Shift Supervisor, Team Leader
14 days ago
$19.5–$22 hourly
Part-time
Jackson Heights, Queens
We’re looking for a hands-on Team Lead to support the daily operations of multiple business locations. ( All within walking distance 1-2 block radius) This role works alongside our managers, providing guidance, support, and an objective perspective to help maintain high operational standards. This is not a store manager position. Instead, you’ll work across two locations, helping managers succeed by identifying opportunities for improvement, ensuring consistency, and making sure nothing gets overlooked. If you have a keen eye for detail, enjoy coaching others, and take pride in operational excellence, we’d love to meet you. Key Responsibilities Operational Support * Visit multiple locations to ensure smooth day-to-day operations. * Partner with managers to improve efficiency without disrupting their leadership. * Identify operational issues, inconsistencies, or opportunities that may be overlooked. * Conduct opening, mid-shift, and closing walkthroughs. * Follow up to ensure corrective actions are completed. Staff Leadership & Development * Assist managers with employee coaching and training. * Help onboard new team members. * Reinforce company policies, procedures, and service standards. * Support managers in developing strong, accountable teams. Quality, Safety & Compliance * Ensure locations meet company cleanliness and operational standards. * Verify compliance with health, food safety, and sanitation regulations where applicable. * Inspect kitchens, customer areas, storage rooms, and workspaces. * Help locations remain inspection-ready at all times. Customer Experience * Observe guest interactions and identify opportunities to improve service. * Assist in resolving customer concerns professionally. * Promote a positive, welcoming environment for both guests and employees. Inventory & Operations * Monitor inventory practices and help reduce waste. * Verify deliveries, storage procedures, and organization. * Report operational trends and recommend improvements. * Assist ownership with operational reporting and follow-up. Facilities & Maintenance * Identify maintenance needs before they become larger problems. * Coordinate with managers to ensure repairs are completed. * Help maintain safe, clean, and organized facilities. Qualifications * Leadership experience in restaurants, hospitality, retail, or multi-unit operations.(2 years minimum) *Food Handlers Certificate (must ) * Strong observation and problem-solving skills. * Ability to build relationships and coach others with professionalism and respect. * Excellent communication and organizational skills. * Self-motivated, dependable, and detail-oriented. * Bilingual (English/Spanish) preferred. * Flexible schedule and reliable transportation. What We’re Looking For We value someone who: * Notices the little things others miss. * Leads through support rather than authority. * Builds trust with managers and staff. * Takes ownership without needing constant supervision. * Believes that great operations are built through consistency and teamwork. Benefits: • Employee discount, • Flexible schedule, • Paid time off Work Location: In person