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Intake Specialist - Abound NY

Healthcare

2 hours ago31 views

Job description:
The Intake Specialist/ Parent Educator serves as the first point of contact for clients,
patients, or customers seeking services. This role is responsible for gathering initial
information, verifying eligibility, completing documentation, and ensuring a smooth
transition into the appropriate mental health services or programs. The ideal candidate
is organized, empathetic, and detail-oriented, with strong communication and data entry
skills.
Mental Health Navigator Responsibilities:
▪ Conduct initial sales pitches to warm leads, engaging families and organizations
to introduce them to our services.
▪ Manage high call volumes and provide clear, compassionate communication.
▪ Educate families on available mental health programs and services, providing
clear information about treatment options, eligibility criteria, and program
processes to ensure informed decision-making and improved access to
appropriate care.
▪ Stay informed about each mental health program we provide, including services
like one-on-one services and skill-building services, to guide families in
accessing the appropriate support for their child’s needs.
▪ Enroll patients in our programs, ensuring a smooth and efficient onboarding
process.
▪ Communicate effectively with both external clients (Patients, families) and
internal departments (HR, coordination teams).
▪ Maintain accurate records of all intake-related activities.
▪ Taking initiative on tasks with a determination to follow up and achieve sales
goals.
▪ Ability to take initiative and demonstrate responsibility in managing tasks.
▪ Navigate time-sensitive situations and multiple priorities under pressure.
Ideal Qualifications:
● Strong communication skills, both verbal and written.
● Ability to multitask and stay organized in a fast-paced environment.
● Detail-oriented with a focus on accuracy in handling paperwork.
● Prior experience in customer service or administrative roles is a must.
● Empathetic and professional when interacting with families.

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Yamell R. avatar icon
Yamell R. from Abound NY is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Not required
  • Employment
    Full-time
  • Schedule
    Monday to Friday, 9am-5pm
  • Salary
    $24 – $26 hourly
  • Starting time
    Immediate start!

pin icon216 Spencer Street, Bedford-Stuyvesant, Brooklyn, 11205, New York

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HealthcareNew York

Staffing Agency • 1-10 Employees

Hiring on JOB TODAY since October, 2025

Abound NY is a staffing agency that partners with employers serving the mental health, behavioral health, and substance use populations.

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Yamell R.Active 2 hours ago
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