Patient Services Representative - Herschorn Brian J MD

Job Title: Office Manager – Medical Billing & Insurance Verification Company: Carnegie Hill New York (CHNY) Location: New York, NY (Upper East Side) Job Type: Full-Time | In-Person | Monday–Friday 🏥 About Us Carnegie Hill New York (CHNY) is a respected outpatient treatment provider located on Manhattan’s Upper East Side. We deliver trauma-informed, harm reduction-based care for individuals living with substance use disorders through our: • OTP (Opioid Treatment Program) 📝 Job Responsibilities • Oversee front office and administrative operations for the clinic, • Manage patient check-in, intake coordination, scheduling, and patient flow, • Perform insurance eligibility verification using ePACES, Availity, and Medicare systems, • Support billing coordination and ensure accurate patient insurance records, • Maintain and update documentation within the electronic health record (EHR), • Ensure accuracy of EHR entries in accordance with CHNY policy, • Maintain office supply ordering and inventory control, • Serve as a liaison between administrative, clinical, and executive teams, • Ensure a calm, organized, and welcoming environment for patients and staff, • Attend required program education and training topics, • Demonstrate professionalism and support trauma-informed and harm reduction-based care principles ✅ Qualifications Required: • Experience with medical billing and insurance verification, • Working knowledge of ePACES, Availity, and Medicare eligibility systems, • Experience in administrative coordination or office management (healthcare setting strongly preferred), • Strong organizational, communication, and multitasking skills, • Bilingual (English/Spanish), • Associate’s or bachelor’s degree, • Familiarity with electronic medical records (EMR); Method One / Computalogic experience is a plus (training provided) ⏰ Schedule • Full-time, in-person role, • Monday–Friday, • 8:00 AM – 2:00 PM 📍 Location 116 East 92nd Street Manhattan, NY (Upper East Side) Conveniently accessible via the 4, 5, 6, and Q subway lines. 💲 Compensation • Competitive hourly wage (based on experience), • No health insurance or PTO benefits offered, • Training provided during onboarding, including Method One / Computalogic, • Supportive, mission-driven team environment 📬 How to Apply Please submit your resume and a brief cover letter via Indeed. Applications will be reviewed on a rolling basis. 🤝 Join Our Team Carnegie Hill New York is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome applications from individuals of all backgrounds and lived experiences who are passionate about supporting recovery and community health.

Medical Receptionist About Us We are a specialized ketamine therapy clinic dedicated to providing safe, compassionate, and transformative care for individuals seeking relief from depression, anxiety, PTSD, and chronic mental health conditions. Our practice blends medical excellence with a calming, hospitality-centered patient experience. We pride ourselves on creating an environment where patients feel welcomed, supported, and respected throughout their healing journey. ​Ketamine Therapy Knowledge is a PLUS We are seeking a warm, professional, and highly organized Medical Receptionist who thrives in a patient-centered, mental health-focused setting and can serve as the welcoming face and steady presence of our clinic. Role Overview The Medical Receptionist plays a vital role in supporting both patient experience and clinic operations. This position requires exceptional multitasking skills, emotional intelligence, and attention to detail. As the first point of contact, you will set the tone for each patient’s visit—balancing medical front office responsibilities with hospitality-style service in a calm, discreet, and supportive environment. This role combines medical reception, insurance coordination, patient communication, and light hospitality support, making it ideal for someone who excels in healthcare administration while genuinely caring about patient comfort and well-being. Schedule Part-time position: • Greet, check in, and assist patients with warmth, professionalism, and discretion, • Create a calm, welcoming, and supportive front desk environment, • Provide light hospitality support (offering water, ensuring comfort, maintaining a serene reception space), • Answer phones, return messages, and respond to patient inquiries promptly and compassionately, • Schedule, confirm, and manage appointments efficiently, • Handle patient intake forms and maintain accurate electronic health records (EHR), • Collect co-pays and ensure patient billing information is accurate and complete, • Verify insurance eligibility, benefits, and prior authorizations, • Clearly communicate insurance coverage, payment expectations, and financial responsibilities to patients, • Collaborate with providers and staff to ensure smooth daily clinic operations, • Support internal clinic communications and occasional social media or outreach tasks as needed, • Previous experience as a medical receptionist or healthcare front desk professional, • Strong working knowledge of insurance verification, eligibility, and billing processes, • Excellent multitasking, organization, and time-management skills, • Professional, compassionate, and patient-focused demeanor, • Strong verbal and written communication skills, • Comfortable using scheduling software, EHR systems, phones, and standard office technology, • Experience in mental health, wellness, or ketamine therapy settings is a plus, • Familiarity with social media platforms (Instagram, Facebook) is a bonus, • Be part of a mission-driven clinic advancing mental health and ketamine therapy, • Work in a supportive, respectful, and collaborative team environment, • Gain experience in a growing and specialized area of healthcare, • Make a meaningful impact in patients’ healing journeys, • Enjoy a flexible, part-time schedule in a calm, patient-focused setting

Medical Receptionist (Spanish-Speaking is a plus) 9AM TO 5PM MONDAYS TO THURSDAY COMPENSATION TO BE DISCUSSED Advance Audiology NY About Us: Advance Audiology NY is a patient-centered audiology practice dedicated to delivering compassionate, high-quality hearing healthcare. We are seeking a dependable, professional, and caring individual to join our team as a Medical Receptionist. Position Summary The Medical Receptionist is the first point of contact for our patients and plays a key role in creating a welcoming, supportive experience. The ideal candidate is responsible, organized, able to multitask, and genuinely enjoys helping people. Spanish fluency is required to support our bilingual patient community. Responsibilities Greet patients warmly and provide exceptional customer service Answer phones, schedule appointments, and manage the practice calendar Check patients in and out; verify insurance information Maintain patient records and ensure accurate data entry Assist with basic office tasks (filing, scanning, organization) Communicate clearly with patients, providers, and staff Support a positive, professional office environment Qualifications Fluent in Spanish and English (required) Previous medical office or customer service experience preferred Strong communication and interpersonal skills Detail-oriented, dependable, and committed to long-term employment Ability to stay calm, friendly, and professional with patients Basic computer and scheduling software skills Ideal Candidate Responsible and consistent with attendance and punctuality Passionate about helping others and creating a supportive environment Looking for a stable, long-term role rather than a transitional position Patient, warm, and comfortable interacting with diverse populations

As a Receptionist/Assistant you will be responsible for providing administrative support to ensure efficient operation of the medical office. You will support doctors and patients through a variety of tasks related to patient care management, organization and communication. The target is to complete all activities accurately, with high quality and in a timely manner. Many opportunities to move up in the ladder in the company and assume managerial position with paid vacation time as bonus. Responsibilities Organize and schedule appointments Update and file medical records and insurance reports Assist during medical examinations Produce and distribute correspondence memos, letters, faxes and forms Prepare and clean treatment rooms and medical instruments Skills Spanish speaking is a must Knowledge of medical office management systems and procedures Excellent time management skills and ability to multi-task and priorities work Social perceptiveness and service oriented Strong organizational and planning skills Proficiency in MS Office and patient management software Job Types: Full-time, Part-time Pay: $18.00 - $25.00 per hour Benefits: 401(k) matching Employee discount Flexible schedule On-the-job training Opportunities for advancement Paid sick time Paid time off Schedule: 10 hour shift 8 hour shift Language: spanish (Required) Work Location: In person

About the Role We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization. Key Responsibilities Front Desk Operations (Opening/Closing) Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured Patient Check-In / Check-Out Greet patients warmly and verify identity (ID/insurance card when applicable) Confirm demographics (name spelling, address, phone/email, preferred language) Check patient ledger for balances and collect payments prior to rooming when required Provide receipts and confirm aftercare printouts / next appointment details (as applicable) Scheduling & Confirmation Schedule consultations, follow-ups, treatments, and post-ops per clinic standards Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled) Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows) Phones & Call Routing Answer calls promptly with a warm, professional tone Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling) Document call outcomes and next steps in CRM/EMR as required Payments, Deposits, Receipts Collect and post payments accurately (Weave/terminal/Zelle) into Nextech Apply payments to the correct invoice/charge and scan/upload receipts to the chart Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized Patient Experience & De-escalation Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes Maintain HIPAA discretion at the desk and on calls De-escalate upset patients calmly and escalate to leadership when needed; document objective facts Daily Reporting (must be comfortable with numbers) Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes) Requirements 2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit) Strong communication, professionalism, and customer service mindset Accurate data entry + comfort handling payments and sensitive information (HIPAA) Ability to multitask in a busy environment and follow SOPs closely Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus) Preferred Qualifications Bilingual Spanish (highly preferred) Experience with consult-driven practices (plastics, med spa, dermatology, dental) Proven consistency with confirmations, collections, and documentation Benefits Health insurance / PTO / sick time Employee discounts on services/products Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Types: Full-time, Contract Pay: $24.00 - $32.00 per hour Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience: Front desk: 2 years (Required) Ability to Commute: New York, NY 10036 (Preferred) Ability to Relocate: New York, NY 10036: Relocate before starting work (Preferred) Work Location: In person

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: • Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care, • Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner, • Be responsible for obtaining and filing patients' charts, and assisting our patients as needed, • Maintain the daily operations of the office by following standard operating procedures and guidelines, • Contribute to team effort by smoothly transitioning into daily roles as needed, • Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant), • Navigate through NextGen to access and provide patient information, • Maintain compliance by contacting patients to confirm appointments, • Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments, • Responsible for the opening and closing procedures of the office as needed, • Assist in comforting the patients and maintaining the reception area, • Other administrative tasks as needed Knowledge and Experience • 1+ years of relevant medical administrative experience, preferred, • Experience with medical insurance/verification is a plus, • Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred, • Experience with EMR, preferred, • Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities • Bilingual (English/Spanish) required, • Excellent verbal and written communication, • Ensuring a great patient experience by delivering outstanding customer service, • Exceptional organizational and time-managements skills - the ability to multi-task is a must, • Adaptability and flexibility while working in a fast-paced environment, • Problem-solving ability and aptitude, • Outcome-focused, with an ability to work under pressure, • A solution-oriented mindset, • A strong sense of urgency and focus in accomplishing tasks Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 25 pounds at times. Schedule: • Monday to Friday 8 am to 4 pm, • Monday to Thursday 9 am to 5 pm and Friday 10:30 am to 7 pm Pay: $18/hour

Job Title: Medical Receptionist – Audiology Office (Phones & Data Entry) Location: Brooklyn / Queens / Manhattan – Audiology practice About Us Busy, growing audiology practice looking for a friendly, reliable receptionist to be the first point of contact for our patients. We provide hearing evaluations, hearing aids, and related services in a professional but down-to-earth environment. Key Responsibilities Phone & Patient Communication • Answer high volume of incoming calls in a professional, warm manner, • Schedule, confirm, and reschedule patient appointments, • Check voicemails and return calls promptly, • Provide basic information about services, locations, and hours, • Transfer calls to the appropriate provider/office when needed Front Desk & Admin • Greet patients and check them in/out, • Verify and update patient demographics and insurance information, • Collect copays and outstanding balances when applicable, • Maintain a neat, organized, welcoming front desk area Data Entry • Enter patient information into practice management system accurately, • Scan and upload documents (ID, insurance cards, referrals, audiograms, etc.), • Update notes and appointment statuses in the system in real time General Support • Communicate with audiologists and support staff regarding schedule changes or urgent issues, • Help with basic office tasks: filing, faxing, printing, emailing documents, • Follow office protocols for HIPAA and patient privacy, • Requirements, • Experience:, • Prior medical office or front desk experience strongly preferred, • Experience in audiology,or other specialty is a plus but not required, • Skills:, • Excellent phone etiquette and clear, friendly communication, • Strong typing and data entry skills with attention to detail, • Comfortable working with computers, email, and multi-line phone systems, • Able to multitask and stay calm when phones are busy, • Personality:, • Patient, kind, and professional with all patients, • Team player who is reliable and punctual, • Willing to learn audiology-specific terminology and office workflows, • Language:, • English required, • Bilingual (English/Spanish or English/Russian/other) is a big plus, • Schedule & Compensation, • Schedule: Full-time (e.g., Monday–Friday, 9am–5pm) Compensation: Competitive hourly rate based on experience, plus potential performance bonuses