Marketplace Operations Assistant - United Staffing Solutions - New York

Location: Manhattan (back up to Brooklyn) Employment Type: Full-time - Salaried Work Setting: Field-Based (Multi-Site) Schedule: Tuesday to Saturday (50 hours workweek in the field; with flexible coverage requirements) Compensation: • Unarmed: $62,400 annually, • Armed: $76,700 annually (must possess valid NYS Armed Guard License and Unrestricted Carry Permit) * About the Role The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS' Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions. This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations. The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally. This role is structured as a developmental pathway into formal field management leadership. * Key Responsibilities 1. Regional Shift Coverage & Workforce Stabilization • Provide on-site coverage in response to call-outs, absences, and urgent staffing needs, • Float between multiple client locations within assigned region, • Maintain operational continuity during scheduling gaps, • Support staffing stabilization efforts during peak operational periods * 2. Site Familiarization & Operational Readiness • Develop working knowledge of all assigned sites, including post orders and client expectations, • Conduct regular site visits and walkthroughs, • Perform perimeter checks and site checks, • Identify operational inconsistencies and escalate appropriately * 3. Incident Response & Escalation Support • Respond to urgent field incidents in coordination with Company Management, • Support proper incident documentation and reporting, • Maintain composure and professionalism during high-pressure situations, • Reinforce escalation protocols and operational standards * 4. Quality Assurance & Standards Enforcement • Reinforce company protocols and professional conduct standards, • Support onboarding shadowing for new agents, • Provide real-time feedback to Managers regarding operational trends, • Model accountability, punctuality, and field professionalism * Authority & Reporting Structure • Reports directly to the Manager of Field Operations, • No direct reports, • No hiring, termination, or disciplinary authority, • No client contract ownership This role supports field management. * Qualifications • Minimum 5 years of private security or related operational experience, • Valid NYS Security Guard License (required), • Valid NYS Armed Guard License (required for Armed role), • Strong understanding of field security operations, • Ability to travel between multiple NYC locations, • Professional communication skills (verbal and written), • Ability to remain calm under pressure, • Strong situational awareness and decision-making ability * Physical & Work Requirements • Ability to stand and walk for extended periods, • Ability to travel between sites throughout NYC, • Flexibility for evenings, weekends, and emergency coverage, • Ability to respond to urgent operational needs * What Success Looks Like • Reliable coverage stabilization, • Clear, professional incident escalation, • Strong site familiarity across region, • Reduced operational disruption, • Positive client and internal feedback, • Demonstrated readiness for advancement into Field Management * Career Path Security Agent ↓ Field Operations Specialist ↓ Manager of Field Operations ↓ Director of Security Operations This role is designed as a developmental stepping stone for high-performing professionals seeking advancement into formal leadership roles. * Why Join GLOBAL OPS • Work within a structured and disciplined field management model, • Competitive compensation aligned with responsibility, • Clear advancement pathway, • Exposure to diverse operational environments, • Opportunity to contribute meaningfully to field stabilization

Job Title: Bus Customer Service & Boarding Agent We are seeking an energetic, reliable, and customer-focused Bus Agent to assist customers traveling to and from our sightseeing boat. The ideal candidate must be confident speaking loudly and clearly to groups, comfortable working in a fast-paced outdoor environment, and skilled in customer service, sales, and conflict de-escalation. Responsibilities: • Welcome customers and provide excellent customer service., • Check tickets and explain the bus and boat route., • Organize customers and board them onto the correct bus., • Accurately count and record all passengers boarding the bus., • Clearly communicate instructions so large groups can hear and understand., • Answer customer questions professionally and confidently., • Help promote and sell tour tickets when needed., • Calm frustrated customers and resolve conflicts respectfully., • Coordinate with bus drivers, ticket agents, and other team members., • Keep the boarding area organized and ensure buses depart efficiently. Qualifications: • Strong customer service and communication skills., • Energetic, outgoing, confident, and approachable., • Comfortable speaking loudly and directing large groups., • Sales experience or a natural ability to engage customers., • Strong conflict-resolution and de-escalation skills., • Able to remain calm and professional under pressure., • Reliable, punctual, attentive, and good with numbers., • Able to stand and work outdoors for extended periods., • Must be a team player with a positive attitude., • Previous tourism, transportation, hospitality, sales, or customer service experience is preferred. Schedule and Pay: • Up to 40 hours per week, • Flexible availability required, including weekends and holidays, • Pay: $17, • Approximately $700 per week when working 40 hours, • Overtime will be paid in accordance with applicable law We are looking for someone who can confidently take charge of the boarding process while making every customer feel welcomed, informed, and respected.

We're a fast casual female-owned operation looking for a part time kitchen helper/packer who can be crossed trained to help in the kitchen as well as the customer front. Must have at least 1 year of kitchen or customer service experience. Currently looking for someone Sundays 11am-9pm. Will have more hours available if the candidate's performance meets expectations.

Looking for a reliable assistant to join our podcast studio in Midtown Manhattan. Responsibilities: • Assisting during podcast recordings, • Setting up cameras, lights & audio, • Organizing files and equipment, • Basic editing experience is a plus (not required) Looking for someone who is punctual, organized, eager to learn, and passionate about content creation.

Assisted with preparing, organizing, packaging, and verifying online orders, ensuring accuracy, efficiency, and timely delivery to customers.