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As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. Demonstrate t

The Management Associate participates in a 6-to-18-month management development training program designed for participants to gain the requisite knowledge and leadership skills in order to advance into an Assistant Branch Manager position within the footprint of Apple Bank's retail banking network.

Imagine what you could do here.The people here at Apple don't just create products they create the kind of wonder that's revolutionized entire industries.It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to in

Imagine what you could do here.The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries.It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technol

Develop and execute PPC campaigns across Google Ads, Facebook Ads, and Apple Ads to increase brand awareness, drive traffic, and generate leads and sales. Stay up-to-date with the latest trends and best practices in PPC advertising to maintain a competitive edge. Proven experience managing PPC campa

Job DescriptionGarden City, NY Salary Range: $40,000 - $55,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level 1 Representatives must also be able to perform/handle the following:, • general call inquiries, • Basic ATM & debit card inquiries, • Basic online banking support, • Third-party vendor support, • General product and service inquiries, • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bi-lingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Displays a positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. #LI-Hybrid Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionGarden City, NY- Hybrid Salary Range: $40,000 - $55,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level I Representatives must also be able to handle the following: general call inquiries, basic ATM & debit card inquiries, basic online banking support, third-party vendor support, and general product and service inquiries., • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bilingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Display positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionNew York (5 boroughs) or Long Island - TBD Salary Range: $30.22/hr - $35.71/hr The Management Associate participates in a 6-to-18-month management development training program designed for participants to gain the requisite knowledge and leadership skills in order to advance into an Assistant Branch Manager position within the footprint of Apple Bank’s retail banking network. The successful candidate should demonstrate a high level of initiative, discretion, and judgment and must be able to take ownership of the learning process through the completion of training courses, rotations, assignments, and objectives that are outlined in their personal development plan. Over the course of the program, the incumbent learns to develop the capability to independently manage a branch, including the teller unit, platform, and other ancillary operations, as well as how to provide support to the Branch Manager in the achievement of business development, customer service and operational performance goals that maximize profitability. ESSENTIAL DUTIES & RESPONSIBILITIES • Learn how to perform the following retail banking positions through in-branch training rotations: Teller, Operations Supervisor, Customer Service Representative and Assistant Branch Manager., • Attend a variety of assigned training courses to develop a comprehensive understanding of business development, customer service, operating procedures, policies, security/safety controls, compliance and reporting requirements., • Review daily reports and conduct branch audits; ensure compliance with company policies, procedures and audit requirements., • Learn processes and functions of our key support areas through a series of department rotations on the corporate side of the business to understand the responsibilities handled by these departments that support the branch network., • Develop a focused management/leadership style; coach and evaluate branch staff., • Contribute to the enrichment of the branch culture by motivating team members and enhancing morale., • Demonstrate ability to identify customer needs and recommend products and services, both personally and through the effective coaching of employees., • Minimize and resolve customer complaints through employee coaching and training., • Perform all operational duties as required, during peak periods to maintain coverage, including teller line functions., • Conduct staff meetings to discuss bank/branch objectives; establish priorities in order to ensure compliance with established policies and procedures., • Make sound decisions regarding approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud., • Notarize legal documents for bank customers., • Perform other job-related duties or special projects as assigned. SKILLS, EDUCATION, & EXPERIENCE • High School Diploma or GED required; Associate’s or Bachelor’s degree in Business preferred., • 3+ years of retail banking experience, • Prior supervisory experience preferred., • Must have strong customer service and sales experience., • Demonstrated leadership and decision-making skills., • Knowledge of banking products and services preferred., • Effective problem-solving skills., • Strong interpersonal skills and communication skills (verbal + written)., • Strong computer skills preferred (Microsoft Office suite of products)., • Must be a team player., • Ability to motivate and achieve results through the coaching of others., • Detail oriented with strong organizational skills and ability to multi-task., • Licensed Notary Public for New York State., • Display willingness to adjust schedule to work at various branch and corporate office locations, for various lengths of time, including weekends and extended hours. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionGarden City, NY Salary Range: $40,000 - $55,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level 1 Representatives must also be able to perform/handle the following:, • general call inquiries, • Basic ATM & debit card inquiries, • Basic online banking support, • Third-party vendor support, • General product and service inquiries, • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bi-lingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Displays a positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. #LI-Hybrid Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionHybrid- Garden City, NY Salary Range: $55,000 - $65,000 The Digital Banking Services Representative I supports Apple Bank’s Retail and Business Online Banking operations, including bill payment functions. This position assists both Customer Line Representatives through the call center and branch personnel via the Help Desk with online banking inquiries. Responsibilities include responding to communications received through the online banking channel and the Bank’s general customer email address, as well as handling Help Desk and VISA support calls during peak times. The Representative also troubleshoots digital banking issues, initiates service requests with vendors, and documents complaints when necessary. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide comprehensive support across all stages of retail and business online banking procedures., • Facilitate Bill Pay operations, including assisting with service calls, managing potential fraud cases, and addressing exceptions., • Resolve items routed to the team via the general service request queue., • Support the call center by acting as a Customer Line Contact Center Representative during peak periods or as needed., • Assist Help Desk and Visa support queues to facilitate timely and efficient assistance for Bank employees., • Serve as backup for various fraud and risk management functions, such as mobile check deposit review, Visa support, and reviewing Bank risk reports., • Troubleshoot customer issues related to digital technologies, documenting complaints when necessary., • Support product implementation installations as required, which may include evening, weekend, or off-hour assignments., • Perform additional duties as assigned. SKILLS, EDUCATION, & EXPERIENCE • Bachelor's degree in a relevant field or equivalent work experience is accepted in place of formal education., • Minimum of 2 years of experience in financial services or digital banking; project coordination experience is advantageous., • Familiarity with banking products, account opening processes, and CIP/compliance requirements is preferred., • Proficient understanding of digital and mobile devices, operating systems, and browser configurations., • Knowledgeable in digital banking platforms and money movement services (BillPay, P2P, A2A, etc.)., • Up to date on current devices, browsers, and operating systems., • Able to manage multiple priorities through effective prioritization and attention to detail., • Responsible for product expertise and for utilizing available resources to meet objectives., • Strong interpersonal and verbal/written communication skills., • Capable of innovation and resourcefulness when collaborating on solutions., • Commitment to delivering quality products and positive customer experiences., • Detail-oriented, persistent, and able to adhere to timelines and monitor product performance., • Willingness to learn new techniques, programming languages, and design patterns as required. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.