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BDC Representative - NOVO MOTORS

Sales & Marketing

8 hours ago52 views

This is your chance to be part of a thriving business where your skills will be rewarded, your ambitions supported, and your potential unleashed. If you have a passion for cars, enjoy building relationships, and thrive in a competitive setting, we want to hear from you! Our car dealership, located in the heart of Queens Blvd, NY & is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up.
The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with our brand.


Responsibilities:

  • Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally.
  • Respond to internet leads through the CRM in accordance with dealership response-time standards.
  • Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments.
  • Maintain a positive, professional demeanor and represent the Novo Motors with confidence and integrity.
  • Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service.
  • Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes.
  • Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM.
  • Verify lead source and lead type accuracy within the CRM for reporting and performance tracking.
  • Meet or exceed daily and monthly outbound call, appointment, and contact goals.
  • Maintain consistent follow-up on all assigned leads to maximize conversion opportunities.
  • Work closely with the Sales Team, Sales Managers, Service Manager's to ensure smooth handoff of appointments.
  • Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience.
  • Participate in training, coaching, and process improvement initiatives to continuously improve performance

Qualifications:

  • Prior experience in customer service, call center, BDC, or dealership environment preferred.
  • Strong phone presence with excellent verbal and written communication skills.
  • Comfortable handling high call volumes and digital communications.
  • Organized, detail-oriented, and able to manage multiple leads simultaneously.
  • Ability to work both independently and as part of a team.
  • Professional appearance and positive attitude.
  • Bilingual (English/Spanish) is a plus.

Benefits:

  • Competitive base salary plus uncapped commission opportunities.
  • Comprehensive training and mentorship to help you succeed.
  • A supportive and energetic team atmosphere.

Ability to Commute:

  • Elmhurst, NY 11373 (Required)

Work Location:

  • In person

Job Type: Full-time


Pay: From $45,000.00 per year


Experience:

  • Business Development Center: 1 year (Preferred)
  • Automotive Dealership: 1 year (Preferred)

Language:

  • Spanish (Preferred)
  • English (Required)

Ability to Commute:

  • Elmhurst, NY (Required)

Work Location: In person

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Jason —. avatar icon
Jason —. from NOVO MOTORS is interviewing people like you for this position tomorrow! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time
  • Salary
    from $45,000 yearly
  • Benefits
    Commissions
  • Starting time
    Immediate start!

pin icon74-38 Queens Boulevard, Elmhurst, Queens, 11373, New York

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Sales & MarketingNew York

Used car dealer in New York • 1-10 Employees

Hiring on JOB TODAY since February, 2026

Our car dealership, located in the heart of Queens Blvd, NY, is seeking an ambitious, motivated, and customer-focused Salesperson to join our dynamic team!

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Jason —.Active 7 hours ago
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