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Customer Service Representative (CSR) - Mannings Surgical Supplies - New York

Customer Service

2 hours ago•81 views

••••

We are seeking a friendly, reliable, and customer-focused individual to join our vibrant team. If you enjoy helping people and thrive in a fast-paced retail environment, we’d love to hear from you! The associate ensures accurate, compliant billing and record-keeping while supporting the organization's operational workflow.


Responsibilities and Duties:

  • Verify private insurance, Medicare, and Medicaid coverage, ensuring compliance with billing requirements.
  • Process patient intake forms and required documentation for product or service delivery.
  • Maintain complete and accurate patient records for billing and reimbursement purposes.
  • Prepare invoices, route delivery documentation, and monthly financial/operationalreports.
  • Process and track reimbursement claims (manual or electronic) in accordance with company policy.
  • Maintain rental files, including Medicaid coverage verification and monthly follow-up on pending patients.
  • Input and manage data across multiple systems; generate orders, invoices, statements, and reports.
  • Communicate with physicians’ offices and referral sources to obtain authorizations, prescriptions, and supporting documentation.
  • Identify and escalate issues that could affect timely or accurate reimbursement to the Operations Director.
  • Assist with driver route planning and back-office support for daily deliveries.
  • Participate in in-service trainings and compliance meetings to remain current on regulations.• Perform additional administrative duties as assigned.

Qualifications:

  • Education: High school diploma or equivalent.
  • Prior experience in medical billing, insurance processing, or healthcare administration preferred.
  • Proficient in data entry and computer systems; detail-oriented with strong organizational skills.
  • Strong written and verbal communication skills for coordination with internal teams and referral sources.
  • Ability to remain seated and perform computer-based tasks for extended periods.
  • Ability to lift up to 15 lbs. occasionally for filing or record management.
  • Ongoing training in HIPAA, infection control, Medicare billing compliance, fraud prevention, and documentation standards.
  • Satisfactory completion of annual performance evaluations and compliance updates.
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Mannings H. from Mannings Surgical Supplies is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    Available Shift Varies: Operation Hours Sat-Sun, 8am-6pm
  • Salary
    $17 – $25 hourly
  • Benefits
    401K, Health Insurance, FSA,

pin iconManhattan, New York

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Customer AssistantNew York

Store • 51-250 Employees

Hiring on JOB TODAY since November, 2026

We are dedicated to providing personalized pharmacy and durable medical equipment (DME) services with professionalism, care, and compassion.

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Mannings H.Active 1 hour ago
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