£30960–£38700 yearly
Full-time
Folkestone
The role is to supporting team is to deliver impeccable service to our clients, you should love helping and delighting people and thrive in a fast-paced and changing environment, offering our clients exceptional service so they feel delighted from booking an appointment to leaving the Atelier with amazing service they booked.
You will support a range of duties, from client experience to bookings and selling our products.
Your role is split between a few main areas: working in the Front of House greeting and helping clients, remotely answering calls/ emails, accurately confirming client bookings in advance and supporting operatives with booking and column optimisation. You will ensure all clients receive a good experience from the beginning to the end of their journey, aiming to answer any questions about the Atelier and our services.
We want someone to help and delight our clients across multiple channels (email, phone, and face-to-face). You will always present a confident and professional manner and strive to go over and above all with the overall goal of genuinely delighting our clients with an unrivalled service experience. You will need to be able to work independently whilst collaborating with the rest of our small team.
We are on a mission to be the best salon in Dover then in the UK, and your role in this is essential.
Necessary training will be provided to the right candidate.
Responsibilities:
Welcome clients warmly and professionally when arriving at the Atelier
Understand the client journey and proactively take steps to ensure it is seamless for each client
Provide personal advice to clients on products and services
Upsell services and improve booking inefficiencies to maximise revenue
Answer emails, calls and SMS messages promptly, politely and accurately
Maintain communication between Atelier Support Team colleagues so professional service is maintained for each client
Use our ticketing system within agreed SLAs
Maintain booking administration, including client, payment and patch test details
Confidently support clients in selecting the most suitable service and service provider for their beauty needs
Use your full knowledge to assist clients by helping them find the perfect products and services for their hair needs
Keep service providers informed of client arrivals and cancellations
Observing and supporting health and safety measures
Maintain a clean and organized Salon environment.
Communicate with clients to address any concerns or issues that may arise.
Implement and enforce company policies and procedures.
About you:
Aptitude for selling
Attention to detail and high level of accuracy for bookings
Succeed at a fast pace
Quick thinking and calm under pressure
Premium customer service
A friendly and welcoming attitude
Passionate about beauty and hair
Hours of work:
Based in Dover
8 hours shifts available
38-40 hours per week
Additional benefits:
Complimentary hair salon services
Free monthly allocation of Josh Wood Colour products
30% discount on all retail partners
20% off for Friends & Family on salon services
Paid commission on product sales
Job Types: Full-time
You must also have 2-3 years’ experience in the relevant industry and any qualification in the salon industry will be preferred.
If you are a motivated individual with a passion for working with teams and delivering exceptional customer service, we would love to hear from you.
Pay: £30,960.00-£38,700.00 per year Experience:
Customer Service: 2 years (required)
Work Location: In person
