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DESIGN SHOP ADVISOR, Part-time \n WAINSCOTT, NY \n Serena & Lily, lifestyle and home furnishings brand, is seeking part-time Associates/Design Advisors our store in Wainscott, NY. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support. \n Ideally, we are looking for candidates who are available to work part-time hours which may include weekends and some summer holidays. \n RESPONSIBILITIES: \n\n • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)\n, • Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers\n, • Create a warm, welcoming, inspiring on brand client experience\n, • Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals\n, • Resolve client needs quickly through swift communication and partnership from leadership\n, • Drive customer retention and loyalty through order and quote follow up\n, • Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard\n, • Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program\n, • Other tasks assigned by Leadership\n\n QUALIFICATIONS: \n\n • 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry\n, • Excellent communication skills, willingness to engage with clients\n, • Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices\n, • Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor\n, • Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus\n, • A passion for the home design and ensuring an outstanding customer experience\n, • Willingness to ask questions and seek solutions; a self starter\n, • Ability to work in a team environment\n, • Strong sense of personal style\n\n Essential Physical Requirements: \n\n • Ability to process information and merchandise through computer system and POS system.\n, • Ability to freely access all areas of the store including selling floor, stock area, and register area.\n, • Ability to operate and use all equipment necessary to run the store.\n, • Ability to climb ladders.\n, • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.\n, • Ability to work varied hours/days to as well as weekends and holidays\n\n COMPENSATION: \n\n • $26-30/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Additionally, this role is eligible for a quarterly team based incentive.\n

DESCRIPTION \n \n Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the team located in East Hampton. The position will report directly to the Store Manager. \n \n MISSION \n \n The Sneaker Maker role is centered around Co-creation services transforming Golden Goose items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand. \n \n ESSENTIAL DUTIES AND RESPONSIBILITIES* \n \n\n • Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques, following the company guidelines;\n, • Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;\n, • Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;\n, • Act as a Sales Associate when not co-creating (i.e. selling on the floor, pre and after sales activities, stockroom, client reach out).\n, • Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;\n, • Maintain the co-creation area in good conditions adhering to our visual merchandising standards;\n, • Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance and health & safety standards;\n, • Utilize IT and digital tools effectively to enhance business processes and customer engagement.\n\n \n KEY REQUIREMENTS \n \n\n • Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;\n, • Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus;\n, • Problem solving and time management skills;\n, • Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills);\n, • Empathy, solid communication and interpersonal skills, strong team attitudes;\n, • Flexibility to adapt to the evolving needs of the business and our customers;\n, • Education in the design or art fields is preferable\n, • Availability to work varied hours and days including nights, weekends and holidays as needed;\n, • Flexibility to travel for specific mission or support.\n\n \n Place of Work: East Hampton \n \n *This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer \n \n We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.