UK Apprentice Academy Center Manager, EU Apprenticeships Team
26 days ago
Bolton
Amazon EU Apprenticeships is looking for a Center Manager to head up its first UK Apprentice Academy. The successful candidate will have a strong delivery record and proven project management experience to own strategic tactical and cross-functional projects and programs. This role requires scoping and creating project plans developing processes coordinating and driving execution and communicating to stakeholders and senior management on status risks and process changes. Cross-team coordination project/program management analytical problem solving and executive presentation skills are essential. Key job responsibilities Development and implementation of training center strategy Planning for future expansion to additional UK sites including management of equipment installation Coordinating with contractors and suppliers on infrastructure development Budget management and resource allocation Building and managing relationships with a variety of stakeholders including industry partners third party providers business sponsors and other Apprenticeships teams Oversight of end-to-end training center operations including management of training delivery Resource coordination and liaison with site leadership and Reliability Maintenance and Engineering teams Management of equipment and facilities Ensuring compliance with all government health and Safety and occupational health policies (including OFSTED) Implementation of safeguarding policies and procedures and maintenance of incident log Delivery of quality assurance audits and assessments Management of engineering apprentice cohorts Monitoring reporting and improving apprentice progress and achievement Onboarding of instructors via contractor onboarding process to allow required site access and autonomy Identification of improvement opportunities to enhance center operations and apprentice experience A day in the life The UK Apprentice Academy Center Mgr will communicate on a daily basis with site leadership apprentices apprentice line managers trainers and third party providers to coordinate training respond to queries support with center topics and issues provide guidance/advice and manage escalations. They will also monitor key program metrics (e.g. attendance apprentice satisfaction rates graduation rates attrition rates) to ensure optimal customer experience. This role requires a blend of operational excellence strategic thinking and strong people management skills with a focus on delivering high-quality apprenticeship training while maintaining compliance with all relevant regulations and standards. About the team The EU Apprenticeships team manages apprenticeship programs for Amazon operational business lines across nine European countries (and growing). The team sits within a wider Learning and Development team that supports customer fulfillment operations including the design of training content delivery of training and coaching to employees and the tracking of metrics. This particular role sits within the UK arm of the EU Apprenticeships team with a particular focus on engineering academy management; however collaboration with other programs and Apprenticeships teams (e.g. in Germany Italy France) will be an important aspect of the job. • Bachelors degree, • Experience working cross functionally with tech and non-tech teams, • Experience in program or project management, • Experience defining program requirements and using data and metrics to determine improvements, • Experience implementing repeatable processes and driving automation or standardization, • Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.), • Experience in driving end to end delivery and communicating results to senior leadership, • Experience building processes project management and schedules, • Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization, • Experience in complex problem solving and working in a tight schedule environment, • Experience in leading large cross functional projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (______Amazon EU Apprenticeships is looking for a Center Manager to head up its first UK Apprentice Academy. The successful candidate will have a strong delivery record and proven project management experience to own strategic tactical and cross-functional projects and programs. This role requires scoping and creating project plans developing processes coordinating and driving execution and communicating to stakeholders and senior management on status risks and process changes. Cross-team coordination project/program management analytical problem solving and executive presentation skills are essential. Key job responsibilities Development and implementation of training center strategy Planning for future expansion to additional UK sites including management of equipment installation Coordinating with contractors and suppliers on infrastructure development Budget management and resource allocation Building and managing relationships with a variety of stakeholders including industry partners third party providers business sponsors and other Apprenticeships teams Oversight of end-to-end training center operations including management of training delivery Resource coordination and liaison with site leadership and Reliability Maintenance and Engineering teams Management of equipment and facilities Ensuring compliance with all government health and Safety and occupational health policies (including OFSTED) Implementation of safeguarding policies and procedures and maintenance of incident log Delivery of quality assurance audits and assessments Management of engineering apprentice cohorts Monitoring reporting and improving apprentice progress and achievement Onboarding of instructors via contractor onboarding process to allow required site access and autonomy Identification of improvement opportunities to enhance center operations and apprentice experience A day in the life The UK Apprentice Academy Center Mgr will communicate on a daily basis with site leadership apprentices apprentice line managers trainers and third party providers to coordinate training respond to queries support with center topics and issues provide guidance/advice and manage escalations. They will also monitor key program metrics (e.g. attendance apprentice satisfaction rates graduation rates attrition rates) to ensure optimal customer experience. This role requires a blend of operational excellence strategic thinking and strong people management skills with a focus on delivering high-quality apprenticeship training while maintaining compliance with all relevant regulations and standards. About the team The EU Apprenticeships team manages apprenticeship programs for Amazon operational business lines across nine European countries (and growing). The team sits within a wider Learning and Development team that supports customer fulfillment operations including the design of training content delivery of training and coaching to employees and the tracking of metrics. This particular role sits within the UK arm of the EU Apprenticeships team with a particular focus on engineering academy management; however collaboration with other programs and Apprenticeships teams (e.g. in Germany Italy France) will be an important aspect of the job. • Bachelors degree, • Experience working cross functionally with tech and non-tech teams, • Experience in program or project management, • Experience defining program requirements and using data and metrics to determine improvements, • Experience implementing repeatable processes and driving automation or standardization, • Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.), • Experience in driving end to end delivery and communicating results to senior leadership, • Experience building processes project management and schedules, • Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization, • Experience in complex problem solving and working in a tight schedule environment, • Experience in leading large cross functional projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___Amazon EU Apprenticeships is looking for a Center Manager to head up its first UK Apprentice Academy. The successful candidate will have a strong delivery record and proven project management experience to own strategic tactical and cross-functional projects and programs. This role requires scoping and creating project plans developing processes coordinating and driving execution and communicating to stakeholders and senior management on status risks and process changes. Cross-team coordination project/program management analytical problem solving and executive presentation skills are essential. Key job responsibilities Development and implementation of training center strategy Planning for future expansion to additional UK sites including management of equipment installation Coordinating with contractors and suppliers on infrastructure development Budget management and resource allocation Building and managing relationships with a variety of stakeholders including industry partners third party providers business sponsors and other Apprenticeships teams Oversight of end-to-end training center operations including management of training delivery Resource coordination and liaison with site leadership and Reliability Maintenance and Engineering teams Management of equipment and facilities Ensuring compliance with all government health and Safety and occupational health policies (including OFSTED) Implementation of safeguarding policies and procedures and maintenance of incident log Delivery of quality assurance audits and assessments Management of engineering apprentice cohorts Monitoring reporting and improving apprentice progress and achievement Onboarding of instructors via contractor onboarding process to allow required site access and autonomy Identification of improvement opportunities to enhance center operations and apprentice experience A day in the life The UK Apprentice Academy Center Mgr will communicate on a daily basis with site leadership apprentices apprentice line managers trainers and third party providers to coordinate training respond to queries support with center topics and issues provide guidance/advice and manage escalations. They will also monitor key program metrics (e.g. attendance apprentice satisfaction rates graduation rates attrition rates) to ensure optimal customer experience. This role requires a blend of operational excellence strategic thinking and strong people management skills with a focus on delivering high-quality apprenticeship training while maintaining compliance with all relevant regulations and standards. About the team The EU Apprenticeships team manages apprenticeship programs for Amazon operational business lines across nine European countries (and growing). The team sits within a wider Learning and Development team that supports customer fulfillment operations including the design of training content delivery of training and coaching to employees and the tracking of metrics. This particular role sits within the UK arm of the EU Apprenticeships team with a particular focus on engineering academy management; however collaboration with other programs and Apprenticeships teams (e.g. in Germany Italy France) will be an important aspect of the job. • Bachelors degree, • Experience working cross functionally with tech and non-tech teams, • Experience in program or project management, • Experience defining program requirements and using data and metrics to determine improvements, • Experience implementing repeatable processes and driving automation or standardization, • Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.), • Experience in driving end to end delivery and communicating results to senior leadership, • Experience building processes project management and schedules, • Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization, • Experience in complex problem solving and working in a tight schedule environment, • Experience in leading large cross functional projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (