Receptionist / Administrator

Looking to hire a Full Time receptionist/Admin for a Small CPA firm located in Garden City, NY. The office is situated in a building right by the Roosevelt Field Mall. The position requires someone with great customer service skills and the ability to take and make phone calls, send out emails and some light accounting/bookkeeping. The position will be from M-F 930AM - 530PM with no overtime required.

About Us: Salenger, Sack, Kimmel & Bavaro (SSKB) is a leading law firm experienced in medical malpractice, personal injury, construction accidents, and product liability. We are committed to providing exceptional legal services and ensuring our clients receive the support and representation they deserve. We’re looking for a dedicated and empathetic individual to join our team as an Intake Specialist. Job Summary: The Intake Specialist will be the first point of contact for potential clients. This role involves handling incoming inquiries, assessing the needs of callers, and ensuring a smooth transition from initial contact to consultation with our legal team. Your primary goal is to instill comfort, confidence, and trust in potential clients, assuring them that they are at the right law firm. The ideal candidate will have excellent communication skills, a strong sense of empathy due to the nature/seriousness of the calls, and the ability to manage multiple tasks efficiently. Key Responsibilities: ● Client Interaction: Answer incoming calls and inquiries, providing a warm and professional first impression of the firm. Ability to console and advise distressed callers. ● Needs Assessment: Listen to potential clients’ concerns, ask pertinent questions, and gather essential information to determine the appropriate legal services. ● Information Management: Accurately document client information, case details, and any relevant data into the firm’s case management system. ● Collaboration: Work closely with attorneys and legal staff to ensure that potential clients are connected with the right legal team member. ● Client Support: Assist with addressing client concerns, answering questions, and providing information to enhance the client experience. ● Continuous Improvement: Provide feedback to improve intake processes, client communication, and overall client satisfaction. Qualifications: ● Experience: Previous experience in a customer service, client relations, or intake role is preferred, especially in a legal or professional services environment. ● Bilingual: Proficient in Spanish or English ● Skills: Strong interpersonal and communication skills, with the ability to empathize with clients while maintaining professionalism. ● Organization: Highly organized, with the ability to manage multiple tasks and prioritize effectively. ● Technology: Proficiency in using case management software, CRM systems, and basic office software (e.g., Microsoft Office Suite). ● Education: A high school diploma is required; an associate or bachelor’s degree is preferred. ● Attributes: Detail-oriented, proactive, and able to work both independently and as part of a team. Salenger, Sack, Kimmel & Bavaro, LLP is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, age, religion, ancestry, national origin, alienage or citizenship status, gender, pregnancy, sexual orientation, disability or handicap, marital and partnership status, arrest or criminal conviction record, status as a victim of domestic violence, genetic information (including predisposing genetic characteristics), military/veteran status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Job Type: Full-time Pay: $27-37 per hour Benefits: ● Dental insurance ● Health insurance ● Life insurance ● Paid time off ● Retirement plan ● Vision insurance Schedule: ● 8 hour shift Work Location: In person

About Us: Salenger, Sack, Kimmel & Bavaro (SSKB) is a leading law firm experienced in medical malpractice, personal injury, construction accidents, and product liability. We are committed to providing exceptional legal services and ensuring our clients receive the support and representation they deserve. We’re looking for an enthusiastic and empathetic individual to join our team as a Receptionist. Job Summary: As the first point of contact for our clients and visitors, the Receptionist plays a critical role in creating a positive and welcoming atmosphere at our firm. We are looking for someone with a friendly demeanor, excellent communication skills, and a strong sense of professionalism. Your primary goal is to instill comfort, confidence, and trust in potential clients, assuring them that they are at the right law firm. This role involves managing the front desk, handling phone calls, and providing administrative support to ensure the smooth operation of the office. Key Responsibilities: ● Greet and Welcome: Provide a warm and friendly welcome to clients, visitors, and staff, ensuring they feel comfortable and valued from the moment they enter the office. ● Answer and Direct Calls: Handle incoming phone calls with a polite and professional tone, directing them to the appropriate staff members or departments. ● Client Interaction: Maintain a positive and empathetic attitude in all client interactions, both in-person and over the phone. ● Administrative Support: Assist with various administrative tasks such as sorting mail, managing office supplies, and preparing documents. ● Maintain a Tidy Reception Area: Ensure the front desk and reception area are always clean, organized, and presentable. ● Handle Inquiries: Respond to general inquiries about the firm’s services with knowledge and professionalism. Qualifications: ● Experience: Previous experience in a receptionist, administrative assistant, or customer service role, especially in the legal field. ● Personality: Friendly, approachable, and empathetic with a strong customer service orientation. A natural people-person who enjoys interacting with others and making them feel welcome. ● Communication Skills: Excellent verbal and written communication skills with a clear and pleasant phone manner. ● Professionalism: Demonstrates a polished, professional appearance and demeanor at all times. ● Organization: Highly organized with the ability to manage multiple tasks efficiently and effectively. ● Adaptability: Able to handle unexpected situations with grace and remain calm under pressure. ● Technology: Proficient in using office equipment, phone systems, and basic computer software (e.g., Microsoft Office Suite). Salenger, Sack, Kimmel & Bavaro, LLP is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, age, religion, ancestry, national origin, alienage or citizenship status, gender, pregnancy, sexual orientation, disability or handicap, marital and partnership status, arrest or criminal conviction record, status as a victim of domestic violence, genetic information (including predisposing genetic characteristics), military/veteran status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: ● Dental insurance ● Health insurance ● Life insurance ● Paid time off ● Retirement plan ● Vision insurance Schedule: ● 8 hour shift Work Location: In person