Service Manager
9 days ago
Leighton Buzzard
We are seeking an experienced Service Manager to join a reputable independent service centre in Leighton Buzzard, Bedfordshire. This is a key leadership role within a well-regarded business that combines vehicle sales with a fully equipped service and MOT centre. Our client offers a dynamic environment with a varied workload, supporting retail customer work, internal preparations, and all-makes servicing. The Service Manager will have the autonomy to optimise workshop operational processes, lead and develop the team, and enhance overall efficiency. • Full autonomy to run and develop the service department, • Stable, established business with a loyal customer base, • Diverse workload including retail servicing, internal prep, and MOT work, • Opportunities for training and professional development, • Supportive ownership with long-term progression potential, • Working hours: Monday to Friday, 8:30am - 5:30pm, with 1 in 2 Saturdays, • Full day-to-day management of workshop operations and workflow, • Leading, developing, and motivating technicians and front-of-house staff, • Driving productivity, efficiency, and quality standards within the workshop, • Managing job allocation, bookings, and workshop throughput, • Ensuring high customer satisfaction and retention, • Maintaining effective communication between the workshop and service reception, • Identifying areas for process improvements to optimise team performance, • Proven experience as a Service Manager, Workshop Controller, or in a senior equivalent role, • Strong background in a busy workshop environment (independent or franchise), • Confident in managing technicians, customers, and high workloads, • Commercially aware with a focus on efficiency, profitability, and customer service, • Hands-on leadership style with the ability to lead by example, • Excellent organisational and communication skills, • Ability to work under pressure and make effective decisions in a fast-paced setting #J-18808-Ljbffr