£2800–£3000 monthly
Full-time
Coventry
We are seeking a Front Of House Manager to lead and support our team of beauty experts work 5 days per week between the hours of 9am-8pm. you will provide consultations to our Expert Partners, maintain and improve services, ensuring they are carried out in a professional manner at all times. You will be writing treatment protocols and suggesting products to our Expert Partners that meet our clients’ needs. you are required to be customer-service oriented and are familiar with a wide range of beauty products. you should be a beauty expert, up-to-date with all the latest trends and able to offer exceptional service to our service providers.
Must have experience in dealing with customers, sales and must be familiar with ordering and maintaining stock along with dealing with our international partners Responsibilities:
• Manage the booking diary
• Manage the opening and closing of the business.
• Manage staff scheduling.
• Give 5 star customer service.
• Upsell products and treatments
• Take advantage of retail opportunities when engaging with clients
• Handle customer enquiries, complaints, and concerns.
• Handle issues that arise during service delivery.
• Increase product sales through effective customer service and promotion.
Job Types: Full-time,
Permanent Pay: £30000-£35000 per annum
Benefits: • Company pension
• Employee discount
• Health & wellbeing programme
• Store discount Schedule:
• 8 hour shift
• Day shift
• Weekend availability Supplemental pay types:
• Commission pay
Experience: •
Customer service: 1 year (required)
