Hire staff

IT/AV Technician - Maxus Group

July 8, 2025•373 views

Expires in 20 days

Maxus Group is a leader in delivering premier talent and technology solutions, providing world-class support anytime, anywhere. Our integrated service lines allow us to understand our clients' unique needs better, enhancing overall satisfaction across various disciplines.

Summary
We are seeking an IT Technician to join our dynamic team at Maxus Group. In this role, you will be responsible for providing top-notch technical support and ensuring the efficient operation of computer systems. Your contributions will be vital in maintaining our commitment to exceptional service delivery.

Responsibilities
Handle incoming issues and requests to the Service Desk (help desk) via ticketing system (JIRA), email, phone, and in-person.
Handle incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization.
Provide end users with timely updates regarding their issues and requests.
Provide end user support for Microsoft applications such as PowerPoint
Provide users with support for Panopto, which is a video recording and sharing platform.
Support end users with ZOOM meetings and recordings
Upload ZOOM recordings into Panopto
Conduct regular system checks and updates to maintain optimal performance of IT infrastructure and equipment.

Requirements
Experience as an IT Technician or similar role in a technical support capacity
Intermediate knowledge of computer hardware, software, and operating systems (Mac OS, Windows)
Familiarity with help desk software and ticketing systems like Jira a plus (will Train)
Excellent problem-solving skills with a customer-oriented approach
An understanding of Panopto a plus but will train
Basic understanding of operating and troubleshooting Crestron touch panels and controllers
Familiar with ZOOM, creating and recording Meetings
Ability to work effectively and efficiently in a team environment.
Excellent communication skills (verbal and written)
Must have excellent people skills
Possess intermediate task management skills

If you are passionate about technology and eager to make a difference in a supportive environment, we invite you to apply today to join the Maxus Group team!

Job Type: Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:
8 hour shift
Monday to Friday

Work Location: In person