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Customer Service Representative (CSR) - RAYMOND WEIL

Customer Service

6 hours ago105 views

We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction and loyalty.


Key Responsibilities


Respond to customer inquiries via phone, email, chat, or in person


Resolve customer complaints and concerns in a professional and timely manner


Provide accurate information about products, services, and company policies


Process orders, returns, exchanges, and account updates


Maintain detailed and accurate customer records


Escalate complex issues to the appropriate department when necessary


Follow company guidelines and service standards


Meet or exceed performance and customer satisfaction goals


Qualifications


High school diploma or equivalent (college level preferred)


Previous customer service experience is a plus, but not required


Excellent communication and interpersonal skills


Strong problem-solving abilities


Ability to multitask and work in a fast-paced environment


Basic computer skills and familiarity with CRM systems


Positive attitude and strong work ethic


Skills & Competencies


Clear verbal and written communication


Active listening skills


Patience and empathy


Time management and organization


Team-oriented mindset

  • Experience
    Required
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
    Full-time

pin icon485 Madison Avenue, Manhattan, 10022, New York

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Customer AssistantNew York

Hiring on JOB TODAY since December, 2025

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