Duties and Responsibilities: · Oversee daily office operations, ensuring a smooth workflow and efficient administrative processes. · Manage scheduling and coordination of staff, including sales, customer service, and technical support teams, to ensure optimal coverage and productivity. · Oversee inventory levels of e-bikes and related accessories, coordinating with suppliers to ensure timely restocking and availability of products. · Ensure high levels of customer satisfaction by managing customer inquiries, complaints, and feedback effectively. · Assist in budgeting, invoicing, and payroll processes, ensuring accurate financial records and timely payments. · Implement promotional campaigns, manage social media presence, and support events or exhibitions related to e-bikes. · Ensure that the company adheres to all relevant health, safety, and environmental regulations related to e-bike sales and operations. · Monitor product quality and customer feedback to identify areas for improvement and ensure that the company maintains high standards. · Prepare regular reports on sales performance, customer satisfaction, and operational efficiency for senior management review. · Organise training sessions for staff to enhance product knowledge, customer service skills, and compliance with company policies. · Serve as the primary point of contact for internal and external communications, fostering positive relationships with clients, suppliers, and stakeholders. · Address any operational issues or challenges that arise, implementing effective solutions to maintain productivity and service quality. ** Skills and Qualifications:** · Proven experience in an office management or administrative role. · Background in customer service, with a focus on resolving inquiries and complaints effectively. · Experience in supervising or leading a team. · Relevant Bachelor’s /Master’s degree. · Familiarity with inventory control processes and supplier management.
Key Responsibilities - Recruitment & Onboarding: Drafting job descriptions, posting vacancies, screening CVs, arranging and participating in interviews, conducting background checks, and ensuring smooth onboarding for new hires. - Employee Relations & Performance Management: Supporting employee engagement, conducting performance appraisals, organizing satisfaction surveys, and exit interviews to promote a positive work environment. - Training & Development: Coordinating employee training programs, tracking learning progress, and assisting with career development initiatives. - Compensation & Benefits: Assisting in developing and implementing fair and competitive pay structures and managing employee benefits schemes. - HR Policies & Compliance: Ensuring all HR policies and procedures comply with UK employment laws; managing contracts, holiday leave, sick leave, etc. - Data Management & Reporting: Maintaining employee records and preparing HR-related reports to support management decisions. Who We’re Looking For - Education: A degree in Human Resource Management, Business Administration, Psychology, or a related field. - Experience: Minimum of 2 years of relevant HR experience, with a strong understanding of UK employment laws. - Language Skills: Proficient in English, with strong written and verbal communication skills. - Technical Skills: Proficient in Microsoft Office; familiarity with HRIS (Human Resources Information Systems) is a plus.
KLCK Ltd - Unit 5 Cypress Court, Harris Way, Sunbury TW16 7EL Sales receptionist role - Permanent Full time position. Monday to Friday 8am - 5pm (1 hour lunch break) 28 days Annual leave plus all bank holidays off and No weekends. Starting pay £25k+ We are a small unique mail order company providing our product and services to the automotive industry. Due to the nature of our work, previous experience in this field is limited, therefor training will be provided in house. A sales receptionist consists of efficiently collecting and processing all customer orders and enquiries via telephone, email or online stores/pages. You will be taking vehicle information and looking up products on our databases, filling out order sheets for order production, raising invoices as well as conversing products with existing and new customers. You will be working in a small business where you are a vital member of our office team and not just a number. Your characteristics are just as important as your capabilities. To be successful in this role you must have previous receptionist / customer service experience, to able to continually learn throughout your employment, hold and retain information well, common sense (to be able to identify and differentiate between product specifications), excellent etiquette and manner. You will need to be able to operate a computer and work with Outlook, Excel, Word etc. Fluent English reading and writing is essential.