outside contractors as well as with internal suppliers, • Leading and coordinating event staff in an efficient way. Clear communication, efficient task delegation, and prompt issue resolution, • Managing cash handling and cash reconciliation, • Work with Marketing, Sales and Accounts team members, • Contribute to training and development of the team, • Responsible for all the equipment’s provided to you and the team, • Assist the line Manager in quality control of all supplies, including food, drinks/beverages, hygiene and health and safety, • Adhere to all organisation policies and procedures, • Key holder for the building and lock/unlock the building as required, • Might be asked to carry out other duties to the best of your abilities and to follow other reasonable tasks given to you and comply with the organisation’s rules, procedures and policies

Employer: M&N Brothers Ltd 📌 Work Location: 1513–1515 London Road, Norbury, London, SW16 4AE 🕒 Employment Type: Full-Time, Permanent ⏰ Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (40 hours per week) 💷 Salary: £42,000 per annum M&N Brothers Ltd is a well-established property management and business services company operating across London. We specialise in property operations, financial planning, and strategic project development. As part of our expansion, we are looking for a highly skilled Business and Financial Project Management Professional to support our executive operations and lead high-value business initiatives. Role Overview The successful candidate will manage complex business and financial projects, monitor organisational performance, and provide strategic support to senior management. This role combines financial expertise, project leadership, and operational analysis to drive company growth. Key Duties & Responsibilities • Lead business and financial projects from planning through to completion., • Conduct financial analysis, risk assessments, and performance evaluations to support decision-making., • Prepare business cases, project plans, feasibility studies, and financial forecasts., • Develop and monitor budgets, financial models, KPIs, and operational reports., • Coordinate with internal teams, clients, external partners, and stakeholders to deliver project objectives., • Identify operational inefficiencies and implement process improvements., • Ensure compliance with UK financial regulations, reporting standards, and internal policies., • Prepare high-quality project documentation, presentations, and executive reports., • Support long-term business planning, investment analysis, and portfolio management., • Contribute to strategic initiatives that improve company growth and operational performance. Required Skills, Experience & Qualifications • Bachelor’s degree (or equivalent) in Business, Finance, Project Management, Economics, or related field., • Minimum 3 years’ experience in business project management, financial management, or strategic planning., • Proven ability to manage complex projects and meet deadlines., • Strong analytical skills with expertise in financial analysis, budgeting, and forecasting., • Excellent communication, presentation, and stakeholder management skills., • Advanced knowledge of MS Office, especially Excel and PowerPoint., • Ability to work independently, manage workloads efficiently, and deliver accurate results. Why Work With Us • Highly competitive salary, • Professional and supportive work culture, • Opportunities for long-term career growth, • Structured working hours and a stable employment environment

Job Summary About Zuwin Properties Zuwin Properties is a UK-based estate agency committed to connecting landlords, investors, buyers, and tenants with outstanding residential and commercial property opportunities. We are scaling rapidly and seeking driven Property Sourcing Specialists to grow our listings through active prospecting and strategic outreach. Role Overview The Property Hunter will proactively find and onboard properties for rent or sale, focusing on landlords, developers, and investors. This role requires strong networking, negotiation, and property knowledge. The ideal candidate is field-smart, well-connected, and motivated by results, with an eye for valuable deals and opportunities. Key Responsibilities Identify and approach property owners, landlords, developers, and investors with available properties (rent or sale). Source single-let rentals, HMOs, multi-unit blocks, and sales instructions for the Zuwin portfolio. Build relationships through networking, cold calling, referrals, and social media outreach. Conduct basic due diligence and gather key property details (price, location, condition, rental/sale status). Ensure all documentation (proof of ownership, EPC, compliance certificates, etc.) is collected. Liaise with landlords to secure exclusivity or signed agreements with Zuwin Properties. Work closely with the internal team to hand over listings and prepare them for marketing. Track leads, follow-ups, and status updates in a structured manner. Payment Structure You will be paid per successfully onboarded property: -£200 for a standard single-let rental property -£400–£600 for HMOs or multi-unit rental instructions (depending on unit count) -£250–£500 for sales instructions (based on value and exclusivity) -£100 bonus for each property with full landlord documentation and photos ready- to-list -Additional bonuses for bringing in portfolios (3+ units) or landlord referrals that convert Payments are made upon contract signing with Zuwin Properties and readiness for listing.