Coffee Equipment Technician
15 days ago
Houston
Job Description Overview Proper Coffee Solutions, LLC is looking for a mechanically-minded, problem solver who has an affection for coffee. We have an opportunity available for a Coffee Equipment Technician. Responsibilities • Perform repairs, maintenance and full installations on various coffee machines and equipment, including espresso machines, grinders, batch brewers, and coffee roasters, • Perform diagnostic assessments to gain full understanding of performance, identifying key issues and deriving effective solutions, • Coordinate with Senior Technician to access, source, or acquire necessary parts, kits, tools, and resources for assigned jobs and services, • Keep meticulous records of services performed, including taking pictures and offering next steps and other comments for client reference, • Use applicable resources, including schematic drawings and support tutorials to execute effective repairs, • Provide exemplary customer service and communicate effectively with clients and team regarding updates to services, changes in billing, and other necessary items, • Disassemble and reassemble equipment as needed for repairs and upkeep, • Maintain accurate daily reports to track job-specific labor, travel, and other expenses, • Report status of each job through the appropriate channels, including images and comments throughout the assessment and service stages of the process, • Completes repairs, services and maintenance on-site and off-site, • Provides concise on-site training after equipment installations, • Participates in continuing education for areas pertinent to covered coffee equipment and the service industry Requirements • High school diploma required, • Technical or mechanical experience or education preferred, • Reliable Transportation, • Willingness to collaborate and proactive in seeking learning and training opportunities, • Ability to lift and maneuver coffee equipment, • Current Texas drivers license required and US passport preferred, • Enthusiastic about doing things the Proper way, • Reassuring and supportive communication style, willing to educate and support clients, • Familiar with current technology, including access to a smart device for work and use of mobile apps Schedule and Pay • Pay rate starts between $17.00 and $22.00 an hour, based on experience, • Eligible for pay review after 90 days, • Part-time based on workload and availability and can range throughout the week and at a variety of times, • Ability to work on-site at various locations generally in the Greater Houston area, • Some regional work and travel opportunities available