*** We are Hiring 🔈 *** We're looking for a talented AWS Connect specialist to design, implement, and optimize our cloud-based contact center solutions. The ideal candidate will have deep expertise in AWS Connect and a passion for creating exceptional customer service experiences through technology. ✒️Key Responsibilities : - Design and implement end-to-end AWS Connect solutions for our contact center operations - Configure and manage call flows, IVR systems, queues, and routing profiles - Develop and integrate Lambda functions to extend AWS Connect functionality - Create and maintain Amazon Lex chatbots for interactive voice and chat experiences - Optimize contact center operations for efficiency, performance, and customer satisfaction - Collaborate with stakeholders to identify requirements and design appropriate solutions - Provide technical guidance and training to team members on AWS Connect best practices Qualifications - 3+ years of experience with AWS Connect and related services - Strong understanding of contact center operations and customer experience principles - Proficiency in AWS services including Lambda, DynamoDB, S3, Lex, and Kinesis - Experience with Contact Control Panel (CCP) customization and agent workspace design - Knowledge of telephony concepts, IVR design, and call routing strategies - Programming skills in JavaScript, Python, or similar languages - Nice to have AWS Certification (Solutions Architect, Developer, or specific Contact Center certification) - Experience with API integrations between AWS Connect and CRM systems - Strong analytical and problem-solving abilities 🌎Location - Remote work with occasional visit to Glasgow, United Kingdom. 📩Interested candidate please connect
THE OPPORTUNITY We have an opportunity to bring in our First Employee into a fast growing, award winning Accountancy Practice. You will be working alongside the Owner, supporting with Limited Company accounts and all that entails. This is a Part Time 2 Days a week role, moving to Full Time once justified. We are looking for someone who is competent, qualified and ready to take ownership of managing all tax obligations of a small portfolio of small limited companies. You will be provided a small portfolio of limited companies, taking ownership of their quarterly VAT and MTD requirements. Being the first employee, you will be key to the growth and direction of the business, rewarded as such based on more than achievable goals. The opportunity is endless, if you are driven and keen to add value in this space. THE IDEAL CANDIDATE Non-negotiables - Highly Motivated, Professional, Self-starter, Fluent English, Excellent Timekeeper, Reliable, Trustworthy with Excellent Communication Skills. Must be able to drive and have own transport. Minimum Qualifications - AAT, ACCA. KEY RESPONSIBILITIES Full end-to-end preparation and submission of Limited Company accounts for small sized companies (Usually 1 director). Working with clients to ensure they are MTD compliant and utilising available software to record income/expenditure digitally for purposes of quarterly reconciliation/reporting. Understanding of HMRC Government Gateway portal (including Agent services account preferred). Experience with VAT returns, Self Assessment Returns, Limited Company Returns, Confirmation Statements, Balance Sheets, Full Accounts Production. You will be expected to be able to produce full accounts for your clients. Client Interaction, build client rapport, understanding their specific needs and ensure clear, professional communication. We will train you in our software for purposes of tax return submission(s). (Capium software experience would be great). Accounts production experience is key Strong organisational skills with the ability to manage multiple client deadlines Competent in preparing financial statements and corporation tax returns. Good attention to detail and the ability to work in a fast paced environment BENEFITS FOR YOU Paid Holiday Entitlement Pension Ability to transition to Full Time as you demonstrate ability to manage growing client base. SUPERB COMMISSION AND BONUS SCHEME If you are a confident self starter, experienced in looking after Limited Company obligations, looking for an opportunity to grow and increase your earnings quickly, this is the role for you. Flexibility on Working from home once you are fully up and running. Initial role will be on a 2 days per week Part Time basis, moving to Full Time as quickly as you can demonstrate your ability to do so.