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Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 800 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: • Lead and manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs., • Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards., • Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking., • Define and enforce device standards, configurations, and security controls using tools such as MDM and endpoint management platforms., • Drive continual service improvements through automation, self-service solutions, knowledge base development, and performance reporting., • Collaborate with IT and business stakeholders, acting as the point of escalation for critical issues and ensuring excellent customer experience. KEY RESPONSIBILITIES: Service Desk Management • Lead, mentor, and develop the Service Desk team to deliver excellent customer service and technical support., • Ensure efficient handling of incidents, service requests, and escalations within defined SLAs., • Develop, monitor, and report on KPIs/metrics to track Service Desk performance and user satisfaction., • Drive continual service improvement initiatives, including automation, self-service portals, and knowledge base development., • Manage vendor relationships where third-party support services are involved. Identity & Access Management (IAM) • Oversee user lifecycle management (joiners, movers, leavers) and enforce access control policies., • Ensure compliance with security standards, governance, and audit requirements., • Implement and maintain IAM processes to support role-based access and least privilege principles., • Collaborate with Security teams to monitor access risks and remediate issues. Hardware Provisioning (Laptops & Mobile Devices) • Manage the procurement, provisioning, deployment, and lifecycle of laptops and mobile devices., • Define and enforce device standards, configurations, and security controls (e.g., MDM, encryption)., • Maintain accurate inventory and asset management records., • Ensure timely delivery of hardware to new hires and replacement devices to existing staff., • Collaborate with vendors and suppliers to manage stock, warranties, and support contracts. Leadership & Collaboration • Act as the primary point of escalation for critical end-user IT issues., • Build strong relationships with business stakeholders to understand needs and ensure effective IT service delivery., • Work closely with Infrastructure, Security, and Application teams to provide integrated support services., • Manage budgets related to EUC services, including hardware and software licensing costs. INDIVIDUAL RESPONSIBILITIES • Work with Head of IT and other stakeholders to fulfil IT strategy, • Create processes to maintain high-quality EUC Service Desk services consistently., • Manage and develop team members ensuring both organisational and personal objectives are met, • Manage staff levels to ensure that the EUC Service Desk can meet business demands, • Define, maintain and monitor documentation, delivery standards and working practices across the team, • Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications • ITIL Framework - DESIRABLE Professional Qualifications • Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL, • Strong knowledge of ITIL practices and Service Desk operations. - ESSENTIAL, • Experience with IAM processes and tool. - ESSENTIAL, • Knowledge of device management platforms. - ESSENTIAL, • Excellent leadership, people management, and stakeholder communication skills. - ESSENTIAL, • Strong problem-solving ability and a customer-first mindset. - ESSENTIAL, • Work within ITIL framework. - ESSENTIAL Years of Experience • Hold a similar role in a large team - ESSENTIAL Other Requirements • Experience with automation and self service solutions - DESIRABLE, • Knowledge of compliance frameworks (ISO 27001, GDPR, etc..) - DESIRABLE Core Competencies & Skills • Ability to review, create, develop and effectively implement business processes., • Good organisational and people management skills., • Excellent communicator (Written & Oral), • Effective problem solver and trouble-shooter with strong Commercial awareness, • Ability to work under effectively under pressure and under own initiative, • Presentable and articulate with ability to demonstrate and build confidence/credibility with staff, • Methodical and organised with attention to detail, • Ability to thrive in a fast-paced, dynamic environment.

Job Description Job Title: Business Operations Manager Reporting To: CEO Department: Company Operations Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week) ABOUT PENTA CONSULTING LTD At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. JOB PURPOSE The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks. DUTIES AND RESPONSIBILITIES • Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities., • Lead the development and execution of operational strategies to drive business growth and efficiency., • Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics., • Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements., • Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams., • Maintain and expand Penta’s domestic and international partner network., • Identify operational risks and implement mitigation strategies and controls., • Provide training and guidance on operational best practices across departments., • Monitor industry trends and regulatory changes, updating internal programs and policies accordingly., • Coordinate cross-functional efforts to ensure operational excellence and adherence to standards., • Act as the primary liaison for external audits and assessments., • Investigate and resolve operational issues, complaints, and inefficiencies., • Prepare and submit operational reports and filings as required., • Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance., • Liaise with external consultants to drive operational improvements., • Implement tools and processes to enhance productivity and efficiency across departments., • Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations., • Escalate risks and ensure compliance with special provisions across entities. EXPERIENCE / QUALIFICATIONS • Extensive experience in operations or commercial roles at an international level., • Proven experience working with international sales teams., • Strong proficiency in Microsoft Word, Excel, and PowerPoint., • Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry., • Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG)., • Strong analytical skills and ability to interpret complex regulatory requirements., • Excellent communication and interpersonal skills across diverse teams and entities., • Sound judgment, prioritisation skills, and ability to manage multiple deadlines., • High integrity and commitment to ethical standards and operational excellence., • Minimum of degree level education or equivalent., • Additional certifications in compliance, project management, or ISO standards are advantageous. THE IDEAL CANDIDATE • Integrity: Upholds ethical standards in all actions., • Attention to Detail: Ensures accuracy in regulatory interpretation and compliance., • Adaptability: Responds effectively to changing regulations and priorities., • Leadership: Inspires trust and promotes a culture of compliance., • Problem-Solving: Develops practical solutions to operational challenges., • Communication: Clearly conveys complex concepts to varied audiences., • Collaboration: Works effectively across functions to achieve shared goals., • Accountability: Takes ownership and ensures completion of responsibilities.

Reporting to the Group QHSE Manager, you’ll shape policy, guide operational teams, and own ISO 45001 compliance – all while driving a positive safety culture. Lead Corrective Action Meetings and coach managers on best practice. Health and Safety Manager (National, field-based).

Partner Sales Manager – ISO / ISV. You will manage a growing list of ISO partners that rely on our client’s acquiring platform and services. Build a strong relationship with existing and new ISO Partners in order to maximise customer applications and drive the growth and diversity of your portfo

Security Engineer - Cloud / Compliance / ISO 27001. Reporting directly to the COO, youll take ownership of day-to-day security operations, implement and refine controls, and play a hands-on role in ensuring compliance with recognised standards such as ISO 27001 and SOC 2 Type II. Support complianc

Deep, practical knowledge of ISO 14971 and ISO/TR 24971, with a track record of applying these standards across the product lifecycle. Leading the creation, maintenance, and continuous improvement of comprehensive Risk Management Files in accordance with ISO 14971, including: Risk Traceability Matri

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National Sales Director - SME's / ISO. Payments / merchant services / ISO / gateway or acquiring background essential.

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As a Security Officer, you will:.Ensure site safety and security.Protect Defence personnel, visitors, and property.Monitor designated areas on foot or by vehicle, ensuring compliance with security protocols.Check credentials, issue passes, and escort visitors as required.Conduct thorough security ch

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Work closely with the CISO to ensure the security strategy aligns with broader organisational objectives, whilst also meeting information privacy and protection regulations (e.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Executive Personal Assistant & Social Media Talent Manager (Focused on sales & company internal operations with an AI-Driven Workflow).Naji Basma — London-based fashion / lifestyle content creator + founder of upcoming fashion brand.Full-time (~30+ hours per week) - Freelance or employment dependa

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Remediation Manager/Senior Leader - Financial Services 6 Month Contract - Inside IR35 Location: Warwickshire - Hybrid working Shape and lead a high-profile remediation strategy, ensuring fair customer outcomes and regulatory excellence Influence at senior levels, working closely with executives,

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Deliver with us this busy season as a seasonal delivery partner.To continue delivering smiles to all our customers, we are opening additional spots for delivery partners, specifically during the winter months.Take this opportunity to make quicker progress towards your goals and enjoy increased flexi

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Nightshift Warehouse Operative Reach Truck or Counterbalance FLT.Weybridge, Surrey MonThurs: 9:30pm7am £32-34k Bonus No weekends Christmas shutdown.Were hiring for a Nightshift Warehouse Operative in Weybridge.Reach Truck or Counterbalance Forklift experience is essential.Monday to Thursday nights

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Maintain central training records, informing supervisor/L.

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Compliance Manager (Electrical & Lifts).Our client is looking for a motivated and experienced Compliance Manager to take ownership of electrical and lift safety across their housing portfolio.This is a hands-on role where youll be the named responsible person, ensuring services remain safe, complian

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Madisons Recruitment are currently seeking Warehouse PPT Operatives for a reputable client of ours located in Sevenoaks, Kent.

The role also involves providing support to all internal customers under the supervision of the Warehouse Supervisor, to aid the smooth running of the department.

Self-employed Core Delivery Driver As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Why

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Will need to liaise with Supervisor/Manager and engineers maintaining great communication to ensure workflows are correct and completed in a timely manner.

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