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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

UK Wide (Remote Opportunities Available).

UK Wide (Remote Opportunities Available).

Where those who love pizza can be their true self.Plus tips - You'll receive tips/Tronc* .Wellbeing Support for you and your family .Referral Bonus of €450 for referring pizza chefs and €1150 for referring managers .Learning and Development Opportunities to invest in you .You’ll be the

Domestic Assistant, St Brendan's Care Home (3614).You will provide domestic assistance in the Home, with particular responsibility for the overall cleanliness of the Home, to the standard necessary for the health and safety of the service users.You should have experience of cleaning, preferably to a

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

Polaris Education - Selwyn Hall School One-to-One Teaching Assistant Contract: Fixed Term, 1 year, Full Time, Term Time Only Basic Salary: £21,257.Location: Foxton, Cambridgeshire Start Date: ASAP Benefits Company Pension Life Assurance Employee Discount Scheme About Our School Selwyn Hall Scho

At CCH Group, we’re more than a care provider – we’re a passionate community dedicated to driving the sector to new heights with a history of doing so.Founded in 2009, we’ve grown into the nation’s largest care company, with over 260 locations and 14,000 care professionals delivering 1.Fle

START ASAP R&V Ltd is looking for individuals who have an upbeat personality who are ready to work as care assistants/nurses for our client.We are looking for passionate and dedicated professionals to join our team.It is essential that candidates are patient, understanding and respectful towards the

Graduate MFL Teaching Assistant | Enfield | September 2026 Are you a French or Spanish graduate looking to become an MFL Teaching Assistant and kickstart your career in education? A highly regarded secondary school in Enfield is seeking a motivated MFL Teaching Assistant to join their team for the a

Could you be the reason someone smiles?.Join us as a Home Care Assistant and make a real difference while building a rewarding career in care No experience necessary.Please note: This post is restricted to female applicants only as a Genuine Occupational Requirement (GOR) under Schedule 9, Part 1 o

Trainee English Teacher | Enfield | Immediate Start Are you an ambitious graduate with an A or A* at A-Level English Literature looking to begin your teaching career as a Trainee English Teacher? A secondary school in Enfield, part of a well-established North London academy trust, is looking for a

Are you passionate about helping children thrive, build confidence, and achieve their full potential?We are looking for a caring, enthusiastic, and committed Teaching Assistant to join our team at Lift Montgomery Primary.You'll play an important role in supporting pupils in the classroom, helping th

Secondary English Teacher - Supply & Long-Term Opportunities | Medway.Medway and the surrounding areas.I'm currently looking to connect with.

Earn money by completing surveys on your phone during spare moments.Share your views in paid surveys that help brands make better products and services.Your balance is credited for each survey you complete.YOUR ROLE - Choose a survey from the available list - Answer questions about products and serv

Permanent English Teacher to join their department, starting January 2027.This is a fantastic opportunity for an experienced teacher or ECT who is passionate about.English Language and Literature.

Company Description Discover CCH At CCH Group, we're more than a care provider – we're a passionate community dedicated to driving the sector to new heights with a history of doing so.Founded in 2009, we've grown into the nation's largest care company, with over 260 locations and 14,000 care profe

Five Education are recruiting a Teaching Assistant for a special school in Taunton.The role is to support identified pupils with Special Education Needs (SEN) and/ or mental health challenges.This work will be supporting pupils 1:1 or in small groups.Previous experience in supporting individuals wit

Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're seeking an Activities Assistant (we call them Wellbeing Assistant) to help us achieve our goals.Joining us at Lovell Place, our luxury care home that provides residenti

Meridian Business Support is recruiting for a Data Entry Operative to join a leading global document management company based in Lutterworth.This is an excellent opportunity to join a well-established organisation offering ongoing work, full training and a supportive working environment.In this role

Kinetic plc in Wallsend is seeking two Administrators to join a busy manufacturing company.This role requires strong organisational skills and attention to detail to support a fast-paced operations team.You will perform general administrative duties, data entry, SOP updates, and collaborate with tea

Permanent Opportunity - Mobile Specialist Cleaner - £35,000 + Company Van.Are you an experienced window cleaner or specialist cleaning operative looking for your next opportunity? Do you enjoy working across a variety of sites rather than being based in one location? If you have experience in high-

Diamond Home Support Ltd in Probus is seeking self-employed cleaners to join our growing team.You will visit clients in their homes to deliver regular domestic cleaning, including hoovering, mopping, dusting and kitchen/bathroom cleaning.The role offers flexible hours that fit your schedule and loca

Location: Hemel Hempstead, Hertfordshire.Location: Newquay Bay Holiday Resort, Cornwall.Job Type: Variable Hours - Seasonal Contract.We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say “Wow!”.We are a dynamic and growing

Partou UK Limited in the United Kingdom is seeking a nursery cleaner for Brambley Hedge on a 25-hour contract.The role focuses on maintaining high standards of cleanliness and hygiene for the nursery environment and ensuring stock levels of cleaning supplies are kept up-to-date.You will manage clean

Assistant Project Manager (Contract).Are you an aspiring Assistant Project Manager looking to gain valuable experience within the construction industry? We are currently seeking a highly motivated Assistant Project Manager for a short-term contract opportunity.If you have a passion for construction

GSF Car Parts is seeking a Retail Assistant to deliver excellent customer service, drive face-to-face sales, and service click and collect orders.You will build sound relationships with customers and support branch targets while maintaining a professional appearance.The role emphasises working in a

Norfolk County Council is seeking a Supported Assistant Practitioner to work in Adult Social Services.The role involves conducting face-to-face visits, assessments and reviews within local communities, and supporting individuals to live independently with person-centred care.The post is a permanent

Keudos Connect Recruitment Services LTD is seeking Domiciliary Care Assistants to support clients in their own homes in Hull and East Yorkshire.This rewarding role suits caring individuals who want to make a meaningful difference in daily life within a supportive team.You will assist with personal c

Phoenix Care Staff Limited is seeking experienced Health Care Assistants to work with flexible hours that fit around you.Duties include personal care, talking to residents, making beds, and assisting with meals.Join a supportive team and enjoy a work-life balance with shifts designed for flexibility

Ceredigion County Council Direct Payment Support Service is recruiting Personal Assistants for a Great Cransley area position.You will support a young adult with daily living tasks, outings, meals, personal care and community access, with a focus on respect for independence and gentle prompting.Appl

Rutland County Council is seeking an Assistant Care Manager to work within Adult Social Care.You will work in a team, triaging referrals, identifying eligibility, and supporting planning to deliver outcomes for adults with care needs.The role emphasizes strengths-based, person-centred approaches, sa

Completely Care Recruitment Consultants Ltd is seeking enthusiastic Nursery Assistants to join our team in Milton Heights, providing support to local nurseries and helping create a safe, nurturing environment for children in their early years.This role offers flexible hours with both part-time and f

At Mitie we bring out the best in places.Unlocking their potential so that everyone looks forward to using them and can do their best work in them.From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.Job Title: Cleaner Rate of pa

Yorkshire Ambulance Service NHS Trust is seeking a Fleet Ancillary Mobile Premise Cleaner for Hull Ambulance Station.You will be responsible for station cleaning across entrances, washrooms, kitchens, offices and other areas, following Cleaning Protocols and schedules to maintain high cleanliness st

Away Resorts is hiring at Newquay Bay Resort in Cornwall for a Seasonal Housekeeping role.You will clean and prepare guest accommodation to high standards, ensuring beds are made and spaces are spotless to help guests enjoy their stay.We offer flexible hours in a variable contract, paid weekly at £

Join our team at Brambley Hedge as a nursery cleaner on a 25 contract and a competitive salary of £12.As a nursery cleaner, your primary responsibility will be to maintain the highest standards of cleanliness and hygiene in our nursery for our little ones.You will also be responsible for managing c

Co-op Funeralcare in Radcliffe is seeking a part-time Customer Service Assistant to support families and manage funeral arrangements.You’ll build relationships with clients, handle inquiries in person and by phone, and ensure the funeral home is clean, safe, and welcoming.No prior funeral experien

Aldwark Manor Estate, Aldwark, Nr.Apprenticeship and other development opportunities.Hospitality Rewards - Helping hospitality professionals save money everyday.Free golf for yourself and discounted for friends and family.Additional Days holiday after 3 years of service.Food and Beverage Discount wh

Siba Healthcare Ltd in Wiltshire is recruiting a Care Assistant to provide person-centred support to adults in supported living settings.You will promote independence, dignity, choice and wellbeing while delivering safe, high-quality care in line with CQC standards.The role suits a compassionate, re

OneCall24 Healthcare Limited is seeking a compassionate Healthcare Assistant to provide high-quality care for a gentleman in Somerset.This role involves assisting with personal care, ensuring comfort, and monitoring health needs during waking night shifts.Ideal candidates should have experience with

The Great Care Company is hiring a part-time Care Assistant in York to provide in-home support to clients, with a guaranteed 20-hour-per-week contract.You’ll receive comprehensive training, travel time paid, and a generous joining bonus up to £500.Weekday and weekend shifts are available, offerin